Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket number 38***** I signed up for this service as a free trial offered by my cell phone company as a promotion. First of all, there is no working phone number for this company that I can find. They only want to communicate via email or chat.... unacceptable. I used the free trial for a bit. It wasn't for me. Reached out to ensure the cancelation went through and I would not be charged. I was assured that I didn't have a subscription so I wouldn't be charged. That the banking info I put in was just there and ready if I wanted to purchase the course materials or start the real membership. This was Sept 28th/29th of 2023.Low and behold I was charged a few days later for 69.99. I replied to the last person that emailed and provided proof it was withdrawn and asked to speak to a supervisor.
  Eventually someone else reached out (not sure it was a supervisor, but it was someone different than I had been speaking to) Via email. I specified a time I wanted to speak with them over the phone. They did call relatively around the time I gave them so I will give them that. That person said they weren't able to give me a refund and that they could only offer me 6 months free classes. I didn't push it, I said fine whatever. Mind you I have not touched any of the courses since shortly before September and not since then. He apologized assured no other charges during that 6 months and when it ended. Today, Oct 17th 2023 I just got ANOTHER charge for 69.99! It over drafted my acct as it was not a planned expense. Again, I just replied to that same email thread and am awaiting a response. When I again could not find a working number, I came to BBB. It looks like a lot of people have had the same issues. I am furious. People are trying to sincerely better themselves using these courses, and are taken advantage of. This time I WILL be demanding a refund of all my money and my next step tomorrow is notifying my cell phone carrier.

  Business Response

  Date: 10/26/2023

  Hello, 

  The customer was charged for subscription renewal as she failed to cancel the subscription before the renewal due date.

  However, we have already processed the full refund on 20th october 2023. The amount must have been already credited to the customer bank account by now. Attached the refund invoice.
  
  Thank you,

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for a trial with this company following a free trial that ******** was offering at the time. I signed up for the subscription and quickly noticed that it would not be useful for me. At that time, I canceled my subscription, or at least I thought I did. A month or so later, I received an email advising me that the ******** subscription was about to end, however, it stated: "Please ignore this email if you have already canceled your subscription as you will not be charged." As I thought I had already canceled it, I disregarded the email. It wasn't until a few months later whenever I was going through my checkbook because things weren't adding up that I had been charged three different times for 69.99. I immediately contacted them to see why the subscription hadn't been cancelled and officially canceled it right then. I then requested a refund for the payments as I hadn't used the service at all during that period. Now, I completely understand that a request is not a guarantee, but the situation escalated. I received two separate calls on two days from an unknown number, which I do not typically answer that didn't leave a voicemail. They emailed claiming to have reached out to me, but I wasn't available. I put two and two together and realized that was the company, even though they didn't leave a voicemail. I emailed them back and requested that they call me the next day at a particular time. Two days passed, and they did not reach out to me. The next time the unknown number called, I answered and it was a manager at Upskillist stating that they had reached out to me numerous times. This is interesting because they didn't reach out at the time I requested or left a voicemail, almost as if they hope you don't pursue this further. I spoke with the guy and he assured me he would look into getting a partial refund and call me back at the end of the day. I received no call and when I called him back, the number had been disconnected. Shady company!

  Business Response

  Date: 09/18/2023

  Hello *****, 

  As per your conversation via call with our Retention team on Sept 11 and 14, we have already processed the refund on 17th September 2023 and communicated the same via email in ticket # *******. Please wait for 3-5 business days for the same to reflect on your account.

  We have attached the refund receipt along with this response.

  If you have any further concern, please email us at "[email protected]".

  Thank you,
  

  
  

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd, 2023, I was charged $69.99 for a subscription I had no knowledge was still active. I had signed up for Upskillist through the T-Mobile Tuesdays app where I got 3 months free. I noticed I had a charge to my account for the $69.99 and immediately went over into the site and canceled whatever subscription I had. I submitted a refund request the same day July 23rd, as I did not use the service and was called by one of the manager’s of Upskillist on on July 26th, 2023 and was told there was nothing he can do.
  I signed up for the service for free through T-Mobile and have no clue how they got my PayPal information.
  I was not satisfied with the service as I did not return back to the site. I was offered 6 months free but declined as I have no intention on using the service.
  Upon trying to submit for a refund request, I was attempting to log in to submit that request but was denied as there was no valid email? I had to create an account with my Facebook page just to submit a request.
  I was told I was sent an email, but I had not received that email. Upon checking my email, after the manager told me he sent an email, Upskillist was in my junk folder. I thought I just hadn’t seen the email.
  As I didn’t use the service and had no intention on renewing, a refund would be appreciated.

  Business Response

  Date: 08/08/2023

  Hello ****, 

  We have already processed the refund on 28th JUly 2023. It must have been already credited to your bank account. If not, please wait for another 3-5 business days. 

  We have attached the refund receipt along with this response. Please check.

  If you have any further concern, please email us at "*******@upskillist.com".

  Thank you,

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I am on ********** and receive *** monthly. I have ***** ******* and so I rely on my card app to manage my finances. Last month when I reviewed my transactions there was a 69.00 payment from my debit card to , Upskillist. Until seeing this I had never even heard of Upskillist. So when I notified the customer service of Upskillist I was assured that the payment would be cancelled and then refunded back to my account. I waited until almost a week later then contacted Upskillist again. And again after an apology was told that the refund would be on my account within 2 to 5 business days. So now, a month later, still no refund and I have no clue as to what to do. I have since cancelled that card and anything accredited would be deposited to my account only on my new card. I have never heard of this website before this so I don't know what to do. Please help me to get this resolved. And thank you so much.

  Business Response

  Date: 08/21/2023

  Hello,

   

  We have already processed the refund for the user on 19 Aug and emailed the customer informing about the same. I have attached the refund invoice for reference.

  Business Response

  Date: 08/21/2023

  Date Sent: 8/21/2023 9:27:11 AM
  

  Hello,

   

  We have already processed the refund for the user on 19 Aug and emailed the customer informing about the same. I have attached the refund invoice for reference.

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a lifetime membership and as the picture that I attached shows it’s says lifetime unlimited. It’s supposed to include every course, every toolkit, every diploma!!! I signed up for it and it lets me do the courses but nothing else is open, not the toolkits or diplomas or anything else. So I contacted them to have them fix it and they said that’s not included. So I sent them another message saying that’s what it said and they need to fix it and that they need to live up to the offer they send me. They sent me a return message again and said they would open those things for one single course instead of all of them, acting like they were doing me a favor. I send they a message back saying that’s unacceptable and they need to open all of them like the advertisement says. Now they won’t respond back. This is clear case of bait and switch. It’s bad enough that their courses are all messed up but now this! I don’t want my money back! I want them to fix this and open up everything that’s locked just like they advertised and essentially promised!!!

  Business Response

  Date: 07/14/2023

  Dear *******,
  
  We have received your complaint filed with the Better Business Bureau regarding the access to toolkits and certificates with your lifetime unlimited membership. We appreciate you bringing this matter to our attention.
  
  Upon reviewing your account and the attached screenshot of the offer, we can confirm that you have indeed purchased the unlimited lifetime membership, which includes access to all course toolkits and certificates. We understand that you are currently unable to access these resources, and we are committed to resolving this issue for you.
  
  I would like to clarify that the toolkits and certificates are already enabled within your profile, and there should be no restrictions in accessing them. We understand the importance of receiving the full benefits and access promised with your lifetime membership, and we are here to provide you with the necessary assistance and support.

  
  If you're having trouble accessing the resources, we kindly request that you reach out to us at ******@upskillist.com with relevant details about the specific toolkits or certificates you are unable to access. Our support team will investigate the issue thoroughly and provide you with the necessary support and resolution.
  
  We appreciate your patience as we work towards resolving this matter, and we assure you that we are dedicated to ensuring that you receive the full benefits and access promised with your lifetime membership.
  
  Regards,

  Praveen K****
  Upskillist Team

  
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel via their website after signing up for a free offer through T-Mobile. I thought I had.
  
  I then received a charge at the end of June. I reached out immediately, and they told me I didn't cancel.
  
  Odd, but I explained the issue of having tried to cancel via their website as I didn't use the free trial.
  
  They replied with an e-mail, content only, that alleged they sent a reminder that I needed to cancel before the charge. I have requested the full email be sent, including date and time, as well as the email it was sent from as the support is coming from a now defunct website I have never used.
  
  They have not and said that "I must have received it" so instead have some more free months. I declined, they refused a refund. I'm still not sure if it's fully canceled as I don't trust their site. This is not dissimilar to why their predecessor went out of business, it's a scam.
  
  I would just like my $70 charge refunded, and confirmation that I will not be charged again.

  Business Response

  Date: 07/10/2023

  Hi BBB,
  
  Thank you for bringing this matter to our
  attention. While our system is not intended to charge after cancellation, but we
  desire to do everything we can to resolve the issue as quickly as possible.
  
  We provide a subscription membership that gets
  charged after the end of the free trial period and gets renewed every 4-week
  thereafter unless canceled. During the registration, we ensure this information
  is presented along with the renewal date and amount before the payment details
  are submitted.
  
  After looking through your account, I find that
  you joined up for our "T-Mobile 03-month free trial" on 21 Mar 2023,
  with a subsequent renewal every 28 days after the trial. Since the
  cancellation process was not completed on the account before the end of your
  free trial, the subscription was renewed on 2023-06-21 as per our terms and conditions. (Refer to 6.6:
  ****************).

  Additionally, we had sent an email reminder for
  the subscription renewal on 14 Jun 2023 notifying the date of renewal along with the amount to be charged. s I've now attached the refund receipt, cancellation activity record, trial end delivery status and trial end reminder email copy along. 

  We can confirm the membership is now canceled
  ensuring no further payments will be processed. We request the user to not
  reactivate the subscription from your end.
  
  As a goodwill gesture, we have now processed the
  refund. It will be with users in max 7 days and most likely sooner. The refund
  receipt is also attached herewith.
  
  Good luck! 
  

  
  

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $69.99 on June 21, 2023 once my trail was over. When I go to Subscription and Purchases under my Account, I was not given the option to cancel nor was there a card on file, so I am unsure as to how this payment went through. After submitting a request for a refund, I was advised that there was a separate account with my information and card number under a similar email address, "************************". I am not sure how this separate account got created, as T-Mobile only issues one trail period per user, which I redeemed using my correct email address, "**************************". I had someone reach out to me over the phone and offered to extend my use for 6 months, I did not confirm this offer and instead requested a refund, at that time they advised there was nothing they could do. I am not satisfied at all with the outcome of this situation at these charges occurred on a second account that existed without my knowledge, an account that I am not able to access since the login email address is incorrected. Given that I have not been able to look at any of the course material this far and do not see myself using it in the future, I am requesting a refund for the $69.99, charged on 6/21/23 to my card ending in ****. Thank you.

  Business Response

  Date: 06/29/2023

  Hi BBB,
  
  Thank you for bringing this matter to our
  attention. We
  desire to do everything we can to resolve the issue as quickly as possible.
  

  As per our records, the student has two accounts associated with their phone number. 

  Email Address: ************************** - No subscription, No cancel option,  signed up through T-Mobile offer.

  Email Address: ************************ - Subscription, Cancel option available, signed up through T-Mobile offer.
  
  To begin with, the student was unaware about the second account, based on the charges provided we found the correct account. Since there is no subscription associated with :**************************, there was no cancel option. The cancel option is available only subscription account. 

  We provide a subscription
  membership that gets charged after the end of the free trial period and gets
  renewed every 4-week thereafter unless canceled. During the registration, we
  ensure this information is presented along with the renewal date and amount
  before the payment details are submitted.
  
  After looking through
  your account "************************", I find that you joined up for our "T-Mobile 03-month free
  trial" on 21 Mar 2023, with a subsequent renewal every 28 days after the
  trial. Since the cancellation process was not completed on the account
  before the end of your free trial, the subscription was renewed
  on 2023-06-21 as per our terms and
  conditions. (Refer to 6.6: ****************). 
  
   Additionally, we had
  sent an email reminder for the subscription renewal on 14 Jun 2023 (Screenshot of the email attached below) notifying the date of
  renewal along with the amount to be charged. 
  
  We can confirm the membership is now canceled
  ensuring no further payments will be processed. We request the user to not
  reactivate the subscription from your end.
  
  As a goodwill gesture, we have now processed the
  refund. It will be with users in max 7 days and most likely sooner. The refund
  receipt is also attached herewith.
  
  Good luck! 
  

   

  Customer Answer

  Date: 06/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a trial via T-Mobile Tuesdays. Never used the services. Tried to cancel before the trial ended and was unable to on the website. Luckily, I was finally able to cancel later on in the evening but my bank account was charged 69.99 on June 23rd. I have sent numerous emails and all their customer service numbers are disconnected. I want my money back. My bank has been alerted and they are ready to dispute. This is clearly a scam company.

  Business Response

  Date: 06/29/2023

  Hi BBB,
  
  Thank you for bringing
  this matter to our attention. While our system is not intended to charge after cancellation, we desire to do everything we can to resolve the
  issue as quickly as possible.
  
  We provide a subscription
  membership that gets charged after the end of the free trial period and gets
  renewed every 4-week thereafter unless canceled. During the registration, we
  ensure this information is presented along with the renewal date and amount
  before the payment details are submitted.
  
  After looking through your account, I find that you joined up for our "T-Mobile 03-month free trial" on 22 Mar 2023, with a subsequent renewal every 28 days after the trial. Since the cancellation process was
  not completed on the account before the end of your free trial, the subscription was renewed on 2023-06-22 however the payment was unsuccessful. Since there was an outstanding payment, the cancellation action cannot be performed. The user was then charged on 23 Jun 2023 6for the subscription renewal as per our terms and conditions. (Refer to
  6.6: ****************). 
  
  Additionally, we had sent an email reminder for the subscription renewal on 15 Jun 2023 (Screenshot of the email attached below) notifying the date of renewal along with the amount to be charged. 
  
  We can confirm the
  membership is now canceled ensuring no further payments will be processed. We
  request the user to not reactivate the subscription from your end.
  
  As a goodwill gesture, we
  have now processed the refund. It will be with users in max 7 days and most
  likely sooner. The refund receipt is also attached herewith.
  
  Good luck! 
  
  Thanks & Regards,
  Praveen K****
  Team Leader- Upskillist

  Customer Answer

  Date: 06/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31st - $34.99 & April 25th - $69.99. . I had signed up with Upskillist through a promotion from my phone carrier T-Mobile. It was supposed to be for 3 months . I had bought a course kit for the 1 st amount shown. I then decided not to pursue that course and emailed as per the website . I kept getting email responses then a phone call (2) on the same day. I’ve tried to call the number it goes to voicemails.

  Business Response

  Date: 05/17/2023

  Hi BBB Team,

  Thank you for reaching out to us regarding the complaint filed with the BBB. We desire to do everything
  we can to resolve the issue as quickly as possible.
  

  Registered Account: ***********@upskillist.com

  Upon reviewing the case, we have found that user signed up with Upskillist through a promotion offered by your phone carrier, T-Mobile. This promotion was intended to provide a three-month subscription to our services. However, our records indicate that the T-Mobile offer was not successfully redeemed, resulting in the student joining with a four-week free trial instead. As a result, the subscription charges were applied.

  We provide a subscription
  membership that gets charged after the end of the free trial period and gets
  renewed every 4-week thereafter unless canceled. During the registration, we
  ensure this information is presented along with the renewal date and amount
  before the payment details are submitted. Since the cancellation process was
  not completed on the account before the end of your free trial, the user was
  charged for the subscription renewal as per our terms and conditions. (Refer to
  6.6: ****************). 

  We understand that you decided not to pursue the course and contacted us via email to cancel. We apologize if you experienced any difficulties in reaching us by phone, as our team attempted to contact you multiple times on May 2nd. However, we were unable to reach you, and as a gesture of goodwill, we processed a refund for both transactions on May 2nd. The refund receipt is also
  attached herewith.

  We can confirm the
  membership is now canceled ensuring no further payments will be processed. We
  request the user to not reactivate the subscription from your end.

  We are committed to ensuring your satisfaction and providing you with the best possible learning experience.

  Thank you for your understanding.

  Thanks & Regards,
  Praveen K****
  Team Leader- Upskillist

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A payment of £49.99 has been taken for some courses that I have not used. I cancelled my subscription and then was charged the next day. I asked for this to be refunded as you can clearly see I have not used any of the courses and I have various emails stating I have not attended classes. I am under financial worry and have now been left with no money and the best they can do is offer me classes going forward for free. If you can offer me free classes you can definitely provide me with a refund. We are in a cost of living crisis and I now can't afford some bills which I explained to the guy on the phone - he said that he has no facility to refund me and is the highest person in the company that I can speak to. I asked who governs the company as I would like to speak to them about this however he stated his department was the only one I could speak to regarding this issue. That sounds very scammy and unprofessional. I appreciate that companies need to make money but given the circumstances I think they could have done this kindness. I most certainly will never recommend or use this company in future. I can't find any confirmation email for starting this "subscription" and think it's a joke. I would like my £49.99 refunded immediately please.

  Business Response

  Date: 04/12/2023

  Hi BBB,
  
  Thank you for bringing
  this matter to our attention. We desire to do everything we can to resolve the
  issue as quickly as possible.

  As per our records, I find
  that the user joined up through O2 Priority 60-day free trial on 16 Jan 2023. We provide a subscription
  membership that gets charged after the end of the free trial period and gets
  renewed every 4-week thereafter unless canceled. During the registration, we
  ensure this information is presented along with the renewal date and amount
  before the payment details are submitted.

  Additionally, we sent an email reminder for the subscription renewal on 9 Mar 2023 (Screenshot of the email attached below) notifying the date of renewal along with the amount to be charged. Since the cancellation process was
  not completed on the account before the end of your free trial, the user was
  charged for the subscription renewal as per our terms and conditions. (Refer to
  6.6: ****************). 

  The user raised a refund request on Apr 02, 2023, where our concerned team contacted the user regarding their refund request. After the phone conversation, our associate agreed to process the refund on April 10th, 2023. 

  As a goodwill gesture, the refund is also processed from our end. It will be with users in max 7 days and most likely sooner. The refund receipt is also attached herewith.

  We can confirm the
  membership is now canceled ensuring no further payments will be processed. We
  request the user to not reactivate the subscription from your end.

  Good luck! 

  Customer Answer

  Date: 04/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******