Business ProfileforHoliday Inn Lincoln Southwest

Hotel reservation made for one-night on June 18, 2022. Called on June 15, 2022, at 12:43 pm, to the Lincoln Holiday Inn Express South to cancel reservation. Local hotel desk clerk transferred me to *** Call Center to make my cancellation. ************************************************************************** I cancelled for June 18, 2022. I asked for a cancellation confirmation #; he replied that an email cancellation would be sent and asked for my email, which I provided. I never received the email cancellation confirmation, and the Holiday Inn Express South billed my credit card for $******. I first called my credit card company to dispute the charge on July 19, 2022, dispute is in process. I have contacted the Holiday Inn Express South, July 22, 2022, I spoke to Shakiysa, she stated that the records showed one person checked in under my reservation. I disputed that statement. I was transferred to *** Corporate and after a very long wait, I hung up and called back to local hotel in Lincoln, Shakiysa answered, I requested to speak to manager. Sheila came to phone, when I shared my story, after a pause, she stated that Shakiysa had looked in the wrong place and actually I was billed because the record says "no show." Again, I explained I had cancelled on June 15, 2022. Sheila transferred me to *** Corporate a second time. This time, I remained on the line until finally a Rueben answered, I shared my story, he then put me on hold for a long time, finally a person named, Niecha answered. Again, went through the story, Niecha assigned me a case #*********** and stated that within 48 hours, the *** Corporate Team that handles cases would contact me. No follow up contact was received. July 28, 2022, I called the local hotel in Lincoln, spoke to Gavin, he stated that the local hotel staff cannot make cancellations due to *** corporate losing money; all cancellations handled by corporate. July 29, 2022, called corporate, spoke to female, Mel, more run around.