Business ProfileforRymes Heating Oils, Inc.

Rymes responded to my request to service our home furnace due to excessive water pressure and relief valve water discharge and made 4 service calls in October, 2023. Replaced three components (expansion tank, relief valve, hyvent) after diagnosis (visit 1) and return with parts (visit 2). Problem and water discharge unchanged. Returned and replaced water feed valve (visit 3). Problem unchanged. Returned and told me they couldn't do anything to repair the problem and I subsequently hired an outside company who resolved the problem by replaced the water heater (which operates off the furnace). I paid a $600+ bill for the first two visits. Now being billed for $429+ for the last two, which appears to include items already paid for. I also am questioning paying $169.00 for a visit which consisted of telling me they wouldn't be able to repair the problem (maybe a phone call would have been appropriate?). I have called several times, emailed, written to the service manager (Ossipee, N.H.) and company supervisor (Concord), and written to the dispute address for Superior Propane (parent company Boston). No response from any of these attempts to resolve the billing. Very frustrated by this total lack of response to my requests to resolve the billing.