Complaints

This profile includes complaints for Ecoshield Pest Solutions NJ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions NJ LLC

  135 Raritan Center Pkwy Edison, NJ 08837-3625

• 

  Ecoshield Pest Solutions NJ LLC

  100 Pike Rd Bldg B Masonville, NJ 08054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield was to provide on going service and failed. The missed several months of service. I expressed this to be not acceptable and missed services would need to be added on the the end of the contract at no charge. They refused to comply with this request and stated I have no evidence of the" missed services" when i live/work from the property in question as well as have cameras that recorded. The denial and lack of rendering of services has lead to me closing my account. All I want now is the harassment to stop and for the company to release me from the "213.25" bullshit charge as when asked they can't provide proof that the techs have been on site

  Business Response

  Date: 07/07/2024

  Dear ********,

  Your desired resolution was honored on 6/20/24 when one of our team members spoke to you on the phone. The $213.25 ACDP was waived as an act of goodwill and the account was closed.

• Initial Complaint

  Date:06/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had Ecoshield perform two pest control services and the service was adequate and l paid them through my credit card. The salesperson who sold me the service said at the time l had to get at least two treatments and then could cancel. After the second treatment l called Ecoshield to cancel and they had me call back several times and tried to pressure me into continuing their service. I was informed that l would have to pay a cancelation fee., which the salesman never mentioned. The customer service representative said that since l checked yes on a text message that l was liable for the cancelation fee. I feel their practices are misleading and discieving and should have been mentioned upfront. I don't believe their entitled to the fee. I recently had to get a new credit card from my provider since my information was hacked. Ecoshield customer services has called and texted repeatedly for my credit card information. I have not contacted as of yet and I would prefer to wait until l hear from the BBB regarding my complaint. Thank you for looking into this matter.Respectfully,***************************

  Business Response

  Date: 06/22/2024

  Dear ******,

  Thank you for reaching out and providing us with an opportunity to resolve this for you. Please save this as written confirmation that your account is closed and the balance was waived as an act of goodwill. There are no other charges.

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecosheild was NOT clear in their contract "requirements." The assumption was a one-time charge of $213.25 (August 2023) with subsequent treatment timing up to me as the homeowner. When I learned that treatments were automatically scheduled quarterly I attempted to cancel the contract and was told there was no way out. They "allowed" us to postpone the winter treatment (there are no pests in the winter) and that treatment was done in March 2024. We have made 3 payments to the company and are once again have attempted to cancel the contract and am being told there is no way out. There has to be a way out. We DO NOT need quarterly pest control services and never have in the many years we've lived here. I want out of this contract please. The customer service is unprofessional and unkind and the contract parameters were not clearly articulated during the initial consult in August of 2023. I do not want to pay this company any more money for an unneeded service, I want out of the contract please.

  Business Response

  Date: 06/22/2024

  Dear BBB,
  
  We have reviewed our records and found that this customer signed up for our Quarterly Service plan. Attached is the agreement that was reviewed, signed, and provided to the customer for their records. Additionally, you will find the details of the two-step verification process, which the customer confirmed by replying "yes" to indicate their understanding of the services.
  
  Based on these findings, the balance is valid.
  
  If you have any further questions or need additional information, please feel free to contact us.
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to sign a contract and as a new homeowner felt pressured into it by aggressive solicitation. Once contract was satisfied and no early termination payment was needed I canceled. Since then I have received daily phone calls 2 to 3 a day from customer service which have come at all times of the day. Upon contacting customer service myself I was given the run around and no resolution.

  Business Response

  Date: 07/01/2024

  Dear BBB,

  Our records show that this account was closed on 6/7/24. The follow up calls were for feedback and confirmation of the closed account. 

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From ***********, ****** *****, one of their sales guys came knocking on my door with his sales pitch that sounded very good at first. He gave me a lower price than advertised, of course another sales tactic, but I needed some mosquito treatment so I agreed. I know I should have looked at Yelp reviews and BBB complaints but this man was pursuant, so I didn't bother. But he told me it was a year contract and the contract specifically states all the *******s for one year ending in June 2024. But he sneaked in a clause at the very of the contract stating that it is a ************************************************* that its a on year contract. Their ******* is sub-par, otherwise I would keep them for another year, but I'm not happy with their ******* and their treatments are inefficient causing bugs and mosquitoes all over my property. So I wanted out of the contract after my final June ******** When I called to cancel, they said its a 24 month contract and I have to pay $150 to cancel. This is absurd and ****** lied to me. I have texted him and he has ignored me repeatedly. I need this contract cancelled after my June ******* without any penalty.

  Business Response

  Date: 07/01/2024

  Dear *****,

  Thank you for providing us with an opportunity to resolve your concerns. As an act of goodwill we have closed your account and waived the annual commitment discount payback. There are no other charges and the account is closed.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/24, Ecoshield performed additional contract services to clean out my crawlspace and install a dehumidifier. An electrician also came out to install the power outlet that was needed for the dehumidifier. The deal was that Wisetack would provide the financing of the cost $4265 with zero percent financing. I received the Wisetack link to finalize the deal and had a selection for 24mths at 0%. I had an issue with the link and when I went back in the 0% financing was now *****% financing. I have called Wistack and Ecoshield to fix this, but basically they are telling me that neither company has control over this. I feel like this was a bait and switch. Also, the electrician that installed the power outlet, must of overloaded the circuit, cause every time the dehumidifier kicks on, other lights in my house flicker. I'm concerned that this may be a fire hazard as well.

  Business Response

  Date: 06/21/2024

  Following our recent conversation with ***************, we addressed her concerns by sending our technician, *****, to revisit her property on Wednesday, June 12, 2024. We are pleased to report that *************** confirmed there was no actual issue regarding the electric concern, which has been satisfactorily resolved.
  
  Regarding the matter of the loan acceptance, we understand *************** encountered some delays. Unfortunately, since the acceptance was delayed beyond the stipulated period, we are unable to alter the terms related to the payment. Our agreements, reviewed and confirmed by the customer during the signup process, clearly outline the timelines and conditions for accepting loan offers and other payment-related matters.
  
  EcoShield Pest Solutions remains committed to ensuring our customers are fully informed and satisfied with our services. We will continue to follow up with *************** to ensure all her pest control needs are met and that she remains a valued member of our EcoShield family.
  
  Thank you for your attention to this matter. If there are any further questions or if *************** requires additional assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went under contract Nov.3,2023 to eradicate squirrels out of the attic and then have repair made to the damage. They have come back over and over again causing more damage than when they started. The squirrels are still there. I have had them at the house no less than 8 times and they just get it wrong and make the damage worse. I paid $2292.44 before work was even started. They have caused a larger hole in the roof of the garage and don't feel responsible to repair the damage to the roof the soffit and the gutter. All of which the squirrel knocked out trying to escape being closed inside the soffits. They are still there and the company on the last visit was told I want some kind of compensation and I haven't heard from the company again since the last repair job. Still have squirrels and damage. I am at my wits end trying to get this issue resolved as I have cancer and can't keep doing this.

  Business Response

  Date: 03/04/2024

  Hi ****,

  Can you please confirm your relation to the account holder? The phone number you provided pulled up an account in our system under a different name.

  Business Response

  Date: 04/02/2024

  Hi *****

  We're eager to assist you, but it appears we don't currently have an agreement on file under your contact information. To help us better understand and address your concerns, could you please provide a copy of the agreement that includes your name, details, and signature?
  
  Ensuring our customers' privacy and security is paramount, and we require proper documentation or evidence to verify that you are authorized to discuss account details or request changes.
  
  Thank you for your cooperation and understanding. We look forward to resolving this matter to your satisfaction.

  Customer Answer

  Date: 04/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As a company that is trying to expand it's business from Bug Control to many other things you are absolutely so unprofessional it is without a daught my most unpleasant association with a company. I will be sure to call the number I have and make someone from your company come back out to the house in question and make sure they either fix it and remove all squirrels and repair the damage they caused, or we are going to have more problems than the BBB. You are a disgrace to any and all companies in the field of Pest Control. Just disgusting. I think you are thieves, never having any intentions of doing your job and following through. Just disgusting. You can always call the number given you on the many electronic emails and phone calls I left for your company. 
  
  
  
  
  
  Regards,
  
  
  **** ******

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an agent of EcoShield Pest Control company who came to my house in May 2023 offering himself to be an entrepreneur, Brendon C********, with three other young people forming a small business company. Although I did not need his service as I have sprayed my property against ants and bugs in the past, I thought I would encourage these young people to start their business. When Brendon talked about a year-contract, I told him that was not needed. In order to entice me to have me accept the offer (under my conditions), he told me that since I was the first in my area to accept his service, he would give me 1- a discounted price, and 2- he would give me June spraying for free, and May and September 2023 for a fee. Thus, I accepted the deal. Based on those premises, I thought he typed in his pad all what I wanted. Then, he showed me a blank block on his pad to sign, which I did. Later, when I received an email from EcoShield, I realized that I was duped into signing what I did not agree to verbally. It is unfortunate that sometimes we want to help younger people in the beginning of their careers, they turn out to be misleading thieves in clothes of lambs. It is also unfortunate that I met this young man at the door of the closed library (a few feet away from my house), where I wanted to talk to the librarian, and he needed urgently to relieve himself. I told him that natural needs such as that, would require immediate action, and I offered him to come to my house and use our bathroom. That's when the fraudulent business talk started. The attached file (EcoShield-Complaint to BBB) gives some details of what took place, showing that the matter has been dealt with promptly, talking to EcoShield management, both in NJ and at the headquarters in AZ. It looks like even the higher management at their headquarters, by employing untrustworthy employees, and by avoiding responding to customers' complaints, they too must be untrustworthy and fraudulent as well. + Attachmnt

  Business Response

  Date: 02/09/2024

  Hi ********
  
  Thank you for reaching out and allowing us the opportunity to address your concerns. We apologize for any misunderstanding or miscommunication that occurred during the sign-up process.
  
  Our records indicate that you enrolled in a Quarterly Subscription agreement. To assist you further, could you please specify the resolution you are seeking?
  
  We are committed to resolving this matter to your satisfaction. Please feel free to provide any additional details or questions you may have.

  Business Response

  Date: 03/12/2024

  BBB,
  
  Please refer to our previous correspondence where we thoroughly addressed the concerns raised by Mr. ******* ******* We reiterate that all necessary sign-up procedures were diligently followed, with the agreement signed, initialed, and promptly delivered to the customer. Notably, no disputes or concerns were raised within the specified 3-day period.
  
  In addressing Mr. ******'s request for a full refund totaling $362.53 for two service visits, it's essential to note that verbal agreements purportedly made with our sales representative lack substantiation through proper documentation. Similarly, claims of separate notes detailing different agreements lack verifiable evidence.
  
  In demonstrating our commitment to customer satisfaction, we have waived the $150 annual commitment discount chargeback as a gesture of goodwill. However, given the lack of additional substantiated information from the customer, we are unable to accommodate requests for refunds pertaining to services that were rendered.
  
  To date, the total amount paid by Mr. ****** stands at $362.53, with all other visits and associated charges having been waived or covered by EcoShield. Should Mr. ****** wish to provide further information or seek clarification, we remain available to assist.

  Customer Answer

  Date: 03/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Please see my attached rebuttal file titled "2024-03-12 EcoShield.... Rebuttal... (Issues underlined)" 
  
  
  
  
  
  
  
  Regards to honest people and law-abiding companies,
  
  
  ******* ******

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/01 at around 7 pm a young man rang my doorbell and stated he was with a pest control company and was in the neighborhood signing up customers for pest control services. Since several of my neighbors had signed up there would be leftover supplies on the truck and he could offer me the same service, but with a huge discount. The service cost $329.00 but I would only have to pay $179.00. He listed several several pest including mice, bees, ants and spiders. He stated several neighbors had complained about mice and I had noticed mice droppings in my home and had set out bait. About an hour prior to his arrival I'd been sealing a hole in one of my porch columns that had a bee infestation and had been stung so I thought this was excellent timing. The next day another young man came and performed the service. He appeared to have done a good job however on 08/03 I contacted them to let them know the bees were back. They sent someone out on 08/04 and this appeared to have worked. I contacted the company via text with a video on 08/10 to show the ants were back and also that I saw mice droppings in my kitchen. I received no response. I forwarded this video and text to the young man who stated when he came to my house if there were any problems I could contact him, he didn't reply either. On 09/09 I received an email and text message stating it was time for a service appointment. I replied to both that I'd already spent money on mice and ant poisons/repellents and was not in need of their service. They responded with an automatic message that they would contact me with a resolution. I emailed and text a few other times letting them know they were in default of their contract as I was not satisfied with the service I received for the money paid. I later spoke by phone with one of their representatives and again stated I didn't want their services and they voided their contract. On Oct. 5, I received a bill for $159.94.

  Business Response

  Date: 10/10/2023

  Hi *****, 
  
  Thank you for taking the time to reach out with the timeline, your concerns, and the information. I want to start by apologizing for the runaround and lack of responses during a time you needed us. I understand you went out and got product and traps yourself and got the resolution you needed. Although I am thankful you were able to get those pests and rodents away, I apologize you felt you were in a position to not be able to lean on the company you signed up with. 
  
  To make matter easier, I will take this into my hands and waive the fee on your account so you have a clean slate and are able to move on peacefully. I will email you over an invoice showing you do not have any further charges on your account to help ease your mind. 
  
  If there is anything else we can do for you, please do not hesitate to reach out again. 
  
  Best, 

  Customer Answer

  Date: 10/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A month ago in July2023 somebody came unannounced to my door and said I had hornets nest and bees and he would take care of my problem. I told him I did not need his services. He was persistent. I sent him away. Two hours later he shows up and he was more persistent. He brought another fellow. They did the job in 5 to 7 minutes and took my credit card number. He charged me $ 137.85 cents. Now on August 16 2023 they sent me a message they are coming back to take care of my property. I sent a text message saying, I do not need their services.

  Business Response

  Date: 08/24/2023

  Hi *********
  
  We appreciate your feedback and your time in bringing this matter to our attention. Our records indicate that our technician was at your property from 1:01pm to 1:39pm, as documented in our GPS tracking system. We're committed to providing accurate and thorough service, and we apologize for any concerns that have arisen.
  
  Regarding your request to close the account, we understand that this is an important decision. In order to proceed with our policy for account closure, we kindly request that we have a conversation over the phone. This ensures that we address any outstanding matters and provide you with the necessary information before finalizing the closure process.

  Business Response

  Date: 08/31/2023

  BBB,

  The consumer kindly called in on 8/29/23 and finalized the account closure. As promised the $288.95 was waived and the account is closed.

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  I was never told about a CONTRACT I signed. This is appalling. Unannounced you come to my doorstep and show me a contract I signed.

  This is shocking. No details of the Contract were mentioned. They did a 5 minute to 7 minute job.
  
  
  
  Regards,
  
  
  ******** ***********