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Business Profile

Extended Warranty Contract Service Companies

Mack Camera Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 95 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased new appliances in year 2020. At that time my local appliance dealer recommended that I should purchase an extended warranty with Mack Worldwide Warranty since they are reliable and have great service.Right now i am in desperate need for repair for my dishwasher. I actually filled a claim back in the month of march 2023 and since then I am being pushed away with promises that never happen and am stuck with a broken machine.I would greatly appreciate if you can do something so they should come and repair my dishwasher.Thank you ******************************* P.S. This is not the first time that they are not responding. Back in 2021 or *******************************************************************************

    Business Response

    Date: 05/23/2023

    Shows the appointment department called the customer on 3/13 to make an appointment. That department will try to call the customer again.

     

    Customer Answer

    Date: 05/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************************

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tracking # *****. Piece for constantly not working dryer ordered 3/26/23. Told they'd be back in 2 weeks. No communication since, with emails and voicemails going unreturned. This dryer has needed repairs since purchase. We have a full warranty and yet **** are impossible to get in touch with for repairs. At their latest visit to us they told my husband the installation is at fault for the problems. We checked this out with the builders, and their excuse is totally wrong.

    Business Response

    Date: 05/23/2023

    Customer set up a ticket ************** was there to evaluate the unit, parts have been ordered, Parts are currently on hold, once the parts arrive the customer will be notified.

     

    Customer Answer

    Date: 05/23/2023


    Complaint: 20070852

    I am rejecting this response because:
    I'm requesting communication as to ETA for parts and an update every so often, and at least a contact person and contact information to communicate with.

    Regards,

    *******************

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HI,I bought a Warrenty from **** for a Refrigerator in May 2019. In February I contacted **** regarding my refrigerator not working and freezing over all the time. I was put throught the run around and finally after calling over 30 times I got someone to come down put that in on May 9 2023. The refirgeator did not work after its still freezing over. I tried to call them again but no one answered or I was given the run around all over again. I can't wait another 3 months for them to try and come fix the problem. I just need a new fridge. This is very disappointing.

    Business Response

    Date: 05/23/2023

    Customer had a repair on 5/10:

    Tech notes:

    Replaced the freezer and fridge temp sensors.

     

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a 6 yr contract with **** for warranty on my ** washing machine. contract #*******. After a couple of attempts to repair my washer which was continously not working . **** wanted to absolve the warranty & offered to reimburse me with 600$. I signed an agreement with them. Its almost a full year now i have reached out to them numerous numerous times via phone & via emails. I spoke to ***** who told me she doesnt know why it wasnt signed off in august of 2022 , ***** Manager, ***** sent my complaint to upper management i think his name is **** . i too have emailed to him nobody is responding ; But as of now nothing is happening. I had to buy a new ************ $. 600 is not back yet !! My work order # is ****** . Please help me get my 600$ back. thanks loads ***************************

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a extended warrantee troughs Mackam extended warrantee It's been6 weeks I'm trying to file a claim and I speak daily to their customer ********************** and they tell me someone will call me to schedule a repair. 6 weeks daily waiting on hold of over one hour .Left many massages to supervisor . No call back.Call the agent more than 20 Times. If this is a legit company they will have a supervisor or anyone that can help .It's a big scam . The agent tell me I left you name in the call back list they wil call you. It shouldn't take os many phone calls to get someone to come see your dishwasher if u have extended warrantee.First they gave me a hard time with the recept feom My dishwasher and the warrantee .I sent all paperwork they didn't accept . So I got the store that I purchased to reach out. And they told me they presented them with the same recept that I had sent them .Then someone called me to do over the phone troubleshooting . He called Me next day and I told him the results . Told me he escalated up Someone will call me for an appointment .that was over one month .This is a terrible company that has no employees and no system nobody to talk to.Big scam

  • Initial Complaint

    Date:04/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a thermador range/oven with Town appliance in ******** **. At that time (2/10/2020) we also purchased a warranty with Mack Worldwide Warranty for the range for $275 which was a 6 year warranty covering all repairs under $7000. Back around this time last year I began having issues with the range and I called town appliance who told me to reach out to ****. **** never returned my phone calls. After months and months of me contacting them via phone/voice messages and emails, ****** at **** informed me Id have to contact thermador directly and wed have to pay out of pocket and then be reimbursed. Thermador came out once for an estimate (4/7/23) and we had to pay upfront for them to come out and for part of the work that needed to be done. The total estimate was for ****** and we were responsible for ****** up from that day. My wife emailed ****** on 4/7 immediately after ********* left to let her know of the first balance we were owed (with receipts attached) where she responded saying to send her the receipts once all was paid in full.. Thermador came back out on 4/13/23 where we paid the remaining ******. My wife emailed her again with all receipts attached saying we were all paid up and ****** never responded. My wife reached out again and ****** still hasnt responded. **** has a reputation of doing this and so Im coming directly here to put an end to it. I am asking for my full reimbursement of ****** from Mack Worldwide Warranty and an apology from ****** for her unprofessional behavior and negligence.

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** promised to reimburse my expenses for repairs that I paid for out of pocket. They indicated that the check would be processed 60n day business days after I submitted the claim. Despite said promise and numerous calls to **** I still have not been reimbursed.

    Customer Answer

    Date: 06/05/2023


    Complaint: 19975559

    I am rejecting this response because:Despite the Business's clains I have not been contacted yet



    Regards,

    *********************

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We submitted a request for **** on 01/12/2023 to repair our washing Machine (ticket# *****) which is covered under their warranty (Warrenty# *******). We have since called them multiple times and whenever we have been able to reach a person have been assured we will be taken care of but as of today, 04/17/2023, they have still not contacted us back at all and have not come to us, or even scheduled to come to us to fix the machine. We paid for this warranty and they have not honored it at this point.We asked if we could hire a repair person on our own and have them reimburse us as they have done with their warranties in the past but they refused and said they will not reimburse us. I asked for a full refund for the warranty which they aren't honoring and they said they will only8 reimburse a prorated amount which doesn't make sense as we need the cost of the repair covered. that's why we purchased the warranty in the first place.At this point, we would like a full refund paid back to us plus any extra costs we incur to fix the machine.

    Business Response

    Date: 08/01/2023

    Customer was called on 4/18/23 to schedule an appointment, we left a message for a call back.They can call back for an appointment or get a pro-rated refund on the warranty.

     

     

    Customer Answer

    Date: 08/16/2023


    Complaint: 19951760

    I am rejecting this response because:

    Hello, I just found this message now and see the case has been closed.  We definitely want to continue the case as we have not received any communication from the vendor at all and were forced to replace the machine.  We are out the cost of a new machine besides what we paid for the warranty.  

     

    Can we please continue the case and record this info?





    Regards,

    *******************************

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 5 year warranty on a fridge. June, 2022 the fridge began to make problems. After lots of back and forth **** finally sent a tech in August who said the fridge needs a start relay. After ordering the part and replacing it, the fridge still didnt work. Finally in October 2022 **** offered a reimbursement of $800, which I accepted. They said it takes 60 business days to process the reimbursement check. We are much passed that and I have received nothing. Any calls or emails go unanswered. Just a secretary will pick up and tell me she will give over the message to management. This replays itself again and again. No check. Unanswered messages.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** warranties is known to give customers the run around. they make it very difficult to get service in the hope that you will forget about the issue.this has been a nightmare.i had been running after **** to fix my icemaker for a while. ****** closes the thread and then there's no way to get them to come.finally , they came but the ice maker is still not working and the fridge started making a noise ever since they came.you better stop this run around.please send a repair guy asap. and give me $100 compensation. the next step is class action lawsuit. or small claims court. if youre a customer reading this you may want to join me in a class action lawsuit.

Mack Camera Service is NOT a BBB Accredited Business.

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