Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Justdone Product/Service: AI Writing/Detection Subscription Complaint:On 8/17/25, I attempted to purchase what was advertised on Justdones website as a $9.99/month subscription. However, after entering my payment information and completing the purchase, my account was charged $128.91. This appears to be an annual plan that was never clearly presented to me at checkout.The websites pricing display is misleading. It showed $9.99/month but processed a lump-sum charge for over $120. This constitutes a deceptive billing practice, as I did not knowingly authorize an annual subscription.Desired Resolution:I am requesting:A full refund of $128.91 Written confirmation that my subscription is canceled and I will not be charged again Supporting Details:Advertised price: $9.99/month Actual charge: $128.91 (bank statement available as proof)Date of transaction: 8/17/25 This practice feels like bait-and-switch marketing, and I am filing through BBB since the company has not yet resolved this issue directly.

  Business Response

  Date: 08/19/2025

  Dear *********,
  Thank you for sharing your concerns with us!We are sorry to hear that the charge has caught you by surprise, and we completely understand how this situation may have left you feeling unsettled. Your concerns are important to us, and we want to assure you that we are fully committed to addressing them. Thank you for giving us the opportunity to make this right.Upon review, it appears that you have selected an annual subscription plan priced at ****** USD + VAT per year. The amount of 9.99 USD mentioned is an estimated monthly equivalent of the annual subscription ******'s important to clarify that the subscription fee for an annual plan is charged once per year, not on a monthly basis. This information was clearly stated on the website before the confirmation of the subscription. Therefore, the total amount of ****** USD is billed upfront for the entire year of subscription access.Additionally, let me clarify that the final amount is ****** USD and not ****** USD because of Value Added Tax (VAT) - it is a tax charged on the sale of goods or services. Please note that at JustDone, we are committed to maintaining transparency in all aspects of our service, including subscription details and billing procedures. Before completing a purchase, the subscription information such as billing amounts and additional charges is clearly displayed on the offer page and reiterated in the purchase confirmation email. Our goal is to ensure that users are fully informed before making any purchase decision.Nevertheless, following your request, wed like to confirm that your subscription has been canceled, and no further payments will be charged to your account. While refunds are provided in accordance with our Terms of Use, weve already processed your ********** should receive a refund of the requested amount (****** USD) to your original payment method within 14 business days.I recommend keeping an eye on your account balance during this time, as refund notifications may not always be sent.If the refund doesnt appear in your account after 14 business days, please dont hesitate to reach out. We're here to assist with any issues or concerns you may have.
  
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a monthly subscription that I was not aware of. I did not appreciate that I got emailed the charge after it was done, especially since most subscriptions inform you that your trial period is ending a day beforehand, and I got no such notification, not through mail or ****** alerts, anything like that. I cancelled my subscription right after I got the email and I would appreciate a refund if possible. The amount is 43 dollars, which is ***** in euros.

  Business Response

  Date: 06/24/2025

  Dear ****,
  
  First of all, please accept our sincerest apologies for the delayed response, we have been experiencing an extremely high volume of incoming requests over the last couple of days.We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. For now, we are happy to help you with all the inquiries as soon as humanly possible.
  
  As requested, we've issued a refund to you from our side, and the money should be returned to your original payment method within 14 business days.I would also recommend checking your account balance by then, as you may not always receive a notification about the refund received.If you don't see the money in your account after 14 business days, please contact us back.
  
  Additionally, we would like to still offer you our special plan for just $1 per year? This plan will renew automatically each year at the same low rate, ensuring that you continue to enjoy our services without interruption.
  
  This offer is our way of apologizing for all the inconveniences. To take advantage of this exclusive deal, please, reach out to our customer support ********* Regards,
  ************************* Team

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a monthly subscription that I was not aware of. I did not appreciate that I got emailed the charge after it was done, especially since most subscriptions inform you that your trial period is ending a day beforehand. I cancelled my subscription right after I got the email and I would appreciate a refund if possible.

  Business Response

  Date: 03/11/2025

  Dear ******,
  
  Thank you for reaching out to us regarding your refund request. We appreciate your patience as we investigated this matter.
  
  After a thorough review, we were unable to locate any subscription associated with the email address you provided. Our support team has attempted to contact you for further clarification but has not received a response.
  
  To assist you better, we kindly ask that you provide any additional details regarding your subscription, such as the date of purchase or any transaction reference number. This information will help us resolve your inquiry promptly.
  
  We value your business and look forward to your response.
  
  Best regards,
  Justdone Team

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was reaching out to your Gmail *************************. but you didn't reply to me. you charged me *****USD because of the auto subscription. To be fair, I wasn't aware about the auto subscription, and I cancelled it and unsubscribed it right away after the I get the Gmail. it's not even 24 hours yet and the cancellation was on the same day and time. so, I want a refund and my money back because I am a broke student, therefore, I need those money to survive in college. Requested Action: Immediate cancellation of the subscription. Full refund of the unauthorized charge of *****USD. Thanks in advance, I really appreciate it and i need my money back or else I will die of hunger.kindest regard,ayuni

  Business Response

  Date: 12/07/2024

  Dear Ayuni ,
  First of all, please accept our sincerest apologies for the delayed response.

  Secondly, we would like to clarify that the screenshot of cancellation that you provided are NOT subscription cancellation. What you did is that you unsubscribed from receiving marketing emails. Emails about the charges and subscription are transaction, and we have to send them to duly inform you.

  Your subscription has been cancelled by our support team on November 26th.

  
  As requested, we've issued a refund to you from our side, and the money should be returned to your original payment method within 14 business days. I would also recommend checking your account balance by then, as you may not always receive a notification about the refund received.If you don't see the money in your account after 14 business days, please contact us back.

  Best Regards,
  ************************* Team

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I was looking up the site and then something pop up and I accidentally clicked it and all of the sudden I was signed up for the monthly plan for ************************* on 04.11.2024 at *****, and then I immediately unsubscribed, but I was still charged with *****. I would like the money to be returned, as it happened by mistake, and I do not have the financial ability to set aside this money. Thanks in advance!Kind regards, *****

  Business Response

  Date: 11/05/2024

  Dear ***** ,
  First of all, please accept our sincerest apologies for the delayed response.

  As requested, we've issued a refund to you from our side, and the money should be returned to your original payment method within 14 business days. I would also recommend checking your account balance by then, as you may not always receive a notification about the refund received.If you don't see the money in your account after 14 business days, please contact us back.

   Additionally, we would like to still offer you our special plan for just $1 per year? This plan will renew automatically each year at the same low rate, ensuring that you continue to enjoy our services without interruption.

  This offer is our way of apologizing for all the inconveniences. To take advantage of this exclusive deal, please, reach out to our customer support team.

  Best Regards,
  ************************* Team

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the trial for .99 for 7 days, and I was charged $49.99 before the end of the 7th day. ********** on the site was confusing, with prompts like "Do you want to not cancel? Yes, I want to / No, continue". I managed to cancel after having been charged, and I wrote to CS explaining and asking about a potential refund. They made an incredible offer of $1 per year going forward (I think?) instead of the refund. This was worded in a confusing way, so I wrote back asking for clarification - I replied THREE TIMES asking for a response, a week in between each time, and they never wrote back. Today I sent a fourth email. My issue was not resolved in one way or another (no refund, no $1 deal). I am no longer interested and need my money back. I was unable to use the service for the month they charged, as I explained to CS in my email. I need my refund.

  Business Response

  Date: 07/08/2024

  Dear *********,

  First of all, please accept our sincerest apologies for the delayed response, we have been experiencing an extremely high volume of incoming requests over the last couple of days.
  
  We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. For now, we are happy to help you with all the inquiries as soon as humanly possible.
  
  As requested, we've issued a refund to you from our side, and the money should be returned to your original payment method within 14 business days.
  
  I would also recommend checking your account balance by then, as you may not always receive a notification about the refund received.
  
  If you don't see the money in your account after 14 business days, please contact us back.
  
  Additionally, we would like to still offer you our special plan for just $1 per year? This plan will renew automatically each year at the same low rate, ensuring that you continue to enjoy our services without interruption.

  This offer is our way of apologizing for all the inconveniences. To take advantage of this exclusive deal, please, reach out to our customer support team.

  
  Best Regards,
  Justdone.ai Team

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted JustDone support on April 16, 2024 which is exactly the date I start the 0.99 dollars trial, to cancel a subscription due to the inability to do so through the account portal. A follow-up email was sent by **** from JustDone acknowledging the receipt of the inquiry and stating that more time was needed to locate the account details. Despite this, the subscription was not canceled, and a charge of $49.99 was processed on April 23, 2024. ******************* reasserted the cancellation request on the same day, referencing JustDone's cancellation policy which allows for cancellation via email or account settings, and requested a refund for the charge made.Support Contact: ********************************* Requested Action:Immediate cancellation of the subscription.Full refund of the unauthorized charge of $49.99.

  Business Response

  Date: 05/10/2024

  Dear *******,
   
  First of all, please accept our sincerest apologies for the delayed response, we have been experiencing an extremely high volume of incoming requests over the last couple of days.
   
  We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. For now, we are happy to help you with all the inquiries as soon as humanly possible. 
   
  As requested, we've canceled your subscription and issued a refund to you from our side, and the money should be returned to your original payment method within 14 business days.
   
  I would also recommend checking your account balance by then, as you may not always receive a notification about the refund received.
   
  If you don't see the money in your account after 14 business days, please contact us back.
  
  Additionally, we'd like to offer you an exclusive plan at an incredibly discounted rate. Instead of a refund, how about upgrading to our special plan for just $1 per year? This plan will renew automatically each year at the same low rate, ensuring that you continue to enjoy our services without interruption.
  
  This offer is our way of apologizing for all the inconveniences. To take advantage of this exclusive deal, please, reach out to our customer support team.
  
  Best Regards,
  Justdone.ai Team