Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Car Wash has 242 locations, listed below.

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  Take 5 Car Wash

  440 S Church St Ste 700 Charlotte, NC 28202

• 

  Take 5 Car Wash

  3911 E Broad St Whitehall, OH 43213-1129

• 

  Take 5 Car Wash

  8581 Darrow Rd Twinsburg, OH 44087

• 

  Take 5 Car Wash

  1100 W High Ave New Philadelphia, OH 44663

• 

  Take 5 Car Wash

  2626 5th Ave Huntington, WV 25702-1329

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Take5 Carwash on ********** in **************** to do my vehicle cleaning. While passing through the wash, the machine mangled my passenger side mirror on my new car. The wash attendant immediately apologized and took responsibility. We filled out a damage form and he told me to give 48 hours while it was transferred to the next tier of management. He said Id be called by them to set up payment for the damages. I immediately drove to the car dealership and got an estimate for the damage, brought it back and was told it would be submitted along with photos and the damage report I filled out. Well, I was never called back, so I called. I called daily. As I write this its been 10 days of leaving voicemails and once speaking to someone who answered the phone as carwash customer service without any specification of if it was actually Take5. Was it a Carwash call center? Who knows. It was the exact number on their website and that theyve now handed me via a card.I went by the car wash and the site manager left the grounds and sat in his truck as he saw me approaching. After asking how this happened, I was told that the entire car washs IT system is messed up. Yet, the attendant said they have to keep running it or they will get in trouble from their management. Fast forward 10 days later and they said the same thing. Still messed up BUT they have to run the wash or theyll get in trouble. Also, management is aware its messing up cars but they dont want to shut it down. So here I am, $2400 of high tech broken equipment on a brand new vehicle and experiencing blatant avoidance from management staff. And as of 4/12/25, no call returned after 4 voicemails and one contact with the car wash customer service girl who promised a call back. Has anyone else had the run around and avoidance when it comes to Take5 paying damages? Why on earth doesnt management know when its time to shut down shop and to repairs?

  Business Response

  Date: 04/15/2025

  *** ********:  Your recently reported damage claim at Take 5 Car Wash location #*** is being submitted to Fleet Response, our third-party vendor, who will be reaching out to you within two business days with the next steps. For any questions or updates to your claim, you can reach them at toll-free number, ************.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuse to give my incident information and my refund for over charging me!I paid for a membership and they were charging me 2x a month for the membership, I went up to the ***************** location and they refused to give me my refund.I ended up going up there on December 18, 2024 I fell and injured myself badly after the ****** ****** insisted that I get out of my vehicle and come in the office. I fell and injured my legs by the car wash wheel tracks. I fell hard. The ****** ****** refused to give me the insurance company information or my incident report. The ****** ******* blocked me, will not issue my refund for over charging or he wont give me my incident report I am sick of this.I have doctor bills from my fall, I need my refund. Please someone call me or reach out to me ASSAP.This is totally unfair.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel by $17 monthly membership yet its still recurring. The employee who talked me into this plan in ****** told me I could cancel right away. They make it impossible to cancel. I actually never used the membership and its been several months. Looking into additional ways to make this cancellation and reimbursement complete today.

  Business Response

  Date: 04/08/2025

  Hi *******,
   
  Your Monthly Unlimited Membership 94381+795367 has been disabled and your credit card will no longer be charged for renewal. A refund of $34.00 has been processed to your credit card. 
  This situation has been ongoing for quite some time, and we understand it can be frustrating. However, we believe its important for customers to notify us of any billing concerns promptly, as two months provides ample time to address such issues. To demonstrate our commitment to resolving this matter and extend goodwill, weve offered you a two month refund as a courtesy. Please allow 3-5 business days to see the refund on your statement.

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  
  Thank you for your prompt response. I dont find that this partial refund is sufficient however, as I attempted to cancel this shortly into the membership. I thought that the attempt was successful until very recently. I do not think that I should I have to pay for months that should have been canceled, no matter how long it took me (a busy mom of three young children) to notice the $17 recurring charge. I trusted that it would be handled the first time, and I shouldnt be penalized for my trust. My husband and I also take our vehicles to a similarly named place for oil changes, air filters, etc so I thought that this Take 5 charge couldnt be the car wash continuing. 
  

  Aug 15 - $17 no refund needed; Sept 15 - $17 no refund needed; Oct 15 - refund warranted; Nov 15 - refund warranted; Dec 15 - refund warranted; Jan 15 - refund warranted; Feb 15 - refund warranted; March 15 - refund warranted 

  Business Response

  Date: 04/16/2025

  Hello,

  Our support is in accordance with the Membership Terms & Conditions which every customer receives when purchasing the membership either by agreeing on the screen or a paper receipt. Responsibility for notifying **************** in a timely manner if there is an issue with an account lies with the customer.  We have several ways to contact ****************. Text ******* or Yelp lists the numbers), email and chat on any of our websites. 
  
  No refund is due for prior months if we were not notified. Non-use is not a reason for refunding as in any subscription service. 
  
  Full Terms and Conditions may be found at: ********************************************************************;

  Thank you,

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sells the higher price wash to get you Armor All on your tires and fail to provide it. First month they opened they had to pit it on manually because the brand new wash supposedly was having a problem spraying Armor All. This is the forth time I paid more ror Armor all treatment and did not receive it. This is their common practice to save money. This company is committing fraud against consumers who upgrade for services you never receive. This is fraudulent business practices against consumers

  Business Response

  Date: 04/14/2025

  ******, 
   
  
  Thank you for contacting the ********************** Team. My name is ******* and it's my pleasure to help you today!
  
  I would be happy to process a refund for the amount of $22.00. Unfortunately, your credit card cannot be used for this refund. Either it is no longer on file or the Point of Sale system at this location does not allow for refund via credit card.
  
  We have two options for you to receive your refund:
  
  If you would like the refund deposited directly into your account, we need the Information below. 
  
  1. A Voided check copy showing your name and bank account info.   (Best Option)
   
  2. An ACH document from your bank showing the account information and your name. 
   
  3. The below Information 
   
        ACH Deposit information
        Bank Name:
        Bank Address:
        Bank account holder name: (payment must be issued to this person)
        Bank ABA routing number:
        Bank account number:
   
  This process takes 3-10 days.
  
  OR
  
  If you would like a check instead, we will need your mailing address.  This process takes 4-6 weeks. 
   
  
  
  I look forward to hearing from you, 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a car wash on January 29th, 2025; as I was paying for it ($27), a young employee came over to me to "help me" with the purchase. I completed it and moved on. I noticed on March 1st, 2025, that I had a pending charge for another $27. I immediately tried to address this by calling the location, but no one ever answered. I tried calling their toll-free line but you can't connect with a live person; you're only able to you fill out a form. I filled out the form and on March 7th heard from *** ******** at *********************** who asked me for the last 4 of the credit card used. I have sent that to ***, twice, but he hasn't responded. Not only did I not receive a refund for the March 3rd charge, but also I was charged another $27 on March 31st.

  Business Response

  Date: 04/15/2025

  I have not been able to locate this account. I just emailed her to get her license plate #, I will refund her as soon as I can locate her account

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25, 2025, I visited the Take 5 Car Wash at **************************************, and unfortunately, my experience was far from satisfactory. During the wash, the machinery caused significant damage to my truck, leaving me both frustrated and disappointed.Upon entering the car wash, I followed all instructions and ensured my vehicle was properly aligned. ******, the manager onsite, assured me there would be no issue with the truck going through the wash. However, I felt a sudden jolt as the wash progressed and heard unsettling noises. Another gentleman came running to the bay that I was halfway through and had me back out of the wash; I inspected my truck and discovered noticeable dents, scratches, and holes that were not present prior to the wash.Immediately, ****** had me park and come into the office to fill out the incident report. They were courteous and told me not to worry; I would hear from the district manager within 48 hours. However, the subsequent follow-up has been lacking. Despite multiple attempts to contact the district manager at the number provided and calls to their customer service, I have not received ANY resolution or compensation for the damages ***********'s disheartening to learn that my experience isn't isolated. Several customers have reported similar issues with vehicle damage at various Take 5 Car Wash locations. For instance, one customer noted severe scratches on their vehicle after a wash and faced challenges in receiving a response from the company. Given the recurring nature of such incidents, I urge potential customers to exercise caution when considering Take 5 Car Wash services. The company must address these concerns promptly and implement measures to prevent further occurrences. Until then, I cannot, in good conscience, recommend their services to fellow vehicle owners.

  Business Response

  Date: 04/15/2025

  *** ********. I have forwarded the complaint to our *********************** and someone will be in contact shortly

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got one car wash at Take 5 and was asked about membership. I explicitly declined the membership and said I only want today's wash. You can check in your records I never went for car washes. I did not catch this recurring charge until recently and went back to see how far it went. You can see the day I got a car wash and was charged double then the recurring fees start. I signed nothing to give permission to use my card information for a monthly charge. This is unethical practices and Ive had to shut my card off to stop them after filling out the online portal and getting no response.

  Business Response

  Date: 04/09/2025

  ****, 
  
  Thank you for contacting the ************************************ Team. My name is ******* and it would be my pleasure to help you today!
  
  Your Monthly Unlimited Membership A-TF3JH67 has been deactivated and your credit card will no longer be charged for renewal. A refund of $120.00 has already been processed to your credit card. Please allow 3-5 business days for your refund to show up on your account. The membership appears to have been purchased with a card swipe at the payment terminal, indicating purchase by the customer. We acknowledge your request for a refund that falls outside of our refund policy. While we empathize with your situation, we believe that 6 months is an adequate duration for the renewal to be noticed on your statement.
  
  If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
  
  All the best,

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a monthly car wash pass for $26 a month. They double charge me from April 2024 to August 2024. Then when I canceled it they still charged $26 from September 2024 to March 2025. They refuse to refund my money saying I had 2 accounts on the same vehicle same license number same make and model. I told them I dont work for take 5 that there employee did it. Said I had one on the app and one through the carwash it self. The girl at the carwash said I had to feel the paper out and my app so my account would be on my app. I didnt know it was double accounts just did what she said. Now they refuse to refund my money. Its up to $312 as of right now they owe me. Just want to make people are aware of the scheme Take 5 is pulling.

  Business Response

  Date: 04/10/2025

  *******, 

   

  You've now been refunded in full. 

   

  Have a nice day. :) 

   

  Michael 

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 24 2024 I went to wash my car, no issues. In Dec when I got my credit card statement, I found a new charge on Dec 24, That I did not get a wash at that time. Trying to call the number listed on the transaction was useless ************. I had to go to the car wash and wait for someone to talk to. They did not want to help cancel the membership they said I had signed up for, I had to keep insisting. **************** sided with them, that I had signed up for auto renewal membership. This last time the attendant assisted me to make sure I did a single wash. Lots of pressure to sign up and navigating around the pay screen to get a single wash took a couple of tries, even for them, and they were not happy. The screen presents membership and monthly fee as only option. After posting on neighborhood ************ 6 others have shared similar stories of having been signed up for membership without their knowledge.

  Business Response

  Date: 03/28/2025

  Hi ****
   
  Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today.
   
  Unlimited Membership WD5008 has been disabled and your credit card will no longer be charged for renewal. 
   
  A refund of $17.00 for the renewal charge on 12/25/24 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
   
  Your initial purchase on 11/25/24 cannot be refunded because a car wash service was rendered at that time.
   
  It is our pleasure to serve you,

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my personal plan on a monthly wash so that I could be on a family plan instead. My monthly plan wasn't cancelled so l have been paying for my regular monthly plan plus a family plan on the same jeep. When I realized the error I contacted the company in person where I was directed to contact them via email. I have tried calling but there is only a phone number that has a recording for me to email. No one has responded to my emails about refunding my money where I have been double paying for the same vehicle. The employees have been super friendly but the company is unreachable and I am extremely upset over being ignored.I have heard of several people having issues with the corporate level of this company and now I see why.

  Business Response

  Date: 04/03/2025

  Hi ******,

  I hope you're doing well! We've been trying to get in touch with you and would love to hear back when you have a chance. Please check your emails so we can assist you further.

  Thank you,