Complaints

This profile includes complaints for Ecoshield Pest Solutions NJ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions NJ LLC

  135 Raritan Center Pkwy Edison, NJ 08837-3625

• 

  Ecoshield Pest Solutions NJ LLC

  100 Pike Rd Bldg B Masonville, NJ 08054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was never authorized to perform the service. I had spoken with them two months prior and made it clear. I was pausing service due to financial reasons. Then they texted me and asked to approve a service. I never approved the service and nobody was even home. I only found out they were here because my neighbor saw them walking around my front yard. I have dogsin the back so I know they didnt even get in the backyard, but theyre trying to charge me for a service that I never asked for never and I know they couldnt have even done. They have damaged my credit score and caused a lot of aggravation The place is a giant scam.

  Business Response

  Date: 07/31/2025

  Hi ******,
  
  Thank you for reaching out, and we sincerely apologize for any inconvenience this situation may have caused. We understand the financial difficulties you're facing and recognize that essential needs like food must take priority.
  
  We acknowledge that you contacted us on November 18, 2024, to request the cancellation of your appointment of November 20, 2024, due to financial reasons. At that time, we honored your request and canceled the appointment accordingly.
  
  However, on March 8, 2025, we sent follow-up communications via email, SMS, and voicemail regarding the upcoming service scheduled for March 12, 2025. Unfortunately, we did not receive any response or further cancellation request from you. As per our policy, if no cancellation is confirmed in response to our reminders, the service proceeds as scheduled. In this case, the service was rendered to your property.
  
  We understand that this may be frustrating, and we apologize if our outreach has caused any discomfort. However, since the service was completed, the associated charge is valid.
  
  At present, your account has been transferred to ARM management due to the outstanding balance. If you have any documentation or proof showing that you submitted a cancellation request for the March 12 appointment, please share it with us. We will be happy to review it and determine the appropriate next steps.
  
  Thank you for your understanding, and we look forward to resolving this matter with you.
  
  Best regards,  
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a no solicitors neighborhood and while working from home ***** ************ knocked and rang my doorbell numerous times interrupting my work day. He was agressive and unwanted.

  Business Response

  Date: 07/18/2025

  Dear *******,

  Thank you for bringing this to our attention. We understand how disruptive uninvited visits can be, especially in a no-soliciting neighborhood.
  We have added your information to our internal Do Not Contact list to prevent any future visits.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account with ********************** and they are constantly delaying and refusing to comply. I have spent countless hours on the phone with their representatives and they continually claim that they cannot reach the local service provider, so perhaps I would agree to these reworked terms or those reworked terms. Completely dishonest.

  Business Response

  Date: 05/20/2025

  Hi Azzan,
  We appreciate you bringing this matter to our attention and apologize for the inconvenience this may have caused. We understand that spending too much time on the phone can be frustrating, especially when time is valuable. Our team members are trained to provide transparency in communication and aim for quick resolutions, but there are necessary processes to follow when canceling an account. Often, our team members are trying to help by explaining the risks of canceling pest control services, but we respect your decision to proceed with the cancellation.
  Upon reviewing your account, I found that all required services for your agreement have been completed. We also noted that your first request for cancellation was received on 5-12-2025, and the account was closed the same day. I can assure you that your account is now fully canceled with no pending balance.
  We respect your decision to close your account and wish you all the best moving forward.
  Best regards,
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against EcoShield Pest Control due to appalling customer service, unfulfilled commitments, and now unjustified billing threats.
  
  I contacted EcoShield months ago to cancel my membership, which they confirmed was canceled. As part of my contract, they said I had two remaining services that would be completed at no charge, especially because I was dissatisfied with prior work (no noticeable improvement despite multiple treatments).
  
  They insisted on completing those services for free but later charged me anyway. I am now being threatened with collections over an $86 balance—for a service they told me would be complimentary. Naturally, I will not pay a bill for something that was supposed to be free.
  
  Their service has been unacceptable from the start. They left mouse traps around my property months ago and never returned to remove them. They promised to send a technician to spray my basement, but that was never scheduled or completed, and no one followed up.
  
  For the last six months, I have repeatedly requested to speak with a manager or supervisor, but every time I call, I am told no one is available. I keep getting routed to associates who can’t help beyond taking messages, and no manager has ever returned my calls.
  
  EcoShield claims to care about customer satisfaction, but my experience has been the opposite. Their handling of my concerns has been unprofessional and frustrating. I want this complaint on record to warn others and strongly advise people to look elsewhere for a company that values its customers.
  
  I am requesting that EcoShield cancel the erroneous charge, remove the threat of collections, and formally acknowledge their mishandling of my account.

  Business Response

  Date: 05/13/2025

  Hi ******** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  
  Best,

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime last summer, a salesman from EcoShield entered my property and walked into my backyard to my pool. He convinced my wife that she should subcribe to a service to treat the lawn for mosquitos. She signed up for the service. It turns out that the salesman, who professed to be an owner, tricked her into signing up for a full-house pest treatment contract. ********************* has been treating this house for years, and we did not want or need a second company providing this service. When I realized, I called EcoShield to cancel the service. I was told that was I was required to pay for three additional months of service to effectuate early cancellation. Under protest, I paid the three months of service fees. Then, on February 26, 2025, a service technician trespassed on my property and illegal dumped chemicals. Now Ecoshield is relentlessly pursuing payment for this service. I have called over and over, and EcoShield maintains that rather cancelling on October 31, 2024, they claim that I agreed to a discount. And that is basis for trying steal money for the February 26, 2025 trespassing and illegal dumping incident that on my property. I'm on the phone right now, and all of these lies are repeated by "****", he is trying to get me to pay money that I don't owe. This company is a scam. Buyer beware.

  Business Response

  Date: 04/09/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand how frustrating this experience has been and appreciate the opportunity to clarify the status of your account.
  After reviewing the account, we can confirm that your services with EcoShield were formally closed on February 26, 2025. There is no outstanding balance, and no further attempts to collect will be made.
  We regret any confusion that may have occurred regarding the original agreement and communications with our team. Our sales representatives are trained to walk each customer through the full terms of service, which are also confirmed through our two-step verification process prior to initiating treatment. Nevertheless, we understand that every situation is unique and are committed to learning from each customer experience.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially was told, by door to door sales person (********) that there would be 2 payments for quarterly service 6/2024. Once first payment is processed the notations say (quarterly payments). I call the company and am told that I have to complete 4 services with 4 payments to complete the service. I moved and called to schedule my last payment and am then told that there is a $250 cancellation fee and now there is a 5th service which was not part of the quarterly service. In total I have had to make 5 payments and am being told there is a cancellation fee and that the 2 other representatives that told me otherwise were "mistaken".

  Business Response

  Date: 03/27/2025

  Hi ********, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize if there was any miscommunication during the time of your sign-up. After reviewing your account, it looks like your account is fully closed and the cancellation fee was waived as of yesterday 3/25/2025. If there is anything else I can do for you, please let me know. 
  
  Thank you! 

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield Pest solutions has sent me to a collection agency and is trying to charge me for services that were not rendered.
  
  They agreed to service the inside of my building for pest control services and never did so.

  Business Response

  Date: 02/02/2025

  Dear ***,
  
  
  
  Thank you for reaching out to share your concerns. Upon reviewing your account, I see that we conducted a follow-up service on July 18, 2024, which followed the egg cycle service on July 7, 2024. At the time of the visit, the interior areas of your home were inaccessible for treatment due to ongoing remodeling, including the presence of construction tools and materials. Despite these challenges, our technician treated areas where access was possible and discussed the situation with you during the visit.
  
  Regarding the balance on your account, the charges are valid as services were performed as outlined in your agreement. Interior services are included at no additional cost but must be scheduled in advance of the visit to ensure proper accommodation.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill In the mail dated 8/25/2024 from ecoshield pest solutions -South Jersey for $201.52. I called because it was also sent to the wrong address, it was sent to 14D and I am 14A. I did not hire this company nor did ever speak with this company before receiving a bill. Moreover, they never sprayed but are still billing me. When I called I spoke to a representative named Elmer and he said, after over an hour on and off hold, that my local branch would contact me the following day. I was never contacted and one month later I received another bill and it went up to $392.86! One month it almost doubled. Again. No service was ever provided and management has been ignoring me. I placed several calls and continue to be told I will be contacted later. This is going into collections now and will ruin my credit.

  Business Response

  Date: 11/06/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was not acknowledged and agreed to. I'm not sure exactly what happened here since you are in 14A and the address is 14D
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 11/13/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The company has offered to waive all fees and cancel whatever account was made in my name. This is acceptable to me. Thank you
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware that I was signing into a contract. I explain to them that I don't need a exterminator every 3 months. Then they send people to my home (exterminators) when I specifically asked them to not send anyone to my home when I'm not home. Then they sent an inspector to my home and I felt violated. I felt they were trying to say I was stealing service. I don't owe them anything. I explain to them that I felt like I was trick. They said the fee was early termination of a contract I was not aware of. 2 weeks ago I sent an email to them telling them to cancel my service. I feel like I'm being harass. I am on a fix income. Each time they came I paid ******.

  Business Response

  Date: 11/06/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Avoid this Company Misleading Practices**EcoShield knocked on our door in the spring of 2024 offering pest control services for what I thought was a reasonable rate. It was one of those situations that if I sign up there, I can get a discount, which still amounted to over $180, which is fair based on experience with other pest control service companies. However, they never mentioned "subscription cancellation" fee, which was written in the fine print. The text they sent was done while the salesman was standing in my yard so it was incredibly awkward as he watched me fill out this work. He certainly did not disclose this fee, which I believe is absolutely misleading because the 10 minutes they spent at my house for treatment was not worth the "original" price of $350. I now plan to file a consumer complaint with AAA, as I feel completely bamboozled. Do not trust this service and go with a local business that doesn't come knocking on your door to take your money.

  Business Response

  Date: 10/11/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  **** *********