Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive attempted to cancel this agreement for years due to unfair price increases, false guarantees, unavailability, original names on account, and erroneous charges. Ive been met with no calls, no responses, only continued bills for an unused service over 20 years ago

  

  Business Response

  Date: 06/12/2025

  We have read the consumer’s complaint. We value the consumer as an owner
  with us since 2002. We have previously advised him that we are unable to cancel
  his contract. Our team has been available for him over the years, for
  questions, reservations, as well as payments arrangements over the years. In a
  recent correspondence, we have advised him that his contract requires timely
  payments of his Maintenance Fee payments. Currently, he is over three years
  behind in those payments and has an outstanding balance of $3,509.61. As stated
  in the Purchase and Sale Agreement, signed by the owner at the time of his
  purchase, nonpayment of these fees will prevent the owner from the use of his
  Ownership Benefits. At this time, his account has been placed with Meridian
  Financial Services. We advise him to contact Meridian at 800-849-1236 for
  direct assistance and payment options. We look forward to the him being able to
  enjoy his ownership again.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Boardwalk Beach Resort due to unethical business practices, including deceptive sales tactics, broken promises, and poor customer service.When I purchased the timeshare, I asked what would happen if I no longer wanted it. I was assured the company would buy it back, or I could sell or transfer it. These promises influenced my decision to sign. However, when I tried to cancel or return the property, I was told buybacks were no longer an option due to a policy change. I also learned I couldnt sell it until it was completely paid off. This contradicts what I was promised and has left me financially trapped.During the sales presentation, representatives downplayed my credit concerns, claiming the financing would be handled in-house and would even improve my credit. These assurances were false, as my financial situation has worsened. On top of this, annual maintenance fees, which I was told would be manageable, continue to rise.The sales process itself felt highly coercive. The representatives distracted me as I attempted to review the documents, speaking over me and creating a stressful environment. Despite requesting time to read, I was rushed into signing. The theatrics, such as ringing bells and clapping, further pressured me into making a ***** decision.When I later raised concerns, the so-called supervisor denied what I was told during the sale. Her dismissive attitude was disheartening; I was even told, "You shouldve read the papers." The lack of accountability and transparency was deeply ************** make matters worse, despite paying for this timeshare, my family has never been able to use it. It became a financial burden with no benefit. Left with no options and unable to afford payments, I stopped them, and my credit has been negatively impacted.Boardwalk Beach Resorts practices are unethical and unacceptable. I urge the Better Business Bureau to investigate these deceptive actions and hold the company accoun

  

  Business Response

  Date: 05/27/2025

  We have read the consumers complaint. We value the consumer having owned with us since 2017 and upgrading in 2021. We have prepared a clear and concise document package which was read, signed, and received by the owner at the time of his purchase. At the time of the purchase, the owner meets in a private office with a Verification Officer, separate from the sales area, so they have a quiet space to read and sign the contract and ask additional questions. The owner may take as much time as they need. They receive all documents relating to their contract, to retain for their records. This includes documents such as the Purchase and Sale Agreement, the Owners Acknowledgment, which details the above. The Purchase and Sales Agreement, discloses the right of rescission,which allows the owner a requisite timeframe in which to cancel and receive a refund.  At this time, as has been previously advised to the owner, we cannot cancel his contract, per the terms stated in this agreement. This document also discloses that maintenance fees and mortgage must be paid, in good standing, for use and enjoyment of the ownership benefits. The Owners Acknowledgment discloses that the owner had been advised that neither the seller, nor any affiliates, can be engaged or involved in the resale of any week. It also discloses that the maintenance fees are subject to change, and reaffirms that the maintenance fees must be current to utilize ownership benefits. This was initialed and signed by both owners on the contract. During his ownership, he has remained behind in payments owed, which has impacted his ability for reservations. Over the years our **************** Finance attempted to work with him to assist in payment arrangements, and even offered to a one-time exception to allow them to make a reservation even with maintenance fees being owed. However; at this time, he has an outstanding mortgage balance of $3,236.86 and an outstanding maintenance fee balance of $3,253.84. We do sympathize with his current financial constraints and we may be able to offer them a payment plan option that accommodates his current financial needs. We advise him to contact ******** ****************** at ************ for direct assistance. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract#****** We hope this letter finds you well. My husband *** and I have been owners of a timeshare at ************************************************ in *************, **, for several years. Unfortunately, due to recent events, we must request termination of our timeshare *********** December 2023, *** was diagnosed with prostate cancer and has since faced significant treatment side effects that make travel difficult. Medical expenses and my own ongoing healthcare costs have placed a severe strain on our finances. As retirees on a fixed income, rising inflation and living costs make maintaining the timeshare no longer affordable.Additionally, our 2015 *** requires costly repairs, and travel expenses continue to rise. Attempts to use *** exchanges have been disappointing, with units often outdated or under construction, and communication issues causing further stress.We have always managed our finances responsibly, but the combination of health challenges and economic factors means we can no longer sustain this financial burden. We kindly ask you to consider our situation and assist us in ending our timeshare obligation.Thank you for your understanding and consideration. We look forward to your response.

  

  Business Response

  Date: 05/20/2025

  I have read the consumers complaint. We sympathize with their current health situation and extend our wishes for recovery. Although we do value them as owners, we cannot cancel their contract or refund their money as they requested. As we have advised them previously, at the time of their purchase they signed their contract documents, including their Purchase and Sale Agreement, all of which clearly and concisely explains all rights and obligations of their ownership. While we cannot cancel their contract, our **************** Finance team may be able to offer their assistance for payment options that best suit their needs. We advise them to call ************ so that we may assist them. 

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Boardwalk Timeshare with the Better Business Bureau. My wife and I have experienced an incredibly poor and disturbing lack of customer service from this company, particularly in our attempts to cancel our timeshare. Our situation has been exacerbated by a series of distressing incidents, most notably during the global pandemic when we were unfairly charged for a property we were unable to use.The company has exhibited a blatant disregard for their responsibilities to their shareholders, and this was highlighted when they dismissed our safety concerns following a criminal incident on their property. Instead of addressing our legitimate worries, Boardwalk Timeshare has continued to charge us fees with no empathy or acknowledgment of the issues we've faced.Furthermore, an error on their part led to a careless debit from our account, plunging us into unnecessary financial disarray. Despite our continuous efforts to resolve these issues and sever our ties with Boardwalk, the company has remained unresponsive and apathetic.Our hope is that by lodging this complaint with the BBB, Boardwalk Timeshare will be compelled to address our case with the seriousness it deserves and honor our request to cancel the timeshare. A reputable company should treat its customers with respect and swiftly act on their concerns, but unfortunately, Boardwalk Timeshare has failed miserably in this regard.We urge the BBB to investigate this matter thoroughly and uphold a standard of accountability and fairness that all consumers rightly deserve.

  

  Business Response

  Date: 05/09/2025

  I have read the consumers complaint. We value the consumer as an owner with us since 2011. During his ownership he upgraded his contract.Over the course of his ownership, our **************** Finance team has worked with the owner repeatedly rescheduling and moving payments at his request, to accommodate his needs. We are pleased to see that he has enjoyed many stays at the resort over the years. During the pandemic, our properties closed for approximately two and half months, until given the approval from the government to resume operations. During that time our team assisted the owner in rescheduling and deferring payments per his request. Once reopened, our properties followed all federal and state mandates, protocols, polices, and regulations, and he was able to make reservations for both overnights and his owner week. I cannot speak to any alleged incidents, as I am unaware of his claim, but I can state that we have a security team on site 24/7 for the safety and security of our guests and staff.The consumer signed a contract that remains active and valid, and he remains obligated toward. We cannot cancel his ownership as he is requesting. We have advised this to him in writing. He is responsible for all mortgage and maintenance fees associated with his ownership, all of which are fully disclosed at the time of his purchase and signing of the contract. It should be noted that the BBB is not an exit strategy for any contractual obligation between the consumer and our company.

  Customer Answer

  Date: 05/12/2025

  
  Complaint: 23275707
  
  We are rejecting this response because:
  

  Don't you think there is something wrong? We used the timeshare in the past, and after almost 9 years, we want to end our relationship with Boardwalk.  Health and employment have changed, but so has what we signed up for. All you do is hide behind a contract, so you don't have to address the banking disaster you caused, as well as the criminal act that led to a dead body found at your resort! If it's that great, you shouldn't have a problem finding someone to take over the remainder of the contract.
  
  
  Regards,
  
  Angel & ***** *****

  

  Business Response

  Date: 05/20/2025

  I have read the consumers rejection. I cannot speak on the alleged incident, as I am not aware of his claim. As stated, we do have security on site 24 hours a day, 7 days a week, and they are committed to the safety of our guests. His purchase is a real estate transaction, and he is obligated to the contract terms. The Purchase and Sale Agreement, clearly and conspicuously discloses the right of rescission, and we cannot cancel contracts outside of the requisite time period. The consumer has owned with us since 2011,and has upgraded his ownership three times since then, and had signed the contract with each upgraded purchase, stating all the terms. At this time, he is currently one and a half years past due on his maintenance fees, and has a principal loan balance of $8,606.61. We advise he contact ************* Finance at ************ to discuss payment options. Once these are paid in full, he has the right to sell his ownership. While we cannot be involved in the sale, once he finds a buyer he may contact us to prepare the transfer paperwork. Our ************* Department will also be happy to assist him in using his ownership benefits, once he becomes current in his mortgage and maintenance fees. They can be reached at ************.  I must reiterate that the BBB should not be used as an exit strategy for his contractual obligation.  

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's absolutely infuriating that I can't get through to anyone at ********* to actually help with cancelling our timeshare. I've tried calling, emailing, and even sending letters, but there's been nothing but silence from their end. The mortgage payments are unbearable, and we're already struggling with the maintenance fees. I finally got through to someone named Jeremy, but all he did was tell me they don't take the timeshare back or cancel it. Seriously? The only options I'm given is to sell it or give it away and make someone else take on the burden. When I asked if I could speak to another department, he flat-out told me it wouldn't make a difference. It's beyond frustrating that ********* doesn't bother responding to their owners. Jeremy couldn't even explain why they ignore us. It's like talking to a brick wall! There has to be someone, anyone, who can actually help us out of this financial nightmare. Can I please speak to someone who actually cares and can do something?

  

  Business Response

  Date: 05/09/2025

  I have read the consumer’s complaint. The consumer has been advised
  correctly, we cannot cancel contracts outside of the rescission period, as they
  are a real estate transaction, and we do not have a deedback program. The
  consumer has also received written communication advising him of this as well. We
  do value him as owner with us, but are unable to cancel his contract as he is
  requesting. As he has been advised he does have the right to sell his
  ownership, once his mortgage is paid in full and his maintenance fees are
  current. While we cannot be involved in that sale, we can assist with the
  transfer paperwork and we can waive our internal transfer fees. We do
  sympathize with his current financial constraints and we may be able to offer
  him a payment plan that will better accommodate his financial needs. Please advise
  him to contact our Maintenance Fees department at ###-###-#### for assistance.

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cannot recommend FanataSea Restores / Flagship after my incredibly frustrating experience. What began as an attractive weekend getaway quickly turned into a high-pressure sales nightmare and a costly mistake.Initially lured by a social media advertisement promising a $100 gift card, we were required to sit through a 150-minute presentation. The sales team painted an enticing picture of luxury and travel benefits, showcasing stunning penthouse suites that bore little resemblance to the actual accommodations we later received.The reality was far from their promises. Our subsequent stays revealed rooms with peeling wallpaper, ***** refrigerators, and damaged furniture. When we attempted to use the travel discounts, we discovered we could find better rates through standard search engines.The most egregious part was being pressured into purchasing a timeshare during a "resolution" meeting. We were not fully informed about additional *** membership fees and promised complimentary trips mysteriously vanished when we tried to redeem them.Their representatives were consistently misleading, omitting critical information and using high-pressure tactics. What they sold as a valuable ownership opportunity felt more like an elaborate scam designed to separate us from our money.

  

  Business Response

  Date: 04/29/2025

  I have read the consumers complaint.We do value the consumer as an owner with us. Reviewing their account, I do not see records of her being unsatisfied with the rooms or with her stay.  We do have a Front Desk and Housekeeping staff scheduled 24 hours a day who would have been available to assist them during their stay if needed. During their presentation and during the closing procedure with the ******************** all fees are discussed and disclosed. The *** Membership is documented on the Owners Acknowledgment, which was initialed and signed by both owners at the time of their purchase. The owners contract is reviewed in full with the owner and the Verification Officer at the time of the purchase, and the owner received copies of the contract for their records. Their contract states that all Mortgage and Maintenance Fees must be current in order to book reservations and utilize owner benefits. While our records do show that at the time of their purchase in 2021, they were offered a complimentary stay, they initially did not book. When they did ask about it, in 2022, they had owed fees and we advised them due to the owed fees we would not be able to create the reservation for them at that time, and advised them they would need to arrange a payment of their owed maintenance fees so we could do so, and that once handled to call the office back so we could arrange the complimentary stay. However;the consumer did not do so at that time. At this time, they are currently past due on both maintenance fees and their mortgage. I advise them to contact **************** Financing at ************ to discuss payment. Once they are current, I would be happy to authorize a complimentary stay, per their original offer, which may not include holidays. They can email ******************* once they have made their payments to discuss the complimentary stay. 

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, RCI, and Flagship Resort representatives,I am writing to express my extreme dissatisfaction with the handling of my account cancellation and the subsequent difficulties in reinstating it.On April 1st, 2024, I contacted *** to book a vacation. I was informed that my account had been cancelled due to an overdue club fee payment of $160, allegedly sent on July 15th, 2024. I have no record of receiving this bill. I immediately paid the fee on April 1st, 2025, to a representative in the mortgage department. I was assured that reinstatement would take 1-2 business days.Despite this payment, my account remained cancelled. Subsequent calls to *** (April 7th and 18th), Flagship Resort corporate (speaking with ****), and Boardwalk Resorts customer care yielded conflicting information and no resolution. I was given various timelines for reinstatement: 1-2 days, two weeks, and finally, 30 days.On April 18th, a three-way call with *** and ***** from the Flagship Resort financial department failed to resolve the issue. Ms. ******* suggestion that I should have paid the fee more promptly is unacceptable, particularly given the lack of notification regarding the overdue payment. The absence of any prior notification, coupled with the inconsistent and prolonged timelines for reinstatement, is deeply concerning. Standard business practice dictates multiple notification attempts before account cancellation.I request an immediate investigation into this matter. I require clarification on the billing process and a prompt reinstatement of my *** account. The prolonged delay is causing significant inconvenience, especially considering my children's upcoming school break and my pre-planned vacation. I look forward to a swift and satisfactory resolution.Sincerely,Sevgi Bajram

  

  Business Response

  Date: 04/27/2025

  I have read the consumers complaint. At the time of his purchase, he was made aware that Club Dues are billed annually, and due at the anniversary of the month following the purchase date, approximately 12 months later. This was disclosed, and acknowledged, by the owner on the Club Rules document as part of his contract paperwork. As well as in the Owners Acknowledgment,which additionally discloses the Dues must be paid to utilize ownership, club benefits, and to deposit points. As his purchase was in June of 2023, his Club Dues were due July 2024. We granted a ***** period through March 2025 before having to block his account, due to the non-payment. We did receive his payment in April of 2025 and we have since submitted his account be reinstated with ****Internally, we reinstate and allow access to his Club Boardwalk benefits with two days, and we have already opened his access for internally booking stays at the resort. However, the reinstatement timeline to submit the owners enrollment to *** and their processing timeline is longer, as our team has advised him, as this involves multiple steps, taking as many as ***** days. Our team is monitoring his *** account reinstatement and will promptly advise him when it is available.

  Customer Answer

  Date: 04/28/2025

  
  Complaint: 23221781
  
  I am rejecting this response because:
  
  I am writing to express my significant disappointment and frustration regarding the recent cancellation of my *** membership. As a long-time ********************** member (several years), I am unfamiliar with the *** club fees and the process surrounding their payment. While I understand that these fees may be outlined in the membership agreement, the volume of information presented during the initial signup made it challenging to fully comprehend all aspects of the contract.
  Furthermore, I believe I should have received multiple notificationsvia mail and phoneregarding the overdue payment before my membership was cancelled. The lack of such notifications is deeply concerning. I received no prior warning that my membership was at risk of cancellation due to this previously unencountered fee. Had I received adequate notice, I would have promptly settled the outstanding balance, as evidenced by my immediate payment upon discovering the overdue amount.
  The cancellation of my membership has resulted in the disruption of my travel plans, causing considerable inconvenience and distress. I am extremely upset by this situation and feel misled. My conversation with a representative from Boardwalk Resorts further exacerbated my concerns, as they indicated this situation was unprecedented and they lacked the resources to resolve the issue. This leads me to question whether my situation is an isolated incident or indicative of a larger problem.
  It has now been 28 days since I made the payment, and my *** membership remains inactive. This contradicts the ***** day timeframe indicated in your response to the Better Business Bureau. This discrepancy only intensifies my feelings of being unfairly treated and deliberately misled.
  I respectfully request the immediate reinstatement of my *** membership and access to my points. I expect a prompt and satisfactory resolution to this matter, which has caused significant disruption and distress. I look forward to your immediate response and a concrete plan to rectify this situation.
  
  Regards,
  
  Sevgi Bajram

  

  Business Response

  Date: 05/05/2025

  I have read the consumers response. The reinstatement timeframe is approximate. As stated this is a multistep process, and it also includes different companies. As mentioned,we have already submitted the reinstatement request to ***. At this point, we cannot control the timeframe, and must adhere to their processing policies. We have disclosed all fees and policies to the owner at the time of his purchase and in signing his contract, which also serves as notification of suspension or freezing of owner benefits and memberships. He received all copies of his contract to retain for his personal records. Our **************** Finance team would have attempted to contact him upon not receiving the appropriate payments.  As mentioned, we also granted a ***** period of many months before the cancellation, after he was sent his billing.  He may create any reservation internally at any of our resorts as we have already re-opened his access.  His *** account will be reinstated and he may contact *** to confirm.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau,I am filing this formal complaint against Boardwalk Resorts due to their unacceptable conduct and ongoing lack of customer service regarding my situation. Over a month ago, I reached out to the company in writing to address my concerns and outline my request for assistance. However, my correspondence has gone entirely unanswered. This complete disregard for communication has left me feeling dismissed and undervalued as a customer. I am now contacting you out of necessity, as my circumstances have become increasingly dire, and Boardwalk Resorts continues to ignore the matter. When entering this agreement, their salesperson assured me that it could be utilized in the ***********. Unfortunately, that claim has turned out to be false. Furthermore, I have not made a payment on the agreement in two yearsnot because I am unwilling, but because my financial situation prevents me from doing so. My current circumstances leave no room to consider any payment plan or arrangement. It has become evident that I cannot sustain this agreement, nor does it serve any benefit to me at this point. I feel trapped in a commitment that has become nothing but a source of financial and emotional stress. Given the situation, I am asking to be released from this agreement. I believe this request is fair under the circumstances, and I see no productive outcome in holding me to this arrangement any longer. I have shown loyalty to Boardwalk Resorts in the past, but it appears loyalty has not been reciprocated. The company's ongoing silence and lack of action are unacceptable. I am asking Boardwalk Resorts to take immediate and serious steps to resolve this matter. Ignoring my concerns is neither ethical nor reasonable, and it reflects poorly on their organization. I expect prompt action and a resolution that reflects understanding and fairness. I hope that by filing this complaint, the Better Business Bureau can help mediate a resolution.

  

  Business Response

  Date: 04/22/2025

  I have read the consumers complaint.We have previously replied by letter to the owners correspondence. We have advised we are unable to cancel contracts outside of the rescission period, as well as advised on her contractual obligation to the fees. In addition, the Director of **************** Finance reached out to her directly to assist. We value the consumer being an owner with us since 1994, and having upgraded her ownership over the years. Through her ownership, she has an *** membership that includes travel and exchange opportunities.  *** has many locations listed in the ***********.  However; her decision to not pay toward her mortgage or maintenance fees will prevent her ability to utilize her ownership benefits, as disclosed in the Owners Acknowledgment of her contract. While we sympathize with her current financial constraints, we are unable to relieve her of the contractual and financial obligations. We can offer her payment arrangements that will better accommodate her financial needs. We advise her to contact our team at ************ so that we may be able to assist her directly. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the debt related to the ********* agreement with your company and request the immediate removal of this debt from my records. Below are the reasons I believe I should not be held liable:Failure to ************* I did not use the timeshare services or derive any benefit from the agreement. I did not engage in any activities or utilize the timeshare. Therefore, any debt incurred is unjustified.Proper Notification of Job Loss: I notified you of my job loss within the required 7-day period. Despite providing this notice, the debt was not addressed, and no accommodations were offered.Correspondence and Confirmation of Receipt: I sent three separate correspondences, all of which were confirmed as received by ******. However, no action was taken to resolve the matter, and no relief was offered.Violation of New Jersey Consumer Protection Law: Under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.), businesses cannot continue to pursue a debt when proper notice of financial hardship has been provided. It is unreasonable for the debt to remain active after timely notification.Failure to Modify Terms or Offer Relief: Despite notifying you of my financial hardship, no terms were modified, nor relief offered. This may violate the Fair Debt Collection Practices Act (N.J.S.A. 45:18-1).Failure to Honor Legal and Contractual Obligations: By disregarding your policy and failing to offer relief, the company did not honor its legal obligations, raising questions about the legitimacy of this ******* light of these issues, I respectfully request the removal of this debt from my records. Please confirm in writing that it has been removed from all credit reporting agencies. If I do not receive confirmation within 15 business days, I will pursue legal action under New Jersey's consumer protection laws.Thank you for your prompt attention.

  

  Business Response

  Date: 04/05/2025

  I have read the consumers complaint.She purchased with us on July 14, 2023. Her right of rescission began on the day of her purchase, as disclosed in the Purchase and Sale Agreement. Over the next week, she was in contact with our ******************* assuring that she was good. Our team was notified of her employment status in September but she did not ask for us to cancel her ownership. At that point the requisite timeframe for rescission had expired. Through follow up phone calls, our **************** Finance team attempted to offer to work with her and offer their assistance, but she would disconnect the calls, not allowing us to provide any accommodations or assistance. There are no records of any other communication, and no records of requests to cancel her ownership at any time, and not during the rescission period. We sympathize with her current financial situation, however; she remains contractually and financially obligated to her ownership. She has not been able to use the services, as per the terms of her contract, all fees must be current to utilize ownership benefits. At this time, she has not paid toward her mortgage since September 2023 and has not paid toward her maintenance fees. Her account has been assigned to ***************************. We encourage her to contact them at ************ to discuss a possible payment plan that will better accommodate her current financial situation. 

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint about my ongoing issues with Boardwalk/Flagship. Ive asked them multiple times to cancel my contract, but they flat-out refuse, saying theyre not legally obligated to do so. The thing is, I never argued about what they were obligated to do - Im just asking them to work with me because this agreement has become a huge financial strain, even though Ive always made my payments on time.When I signed up, they told me a few things that didnt turn out to be true. For example, I was promised that the first years maintenance fees would be waived and that billing wouldnt even start until October 2023. They also claimed fee increases over the first ten years would be small. But two months after signing, I received a $719.34 maintenance bill. This was a surprise and put a massive strain on my finances.I feel like I was misled, and this whole situation is just not sustainable for me anymore. All Im asking is to end this contract and get refunded for what *** already paid.

  

  Business Response

  Date: 04/03/2025

  I have read the consumers complaint.The consumer first purchased with us in 2022. At the time of her purchase, she signed the Owners Acknowledgment which details the current maintenance fee at the time of purchase, use year, and when the first maintenance fee bill would arrive, and discloses the maintenance fees are subject to change. We do not waive maintenance fees, as maintenance fees are due to the association.  At the time of her initial purchase, in November 2022, she received, initialed, and signed the Owners Acknowledgment that detailed her use year was 2023, the current 2023 maintenance fee at that time was $719.34, and the billing would be sent in 60 days, or early November,based on her use year. As her use year was 2023, the billing was sent 60 days following her purchase, allowing her to pay the maintenance fee and continue having full access to her owner benefits. This was also discussed and disclosed during the sales presentation and on the sales worksheet.  The consumer did upgrade her ownership in April 2023. Her initial request to cancel was in September 2024. And during that time, she deposited and banked her points. As our team has advised the consumer, we cannot cancel the contract, and we do not have a deed back program. In addition to the Owners acknowledgment, she signed other contract documents including the ****, Mortgage, and Purchase and Sale Agreement. The Purchase and Sale Agreement clearly and conspicuously discloses the right of rescission, which she did not take advantage of.  Our VP of ************** attempted to contact her and she responded she was unable to speak to him. He did continue to attempt to contact her, and he advised her of her contractual responsibilities,advising her we cannot cancel her contract, and offering his guidance and assistance in utilizing her ownership. He remains available to her. We also have a **************** team available and eager to assist owners with any questions and needs, as we prefer our owners enjoy their ownership. They can be reached at ************. While we cannot cancel her contract, we do sympathize with her current financial constraints, and may be able to offer her a payment plan to better accommodate her financial needs, and we do advise her to call us so that we can discuss with her directly. Our Director of **************** Finance is aware and available. He can be reached at ************ or **********************.