Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions

  1000 Business Center Dr STE 80 Savannah, GA 31405-1365

  
• 

  Insight Pest Solutions, LLC

  50 Howe Ave, Unit H Millbury, MA 01527-3264

  
• 

  Insight Pest Solutions

  158 1999 Savage Rd Richmond, BC V6V 0A4

• 

  Insight Pest Solutions

  3250 Peachtree Corners Circle, Suite H Peachtree Corners, GA 30092

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting letters from this company which I have told them back in insight pest solutions Alabama asking me to send them a payment for services that I canceled by phone several times and by priority mail and delivered to them on the 25 of August 2005. I stated on the letter that I was dissatisfied with service because more c*** roaches, spiders and ants were still coming into our home. We were getting more of them after they sprayed than before they sprayed. The spray that I used did a better job than what they were using.

  

  Business Response

  Date: 09/15/2025

  Good evening, 

  We apologize and would love to help in anyway we can, however, it looks like you are part of our independently owned franchise. We do no have any access to those accounts, you can reach your direct office at ************. 

   

  Thank you. 

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pest Control last showed up Jun 26 of 2025 suppose to be showing up on a monthly basis for mosquito spraying (July, Aug, &Sept), no call , no show they have now missed two of 4 months.called to cancel service and they will not cancel saying I am in breach of contract, as I see it they are in breach of contract with not showing up, not calling. I have tried to resolve this and will be calling Insight again. Would not recommend this company and service. I I want is to cancel and never speak to this company again. Normal quarterly Service was canceled many times, at least 3-4 before showing in June. I am paying for a service I am not receiving. Last Tech that came out seemed reluctant to service as requested and seemed like he was not properly trained. This is a very unprofessional service and all I want to do is Cancel.

  

  Business Response

  Date: 08/25/2025

  Good morning, 

  Thank you for bringing this to our attention, and we would like to apologize for all the confusion and frustration you have gone through. Taking a look at your account it does look like the account has been closed. If there is anything else we can assist you with please feel free to call us anytime. 

   

  Thank you. 

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21- said I had drain fly by looking only @ trap in kitchen. I showed pics of flies on food, trapped in cup vinegar/soap; they said would spray outside only& needed to clean the drainpipes by taking them apart. Was informed 2spray would be done if not resolved. Called 8/2 saying I needed another spray as still had infestation,was told drain flies do not qualify for 2spray. Asked to speak with manager- as I was told otherwise&website guaranteed 2spraying. No apt (appointment)was schedule¬e for manager to call back within an hour was placed. A few hours later I called back as manager did not,apt was made, another note for the manager(2nd) to call back was placed. Insight placed message to manager, due to window time of 12 hours, which is p***osterous to expect someone to wait.Manager never called, but a *** did with new time of 8am on 8/5. On 8/4 at 2pm, a *** called saying apt was cancelled because I need to get my pipes cleaned their way, remove and reseal them. I explained other ways to clean pipe, which I had done(piper cleaners) but was not enough. Asked why manager did not call, no answer.Asked to speak with someone in office&( 3rd ) note for manager placed. Was told manager would call to ensure *** was cancelled. I waited to the next day, took off of work again, & Insight did not show up nor manager called.Called to ask if they were coming&was told( 4th )the manager will call- they did not. Another pest company&drain cleaners, informed me I do NOT have drain flies.Both companies did a through look at drains/home, lflies/pics, &said not drain flies. Called 8/20 asking reimbursement, note with manger, (5th), no call back. Grievance is seeking Insight to reimbursed for their services, along with the fees I had to pay from the **********************, and time loss of work. Insights charge was $280, The Drain cleaning service was $100, and work was $100- with that being modest, bringing the total to $480 all receipts can be given to BBB for services.

  

  Business Response

  Date: 08/25/2025

  Good morning, 

  Thank you for your patience and for bringing this to our attention. We are currently looking into this to find the best solution for you. 

   

  Thank you.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23774393
  
  I am rejecting this response because there is no response other than looking into the matter and otherwise the agreements would be closed.
  
  Sincerely,
  
  LS

  

  Business Response

  Date: 08/29/2025

  Good morning, 

  Thank youfor your patience, as of now we have came to a resolution regarding your account with us. If you have any questions or concerns please feel free to call us directly. 

   

  Thank you. 

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23774393
  
  I am rejecting this response because  Insight has not provided any information pertaining to their response.  They stated it is resolved but won't say what they have done to resolve this?? They are purposely manipulating the response to this complaint, as they are aware this communication can be published on tthe BBB Website. 

  I was contacted after this complaint was filed and no response was given at the time either. I have wasted over $1k on this matter along with missed work time. I also provided documentation to the services that were recommended by Insight and I require the proper compensation. 

  ******* ****

  

  Business Response

  Date: 09/04/2025

  Good evening, 

  If you would like to contact us to further talk about the account and the resolution to the situation. 

   

  Thank you ! 

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23774393
  
  I am rejecting this response because: again they are not communicating effectively and I was told they would provide me with a refund, which has not occurred. I'm not going to call them as I called them more then five times and they can never get back to me. I'm not going to call you Insight ************* as you should be calling me. There were five different messages for the service manager to call and not once did they call.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 09/15/2025

  Good morning, 

  We apologize and would be happy to call and discuss you account with you. Is there a good time during the day we can call ? 

   

  Thank you. 

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23774393
  
  I am rejecting this response 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business employs kids (maybe not legal citizens) to canvass neighborhoods with promotions to gather signature on handheld devices. They do not allow consumer to review terms, and many are not aware they are signing a contract. Their tactics are pushy to the point of belligerent. Once signed the 'contract' has no cancellation without paying full (undisclosed) promotion back. You do not get the contract until later. They then try to bill you for no service and threaten to send you to collections. It is a scam to prey on the unknowing. They seem to spend most of their time using bot services to flood review websites with false information. I would like them investigated for their unscrupulous practices and review their employee records for valid I-9s. The false contract that was emailed after the fact had odd dates related to the "sales person" and may have been modified after signed. Very shady, do not agree with these practices. When I called to cancel the number was answered by a person in a foreign country, who was well versed in de-escalation tactics but continued to threaten with collection if I didn't pay the "contract buy out amount".

  

  Business Response

  Date: 08/12/2025

  Good morning *******, 
  
  We apologize for the frustration you have gone through, we would be happy to assist you anyway we can, however it does look like you are part of our independently owned franchise, we do not have access to any of those accounts but would be happy to provide their direct phone number. 
  
  ************
  
  Thank you. 

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23732537
  
  I am rejecting this response because: 

  This is the phone number I attempted to call in the first place and got the call center that talked me in circles and continued to threaten "explain procedure" to me.  I have now received more threatening letters to be sent to collection for contract that was unclear and not given in full before being hassled into signing.  I will continue to press that this predatory contract should be cancelled and no further requests for payment be made. I will also start alerting other businesses in this space of the harm to reputation this company represents.  

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 08/20/2025

  Good morning, 
  
  We understand and again apologize for the frustrations and the circles you been through, however, with you being a part of the franchise location, we have no access or any way to pull up your account. You would have to contact that direct office to proceed further with handling your account. 
  
  Thank you 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door sales person came and offer pest control for our house and talked to my fianc and I about the service. He rolled in a some sort of scooter board and went over the details and said he was trying to get project to help pay for college coming up. He talked us into the service but what I did not understand is that this was a quarterly service that was hundreds more that I expected to pay and not a one time that I could get out of. I found out after first billing that there were more scheduled and major cancelation fees on the line to get out of it. I agreed to pay the 99$ early cancellation fee but was not going to pay their other ****** promotion early cancellation fee on top of that as well. I talked to someone about this and told them I feel that I was sucked into this yearly treatment plan with no other way out and they said well that is what you signed off on with the person and their IPAD contract at your door. They really did not do much around the house that others can't do and were overpriced if you have to do that 4 times per year by a long ways so I wanted out. I would like to know how to battle these goofy cancellation terms and if I need to get legal help to make them understand this is not right to sucker people into these plans. I should not have had to pay the ***** either but that I could see I might have agreed to on this contract they scammed me on.

  

  Business Response

  Date: 08/11/2025

  Good morning, 

  Thank you for bringing this to our attention. We would like to apologize for the frustration and miscommunication and would love to help anyway we can, however it does look like you are part of our independently owned franchise. We do not have access to those accounts so we would not be able to pull up your account, however we do have the direct phone number to that franchise. You can contact someone there directly and someone would be happy to assist you further. 

   

  ************ 

  Alt. number: ************

   

  Thank you.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23704067
  
  I am rejecting this response because:

  I have talked with this location and explained my reason for only paying 99$ cancelation fee and refuse to be taken for this other amount they feel they can dump on customers. I just want this ridiculous charge deleted and will never work wirh this group again. 

   

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/15/2025

  Good morning, 

  We understand and apologize sincerely, however since they are a independently owned franchise, we do not have access to any of those accounts, we would not be able to do anything regarding the franchise accounts. When you call that direct office, someone would be able to assist you with your request. 

   

  Thank you.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I'm writing because I've contacted insight to come to the home on 2 occasions to complete a respray. On the 1st occasion I was told they did not have any appointments available for booking for the next 2 weeks and was unable to book past 2 weeks. I asked for a manager and she was able to book an appointment but they never showed up. The second time I called they told me the same thing they are unable to book on a Friday and they needed to escalate it up and never called back. They second issue is they changed my billing cycle from monthly to quarterly without my approval. I'm paying for a service and I can seem to get anyone to come out but they expect payment monthly/quarterly

  

  Business Response

  Date: 08/06/2025

  Good morning ******, 
  
  We apologize for the frustration and will be happy to help you anyway we can. Our records show that you did speak with a supervisor and an appointment was set for the 12th of July but looks like the tech made us aware you told them you wanted to reschedule that appointment. We apologize you were told the same thing, we are trying to get you the soonest appointment possible, that is why we reach out to the service manager since they are more flexible with the scheduling. We reached back out to the manager to see if they can get us something soon. As far as us switching you from monthly to quarterly, we apologize but again our records show that you have been on a monthly payment plan since you signed up with us, the payments are done monthly but services are quarterly, so nothing has changed on your plan, we apologize for the confusion. If you have any questions or concerns please call us back whenever at ************ 
  
  Thank you. 
  
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23703145
  
  I am rejecting this response because:I did not speak with the tech.I pay monthly and all that Im getting is excuses with no resolve.Please have a manager reach out to resolve this ********* expectation is to receive the services I pay for.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/11/2025

  Good afternoon ******, 

  We will bring this up with one of our managers in the office, someone should be calling you shortly. 

   

  Thank you. 

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23703145
  
  I am rejecting this response because:Im waiting on the call.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/15/2025

  Good morning, 

  We are so sorry, we have tried twice already but both times go to voicemail, is there a good time to call you ? 

• Initial Complaint

  Date:08/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to my door, refused no for an answer or to wait until I could look everything over & call if interested. The salesperson told me I could cancel with no penalty if not satisfied or changed my mind. The tech sent to provide the initial service was extremely rude, unprofessional, noticeably annoyed upon arrival, did not spray all the rooms in the house (as specified in the contract & verbally reiterated by him at time of service) but put in the system he did, which is untrue. He was inside my house for less than 5 minutes. He spent less than 15 mins spraying my entire yard & inside of my house. He then left without saying anything, having me sign anything or even just bye.Days later, *********** ant hills were popping up everywhere. We have had monthly pest service the entire time we have lived in this ************ than 30 days passed in b/w the house being sprayed. These were not dead bugs. The ant hills were obviously untouched. I sent several emails (as advised by the aggressive sales *** that I could cancel via email immediately after the service if unsatisfied with no additional cost)z Insights aggressive response to my emails said that I had to call to cancel & would be charged the entire amount of the remaining contract & sent to collections if I did not pay it, despite no longer receiving a service I tried one *********** did a terrible job, creating more issues & additional money out of my pocket to correct their mistake. I ***eatedly emailed them as I work the hours they are open & honestly do not want or need a retention call. They demanded a call for cancellation. They made it very clear in the email that I had no choice but to keep their service, be charged hundreds of dollars for services Id never receive & would be sent to collections. I cancelled via email for documented proof after the trial/initial service(despite the salespeople telling me that I could cancel at no penalty, if unsatisfactory.

  

  Business Response

  Date: 08/05/2025

  Good morning ******, 
  
  We apologize for the frustration and will be happy to help you anyway we can, however it does look like you are part of our independently owned franchise, we do not have any access to those accounts but would be happy to provide you with the Florida franchise number to call and assist you properly. 
  
  ************
  
  Thank you. 

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23698283
  
  I am rejecting this response because:
  I have no desire to call those people as they are rude & will not cancel my service 
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/18/2025

  Good morning, 
  
  We understand and again apologize for the frustration, however with you being a part of the franchise, we cannot pull up your account as we have no access to any franchise accounts. You would have to contact the direct franchise office. 
  
  Thank you 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my first treatment with Insight Pest Control for today, with a service window between 1:00 PM and 5:00 PM. This is not a small window, and I took time off work specifically to be ************ it neared 5:00 PM and I hadnt heard from anyone, I called customer support to confirm that a technician was still coming. The representative assured me that I was still on the schedule and that someone would arrive. Despite this confirmation, no one ever showed up and no one ever called to cancel, reschedule, or explain.This is completely unacceptable. It shows a lack of respect for customers time and reflects poor communication and professionalism. I am extremely disappointed.After this experience, I looked at other complaints and company responses on the BBB website. What I saw was concerning and raised red flags for me, particularly the overall tone and lack of visible accountability. I truly hope this is no longer reflective of how the company is being managed and that my situation will be handled more appropriately.I will update this complaint after reconnecting with the company, based on how they choose to respond and resolve the issue.

  

  Business Response

  Date: 07/24/2025

  Good morning ******, 

  We would like to apologize for the frustration and miscommunication on our end, we will do everything we can in our power to resolve this issue. We will have someone call you today to speak with you directly and resolve this. Thank you for bringing this to our attention. 

   

  Thank you 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had attic work with them six weeks ago and they broke my attic entrance. They took my money and ran away, never to be heard from again. They take no responsibility. They have no customer support.

  

  Business Response

  Date: 07/16/2025

  Good afternoon, 

  We thank you for your feedback and apologize for the issues that occurred at your property. We will reach out to the manager in your area and make him aware of this as soon as possible. Someone will reach out to you soon.

   

  Thank you 

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2025, Insight Pest Solutions (Insight) visited my home to perform a rodent insepction service, during which I was offered, and I agreed to, the service of having my attic insulation removed, the space sanitized, and new treated insulation installed which was marketed to me as a way to prevent future rodent activity. An agreement was made to pay half of the service ($1,250) up front, and the remaining service fee ($1,250) after completion of the work. Work was scheduled for June 22, 2025. On June 19 I was made aware that Insight had not applied for the building permit required under Massachusetts State Building Code, and I contacted Insight to inform them that the permit was needed. The customer service *** from ********************** stated that they would inform the individual responsible for this work, and that I would receive a call back. On June 22 the building permit had still not been applied for and I had not received any calls, until the worker scheduled for the work called to state they were on their way to my property, at which point I informed them that work could not be done because a building permit had not been applied for, and to which the individual responded that it was the first they were hearing of this. Following this, I received a text from Insight which initially asked what permits were needed. When informed of the state code, the response received from Insight was that there was a delay with the permit and calls would be made the following morning. On June 30 Insight charged my card for the remaining $1,250 of the service cost with no work started. A call placed to the **************************** revealed that Insight had not applied for any permits. I called Insight the same day and was told that a refund for the $1,250 would be issued and then recharged once the work was completed, and that I would receive a call back. July 3 I still haven't received any calls, building permits have not been obtained, and the refund has not been issued.

  

  Business Response

  Date: 07/11/2025

  Good morning ! 

  Thank you so much for reaching out to us, we will forward your concern to the proper manager in charge to call you asap ! Thank you for your patience and understanding. 

   

  Thank you.