Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "A & R Handyman" was listed on the BBB website. I selected this handyman for being listed and a handout that he distributed to our community. He portrayed himself as being "licensed, bonded, and insured". In short, he was hired to do lawn care. He did ok at first. He invoiced for more work but did not show up as scheduled today. I attempted to contact him numerous times this morning but there is no response. I called BBB today and was told that the business' address was repeatedly requested but not given. I implore BBB to REMOVE "A & R Handyman" from their listing so others don't get duped and lose time (by texting handyman, calling BBB and credit card company, etc)! I've uploaded documents (community handout, hand-printed receipts) on BBB website. Others may think just because he is listed on the BBB website that he is legitimate.
  
  BBB said he was given a "F" rating and was "obvious". If BBB wants to be taken as a legitimate referral business they shouldn't put businesses on their website at all until they've fully vetted them - unless BBB wants to be part of the problem and work themselves out of a job!
  
  For a receipt he used the back of a sheet (not a receipt with a printed address), took a picture of credit card (to say he does not have to jot down all the numbers on the credit card), and now unreliably does not show up for subsequent work. I looked up the handyman's address and it does not show anything, it's not even an address!
  
  A & R Handyman included something that required going to a home retail company so I asked for a copy of the receipt. He did not provide this.
  
  He used a square to process credit card. Buyer beware! He makes others, in similar work, suspect! The final amount could have been much more but for contacting the credit card company. They were responsive. Lesson learned.

  Business Response

  Date: 10/14/2024

  Hi this is ****** I'm been trying to get a hold of her but apparently she not want talk to me I'm trying to reimburse her money since the beginning had a emergency with mother can't make it but I'm willing to give her money reposted on her card again exactly what she give me she's trying to fight credit card company but this way is going to take till December long time no reason to fight them just let me know if I can do this an settle faster send a message or she can call me she has only call me one time not several times like she says she's not answering my calls don't want her to have a nightmare on this please let me know whsts next step

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robert M******* presented his proposal to repair and replace my drive way and repair the stucco on my house for a total of $15,449.51. I paid ck#**** for $5k to start work plus $4700 on 10/26/22. The stucco was completed but the weather turned too cold for concrete work on driveway. Concrete to be done in Spring. On 3/29/23, Robert and his helper measured 2 bathrooms and did prep work to install grab bars to both showers and next to toilets. I paid him $500 but have never received grab bars. I've texted Robert twice and left voicemail for refund, but have received no return call.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was on 9-3-22. Proposal number #**** according to his records. Job was to fix up the yard and was for 1699.14. Gave $900 prior to starting for materials--rocks and underlayment for the yard. A man called Alex came 9/14/22 and took down fencing and cleaned up weeds. He did a good job for the day but did not haul any of the materials away which was per contract. Large amounts of debris were left in the yard and on the driveway. Spoke with Alex afterwards and said he needed a bigger vehicle to haul away the garbage. I told him I would speak with Robert M*******. I texted him repeatedly. Took him days to respond. I sent an email under another's name to see if he would respond to a new job request. He did respond to the fake request and also texted me that day to say he was very busy with a lot of jobs but was hoping to continue. I ended up getting another person to take the debris and give me a quote on the yard since I had an event in a week. Told Robert I could not wait for him since he was highly unreliable and I was hoping to have guests over in my yard. He stated he still wanted to do the job. Told him I needed someone more reliable for the back yard but the front yard needed work and he could keep the $900 if he just picked weeds and cleaned the front yard. He said he would take a look and never made an appt or came. I gave him a long time to develop a schedule since I understand being super booked but its been more than 2 months and I believe he has stopped considering this job. Previous complaint had his license number and similar circumstances. He might be starting jobs and running with the money. I have the proposal if needed. Currently just asking for $500 back. Alex did good work on the first day. Mr. M******* was initially attentive and then did not respond for weeks following the interaction with his employee.