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Find a Location

Infiniti of Nashua has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInfiniti of Nashua

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Infiniti of Nashua offers the sale and service of new and pre-owned vehicles.

    Business Details

    Location of This Business
    11 Marmon Drive, Nashua, NH 03060-5205
    BBB File Opened:
    3/2/2015
    Years in Business:
    9
    Business Started:
    10/9/2014
    Business Incorporated:
    10/9/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 20953-RS for this business, issued by New Hampshire Banking Department

    These agencies may include:

    New Hampshire Banking Department

    53 Regional Dr STE 200

    Concord NH 03301

    (603) 271-8675

    https://www.nh.gov/banking/

    BBB records show a license number of A-2101 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    These agencies may include:

    New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    23 Hazen Dr

    Concord NH 03305

    (603) 227-4120

    https://www.nh.gov/safety/divisions/dmv/

    BBB records show a license number of 04464 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    These agencies may include:

    New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    23 Hazen Dr

    Concord NH 03305

    (603) 227-4120

    https://www.nh.gov/safety/divisions/dmv/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Avery Lacy Inc
    Business Management
    • Mr. George Albrecht Jr, President
    • Diana Davanzo, Vice President
    Contact Information

    Principal

    • Diana Davanzo, Vice President

    Customer Contact

    • Mr. George Albrecht Jr, President
    • Diana Davanzo, Vice President
    • Lydia Borges, Accountant
    Additional Contact Information

    Fax Numbers

    • (603) 888-3085
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a CPO 2019 Infiniti Q60 from Infiniti of Nashua on 1/19/2024 which listed a sale price of $26,500 if financed. I purchased the additional warranties and financed it through them to maintain the advertised price. I live in and would be registering the vehicle in **********. After agreeing to the terms in the office I signed the paperwork in good faith that the numbers we discussed were the ones on the contract. They later informed me that the tax they collected was short. After looking at the figures provided I noticed they included an additional $972 to the finance which were not attributed to anything. They informed me that it was by accident and would be refunded to me. NH has no sales tax on goods and services so the warranties should not be taxed when I register in ** because they were purchased in **. The bill of sale they provided me indicated a vehicle price of $30k+, which is why they said the tax collected was short. I verified with the ** DMV that the tax is only due on the price of the vehicle and not any additional warranties purchased. I have since then returned the warranties as I no longer have faith in the dealerships honesty regarding the terms I argued with them to send me the paperwork with the proper vehicle price listed so I can register it myself. My vehicle was towed on 4/2/2024 because the ** police stated they ran the temporary plates as well as the *** and it came back "no record". The temp tag on my vehicle was then confiscated for being "fictious" according to the police report. I informed them on 4/3/2024 of the vehicle being towed and informed them that I expect them to pay the towing and storage fees because of their error. They finally sent me the documents to register but the bill of sale still indicates a vehicle value of $30,366 and additional monies for warranties that have been refunded. I am unable to register with these documents and therefore unable to take my vehicle out of storage as it accumulates daily charges.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ange S

    1 star

    07/31/2023

    BUYER BEWARE. We purchased our lease in February 2023. We purchased it from InfinitiFinance.com. We paid cash and took out a loan with our credit union for the remaining balance. InfinitiFinance.com did not complete the Title correctly and our local DMV kicked it back with a form that needed to be completed to ensure everything was legitimate. InfinitiFinance.com refused to complete the form even though the DMV told us they were legally obligated. Desperate we contacted Infiniti of Nashua to see if they could help. They indicated they could not because they did not sell us the car. The Infiniti Finance Director at the dealership contacted Infiniti Finance for us while we were at their physical location and the IF rep promised the issue was going to be resolved and IF would send the completed form within 2 business days. InfinitiFinance.com did not complete the form; we received nothing. When we called back, IF again refused to complete the form. The Finance Director at the local dealership told us if this continued to be an issue, to contact him and he'd see what he could do. Since we still did not have the completed form after 3 months, I sent the Finance Director an email asking for suggestions. We paid for this vehicle in full on 2/23/23. The Finance Director's resolution: Pay him $1386.00 to resell us the car (that we already own), and he would complete the form. So much for wanting to help!!!!! That was nothing more than EXTORTION! Why would we pay for a vehicle we legally OWN? The form needing completion looked exactly like the back of a title. Easy, right? The DMV just wanted to ensure the sale was legitimate. We found a resolution without INFINITI's assistance, thankfully. We were Infiniti customers for 9 years. Apparently, loyalty to their brand means nothing to this company. I urge everyone to be careful. This will be our last Infiniti!

    Local BBB

    BBB Serving New Hampshire

    BBB Reports On

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