Complaints
This profile includes complaints for Community Association Management, Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I listed my property to sell in March of 2025. We had one offer come in that was quickly withdrawn because the buyer could not get ahold of the *** management team, and this was a huge red flag for them. I let it go and placed it back on the market. I have now been trying to move forward the sale with another buyer who can not get a response from the community management closing team. In order to transfer this property, a specific Condo Questionnaire must be filled out. It is a shortened version of the document that this company is advising that they are willing to submit. No one from closings will speak to me and I CERTAINLY won't be the only homeowner negatively impacted by this failure on the management company's behalf. I am torn, at this point, as to whether I should elevate it further than this complaint. At this time, CAM is directly impacting my ability to sell this property and are creating a situation in which I am losing income because of it. I have requested a call from closings or leadership now a half dozen times. *** will not elevate me past just the customer service team. I have not heard from a manager, leadership, OR (shockingly) the Closings Team. As a note to the Management team, I will elevate this if you continue to brush me off.
Business Response
Date: 06/10/2025
We appreciate the opportunity to respond to this complaint, ****however this complaint should be administratively closed, as the complaint should be filed against GETDOCSNOW! and not Community Association Management.***
Community Association Management would like to clarify that lender questionnaires are not processed or fulfilled directly by our company. Instead, they are ordered through **************, a third-party document services platform used on behalf of the association. This platform allows lenders and closing agents to securely request documents related to association-managed properties.
****** *** 1076/******* Mac 476 Full Form: Ordered on May 29, 2025, and delivered promptly on May 30, 2025.
The ****** ***/******* Mac Lender Questionnaire was selected at the time of purchase through GetDocsNow. Prior to completing checkout, the ordering party is presented with a clear and detailed disclaimer, which includes the following key points:
The management company and association are not obligated to complete any specific lender-provided form.
It is explicitly stated that neither the association nor the management company will:
Provide estimates on items such as rentals or investment ownership.
Go through accounting records to tally off-site addresses.
Offer legal opinions or interpret financial/legal data.
A preview of the questionnaire and all disclaimers are visible before purchase.
All sales are final. Disagreement with the content of the responses or the refusal to complete a custom form is not grounds for refund.
This disclaimer is included within the delivered document and is part of the standard operating procedure, ensuring full transparency to all document requesters.
We understand the homeowners frustration and regret that they feel unsupported. However, it is important to reiterate:
All inquiries regarding document content, customization, or refund policies should be directed to GetDocsNow, as they are the fulfillment provider.Customer Answer
Date: 06/11/2025
I am rejecting this response because: this is inconsistent with the feedback provided by the company who told me "it is against company policy to provide alternative options because of the volume of requests"We are requesting a government form that is standardized and should be offered as a generalized selection for these such communities.
Failure to do so is not a lapse on their third party. It is a lapse on the company.
Home wise works very similarly and it is the duty of the management firm to provide the information needed to fill out the form.
This company created a situation in which a conventional sale is not possible at this community because of refusal to fill out a standardized form. It will negatively impact all attempts to sell property in this community.
Business Response
Date: 06/11/2025
***This complaint should be administratively closed, as the complaint should be filed against GETDOCSNOW! and not Community Association Management***
The lender questionnaire in question was ordered through **************, an independent third-party platform used by the associationnot by Community Association Management directly. The standardized ****** ***/******* Mac questionnaire was ordered on May 29 and delivered on May 30, fully completed using the exact government form offered at the time of order.
Contrary to the complainants claim, this government form was completed and provided, and no custom or alternate version was refused. All disclosures were presented to the document purchaser before checkout, including:
Custom forms are not accepted
All sales are final
Some questions may be answered with Not Applicable, Not Tracked, or Not Answered on Attorney Advice
These policies are disclosed by GetDocsNow, not created or controlled by Community Association Management. The complainants reference to HomeWiseDocs is incorrect; that platform is not used.
The assertion that this caused a failed sale is not supported by the documented timeline or facts. The required government form was completed and submitted as requested. If a lender declined to accept the standardized version, this is a matter for the lender and the ordering partynot the management company, which fulfilled its responsibility as disclosed.Community Association Management remains committed to transparency and timely support within the scope of our obligations. This complaint does not reflect a failure on our part.
Customer Answer
Date: 06/11/2025
I am rejecting this response because:
I don't see the value in continuing to go back and forth if the feedback that is being provided by the company is inconsistent with the reality of what I have been experiencing.I have been trying to work with them to get this information pulled together for 2 months. Multiple people have reached out to CAM. We have been practically begging for responses and assistance and we just keep getting told "someone will reach out". I finally had a response from somebody on the administrative assistant side of things a day or two ago and they just kept saying they won't do it.
I have already lost a sale because of this company. I have lost money because of this company. Should further discussion be needed, I know they have my contact information.
If they facilitate, through whatever method, getting the information that this buyers mortgage company needs to process this sale, I am happy to remove my complaint.
But, until that happens, I have not been satisfied with this response.
Please understand, I am in the *** management industry. *** has a reputation for these kinds of "policies" that hurt homeowners.
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