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Customer Review Ratings
Average of 119 Customer Reviews
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Review fromJohn E
Date: 07/28/2025
1 starCharge over $600.00 for less then two hours of work. The technician started the repairs without giving an estimate. I asked for an estimate, he said it will be a fair price. When the tech finished he asked to sign the paperwork indicating I am satisfied. He asked me my credit card information and I foolishly gave him. I thought for a few hours of labor and some minor parts would be approximately $200.00. I called the company and they said the charge was fair. They refused to reduce the charge.
Paul The Plumber
Date: 08/04/2025
****, thank you for leaving your feedback. We provide all pricing upfront before starting any work. According to our records it shows that you agreed and signed the estimates before work was started. We are priced the way we are for numerous reasons, but ultimately it comes down to what it costs us to deliver a high level of service for customers. We also always quote the price of the job, and get approval before we do the work. Its true that smaller, or one man operations can be cheaper, but we do business differently, and have found that thousands of homeowners in ** see tremendous value in the way we operate. Good questions to ask when youre considering going with a cheaper company; Will they be available for me when I need them? Can I trust that theyll show up on time, and complete the work when they say they will? Has the person who comes to my home been background checked? Are they competent and knowledgeable on how to fix my problem? Do they offer the same guarantees and warranty on their work, and actually stand by them? Do they properly compensate their employees with fair wages, benefits, and health insurance? At Paul The Plumber we try to create a customer experience that goes beyond just the job itself. In order to do that, and answer yes to all the questions above, there are added costs, but we truly believe that it is the right way to do business.Review fromDiane L
Date: 07/24/2025
5 stars**** and ***** arrived about 45 minutes after my initial phone call to Paul the plumber. They were knowledgeable, and fully equipped to fix my plumbing problem and made recommendations on how to assess another issue. In addition, they were both very nice and personable. **** mentioned he remembered coming here around a year or so ago to replace my hot water heater. I could not be more satisfied with ALL of the work Ive had done (plumbing and electrical) with your company. Not a 5 star rating, but a 100 star rating!Paul The Plumber
Date: 07/28/2025
Thank you so much for your amazing review! Were thrilled to hear **** and ***** delivered prompt, knowledgeable, and friendly service. It means a lot to know youve been so satisfied with all of our workwe truly appreciate your continued trust and support!Review fromsheryl a
Date: 07/16/2025
5 starsfrom the quote to the work performed, very impressive. extremely pleased with how the job turned out . Installed a combi boiler, they were on time, kept great communications, a very clean and professional job . Highly recommendedPaul The Plumber
Date: 07/21/2025
Thank you for leaving a review, ******! We are so glad that you were happy with the boiler installation. Thank you for your business!Review fromJohn F
Date: 07/12/2025
5 starsThey are a professional company that hires only licensed people to come to your home. Before the technician comes to your home you receive a text, with their picture and also you can follow the truck to the door. There are no surprises. You receive an estimate before the work starts and the price. When done you get a written guarantee on parts and labor. For even better prices and service join their club. Receive discounts on estimates, parts and labor. Also longer times on guarantees. I highly recommend Paul the Plumber for all your household need. I am a customer and proud to say so.Paul The Plumber
Date: 07/21/2025
****, thank you for taking the time to leave a review! We are so glad that you were happy with our technicians and services. Thank you for your business!Review fromEric P
Date: 07/03/2025
5 starsMy special needs son flushed his favorite toys down our toilet the day before the 4th of July . Paul the plumber came out that day, located the clog, and was able to get everything working. These guys are awesome!! Highly recommended and everyone from the technician to receptionist were so nice!Paul The Plumber
Date: 07/07/2025
Thank you for leaving a review, Eric! We are so glad that you were happy with our techs and the services. Thank you for your business!Review fromRichard F
Date: 06/20/2025
5 starsThey did a great job in a good amount of time. 161 $ under the estimate. I am very satisfied.Paul The Plumber
Date: 06/23/2025
Thank you for taking the time to leave a review, *******! We are thrilled to know that you were happy with our services. Thank you for your business!Review fromJulie P
Date: 06/18/2025
5 starsGreat service every time I need service. Recently I replaced my countertop and sink and **** helped me with the plumbing for the new sink. He went above and beyond. Thanks again ****!Paul The Plumber
Date: 06/23/2025
Thank you for taking the time to leave a review, *****! We are thrilled to know that you were happy with **** and the plumbing repair. Thank you for your business.Review fromGene M
Date: 04/22/2025
5 starsJust wanted to give a shout out to the crew from Paul the Plumber. They came in and dismantled and removed my old oiler boiler and installed a wall hung gas boiler while I was out of town. Great job. No muss no fuss. Would highly recommend. **** M ********** NHPaul The Plumber
Date: 06/03/2025
Thank you, ****! We appreciate the shout-out and are glad to hear everything went smoothly with your boiler installation. It means a lot to know youd highly recommend us. Thanks again from all of us at Paul the Plumber!Review fromRenee L
Date: 04/16/2025
5 starsI would highly recommend Paul the Plumber... I called yesterday and they showed up this morning at the designated time. They addressed the issue, and told me everything they were doing step by step and even had to go under the home and told me that everything was fine under there. So hopefully the issue is addressed which I believe it is and again highly recommend Paul the plumber!Paul The Plumber
Date: 06/03/2025
Thank you so much for the great review and recommendation! We're happy to hear our team was prompt, thorough, and transparent throughout the process. We're glad we could help resolve the issue and appreciate your trust in Paul the Plumber!Review fromSally C
Date: 04/14/2025
5 stars**** was on time, was able to do the repair in a timely manner, and was very knowledgeable in explaining to me the problem. Very professional too.Paul The Plumber
Date: 06/03/2025
Thank you for the kind words! We're glad to hear **** provided timely, professional service and took the time to explain everything clearly. We appreciate your feedback!
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