Complaints

This profile includes complaints for Ecoshield Pest Solutions NJ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions NJ LLC

  135 Raritan Center Pkwy Edison, NJ 08837-3625

• 

  Ecoshield Pest Solutions NJ LLC

  100 Pike Rd Bldg B Masonville, NJ 08054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23rd,2024 I received a text message from Ecoshield stating they are coming out for service October 24th,2024. The text asked if you confirm or wish to cancel this appointment. In which I chose to cancel because I knew we would not be home . And my main concern was inside treatment of the basement for spider crickets. The previous treatment they did not come inside because we were not home . The next day , the technician showed up , rang the doorbell and I spoke to him on the ring camera stating I had cancelled the day before. Ecoshield insists that service was done and are billing me . I refuse to pay because not only did I cancel the day before, but I spoke to the tech and told him not to treat my property, that I will call to reschedule service .

  Business Response

  Date: 01/27/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. Upon reviewing your account, we see that an appointment reminder for your service was sent on October 23, 2024, at 10:29 AM. We also received a response to the reminder on October 28, 2024, at 9:18 AM, by which time our technician had already arrived and was midway through completing the service, including the exterior treatment.
  
  Unfortunately, we did not receive prior notice to adjust or reschedule the service, and we sincerely apologize for any misunderstanding or inconvenience this may have caused. As the service was successfully performed, the charge for October 28, 2024, remains applicable.
  
  We greatly value your feedback and are committed to providing clear communication and timely service. If you have any additional questions or concerns, we would be happy to assist further.
  
  

  Customer Answer

  Date: 01/28/2025

  
  Complaint: 22803827
  
  I am rejecting this response because:
  
  I had cancelled the appointment with your automatic text the day before which asks if you confirm or cancel. I hit cancel because I knew I was not going to be home. I had called after the previous treatment complaining that my main concern was spider crickets inside my home , which was not treated the first time .i was assured that this would be addressed on my next treatment. When your technician got to my house he rang the doorbell, I told him I canceled yesterday, Im not home . So, if your tech did treatment , that is not my responsibility. 
  
  Regards,
  
  ****** ****

  Business Response

  Date: 02/03/2025

  Dear ******,
  Thank you for reaching out. We appreciate the opportunity to review this matter with you. According to our records, the service reminder was sent on October 23, 2024, and the appointment was scheduled for October 28, 2024, rather than October 24, 2024, as mentioned in your complaint. The cancellation request was received at 9:18 AM on the day of service, after the technician had already begun the treatment.
  Our technician noted that after ringing the doorbell and knocking, there was no initial response. Midway through the service, you communicated via Ring camera that you had canceled. At that point, the technician followed protocol by confirming with his manager, who advised that the service should be completed. While we understand your intent to cancel before the visit, the request was received after the service had begun.
  We are happy to work with you toward a resolution. If your primary concern is interior treatment for spider crickets, we can schedule a follow-up visit at no additional charge to address that specific need. Additionally, if you have any documentation that differs from our records, we are open to reviewing it. Please let us know how you would like to proceed.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to door said I had 3 days to cancel agreement. I called on the 3rd day changed my mind about continuing service. The representative acknowledge I cancelled on time. They charge my credit card every month anyway. Have to fight with my creditcard to get my refund. I DO NOT HAVE AN AGREEMENT WITH THIS HORRIBLE COMPANY. They do not honor their agreement to cancel and not be in a contract.

  Business Response

  Date: 11/20/2024

  Hi there, 
  
  Per checking your account, your account is closed and there is no balance. You canceled within your three-day right so you are all good to go. You can use this as written confirmation. 
  
  Best, 

  Business Response

  Date: 12/02/2024

  Hi there, 
  
  Unfortunately, information was not communicated correctly. You are able to close your account with no charge if done within 3-business days of signing up, but we do not refund the charge already rendered. 

  Customer Answer

  Date: 12/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Once again they are liars. I was busy at work (I work from home) when Kyle showed up at my door. He is a good fast talker. I was foolish enough to believe his verbal lie about not being liable for any contract signed if canceled within 3 days. He NEVER EVER VERBALLY told me I would be responsible for paying $213.25. He and his co worker were here maybe about 3-5 minutes in total. They spot sprayed around the house and in the basement put down 4 YES ONLY 4 glue traps.  As you can see I did indeed cancel within the 3 days. So I ask you as a working middle class family do you think this minimal amount of effort fast talking scammer is worth a contract of 213.25????

  MY answer is no. Had I been verbally told I would been robbed of 213.25 in the beginning of the scam I would shut the door in his face. BUT I WAS TOLD I WAS UNDER NO OBLIGATION. 

  Now with that being said I do not mind paying a reasonable cost of maybe no more than $50.00 even that is too much in my persona opinion. But no way do they deserve to get away with lying to people this way. I am sure I can NOT be the only one they robbed and feel this way.
  
  
  
  Regards,
  
  
  ******* ************ 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO box 92278

  ************, 89193

  Customer Answer

  Date: 11/12/2024

  I signed a contract with ecoshield I had not had a problem at that point, but the *** talked about how it would be a good idea to make sure that there is not a problem in the future They tell you that you can cancel within a 3 day cooling off period as defined by law, what they don't tell you is in small print and they include "By initialing below, I acknowledge and agree to waive the right to cancel this Agreement pursuant to the Federal Trade Commissions three day cooling off period for EcoShield Pest Solutions to treat to the emergent pest issue at my property. I understand that the emergent nature of my pest issue requires immediate attention and that the services provided by EcoShield Pest Solutions are necessary to remedy the issue."They also try to upsell home and shed treatment. The only difference I have noticed is that after ecoshield service appointment, I see more insects inside. When they tell you that they create a protective barrier around your home, its actually chemicals that will push the insects inside. I asked to cancel the contract. They are now telling me that I owe them $300 because of a discount that they gave me initially. Looking through other complaints, I am not alone. They use the excuse of a text message to try to explain this. Nobody reads the 2 paragraph text message that you send them. They know this is an excuse because if they pointed out in the contract that you would have to payback this discount upon cancellation, you would realize that this is not a discount, it just is a roadblock to cancel a contract with a sleazebag company with which you should not do business. When you request to cancel, they ******* you with emails asking you to call them to tell them why you cancelled. They do not read responses to these emails, because they want you to call. I do not have time to call, wait on hold, and explain why I do not want to continue paying a scumbag company whose work does not benefit me. I also do not owe you an ex

  Business Response

  Date: 11/14/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill In the mail dated 8/25/2024 from ecoshield pest solutions -South Jersey for $201.52. I called because it was also sent to the wrong address, it was sent to 14D and I am 14A. I did not hire this company nor did ever speak with this company before receiving a bill. Moreover, they never sprayed but are still billing me. When I called I spoke to a representative named Elmer and he said, after over an hour on and off hold, that my local branch would contact me the following day. I was never contacted and one month later I received another bill and it went up to $392.86! One month it almost doubled. Again. No service was ever provided and management has been ignoring me. I placed several calls and continue to be told I will be contacted later. This is going into collections now and will ruin my credit.

  Business Response

  Date: 11/06/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was not acknowledged and agreed to. I'm not sure exactly what happened here since you are in 14A and the address is 14D
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 11/13/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The company has offered to waive all fees and cancel whatever account was made in my name. This is acceptable to me. Thank you
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on 5/16/2024 for initial treatment, 7/2/2024 second treatment, 8/29/2024 third treatment, they are sending us into collections for cancelling the service after their treatments caused more bug infestations:
  
  I want to express my deep disappointment in this company and how they handled my property. I paid for their services initially for $213 then quarterly for $213 per QTR to remove ants and spiders from my property and was told on the multiple treatments by their technicians that the ants and spiders would be gone in a few weeks after each treatment. That was not the case. If fact, over the course of 3 treatments, we had ant infestations in the house which has never happened before in the 7 years we lived at our house. This only happened after the 3 treatments from this company and spending a lot of money for the treatments ($424).
  
  The infestation of ants was so bad that after we cancelled our services with them, we hired another pest company to remove the ant infestation, which they successfully did after just one treatment but cost us another $500 out of pocket. When they asked about the previous pest treatment I explained to them about this company's services and they chuckled a bit and told us they get a lot of their clients and their treatments are not effective.
  
  You can understand why we do not want to pay them another $200 for "cancelling the service" which we should have the right to do after multiple treatments and they caused the issues to get worse.
  
  We spent $424.36 with them to only cause a massive ant infestation and another $500 to fix it with another pest company. That is almost $1000 we have spent. Now they are asking for another $213.25, just to cancel this service then threaten me that they will be sending me into collections.
  
  This company seems to be a scam and I have seen this happen with a lot of their customers.
  
  We would like them to stop reaching out and waive the $213 cancellation fee.

  Business Response

  Date: 11/06/2024

  Hi ***** 
  
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  **** ********

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware that I was signing into a contract. I explain to them that I don't need a exterminator every 3 months. Then they send people to my home (exterminators) when I specifically asked them to not send anyone to my home when I'm not home. Then they sent an inspector to my home and I felt violated. I felt they were trying to say I was stealing service. I don't owe them anything. I explain to them that I felt like I was trick. They said the fee was early termination of a contract I was not aware of. 2 weeks ago I sent an email to them telling them to cancel my service. I feel like I'm being harass. I am on a fix income. Each time they came I paid ******.

  Business Response

  Date: 11/06/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield salesperson solicited my wife door-to-door and made several misleading claims:
  
  * We could “cancel any time” (insinuating without penalty).
  * The term was for 1 yr.
  * He was the business owner (he wasn’t).
  * The application would take 40 minutes to 1 hr (it took around 5 min).
  
  When I reviewed the contract to process payment later, I saw that the term was actually 2 yrs with a min commitment of 1 yr, so we would be paying thousands for brief insecticide applications several times a year, with no control over how many times they occurred.
  
  I contacted the salesperson, stating I was fine paying for the application but didn’t want the ongoing service. He didn’t deny the misrepresentation but smugly said there was nothing he could do (not the owner) and noted a 3-day cancellation clause, which had expired. He said someone from the home office would call me, but no one did. A week later, a crew arrived for another application, which my wife refused.
  
  For several wks, I contacted their 800 number, speaking to multiple reps about the misrepresentation, which they expressed no surprised concern about; instead, they focused on the cancellation term, which I didn’t want to pay. Finally, one rep agreed to cancel the service and waive the cancellation fee (thanks!), asking for my credit card. I requested to confirm the fee removal online. However, the email confirming cancellation still listed the fee.
  
  I called again, and another rep reneged on the previous agreement, claiming the earlier rep had agreed only because I had been “aggressive” (I was frustrated but insistent). They now stated the cancellation fee would stand, and shortly after, we were contacted by a collection agency.
  
  In summary, the salesperson misrepresented the terms, the company hid behind fine print, and now they are using a collection agency to enforce a fee we should not owe. We are willing to pay for services received but believe the cancellation fee is unjust and request reconsideration.

  Business Response

  Date: 10/10/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message.
  
  I can waive the cancellation fee for you but I cannot waive the service charge. The appointment was from 6:18 PM-7:11PM which is about an hour which is typical for appointment lengths. I will send you an invoice showing the zero balance for the cancellation fee. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Business Response

  Date: 10/21/2024

  Hi *******, 
  
  I have updated the invoices in the account and sent you an invoice showing the balance waived for the cancellation fee and sent a new invoice for the past do on your account. Please let me know if there is anything else I can do for you. 
  Best, 

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I processed the payment and—given that we've settled the balance—trust that any collections agencies will be disengaged and we won't incur any further payments or contact.
  
  
  Thanks and regards,
  
  
  ******* ******

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Avoid this Company Misleading Practices**EcoShield knocked on our door in the spring of 2024 offering pest control services for what I thought was a reasonable rate. It was one of those situations that if I sign up there, I can get a discount, which still amounted to over $180, which is fair based on experience with other pest control service companies. However, they never mentioned "subscription cancellation" fee, which was written in the fine print. The text they sent was done while the salesman was standing in my yard so it was incredibly awkward as he watched me fill out this work. He certainly did not disclose this fee, which I believe is absolutely misleading because the 10 minutes they spent at my house for treatment was not worth the "original" price of $350. I now plan to file a consumer complaint with AAA, as I feel completely bamboozled. Do not trust this service and go with a local business that doesn't come knocking on your door to take your money.

  Business Response

  Date: 10/11/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  **** *********

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date -06/01/2024 Cost of each Neighbor - $169.53. Total costs - 339.06 excluding cancellation fee.
  I share a small courtyard with my neighbor and we we're having a wasp problem. We contacted EcoShield to have these wasps removed. Salesperson recommended the 2 year service contract, and we agreed. Both of us paid for a 2 year contract as they would not provide service if either of us did not agree since the wasps were in the middle of the courtyard (total space: less than 80 sq ft). They put some pellets down and told us to give the wasps a few days to dissipate (little did we realize there was 3-day cancellation policy that by the time it the 72 hour period ended, there was still wasps). Over a week went by and wasps were still there. Neighbor called multiple times and they failed to send a crew out. Had to pay another contractor to remove the wasps which they did. Went to cancel with Ecoshield, and after dealing with about an hour long customer service (where they try to do everything but let you cancel), we finally got to cancel for $213.25. I contacted my Credit card provider and they attempted for over a month to get in contact with Ecoshield but EcoShield did not respond. We got a letter from them saying our chargeback claim was not valid and we owe them additional money ($235.25 now). We also received a bill addressed to us for our Neighbors address for their cancellation fee($213.25). We are just looking to resolve this problem as they are threatening collections and want our name and both addresses removed and both accounts closed.

  Business Response

  Date: 09/19/2024

  Hi ********* 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******** ****

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not only a scam but is actively breaking the law daily. They are illegally doing door to door solicitation with no permit, in towns where that is forbidden.
  They came to our door pushing us to try their service. We were unsure since we don’t have a lot of money, they assured us it was easy to cancel if it doesn’t work out. They came one time, were here less than 5 minutes, did nothing but make our home worse (lied about the treatments too. Said it wouldn’t kill mice but there are now dead mice all over, smelling in my walls, attracting flesh flies, etc). I called nicely and politely to ask to cancel service because it isn’t helping us, I wasn’t even being a Karen or asking for my money back (which I honestly would deserve). They began trying to extort me for over $300 to cancel. That’s not what I was told by the pushy illegal unpermitted door to door sales man.
  Only after this horrible experience did I learn that they aren’t even allowed to be doing this here. My town has not permitted them, they confirmed this with me. This is appalling. I will have to reach out to the attorney general about this too. I have never been so angry with a company. Robbed me of $254 for nothing and now want to rob another $300.

  Business Response

  Date: 09/23/2024

  Dear *****,

  Thank you for bringing this matter to our attention. We take all concerns seriously and appreciate the opportunity to review your account and the service interaction.
  
  We have confirmed that all of our sign-up procedures were followed. As part of our service enrollment process, our sales representatives review service agreement options with each customer during an at home consultation. After the agreement is confirmed, a copy is sent for further review, followed by a text message verifying service terms and conditions. This ensures that no service begins without explicit customer consent.
  
  Regarding the concern about solicitation permits, we understand that this is an important issue. We are committed to complying with local regulations and will review the specifics of the solicitation activity in your area to ensure that all procedures were followed correctly.
  
  While we stand by our service and the processes in place, we also want to ensure that you feel heard and that this matter is resolved to your satisfaction. As a goodwill gesture, we will waive the remaining balance and close your account as you have requested.
  
  Thank you for the opportunity to address your concerns, and we trust that this resolution meets your expectations. Should you need any further assistance, we are here to help.

  Customer Answer

  Date: 09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  I am happy to not be charged the fee but I believe this business does need to ensure their sales people make it clear that they are signing them up for a contract with a huge cancellation fee. This was not made clear to us at all. In fact, the verification process was handled BY the person at our door, who said “this is easy, here just click this and check it” without ever stating that it’s a contract for a long time and that there’s a cancellation process. They made it sound like we were just giving permission for them to come onto the property the following day. I don’t want more people to be in the stressful situation we have been in due to this. Please go over protocol with your employees to prevent this confusion from happening again 

  
  
  
  Regards,
  
  
  ***** ******