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Business Profile

Grocery Store

Harris Teeter, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st I shopped at the Harris Teeter located a ***************************************************. In addition to purchasing several food items I purchased an Ulta gift card in the amount of $50 and a three-pack of Xbox gift cards totaling $60.00. My total purchase price I was charged was $146.41 (I have attached my receipt). I was using the self-check out and had an issue activating the gift cards which caused a manager to cover over (see highlight on receipt "Manager's Override") . Neither of the Ulta or Xbox cards would work and I was advised by the store all gift card sales are final and to contact **** and Xbox directly. I have attached a copy of a text message from Xbox stating that we needed to go back to Harris Teeter. When I went to Harris Teeter I was given a card for a corporate number by ***** the manager on duty and that they could handle such. However, when I contacted that number they advised to contact **** and Xbox. I am at a loss as I am out $110.00 and no one wants to seem to help me.

    Business Response

    Date: 04/11/2023

    ************************* spoke with customer  ******************* on 4/11.  Apologized for problems customer experienced with attempting to resolve issue with defective gift cards.  Upon further investigation, it was found that the Xbox gift cards were not properly activated at store level, but activations slips were damaged so store could not refund without them.  Ulta gift card was activated properly.  Harris Teeter accounting office issued a refund for both cards in the amount of $110 on 4/11 which should show on customers original method of payment in the next 3-5 business days.  Gave customer direct contact information if she does not see refund in a timely manner. 

Harris Teeter, LLC is NOT a BBB Accredited Business.

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