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Business Profile

Property Management

Carolinas Signature Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This property management company is horrible. First the sump pump was plugged up from the last people putting grease and towels down the toilets had to call someone out a second time at end of lease for grease was still in it they took $296.39 out of our deposit ..then our rental flooded do to wash going bad are floor was ripped up for months and I asked many time to be put up in a air b&b do to family visiting my 85 year old mother fell on the uneven floor broke her hip spent one month in the hospital. Garage was full of junk when we moved in I asked for a roll off they made me clean out the garage

    Business Response

    Date: 10/02/2024

    These tenants were very hard to work with and they were very upset that I deducted the plumbing bill for the sump pump clean out of grease. One of the tenants called me when they received the refund check and saw the deduction.   He left me a very vulgar and obscene voicemail.  He was not pleasant to my business partner, and she had to hang up the phone.  There was also an issue with the washing machine flooding some areas of the home.  The owner was not going to pay for an ****** since the house was habitable.  The restoration company had a hard time working with them and they would not allow the company to finish some of the repairs.  The tenants demanded that they wait to finish after they vacated the home.  Since this complaint I have refunded the tenants the money and not because he was not responsible for the plumbing invoice, but I did not want to deal with him any longer.   I have owned my own property management company for over ************************************************************** with such vulgar matter.

     

     

     

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