Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Insight Pest Solutions, LLC has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions

  8025 S Willow St STE 110 Manchester, NH 03103-2372

  
• 

  Insight Pest Solutions

  46966 Mindy St Ste A Tea, SD 57064

• 

  Insight Pest Solutions

  1000 Business Center Dr STE 80 Savannah, GA 31405-1365

  
• 

  Insight Pest Solutions, LLC

  50 Howe Ave, Unit H Millbury, MA 01527-3264

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 29/2022 an agent of Insight Pest control shows up and advises me that he is here to spray the property. I refused and told them not to do the service not now or in the future. I was billed 361.60 the next day on my **** ***** I refused the charge with **** at once. This firm did the same to us a few months ago. It appears that this is their method of making money.

  

  Business Response

  Date: 01/02/2023

  Hi *****,

  I'm sorry you're being charged with services you refused. I want to help you in whatever way I can directly. Unfortunately, it appears you were serviced by one of our independently owned and operated franchises. You'd be better off reaching out to the Toronto, ON location at ************ or ****************************. If you have trouble with them, you can reach out to me personally and I will try to help you in whatever way I can.

  I do want to address something I noticed. If we have your **** **** information, it's possible that you are currently signed into a contract with us. Did you reach out to us for services in the past? That might be the reason why an agent arrived to spray the property and charged you without your knowledge. Regardless, we are willing to help you and I hope you can get this problem sorted out with the customer service at your local franchise.

  Customer Answer

  Date: 01/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We initially contracted for one spray job only. They then went ahead earlier in 2022 to spray without our consent. Then again in January they showed up and we told them not to spray and they did again against our will. The next time if there is one we will charge them with trespassing and fraud.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 01/05/2023

  *****,

  There must've been miscommunication between you and whoever you signed the agreement with because from what you're telling me, it sounds like you are currently receiving a quarterly or tri-annual service plan. As I said before, I can't help you from my current location because you were serviced by one of our independently owned franchises. Please call the number or contact via email using the information I sent you in my previous response. Your local franchise's customer service will be able to help you resolve your situation.

  Thank you for your feedback!

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our old home in January, called to cancel. Was told I could either use the last promo appointment or pay a cancellation charge. I opted to use the last promo with very specific instructions to cancel my account once it was complete. Fast forward to June I finally get into my new home, insight pest shows up. We are all done right? No someone shows up in August, I tell them no, call to cancel and I think everything’s good. Then they show up in October when I am not home. Do their work, let themselves in my fenced in yard, my dogs were not put away so they tore up my window screens and then am charged? I finally called and had to yell at the customer rep who was STILL trying to sell me this product that I haven’t been able to cancel since January. I tell him I’m not paying for that service and he tells me there’s nothing he can do about it. Worst experience I’ve had with any company

  

  Business Response

  Date: 12/02/2022

  Hi *****. I'm sorry that you had a negative experience with our recent treatment. From what I found on your account; it appears that there is no entry for the service you received in June, which is probably why technicians showed up again. There is an entry for the visit you refused in September and the treatment you received in November. We're sorry for the possible mix-up on our part and are willing to work with you to make it right. It is important, however, to answer any and all questions that the representative asks you so we can not only be able to solve your problem more effectively but to also get better at solving similar problems in the future. Regardless, we are still willing to work with you and you can give us a call any time.

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service, however I cannot cancel or it will cost more than keeping it until April 2023. I am not happy with the service. When the salesman came to my door to sell me the pest control service, he COMPLETELY FLAT OUT LIED to me. My main issue was mice getting into my home. He said the spray they use will deter mice from entering my home. Also, said it would get rid of spiders, centipedes, ants and stink bugs. Well, I called their office today to cancel my service because I still have mice, spiders, centipedes and stink bugs. The lady who talked to me said they do not even have a spray for mice, only traps and poison. I told her I want to cancel due to being completely lied to from their door to door salesman and was told I could cancel, but it would cost me MORE MONEY than just keeping the useless service until April 2023. I cannot use poison in my home as I have dogs, cats, birds and outdoor chickens. Traps I can do myself. I would have never signed up for their services if I was NOT LIED to about their spray detering mice. I am just looking to have my service completely canceled with NO ADDITIONAL fees or monthly charges.

  

  Business Response

  Date: 11/23/2022

  Hi *****,

  I'm sorry you're not getting the results you hoped for out of our treatments. We left a note for the technician to specifically treat for mice. He will discuss the details in depth with you in person. We appreciate you calling today. If your tech doesn't resolve your concerns next appointment, then please reach back out. We'll do whatever we can to make sure you get the proper results from your treatment.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this control company because I just purchased a home and was having a wasp infestation in the attic. I called the company and when I made the appointment, I was specific and saying that I had wasps in the attic. I was at work and the technician came to my house, as my wife was home. She informed me that the technician never went to the attic. Fast foward to today, I am still experiencing wasps in my home secondary to them being in the attic. When I called today to make a follow up appointment for them to return to my house, I was informed that that if there’s no stairs to the attic, the company employees will not enter the attic. When I called and made the initial appointment I was very specific as to where the wasps were, and I was not notified at that time that they would not be able to treat the area. I paid $100 for the initial treatment and I am on a quarterly payment plan. I called their customer service, I told him that they could keep the hundred dollars if they could just cancel the rest of my contract if they cannot help me. At that point, the employee informed me that he cannot help me.

  

  Business Response

  Date: 11/02/2022

  Hey, it looks like we got the retreatment scheduled. We're happy we were able to solve your issue. Hopefully, you will see better results further down the road. Reach out to us again if anything else comes up.

  Customer Answer

  Date: 11/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  when I called to have my attic treated, I was informed by the person at the call center that they would not go into my attic because I do not have stairs to my attic. Any other pest control company brings ladders to the jobs with them.I spoke to a gentleman in marketing I believe his name was ********, he was going to have someone from corporate give me a call back to get out of the rest of my contract. I informed him I’d be happy to pay the initial $99 that I paid, but I would like the rest of my contract to be voided. As I have wasps in my attic and will have to call a different pest control company to solve the problem.

  
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 11/14/2022

  Hi *******, 

  Thank you for giving us a call and allowing us to address your concerns. Please do not hesitate to reach back if you have anything else we can help you with. We appreciate your patience! 

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2022, a sales person came to my house and introduced their service of pest solutions. He was very nice and friendly to introduce their service, he told me that there will be four times treatments with $179 including tax each time. He told me that there will be free cancellation whenever I don't like it anymore. He never mentioned that there will be cancelation fees and plus any reimbursement fees if I stop the service. I was working from home at that time, and i trusted the nice sales person and signed the contract without looking at the details of the contract.
  After the first time treatment, i paid $179 for it, but we didn't like it at all. The pest was not really controlled, they went anywhere, and a tones of pests went into my house, we felt very uncomfortable for this, and even our pets were chasing the bugs all over the house. Recently they contacted my for the second time treatment through the message, I responded Stop the service, however they keep coming. Today they sent another email to book a time with me, I told them that I have stopped the service, and we don't like it.
  The agent said if I want to cancel the service, I have to pay termination fee $100, plus any reimbursement and discount $240 and tax ,which is a total of $340 plus tax.
  I checked the contract, there are very small words to include the termination term in the contract, and a bunch of price and discount term listing.
  Why did the sales person say it is free cancellation? This termination term in the contact is very important, why didn't the sales person bring it to the table and clearly let the customer know it before sign any contract? This is totally cheating.
  And we totally didn't like the service, should we get refund for the first time payment?

  

  Business Response

  Date: 10/27/2022

  Hi, ******** I'm sorry you are having trouble cancelling our services. I'm sorry you feel as though you've been lied to. I will do all that I can to help you solve this issue. Unfortunately, because you were serviced by one of our franchises, I can't access your account from our corporate headquarters in Morrisville, North Carolina. I will send you the contact information for your franchise location so you can contact them. I will also reach out to them myself to make sure they are aware of your complaint. The email is [email protected]. The phone number is ************. If you don't have any luck with them, feel free to call me personally at ***** ********. My extension is ****. You can also email us at ************************. I've done as much as I can do for now. I hope your issue gets resolved.

  Customer Answer

  Date: 10/28/2022

  
  
  Complaint: ********
  
  
    To the corporate headquarters:

  Could you help me directly to contact your franchise and help to solve my issue? I don't think it works if I send email or call them, I already sent email before, they already sent me the invoice in total of $384.2. They will put me in the collection if I don't pay. I believe your corporation and your franchise are not doing business like this. If the corporation does business like this, it will loss all the customers' trust and loss the reputation. We already tried the first time and paid the expensive service for the first time at $179, we cancel the service because we don't like this service and it doesn't help to control the pest at all. If we have to pay a huge expensive cancelling fees to cancel the service, this is not fair for the customers. Why didn't your sales person tell the customer about this expensive cancelling fee when they was introducing the service to the customer, because if they said this, nobody would try this service. 

  I sincerely ask you to help me for this.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 10/31/2022

  *******, I sent a message to the franchise on your behalf last week. I also just called them before sending this response and gave them your information. You should hear from them as soon as possible. If you don't, I suggest you try calling them if you haven't already. Their number is ************. I've done all I can from the main headquarters in Morrisville. I hope the folks at your franchise location help resolve your problem.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been issuing me bills for a service that I terminated when I left the property in 2020. They have refused to stop the service and issued a $200 renewal bill. The account is 216766 with this company. I would like this bill stopped. The bill is now $383.00. I live in an apartment which I don't need pest control services for.

  

  Business Response

  Date: 10/25/2022

  Hi ******. I'm sorry you're having trouble cancelling our services. I wish there was more I could do from our corporate headquarters in Morrisville, NC. Unfortunately, you were serviced by one of our franchises, which means I won't have access to your account. You'll have better luck contacting the Nashville franchise. You can reach them at ***** ******** or email them at *************************. I'll also reach out to them myself to make sure they're more aware of you. They'll be eager to solve the problem and will be expecting you. If you still have problems, please contact our corporate headquarters at ***** ********. To speak with me personally, my extension is ****. You can also email us at ************************. We will do everything we can to solve your problem.

• Initial Complaint

  Date:10/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate bugs. I never had any problems, but there was a few ants starting to make a trail on the kitchen counter. So, when the greasy salesman bypassed my “no soliciting” sign by approaching me in the yard, I figured I’d give them a try . Unfortunately, their service opened a portal to my insect hell. Since receiving their services, I’ve been traumatized by more pests than ever. I actually flew out of the shower with shampoo still in my hair and in full lather because an albino looking roach flew at me. I had a huge ant with wings crawl across my arm. The wasps and waspy things were fighting me for territory and those creepy water beetles are everywhere.
  I was serviced in April, reserviced in May and called to reservice again in June. They told me I was 10 days out from my quarterly so they would just come and take care of the quarterly. Of course they want to assume the next quarter; (The contract says a refund would be granted if you called for 2 reservices within the first quarter. ) I paid $49 each month for a quarterly service that did not work. When I cancelled, they said that the $49 was the annual discounted rate and I would be required to pay the balance due to early termination . They are requesting $250.
  
  I had a continuous influx of pests with zero reprieve! I filled out the contact form on their website (3 times) to explain that I do Not want them back at my house because whatever they are using is only creating issues. I left a couple messages saying the same information. When they called me back, I spent my lunch hour fighting with the guy about the contract and cancellation. He offered me a free month and I shivered with the fear of more bug encounters.
  I was trying to negotiate an amicable resolution.
  But as far as I can tell, this company is only interested in taking peoples money and their claims of pest control are absolutely fraudulent. I should get a refund. I’m definitely not paying any more money !

  

  Business Response

  Date: 10/20/2022

  Hello, *******. I'm sorry you had such a negative experience with us. You deserve much better. I do want to remind you that after the first few services, you might see an increase of pest activity at first. This is due to them being removed from their habitats. Our Nashville location is an independently owned and operated franchise. As much as I would love to look into your account directly and help you resolve your issue, you'll need to reach out to them at ************************* or ***** ********.  We're doing all that we can. I will also send a message to the franchise on your behalf to make sure they are aware of your issue. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.

  Customer Answer

  Date: 10/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Franchisees need to be held accountable by the corporations that feed them. I have done my due diligence trying to resolve this without losing my mind. I would have walked away and cut my losses but since they have been difficult and wasting more of my time, I want my money back. 
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 10/21/2022

  *******, I completely get where you're coming from. We are responsible for our franchises. The problem is only the Nashville franchise is able to access your account. That's how it is with all customers at our franchise locations. I already reached out to the Nashville franchise on your behalf. You should be getting a call from them. If you're in a hurry, you can contact them yourself using the information I gave you in my original response. I have done everything I can do on my part, but if you don't have better luck with your local franchise, give us a call back at our corporate headquarters at (**** ********* My extension is **** if you wish to speak with me personally. If you have any other feedback, please email us at *************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company showed up to my house unsolicited selling pest control services I offered to let them perform a one time service and bill me rather than pay upfront and sign a contract after the service I was billed 50.00 less than three days later I was billed for an additional month100.00 two weeks later I was billed for an additional month 150.00 I contacted the office on numerous occasions offered to pay for the one service but they refused to send me an invoice for the correct amount over charging me by $100. This appears to be some kind of scam to get you in their service program with no way out and a card the can bill at will. Please warn other consumers and help me resolve this matter in anyway possible. I will also be filing complaints with CFBS and the AG.

  

  Business Response

  Date: 10/20/2022

  Hello, *****. I'm sorry you're having such a negative experience with us. This is not normal, and you deserve better. This sounds like it was a misunderstanding between the sales representative and yourself. Our services operate under a service plan. As a pest control company, our goal is to eliminate pests from your home and prevent them from coming back. We offer three quarterly service plans and four tri-annual service plans. We would love to look into this issue and help you resolve it directly, however, it appears you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************************* or ***** ********. They will be able to resolve your concerns directly. If you do not hear back within your desired timeframe, please reach back out to us for further assistance.

  Customer Answer

  Date: 10/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have already reached out to **** the General Manager unfortunately I did not receive a satisfactory response. I understand how your service works my concerns are I was being charged for service not yet preformed and when I requested that my service be canceled due to my dissatisfaction I was ignored and billed again. I only received one (1) service on a promotion for 50.00 now I have a 150.00 after I requested it be closed apparently they’ve just refused to comply with my request. I do NOT have a valid contract under Tennessee law as no money has been exchanged and at this time I consider attempts to collect harassment. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 10/21/2022

  We appreciate you taking the time to share this information with us. I wish there was more we could do to help you directly, but we at the corporate headquarters in Morrisville, NC do not have access to franchise customers. I have reached out to the Tennessee branch on your behalf so they're more aware of you and your complaints. You should receive a call from them. If you're still having bad luck, please reach out to me personally at ***** ******** and use the extension ****. If you have any more concerns, please email us at *************************