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Business Profile

Auto Repairs

Coast 2 Coast Automotive, Performance and Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my vehicle and a check for 5k. The money was to get the car running and begin customizing it. For 9 months he's blown me off. Now he refuses to return the vehicle and the money. He has done nothing except spend the 5k he's never done one penny work. Now he's claiming transportation costs and faked work on the vehicle. He was given new key and ignition switch. He's lying his ass off. I want the car returned and my money back. He has done literally nothing but washed the car in 9 months5

    Business Response

    Date: 11/14/2024

    He made unreasonable demands for repairing the vehicle. He was also threatening and I submitted his texted complaints to the police. He can come and pick up his vehicle whenever he wants. 

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has my car to replace the motor. They have had my car for one year eight months. Their communication is awful. I have to call them to find out what the car status is. I never get a straight answer. They lie or don't answer my calls. I live in Arizona and this shop is in New Mexico. Our car broke down on a road trip and they were the closest shop to us at the time. This car is my only vehicle. Not only do I nit have the car but I am still paying for it. I want them to fix the car and return it to me. I have waited long enough. Please help. Complaints have been filled with the *****.

    Business Response

    Date: 06/15/2023

    I already talked to him about this and now we are so backed up we havent had time to finish it. I haven't put him on the back burner 

    Customer Answer

    Date: 06/15/2023

    Complaint: ********



    I am rejecting this response because:

    This establishment has had a one year and eight months to repair our car. I have been extremely patient. Them being backed up is not my problem. I also deserve better communication from Coast  2 Coast. We would not be going through the BBB if our car was repaired in a timely manner. Again employee issues are not my problem. I did nothing to you all, why am I being treated this way?






    Regards,



    ******* *** 

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern:

    I am writing you about an ASE-certified shop, Cost to Cost Automotive in Moriarty NM. I was 1st introduced to this shop because I needed an appraisal of my 1967 Ford truck. The expressed interest in working on the truck. So what I asked to be done was as follows:

    Get the truck running and driving.
    Fix the brakes completely.
    Remove the fuel tank and flush it out.
    Flush brake lines and replace them as needed.
    New master cylinder
    New fuel pump
    Turn or replace all drums.
    Replace all brake shoes.
    Rebuild the carburetor if needed.
    Replace the air filter.

    The front brakes were never touched.
    No drums were replaced it turned.
    No receipts were provided for replacement parts for warranty issues.
    Replace fuel pump leaves.
    The fuel tank was never removed (unsure how or if was flushed).
    The brakes are now not working.

Coast 2 Coast Automotive, Performance and Tires is NOT a BBB Accredited Business.

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