Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled on July 29, 2025 via the website and then was sent a renewal reminder on August 6, 2025. So I went to cancel yet again. Then got charged a fee on renewal date.Contacted supper the same day as the charge and I got this this email.I see that you did attempt to cancel the free trial on 6 Aug and 29 Jul, but never completed the process. Therefore, you didn't receive the cancellation confirmation email as it was never completed.However support claims I did not complete the process (this is false).They go on to say its now cancelled and do not reactivate.Since the cancellation process was not completed in your account before the end of your free trial, you were charged for the subscription renewal. Even if you cancel the subscription after the billing date, you can still continue to access all our courses until the end of the billing period. Hence, we will not be able to refund as per our terms and conditions. (Refer to 6.6: *****************************************).We can confirm your membership is now scheduled to cancel ensuring no further payments will be processed.The next day I login and it still IS NOT cancelled and says Ill be charged Sept *******. After reaching support I get this email:Your membership is scheduled to be cancelled. It may be due to some technical glitch that it is not showing. Please log in after some time and re-verify, and it should show as "Non-renewing". Your membership will be completely cancelled at the end of the current billing cycle (10 Sep 2025). Please let us know if you would like further assistance. Support Team.Whats interesting is after the last email basically 4th attempt to cancel I get a cancellation email finally.Took multiple attempts to cancel, they will not accept responsibility, even tho the proof shows my cancelled attempts and they do not issue refunds for there error.

  Business Response

  Date: 08/16/2025

  Dear ****,
  
  Thank you for reaching out and providing a detailed account of your experience. We sincerely apologize for the series of issues you encountered with your account and our support communication. The frustration and confusion you've experienced are completely understandable, and we are very sorry for the inconvenience this has caused.
  
  We have reviewed your account history and can confirm the multiple cancellation attempts on July 29. We acknowledge that these cancellation attempts were not processed successfully to end the cancellation journey and for your account status to be updated correctly. We deeply regret that this forced you to go through a complicated and frustrating process.
  
  We can now confirm that your membership has been successfully canceled, and no further charges will be processed. Your access to the platform will continue until the end of your current billing cycle on September 10, 2025.
  
  Regarding your request for a refund, we must reiterate our position. As stated in our previous communication, our terms and conditions (Section 6.6) specify that a subscription is charged if the cancellation process is not fully completed before the renewal due date. As there was no completed cancellation on our system before the renewal, we are unable to process a refund at this time.
  
  Sincerely,

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23750650
  
  I do not accept the business's response as a resolution to my complaint because: 

  As stated by the business I did multiple times to attempt to cancel. For whatever reason it never showed on there end.

  After sharing these emails with my bank showing the business actively admitted to my multiple cancellation attempts, a reversal shouldnt be too difficult.

  Therefore if they are unwilling to refund this based on the conversation we had, thatll be my next course of action.

  Sincerely,
  
  **** *****

  Business Response

  Date: 08/20/2025

  Dear ****,
  
  Thank you for your latest email. We understand your frustration and your request for a refund.
  
  As we previously stated, our records indicate that while you attempted to cancel your subscription, the process was not fully completed on our system before the renewal date. As per our terms and conditions, a refund is not possible in this scenario. We have already confirmed that your membership is now successfully canceled and no further charges will be processed.
  
  We understand that you are considering disputing the charge with your bank. We will respond to any chargeback with the appropriate documentation, including the information that the cancellation was not completed on our system before the renewal.
  
  We appreciate your understanding.
  
  Sincerely,
  Upskillist Support

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never wanted upskillst I notified the billing after a couple $69.99 charges They told me this service was through t-mobile. I told the business I NEVER wanted the service and please cancel and refund my payments. I had never used the service at all!They gave me the run around about trying to cancel, said there was no phone staff or ability to speak to manager by phone. They refused to refund and offered a 6 months extension of a service I did not want or sign up for. I explained this would not suffice, and I needed full refund as I do not use abs never have used the service.They told me my subscription would be extended 6 months st no charge and offered one payment back. I still hoped for all refund. They gave no manager or upper staff to assist. I now have been bill FOUR times. They never refunded even one oaymebt and never extended a free service. Instead keep charging my card which they still hold on my account like they own it! I now have paid four payments of $69.99 . This is a lot of money for a company to STEAL. It is $279.96. I really must demand it all back lawfully. This is fraud and theft. Using another persons credit card after they have expressed they do not want a service is very bad business practice, especially when the business promises not too. I am horrified and left feeling helpless by the lack of work hics if this company. I will need to cancel my card. Close my back account. And take all the time to hide my life from vultures like them. It us unfortunate and scary.

  Business Response

  Date: 08/06/2025

  Hello *********, 
  
  Please share a screenshot of the cancellation request sent over email with the "To' address visible along with the date of request so that we can happily process the refund of all 4 payments.
  
  Waiting for your response.

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against Upskillist regarding unauthorized and duplicate charges to my account and the lack of clear and ethical billing practices.On May 11, 2025, and again on May 27, 2025, I was charged $69.99 by Upskillist. These charges were not clearly communicated in advance, and I believe being billed twice in the same month constitutes deceptive and unsafe business practices, especially for what is marketed as a monthly subscription service.I am requesting the following: A full refund for the most recent charge of $69.99 on May 27, 2025 Immediate cancellation of my Upskillist account and any recurring charges If my request is not resolved promptly and fairly, I will be forced to take further action, including: Filing a chargeback with my bank to reverse the charge Contacting the ************************************************************ (****) to report the double billing and potential consumer protection violations I hope this matter can be resolved swiftly and professionally. Please confirm that my account has been canceled and that the refund has been issued. I have attached screenshots to verify the charges and my account information. **** *********

  Business Response

  Date: 06/04/2025

  Hi ****,
  
  Let me clarify the charges:
  
  3-month Free Trial Registration Date: Jan 28 2025
  First Renewal Due date(Charged 4-weekly): Apr 28 2025 (Payment Received on 10th May)
  Second Renewal Due Date(Charged 4-weekly): May 26 2025 (Payment received on 26th May)
  
  We also confirm that the trial end reminder was sent to your email address on 21 Apr 2025 (Subject Line: Trial Ending: Your trial period on Premium Membership(Monthly) will end soon) from the email ************************************* If you have not checked the email, then, I would suggest that you check in your Junk/Spam folders to find the same.
  
  We can confirm your membership is now scheduled to cancel ensuring no further payments will be processed. Please do not reactivate the subscription from your end.
  
  To help you with completing your course without any further subscription charges, we are gifting you with 6-month subscription for free.
  
  If you do not wish to avail this 6-month free subscription, please confirm so that we can process the refund for you.
  
  Awaiting your confirmation!
   
  Support Team!
  

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23408879
  
  I do not accept the business's response as a resolution to my complaint because: Please process the refund. I do not wish to accept the other option. [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 06/20/2025

  Hello ****, 
  
  This is to inform you that we have already processed the refund of the amount you were charged. 
  
  The amount should be creduted back to your account within 5-7 business days. 
  
  You can still continue to access your courses by logging into your account.
  
  If you face any issues, please email us at "************************************************************".
  
  Thank you,

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "attempted" to sign up for this Upskillist through a ******* Tuesday offer on Feb 9th. Well in the midst I received an error message and I couldn't move forward. So I never completed the sign-up process. I got a text message the next day on Feb 10th, saying that they realized it was some issues due to the volume of ******* customers and the issue has been fix and to visit the site to complete. Well I never went back to the site to sign-up but obviously they somehow captured my cc info even though the system errored out. Now I'm being charged $69.99. I have attached the message received acknowledging the error. I would like a full refund as I never was able to complete the sign-up process to select any courses. I have not recieved NO email confirmation that I actually signed up. I tried to reach out to the company and they denied the refund request and offered free 56 days of access and that I won't receive future charges. I am requesting a full refund.

  Business Response

  Date: 05/20/2025

  Dear ***** *******,
  
  Please accept our sincerest apologies for the frustration and inconvenience you have experienced with your Upskillist sign-up and subsequent charge. We understand that encountering an error during the sign-up process and then being charged unexpectedly is a very disheartening situation, and we deeply regret that this occurred.
  
  We are truly sorry that our initial response did not fully address your request for a full refund and instead offered an extended membership. We recognize that this was not a satisfactory resolution given the circumstances.
  
  To fully rectify this, we have already processed a full refund of $69.99 for the charge you incurred. This amount should be credited back to your bank account within 7-10 business days. We have shared the invoice details with our finance team for immediate processing.
  
  We are actively investigating how your credit card information was captured despite the sign-up error and are committed to improving our system's robustness to prevent such incidents in the future. Your experience highlights an area where we must do better, and we appreciate you bringing it to our attention.
  
  We hope that processing this full refund will resolve your concerns.
  
  Sincerely,
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for helping me reach resolution.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried upskillist a couple years ago and I stopped because there was so many paywalls that I didnt like their business model. Fast forward April 19th I receive an email telling me I can have 90% off lifetime access to their catalog of courses. So I purchase the lifetime access they offered me for $129 and so the next day I receive a promotional email after I purchased the lifetime access that I can upgrade to the lifetime premium plan. Why would I want to pay to just read all their course material and it not be accompanied with the required elements to make this a class such as assignments, toolkits, and a certificate for learning the subject matter? They lured me into purchasing their product using verbiage that would make it seem like I have full access to their product just for there to be another paywall. I emailed them to get a refund and cancel my membership since I havent even used their product and I even stated I felt scammed by their verbiage but they refused and dont want to work with me. Upon reading their reviews many people are unhappy with this service claiming its poorly designed, the instructors arent useful, and they feel cheated. And the only positive reviews are obviously fake bot like reviews that dont even have proper grammar. Please stop this company from scamming people and shut them down. No one benefits from this company.

  Business Response

  Date: 04/30/2025

  Dear *****, 
  
  We understand and regret that you feel misled regarding your purchase, *****. We strive to be transparent in our offerings, and we want to address your concerns.
  According to our records, you purchased the lifetime membership on April 20, 2025. While it grants lifetime access to our courses, it may not include all features of higher-tier plans  
  
  We acknowledge your frustration with the different tiers of access. Our support team offered you a complimentary upgrade to the Lifetime-Unlimited plan, which includes course materials and digital certificates, to resolve this.
  
  We are sorry to hear you feel our customer service was unhelpful. We have made multiple attempts to provide a solution  
  
  We encourage any customer with concerns to contact our support team directly so we can address them individually. We are committed to clarifying any confusion and ensuring customer satisfaction.
  
  Regards, 
  Upskillist Support
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23257853
  
  I do not accept the business's response as a resolution to my complaint because: on the basis that you offer 0 refund policy. I understand no refund if I purchased and used your service but I did nothing more than go to my account settings immediately to cancel and get a refund. I had to go to my bank and get a chargeback. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/02/2025

  Dear *****, 
  
  Our records indicate that you purchased the lifetime membership on April 20, 2025, and contacted us on April 21, 2025, to request a refund. While we understand your immediate request for cancellation, our terms and conditions, agreed to upon purchase, outline our policy regarding refunds once access to the service has been granted.
  
  As a gesture of goodwill and to address your dissatisfaction, we offered a complimentary upgrade to the Lifetime-Unlimited plan, which includes downloadable course materials and digital certificates for all courses. We regret that you did not find this resolution satisfactory.
  
  We maintain that access to the service was made available to you immediately after your purchase. Therefore, we are unable to process a full refund outside of the stipulations outlined in our terms and conditions.
  
  We are sorry that your experience did not meet your expectations.
  
  Regards,

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23257853
  
  I do not accept the business's response as a resolution to my complaint because I STILL HAVE NOT USED NOR DO I INTEND TO USE YOUR SCAM PRODUCT!!!! DELETE MY ACCOUNT!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a 3 month trial period and I was charged $75 at the end of 2nd month.

  Business Response

  Date: 03/24/2025

  Hello Deepak, 
  
  We verified your account, and confirmed that you had registered for 2-months(Not 3-months) free membership through "T-Mobiles" on 21st January 2025 which got renewed on 21st March 2025 exactly after 2 months. 
  
  The membership is now cancelled, and you will no longer be charged for the subscription renewal.
  
  We have also processed your refund. The amount should be credited back to your account within 5-7 bsuiness days if not disputed by you.
  
  I hope this helps. If you need any further assistance, please contact us at "************************************************************".
  
  Sincerely,

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a 3-months trial through the ********* app and used it for about a month before I stopped. On January 15, I received an email reminding me that on January 22, I will be charged $69.99 for another subscription cycle and I decided to cancel it. HOWEVER, I wake up today, January 22 and find that they have charged me $74.36, For a subscription I definitely cancelled. I immediately issued a request for a refund through the little link they gave but given the appearance of this all and other reviews, Im sure theyre going to give me a hard time. IM JUST A BROKE COLLEGE STUDENT, I NEED MY REFUND!!

  Business Response

  Date: 01/23/2025

  Hello BBB, 
  
  The customer missed to cancel the subscription before the renewal due date despite the reminder sent. Hence, the subscription was renewed. 
  
  However, we have forwarded the refund request to our Billing team to process the refund as soon as possible. The refund amount should be credited within 3-4 business days depending upon the bank processing time. 
  
  Regards, 
  ******** *******
  Senior Manager - Upskillist 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was automatically enrolled in a free trial through ******* without any request nor consent from me and I was told that i would be automatically enrolled in a paid subscription at the end of the trial

  Business Response

  Date: 01/23/2025

  Hello There, 
  
  No user can be enrolled automatically. The student must have shared their personal details along with payment details to enroll for a free trial. 
  
  However, we see that the Trial has been already cancelled and the email address is unsubscribed. 
  
  The student should not be charged after the free trial period is expired unless the student reactivates himself.
  
  Regards, 
  ******** ******* - Senior Manager
  Upskillist

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a "free trial" through T-Mobile. Actually found a course I was interested in, bc it goes along with the degree I am already in the process of getting currently. The course materials were *****, a little disappointing since it is supposed to be a free trial. But, not only was I charged ***** once, but two minutes later charged ANOTHER *****. With a ****** payment they don't require a screenshot being sent, however I sent TWO screenshots as well as my ****** email. Their response was "we'll get back to you". It took two minutes to TAKE my money, I expect it to take two minutes to return it as well. Especially since I provided ample proof of the transactions. I lost my job over this, & told them that would be the outcome if I didn't get the money back immediately. The money they TOOK was for something I had to buy for my job, that my ex employer provided the money for.

  Business Response

  Date: 10/09/2024

  Dear Samantha,

  As previously communicated by our billing team, the charges were incurred for two separate courses that you had intentionally purchased the Toolkit for each.

  However, considering your situation, we have already initiated the refund. Once the refund is processed, our billing team will notify you via the same email. 
  
  Thank you for your co-operation.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Upskillist 3 month trial. I had cancelled the same day it was supposed to be charged then was charged. I have contacted the support team for a refund but they have denied it. I did not authorize this! They have refused to refund me after I contacted their customer service repeatedly. I have never dealt with any company like this! I would like my refund!!!

  Business Response

  Date: 09/23/2024

  Hello *****, 
  
  We see that you have already disputed the payment with PayPal. 

  Once a chargeback/dispute has been raised, those funds are locked with the ****** and cannot be released from our side. You will receive the money from ****** if they resolve the dispute in your favor. If the dispute is resolved in our favour, you can contact us back and we will process the refund.
  
  You may check with your ****** for further updates regarding the chargeback/dispute.
  
  Please let us know if you have any questions.