Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to file a complaint against Flagship Resort regarding our highly disappointing and financially burdensome timeshare experience. We have been continually misled and faced repeated challenges with the company. When we initially purchased our timeshare, we were assured of flexibility in usage. We were given the impression that we could utilize our timeshare at any location and at any time merely by signing up. However, crucial details, like transfer fees, were not disclosed to us upfront. By the time we discovered these fees, it was already too late to reconsider. We were required to pay a yearly subscription fee on top of our original cost, which placed further financial strain on us. Organizing trips has also been consistently problematic. This past year, we attended a meeting after being contacted by Flagship Resort. During this meeting, we were informed of Fantasea Resorts' transition to Boardwalk and were promised operational improvements, especially in booking accommodations worldwide. However, these assurances proved misleading. Despite planning more than six months in advance, we were unable to secure a booking in *****, which was one of the destinations emphasized in their pitch. Whenever we attempted to book, not only did we encounter numerous obstacles, but additional fees were also levied unexpectedly. We were promised a one-bedroom accommodation but have repeatedly been assigned studios without prior notice. Each time, we were expected to pay extra to resolve the issue. This constant bait-and-switch approach is utterly unacceptable and contrary to what was advertised to us. Given the deceptive nature of their sales practices, undisclosed fees, and unfulfilled promises, it is clear that we have been misled and scammed by Flagship Resort. We have decided we can no longer continue under these circumstances. We respectfully request immediate assistance in facilitating our exit from this timeshare contract.

  

  Business Response

  Date: 01/24/2025

  I have read the consumers complaint. We value the consumer being a longtime owner with us, from his original purchase in 2013 and his upgraded contracts, the most recent in May of 2024. Although we do value him as an owner, we are unable to cancel his contract and refund his money. He had a rescission period in which he could have canceled his contract, which has expired. Following his purchase,they signed a contract including the Purchase and Sale Agreement, Owners Acknowledgment, and Owners Benefits, which discloses the right of rescission,terms, and fees. All reservations within Flagship Resort as well as the exchange company are based on availability. We have a **************** team that is available to assist with any needs, questions, or reservation assistance.Likewise, the exchange company has a member service team to assist as well. I do see that he has stayed in both studios and 1-bedroom units, paying their respective owner rates, as disclosed in the Owner Benefits. Currently, he is past due in both Mortgage and Maintenance Fees, which will hinder his ability to utilize his benefits. We encourage him to contact our **************** Finance team at ************ so they can make payment arrangements and so he may enjoy his ownership.   It should also be noted that the BBB is not an exit strategy for their contractual obligation.

  Customer Answer

  Date: 03/05/2025

  
  Complaint: 22810048
  
  I am rejecting this response because:
  
  We are rejecting Flagship Resorts response because it is completely misleading and avoids addressing what actually happened. The truth is, we were never told about any rescission period. If this crucial information had been shared with us, we wouldnt be in this position at all. We would have canceled immediately. It is false to claim that this was explained to us. During the signing process, we werent given the time or opportunity to carefully review the enormous, fine-print contract. Instead, we were rushed through the paperwork while being fed verbal assurances from the sales team. Their focus was clearly on getting us to sign quickly, not on making sure we understood what we were getting into. The terms were glossed over, and we were manipulated into relying on their misleading information. We have absolutely no interest in this timeshare. We feel deceived, pressured, and deliberately misled into signing this contract. Its outrageous that were now being held to terms we werent made fully aware of, and its beyond unacceptable. Flagship Resorts needs to own up to their predatory practices. We want this contract terminated immediately. We refuse to be stuck with the consequences of a deal that was pushed on us through dishonest and high-pressure sales tactics.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our names are ***** and ******* ****** and we are writing this formal complaint against Flagship Resort. We purchased this timeshare in February of 2017. We were faithful owners over the years. We continue to request to be released from Flagship but yet we continue to be ignored. We have stated numerous times that the pandemic has taken a toll on our family. We are still recovering from the deaths of close family and friends. We have used this timeshare once since we purchased it back in 2017. We have incurred a high amount of debt related to this purchase, which we have maintained but can't any longer. The rising monthly and yearly fees have become unbearable. The Flagship representatives expressed that if we ever decided we didnt want it, we could sell it back to them, which was a lie. We tried on numerous occasions and they expressed that there was nothing that they provided as a service to help unsatisfied customers to get out of their timeshare. This was obviously another lie and was not explained to us from the beginning. We are asking now that Flagship does the right thing, and holds to their promise that this property is a valuable investment, by purchasing it back from us. We are willing to take the loss, and give it to them for a price they cant beat, FREE. If they are unwilling to purchase it back due to their awareness of how difficult it is to make a profit on it, we respectfully demand our contract to be canceled immediately due to the misrepresentation that caused us to enter into the contract. Please review our case and help us with the solution we are seeking. Thank you.

  

  Business Response

  Date: 01/22/2025

  I have read the consumers complaint. We sympathize with their loss and offer our condolences. At the time of their purchase, they signed a Purchase and Sale Agreement, which details the right of rescission, as well as the Owners Acknowledgment which states the policy regarding selling their ownership.  Although we value them as owners, we cannot cancel their contract outside of the requisite rescission time frame. They do have the right to sell it. However; as stated we cannot engage or be involved in the resale. We can assist with the transfer paperwork once they find a buyer. Over the years our team has attempted to assist the consumer with payment plans suited to their needs, but the consumer has not accepted their offers. Their account is currently delinquent. Their mortgage is past due in the amount of $8,120.29 and their maintenance fees are past due in the amount of $3,219.11. We advise the consumer to contact us so that we can assist him directly with his account. Our **************** Finance team can be reached at ************ or ************. Our team is available to help. It should be noted that the BBB is not an exit strategy for the consumers financial responsibility.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured into buying a timeshare with them even after we originally said no knowing that once we leftwe would never be able to receive this offer again. They took us to another room and offered a better deal which was a trail run to see how we liked it. Since then we've tried to use it and have been unable to do so because we need a 3rd party company in order to book our free week. They sold us a dream about being family and how they're always there for us but they can't helped us with booking or Vacation because they can't talk with the third party company. And if we don't use it we lose it. All of this money we pay every month and we're not even able to use our free week if we miss. Since then we have tried to sever ties with them but they won't let us. We don't want our money back we just want to have our credit restored because it is hindering us from moving forward because the account with them is in collections.

  

  Business Response

  Date: 01/22/2025

  I have read the consumers complaint. We value the consumer being an owner with us since 2020, and upgrading her contract during her ownership. Reviewing her account, I see that she is currently past due in her Mortgage and her Maintenance Fees. Per the terms in her contract, these must be current and up to date to use her ownership benefits. Our team has attempted to work with her over the years regarding her payments, and to assist her in her vacations. We have also advised her we cannot cancel her contract outside of the rescission time frame, but she does have the right to sell her ownership. Please advise her to contact ******** ****************** at ************ for direct assistance.

  Customer Answer

  Date: 01/24/2025

  
  Complaint: 22804524
  
  I am rejecting this response because:
  You were not willing to help me with booking the vacation when I tried to you told me that I needed rci of which I did not want to pay for because I was trying to use my free week that I was entitled because I always made my payments and I paid the maintenance fees. When I asked for help I was told that you guys could not speak with *** on my behalf even when I was actively enrolled. This is a ponzy scheme! You take everyones money but don't let them use it when the have the set time to do so! You told me I was like family yet you never called me or emailed to remind me that my week was coming up and what would I like to do with it but when the payments stopped coming through you made sure to call. This is a toxic business relationship that I am trying to walk away from and you won't let me. If this timeshare is so great like you lead on during the presentation you should have no problem scamming or pressuring someone else to buy it and let me go. 
  
  
  Regards,
  
  Kieairra *******

  

  Business Response

  Date: 02/05/2025

  I have read the consumers response. Per the terms of her account, the *** fees must be current in order to utilize the *** membership. If the membership is not current, she would have to contact *** to take care of the owed membership fees, then will be able to enjoy her vacations. The Owners Acknowledgment, initialed and signed by the owner, discloses the time frame and process to deposit their week with *** or request their week reservation directly at the property. The Purchase and Sale Agreement, that was signed at the time of her purchase clearly and conspicuously states the right of rescission at both the top and the bottom of the document. As we have advised, we cannot cancel her contract outside of that requisite time frame. Our records show her last mortgage payment was made in September 2023, and is past due in the amount $4,607.04. She is also currently past due in her maintenance fees by 461 days in the amount of $2,202.81. As advised, these must be current to utilize her ownership week, exchange, and ownership benefits. We urge her to contact ******** ****************** at ************ for direct assistance in regards to her outstanding balance, so that she may again begin to utilize her ownership.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to file a complaint about my familys experience with Boardwalk/Flagship. We have reached out to them multiple times to resolve my issues, but havent received any helpful responses. When we first bought the timeshare, it seemed like a great idea for our family to enjoy vacations. We used it a few times at the beginning, mostly for anniversaries, but that hasnt been possible for years now. My wife broke her ankle and couldnt work for a long time, which put a lot of financial strain on us. Now we also take care of my elderly mother-in-law, who cant get around, so traveling or using the timeshare is out of the question. The worst part of this situation is how this whole thing was presented to me. I was made to believe that this was a solid family investment and that Id be able to sell it back if needed. Neither of those things turned out to be true. Instead, we are stuck paying for something we cant use, and its causing significant stress and financial hardship. We are asking for help to get out of this timeshare agreement. My family needs relief from this situation, and I hope you can assist in finding a resolution.

  

  Business Response

  Date: 01/19/2025

  I have read the consumers complaint. We value the consumer being an owner with us since 2010. During the time he owned with us, he made the decision to upgrade his contract.  His most recent upgraded purchase was in 2022. We do sympathize with his current situation.  We have previously advised him that we cannot cancel his contract outside of the rescission period. The Purchase and Sale Agreement,signed at the time of his purchase, discloses the Right of Rescission. As we have advised, he does have the right to sell his ownership, but we do not have a buy back program.  He may sell the ownership on his own. We cannot be involved in the sale, but we can assist with the transfer paperwork once he finds a buyer. The Owners Acknowledgment also signed at the time of his purchase, acknowledges that he purchased this for his own personal enjoyment, and not for financial or monetary advantage. Reviewing his account, he is past due on both his mortgage and maintenance fee payments.We do sympathize with his financial situation and may be able to offer payment plan options that best suit his needs.  ******************** Finance team can assist him and can be reached at ************.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to share my concerns about misleading and unfair practices I experienced with *************** and Flagship, which are both part of FantaSea Resorts. These issues have caused me financial stress and frustration, and I feel that I was misled into making unnecessary purchases.Back in 2007, I bought a timeshare at ***************, believing I was buying weeks for personal use. Later, I realized the "floating weeks" I had purchased were limited to less desirable time periods like January and February, which didnt work for me or my family.After that, representatives from Flagship approached me, saying they could solve this issue by upgrading me to a points system with Platinum RCI benefits. They told me this would let me travel anytime. What they didnt tell me was that *************** and Flagship are both operated by FantaSea Resorts, meaning I already had access to Flagship with my paid-off Atlantic Palace purchase. I now believe this "upgrade" was completely unnecessary and that I was intentionally misled to make me spend more money.This whole situation has left me feeling taken advantage of. I would like these transactions to be reviewed and for any financial obligations resulting from them to be canceled. I also believe I should be refunded for payments I made under these misrepresentations.I hope you can address this issue quickly and fairly. Thank you for your time and attention.Sincerely,******* ******* Policy #: O-9401-486643

  

  Business Response

  Date: 01/17/2025

  I have read the consumers complaint. We value the consumer as a long time owner with us, and are pleased to see she has enjoyed many stays with us, and many vacations. Her initial purchase was in 2007, and she upgraded in 2015. While reviewing our records, we show no issues or complaints at the time of purchase or any time after. However; our **************** team is available to all owners to assist with reservations and answer any questions they have. **************** can be reached at ************.  No one is obligated to purchase, and following the presentation, she met with our Verification Officer to read and sign her contract. She did sign a Purchase and Sale Agreement that discloses the Right of Rescission. While we value her as an owner, we cannot cancel her contract as it is now past the requisite time frame. She also signed the Owners Acknowledgment and ************** Owners Benefits that disclose usage availability at the properties. With her upgrade purchase, she does receive access to all our properties, that benefit was not available to her with her initial contract. We would like to see the consumer continue to enjoy their ownership benefits and we encourage her to contact us directly at ************ so we may assist her. It should be noted that the BBB is not an exit strategy for the consumers contractual obligation with us.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a complaint regarding my experience with Flagship Resorts timeshare program. When I purchased this timeshare, I was promised access to dream vacation destinations, including places like ****, which heavily influenced my decision. Since then, the reality of ownership has fallen drastically short of those promises. Despite consistently making monthly payments and covering annual maintenance fees, I have only managed to use the timeshare three times. Reservations for desired dates are nearly impossible due to limited availability, rendering the program a financial burden rather than a benefit. A recent meeting with a Flagship Resort representative worsened matters. When I expressed my intent to end or sell back my timeshare, I was met with aggressive pressure to upgrade to a points system as the solutionintensifying my distress. During this same meeting, I was given an unprofessional and dismissive response when I asked how to exit my timeshare; a representative suggested I just stop paying. Further adding to the issue, my attempts to seek support were met with silence. After numerous follow-ups, I received one response from ****** *****, who offered no assistance with terminating the timeshare. Subsequent outreach has gone unanswered, leaving me feeling ignored and stuck. I respectfully request your assistance in facilitating the termination of my timeshare agreement with Flagship Resort, as continuing is no longer viable.

  

  Business Response

  Date: 12/29/2024

  I have read the consumers complaint. We value the consumer as an owner with us since 2015. During the time of her ownership, she upgraded twice, most recently in 2023. The decision to purchase is always voluntary. Additionally,the consumer had a rescission period that she could have canceled the contract if she felt the purchase was not right for her for any reason. Our **************** team is available to assist owners with reservations and questions. Reviewing her account, the owner is currently past due $2,529.94 in her mortgage, and $1,624.05 in her maintenance fees, which will limit her ability to make reservations. Our **************** Finance team has attempted to work with her in regards to her payments, but she has not accepted their offers of assistance. In our recent communication with the owner, we advised that we are unable to cancel her contract, as well as offered her the option for a payment plan for her mortgage and maintenance fees. We also advised she may sell or transfer her ownership, once her mortgage is paid in full, and offered to waive our transfer fee. It should be noted that the BBB should not be utilized as an exit strategy for the consumers contractual obligation.  Please advise the consumer to contact **************** Finance at ************ so we can assist her

  Customer Answer

  Date: 01/11/2025

  
  Complaint: 22717989
  
  I am rejecting this response because:
  
  Im really unhappy with how youve handled this. Youve refused to take any real responsibility or address the main issues I raised. You mentioned I upgraded twice, and said the decision to buy was always voluntary. Thats not how it felt at all. When I sat through your sales presentations, your team made it seem like I couldnt leave without agreeing to something. I was pressured and manipulated, plain and simple. I didnt feel like I could make an honest decision because the whole process was designed to push me into saying yes.That is not what Id call voluntary. Its coercion. The shady tactics your sales team uses are unfair and borderline predatory, and they shouldnt be ignored.Bringing up the rescission period doesnt fix this problem either. The issue is that your sales team lied to me and pressured me into signing in the first place. By the time I realized how wrong this whole situation was, it was already past that window to cancel. Trying to make this my fault for not acting fast enough completely sidesteps the bigger problem here. You also brought up my overdue payments, but honestly, thats just a distraction from the real issue. The reason Im behind is because I was pushed into a financial commitment I didnt want and wasnt prepared for. Instead of addressing how I got stuck in this situation, youre focusing on my unpaid balance as if that erases how this all started. Its not fair and doesnt solve anything. Lastly,your suggestion to sell or transfer my timeshare is ridiculous. Youre asking me to go find someone else to take on a contract I never truly agreed to in the first place. Thats not a solution. Its just a way to dodge holding your company accountable for how I ended up here. The truth is, your company uses dishonest and high-pressure tactics to lock people into timeshares, and Im one of the people youve taken advantage of. Ive said it before, and Ill say it again. I was misled and pressured from the start. The only right thing to do now is to release me from this timeshare. Im not going to accept anything less.
  
  Thank you! 
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 01/22/2025

  I have read the consumers response. Each presentation the consumer attended is voluntary. No one is forced to stay and there was never a point that she was not able to refuse the purchase or leave. The presentation may take some time as our sales team is diligent about ensuring the consumer is provided the information and provided options to chose a deal that she believes to be fair and affordable for her and are satisfied with. Each decision to purchase was her own. During the Verification process, she sat with a Verification Officer to read, review, and sign her contract. At any time during that process, she could have changed her mind and received an immediate cancel and refund. At this time, she signed all the documents, including the Owners Acknowledgment, Truth in Lending, and the Purchase and Sale Agreement, all of which discloses the financial commitment. Reviewing her account, I do not see mention of any issues she had regarding reservations or using her ownership, but as advised, her outstanding balance will impact her ability to utilize her benefits. Although we value her as an owner, we cannot cancel her contract as this time. Her purchase is a real estate transaction, and as advised the right of rescission is clearly and conspicuously communication on the Purchase and Sale Agreement, and she has a contractual, legal obligation to her Mortgage, Deed,and Maintenance Fees. Our team is available to assist her directly to bring her account current so she can again enjoy her ownership.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction and frustration regarding my ongoing attempts to cancel my timeshare with Boardwalk Resorts. Despite numerous efforts to communicate my concerns, I have encountered a lack of support and cooperation from your team. I even used the ************************** to see if they could get in touch with Boardwalk to get some sort of answers from them, and nothing! I did receive a voicemail from *************** asking me to come visit though, they sure do want my money. This was the end of July, and since then, they havent gotten back to me about anything. This was just at the end of October. It is disheartening to hear that there is no program in place to facilitate exiting the agreement, and the higher-*** have refused to make any exceptions in my case. The timeshare was presented to me with promises that are far removed from reality. The sales pitch depicted an accessible and financially manageable opportunity, yet it has proved to be neither. Instead, it has become a source of significant stress due to the constant challenges in booking and availability, making it difficult to utilize as intended. I was led to believe that this investment would align with my financial and personal capabilities, but this has not been the case. It is evident that these assurances were merely tactics to secure my commitment. I am reaching out in the hope that you can assist me in canceling this timeshare agreement. When I upgraded most recently, July of 2020, it was right after my son passed away and I was not in the best mental state. This situation weighs heavily on me, both financially and personally, and I urgently need a resolution that aligns with the initial promises made to me.

  

  Business Response

  Date: 12/25/2024

  I have read the consumers complaint. We are very sorry to hear about the loss of her son and offer our condolences. We value her being an owner with us since 1998. We have previously advised her that we are unable to cancel her contract as the requisite right of rescission period has expired. She does have the right to sell her contact, once her mortgage is paid in full. While we cannot be involved in the sale, we can assist with the paperwork for the transfer, and we can offer to waive the transfer fee. In the meantime, we can offer payment plan options to better accommodate her financial needs. She can reach the ******************************* at ************. Our ************* team can help her with her booking needs and additional questions and are available at ************.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am writing to file a formal complaint against Boardwalk Resorts regarding their sales practices and the undue financial burden imposed by their timeshare agreement. My experience with the company has been distressing and has significantly affected my financial and personal well-being.Initially, I was enticed by the offer of free gifts simply for attending a presentation. However, the presentation extended for over five hours, with one representative after another applying relentless pressure, leaving me feeling exhausted and defeated. The high-pressure tactics used during this process were overwhelming and left me feeling as if I had been taken advantage of.Since purchasing the timeshare, my financial situation has drastically changed. I have lost my job and am currently dealing with health issues, which have made the financial obligations of the timeshare untenable. The ongoing costs have become a significant financial burden that I am no longer able to afford on my fixed income. This is not within my budget, and I do not expect to ever be able to afford it.The ongoing stress of this financial responsibility is affecting my health and well-being. I urge the Better Business Bureau to investigate the sales practices of Boardwalk Resorts and bring them to task for defrauding people. I appreciate your attention to this matter and hope for a prompt resolution.

  

  Business Response

  Date: 12/01/2024

  I have read the consumers complaint. We value the consumer as an owner with us since 2022 and we sympathize with her financial and health concerns. The presentation she attended is voluntary, and may take some time, as our sales team presents options available for ownership. The consumer decides on the contract that best fits their needs. The consumer is never obligated to purchase, and also has a rescission period if they decide that the purchase is not what they need. The consumer also met with a verification officer to read and sign the contract. We have previously advised the consumer that we are not able to cancel their contract at this time.  ******************** Finance team has attempted to contact her and may be able to offer her payment plan options to accommodate her current financial needs. Please advise the consumer to contact us at ************ so that we may offer her continued assistance.

• Initial Complaint

  Date:11/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The drawbacks of this timeshare far outweigh any benefits. During one of our visits, the bathroom was perpetually cold due to a faulty heating system. We frequently encountered issues at check-in, such as room unavailability, rejected payment methods, and long delays before accessing our room. Moreover, the promised ********** chairman's club perks were not delivered. Often, the rooms assigned to us were below the standard outlined in our ownership agreement, yet the customer service team insisted there were no other options. Only after persistent requests were we able to secure an acceptable room. Given the availability of superior vacation alternatives for my children and the financial strain of the maintenance fees, the advantages of keeping the timeshare are insufficient in the long run. I have reached out to them consistently and they refuse to rectify this situation. How a company treats its customers so poorly and remains in business is beyond me. It is no wonder they changed their name to Boardwalk after the massive lawsuit that was filed against them a few years ago. Buyer beware. Stay away from this company.

  

  Business Response

  Date: 11/22/2024

  I have read the consumers complaint. Our team will reach out to the owner directly for resolution options.

  Customer Answer

  Date: 11/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards, ************************ ********

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/22, I went to a brunch at the Flagship hotel in AC. It was advertised as an event where you go to listen to a presentation and to pick one of two gifts plus more. The gifts were vacation packages. There were two bonus gifts of a 2-3 day trip and shopping discount book. I was also promised a $50 gift card for attendence. While at the event they pushed the idea of purchasing a timeshare and made it sound like utilizing the share was simple. They verbalized that there was always going to be an opportunity to get out of the contract and that if having a hard time figuring it out that they would assist. They had me sign documents, in which they were quickly trying to summarize each page then asking for signatures. They received a down payment, in which was scrunged together because my income at the time was in the ******s. I was not clearly understanding what process or step I was going through and I still do not understand. I've reviewed the deed and can't grasp what it is. One day I noticed hundreds of dollars withdrawn from my bank account. I made many attempts to reach out so I could get released from the contract and I was not getting someone to talk to. When I did get someone, they belittled my intelect and were agist on the phone. They said I should have understood the agreement but they wouldn't help me by explaining it. I paid it for a bit then stopped because I can not afford it and do not understand how to use it. I tried to find a lawyer but ended up scammed for money. I was also unaware that this was considered owning property so it may effect me negatively when I try to build my future by getting a home. I received collection notices for a while and they threatened to foreclose it and told me that it would ruin my credit. I don't receive calls or emails anymore since about February of 2023. I also don't see it reflecting on my credit score so am confused of the status of the account. I get transferred to peoples voicemail when I call.

  

  Business Response

  Date: 11/21/2024

  I have read the consumers complaint. We do appreciate the consumer being an owner with us and sympathize with her current financial situation. At the time of her purchase, she signed the contract paperwork, which details the contract terms, including the Purchase and Sale Agreement, Mortgage, Deed, and Owners Acknowledgement. As stated in the contract, the consumer had a right of rescission, in which to cancel her contract. As we have advised, we cannot cancel her contract at this time, as the requisite timeframe has expired. I do see that she has spoken to members of our **************** Finance team who have offered her assistance and payment options, but she has not accepted their help. She currently has an outstanding Mortgage of $2,362.04 and an outstanding Maintenance Fee of $1,182.49. Our **************** Team remains available to offer assistance. She should contact them at ************ so they may discuss payment options to better accommodate her financial needs.

  Customer Answer

  Date: 11/24/2024

  
  Complaint: 22548050
  
  I am rejecting this response because:
  

  They knowingly false advertised the timeshare and took advantage of the opportunity to make money off of someone that doesn't understand  
  
  
  Regards,
  
  ****** ******