Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the take 5 oil change business in ********* ********* to get an oil change. Apparently the previous team that worked there put my drain plug on to tight so when the new crew went to take my drain plug they couldnt take it off and ended up pulling out the threading that holds the drain plug to my oil pan. They put a temporary fix but now I am leaking oil and went back to a take 5 here in my home town of ***********. (Currently on leave and drove from ********* to ***********. Since I am stationed in *********) the take 5 in Alice ***** refused to give me service.

  Business Response

  Date: 07/16/2025

  Hello,

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Weds, July 9, 2025, my husband a took my car for an oil change to Take 5 Oil Change #**** at ****************************************************************** They changed the oil and he drove the 40ish miles to pick me up for lunch. We left, and about 6-7 miles later I heard a knocking noise. Within a few mins, the car completely shut down on us. He checked the oil level and the stick came out completely dry. He had watched them put the oil in, so he knelt down to look and could see oil coming from the filter. Stranded, I put in a call to the location on the receipt ***********) with no answer. I kept trying. Someone finally answered and said it was a wrong number. I googled the location and called the number that came up there. After selecting that I had a service issue, I waited 30 mins on hold, hung up and tried again. After putting my number in the queue to receive a call back, we called a tow truck. My FIL came and picked us up and took us back to where we were staying. After about an hour with no return call, I decided to try again and finally got someone on the line. I explained the situation. They took all the information, apologized, said they would put in a ticket and someone would get back with me in 4-7 BUSINESS DAYS. I responded that was unacceptable as I had places I had to be and was currently without my primary mode of transportation.I have yet to hear from anyone regarding what they are going to do about this. My car is inoperable and I refuse to have a mechanic look at it because Take 5 could then deny the blame for what happened. I have the receipt showing the mileage at time of the oil change and it hasnt been driven since shutting down on me. I was on hold with corporate customer service today for over an hour. I also emailed the customer service email address, with no response so far. I'm seeking a response from Take 5, full repair to my car by a certified mechanic (not connected to Take 5), and full reimbursement for all charges incurred from time of incident.

  Business Response

  Date: 07/15/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1611964

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  After the BBB complaint was filed and Take 5 was sent a copy of the complaint, I received the call from the 3rd party claims department. They have filed it as a disputed claim, but we are currently in the process of getting the vehicle looked at by a certified mechanic and are seeking full reimbursement for all expenses incurred due to this faulty oil change, as well as full repair to the vehicle.  I am not satisfied with how Take5 has handled this situation at all, but at least someone finally reached out to me after the complaint was filed. 
  
  Thank you. 
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service was 4/11/25, ********* oh service place at ****************. Went in for basic oil change, for whatever reason, gentlemen said he needed to check something behind the glove box, pulled it, and got out some kind of filter???? Put the filter back in after checking it out, and when he open/closed the glove box, he broke the glove box. Right away, he called his manager over, and I was that the glove Box, would be replace, he also states this on my receipt. Here it is July 14th, and NO repair!!!!! I have call numerous times, with just a big run around, when I do get to speak with the manager. At no time have I received a courtesy call back when I have left messages!! What a joke trying to get with their corporate office!!!

  Business Response

  Date: 07/15/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If you already have a claim number, could you please provide that. 

  Thank you, 

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 06/21/2025 Time: 09:46 Take 5 Oil Change #**** *********************** They charged me for full synthetic oil when I informed them I wanted regular.2.) They over-tightened my drain plug and stripped it, so my car is leaking oil.3.) the location does NOT answer their phones so I am unable to inform them of the issue.

  Business Response

  Date: 07/15/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 07/16/2025

   
  The business contacted me by phone and has corrected the issue. 

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the company wanting an emissions testing done and came out with a $100 charge. The initial price for the testing was $18.50, but they said it was required that I have my cabin filter and AC filter changed even though they weren't too dirty. That cost $90+ dollars onto the bill. They didn't tell me what the cost of the filters and installation was until I paid. They even avoided saying it was a hundred and ten dollars and said one ten thirty four- which I thought was the part number. They said it too when they were going to get the filters and didn't explain to me what it meant when I asked them during installation because I wanted to look it up. The filters cost $8 and $11 dollars online- installation shouldn't be triple the cost of a part. I've been doing engineering alongside automotive engineers for around 5 years now and know my ins and outs of a car. With that knowledge it feels more degrading to have gotten caught in this scam. Also it states I'm a new customer- but I was serviced there same time a year ago and it wasn't like this. They also said that it was new employees on the line along with management. Also reading the reciept again- I didn't sign any of them off.

  Business Response

  Date: 07/15/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-053086

  Customer Answer

  Date: 07/16/2025

  I am formally rejecting this response in order to keep the complaint open beyond the five calendar days allotted by the BBB, as Take 5 Oil Change has stated it may take up to five business days for their internal teams (district manager and claims team) to respond appropriately. Since calendar days and business days differ, I am requesting the complaint remain active until their stated response window has passed.

  
  I previously contacted both **************** and Customer Relations via email regarding this matter and did not receive a timely reply, which is why I escalated the issue through the BBB in the first place. As of now, I have not posted any public review on ****** or other platforms, despite the mention in the *** you attached, because I understand these processes take time.

  
  I will await a formal, documented response from Take 5 within a trackable channel, such as email or a written statement, so that both parties are properly recorded. I believe in accountabilityon both personal and corporate levelsand would appreciate continued third-party involvement, as I no longer trust myself to evaluate the fairness of the resolution alone, due to having already felt taken advantage of during this experience.
  Thank you for keeping this complaint active until a proper resolution can be achieved.

  
  Sincerely, ****** *********

  
  

  Business Response

  Date: 07/21/2025

  Hello, 

  There was an update on your claim that states the District Manager called you on 7/18/25 and left a message with a request to call back to discuss this claim. Please let us know if this is not the case and we will ask her to follow up again. 

  Customer Answer

  Date: 07/22/2025

  In Take 5 Oil Changes latest response, they claimed they attempted to contact me by phone. Upon reviewing my receipt, I discovered that they (******** Location Shop) input an incorrect phone number: ************ was listed instead of my actual number, ************. As a result, I received no calls, no voicemails, and no emails from Take 5 (site pictures attached). Their claimed attempt at resolution was sent to the wrong number, which does not constitute valid contact. For transparency and proper documentation, I am formally requesting that all further communication from Take 5 Oil Change be conducted solely through the BBB complaint system. I will not be accepting calls, texts, or direct emails. This ensures that a clear, verifiable record of all interactions is maintained for both parties. Thank you again for your assistance in keeping this case open until a verified resolution is reached. 

  Business Response

  Date: 07/28/2025

  Hello, 

  Understood and apologies for the issue with having the wrong phone number. The District Manager states that the shop never told the customer that they have to have the filters to pass inspection. The customer was shown each filter and given the price of the filters. 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/23/2025 ****** change $58.84 I went in for an oil change and the mechanic, *******, caused an arc by touching the starter with the oil filter wrench, FRYING the **** which is the brain of the truck. ******* shocked himself and even acknowledged that HE WAS THE ONE WHO DID THIS TO MY TRUCK. Now my Truck is a paper weight because the *** for my truck has been discontinued and can't be replaced.I spoke to another mechanic who said he could upgrade the system for $2500. Take 5 Corporate has been useless, and I am getting the runaround. The manager, ******, said to take the truck to a mechanic and get a diagnostic, and Take 5 would open up a case with Corporate to assist. So I took the truck to a mechanic as instructed by ******, and I was also instructed to do so by speaking with ***** from customer service, who opened the case. Within less than 24 hours, the case was closed before I could even get the diagnostic back and send it to corporate as instructed. NOBODY AT THIS LOCATION OR COMPANY WILL TAKE RESPONSIBILITY FOR DAMAGING MY TRUCK BEYOND REPAIR. I am a 100% DISABLED VETERAN, AND THIS HAS PUT A STRAIN ON MY LIFE AND FINANCES. The business won't return my emails or calls. No one has even acknowledged that Take 5 damaged my truck beyond repair.

  Business Response

  Date: 07/16/2025

  Hello,

  Please see attached document regarding your claim. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because: Take 5 is BLATANTLY LYING about what occurred when my truck was in their care. The mechanic, ******* DID INDEED GET SHOCKED because he cried out and said he was shocked and that's how I knew he got shocked when the arc occurred. He is the one who told me. He ALSO SAID THAT HE KNEW THAT THE ARC HE CAUSED COULD CAUSE DAMGE TO THE ***** OF MY TRUCK. Where do you think I got all of this information? I got it directly from Take 5s mechanic. I left my truck overnight because it was too late to do anything else. My truck was dead after this happened. When I went to get a new battery from Autozone the next day, Autozone said the battery was weak, BUT NOT DEAD, but they would still replace it if I wanted to since it was still under warranty. I took the battery back, Take 5s mechanic put the battery on and the BRAND NEW BATTERY STILL DID NOT START MY truck. Its not a battery issue and it NEVER WAS A BATTERY ISSUE. The arc, caused by Take 5s mechanic, *******, blew the brain of the truck. ******* knows it, the mechanic knows it, I know it, and Take 5 knows it. I am a disabled vet on a fixed income and you have just blown my mode of transportation and now you wont even take responsibility for your actions. 
  
  

  Business Response

  Date: 07/21/2025

  Hello, 

  I apologize this is not the outcome you were expecting. If you would like to appeal the decision, please provide any additional information or evidence to support your claim to the District Manager. His email is attached to the denial letter. 

  Thank you, 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14 I took my vehicle for an oil change to Take 5 in ****, **. During the oil change, my skid plate was not properly re-attached to my vehicle. After I left Take 5, my skid plate started scraping against the concrete. I brought my vehicle back to Take 5 and the staff apologized and said that they would fix my skid plate. They screwed the skid plate back on, and told me that I was good to leave. A few miles later, my skid plate came unscrewed again, and started scraping against the interstate. When I got home, I called the corporate office and filed claim number T5C-046142. This claim was declined, and I was sent a letter stating that my skid plate was already damaged upon arrival at Take 5. I advised that there were no notes of such damage on my receipt. I also advised that, if my car was damaged upon arrival, their team would have had knowingly let me leave their facility twice in an unsafe vehicle. I was assured that this is not company policy.On 6/3, I was contacted by district manager ******* *****. ******* advised that Take 5 would cover my damages and that I would be reimbursed for a replacement skid plate if I were to schedule a repair. I scheduled repairs to my car on 6/13, and afterwards I sent the invoice via text to *******. ******* responded that she would send this to her team so I could be reimbursed. I have since followed up several times with texts and call to *******, and I have not received one call or text back in the last month. I have called the corporate office several times as well, and have been advised that ******* would be contacting me. It has been a month since my last correspondence with *******. It has been two months since Take 5 damaged my vehicle. I didn't want to have to file a complaint, but I am being blown off and this has become my only recourse.I am seeking a refund for $314.86 in repairs and $192.45 for my visit to Take 5 that resulted in damages. I can provide proof of receipts/calls/texts as needed.

  Business Response

  Date: 07/15/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I see the claim that was filed. Could you please send the invoices and any other documentation that you have for this claim to ************************** and title the email with your BBB complaint number. 

  Thank you, 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:  ***** has responded, but resolution is still pending.  ******* no longer works for the company so ***** is confirming the next steps that the company is taking.  I am not unsatisfied with ******* response, but I cannot close out this case until resolution is determined.
  
  

  Business Response

  Date: 07/21/2025

  Hello, 

  Apologies for the delayed response to your complaint. We will have ***** follow up with you as soon as an update or any new information around the claim surfaces. 

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because:  it sounds like this is going through another claim review?  The claim was originally denied with a note stating that the damage to my skid plate happened prior to visiting Take 5.  After speaking with ******* (a Take 5 employee at the time), it was agreed that there was no documentation noting any prior damage.  Furthermore, if my skid plate was truly damaged prior to arrival, the Take 5 team would have knowingly allowed me to leave their facility in an unsafe vehicle, after removing a damaged skid plate, completing an oil change, and re-attaching the skid plate twice.  I was assured that this is considered dangerous and absolutely not the policy of Take 5.

  I had my vehicle repaired based on the direction of a Take 5 district manager.  I understand that she no longer works for the company, but I don't understand why this is so difficult.  I have provided a receipt showing that there was no damage noted on my vehicle before the oil change.  I have also provided screenshots of text conversations with a Take 5 district manager advising me to have my car repaired, and assuring that a refund for repairs and visit would be issued.  The amount of time everyone has invested into a roughly $500 refund is absurd.  It's been over two months and dozens of phone calls/emails/text messages at this point.  This all seems extremely ***** considering the damage clearly happened at Take 5 and I was instructed to get my car repaired.  What is there to investigate here?

  Business Response

  Date: 07/28/2025

  Hello, 

  We apologize for the frustrations and inconvenience for this claims process. Our teams have to do their due diligence with investigating the claim. The Fleet Response team will now be the main point of contact for this matter and will be assisting you regarding this matter. Please reach out to them for the next steps for the reimbursement process. 

  Thank you, 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed at the ******************* location in early 2025. In June 2025, I returned to the same location to get my routine oil change only to find that my oil plug was stripped. The tech asked me who changed my oil last to my surprise as they were the last shop to change my oil. The manager retreated and came back after the oil change to say I think I fixed it with a new plug. Suspicious about the fix applied, I took my vehicle to my normal service garage to ask them to inspect my oil pan. They concluded that my oil pan was damaged and gave me a quote for repair. I took the quote to Take 5 and the manager said he submitted my claim to Fleet Response. To this day, after several calls back to the shop, I have yet to hear from either Fleet Response or anyone at Take 5. The district manager **** has claimed that he has called me but I have heard nothing and he left no messages if he did call. I am still looking for a resolution.

  Business Response

  Date: 07/15/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. I have put in an escalation on your claim. 

  Customer Answer

  Date: 07/15/2025

   
  I am rejecting this response because: this is the same response I have been receiving from the people at the local shop. To be clear...I know the process and have been patient with the process. I know that either Fleet Response and/or the district manager (whoever that is ) is supposed to contact me about the claim. I filed this complaint because I have had ZERO contact from either. To date, I have received no phone calls or messages and no emails. I have called the local shop no less than 6 different times and have heard the same thing. I feel for the manager there as he has done all he can do. I am asking Take 5 to please take some action as my oil pan needs to be replaced sooner than later and Take 5 seems to have breached their duty of care as they damaged my oil pan during a routine oil change. I am trying to resolve this at the lowest level possible without any further escalations, but Take 5 is making this very difficult at this time. I am disappointed in the way that this has been handled as this is NOT the quality of service that I am used to receiving at my local shop. 
  
  

  Business Response

  Date: 07/24/2025

  Hello, 

  I am reaching out to note that we currently do not have an update from the team but wanted to respond to keep this complaint open. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2025, I brought my 2012 ***** S60 T5 to Take 5 Oil Change on ********** in ********, ** for a standard oil change. Shortly after the service, my vehicle began leaking oil and became undriveable. I discovered a significant oil spill and potential damage under the hood, which was not present before the service.I contacted the location and customer support immediately. I also submitted an email along with photos of the damage, but I have received no communication or resolution since. My vehicle has been sitting idle for days, and this delay has caused me hardship and left me without transportation.I am requesting that Take 5 acknowledge responsibility and reimburse the costs associated with any necessary repairs. I am also requesting formal communication from a corporate or district-level representative to resolve this matter as soon as possible.

  Business Response

  Date: 07/15/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your complaint. The experience you had is not what we want to exemplify as a company. I see that there has already been a claim filed with our **************** team and there has since been a response from the District Manager and that communication was sent to you. I have attached that here just in case you did not receive it. 

  Thank you, 

  Business Response

  Date: 07/16/2025

  Apologies. Here is the right attachment.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After oil change car would not start.Spent nearly two hours attempting to Resolve issue. Car was not running properly after oil change. Check engine came on. I was told by manager Fresh that he will file a claim on my behalf That never happened. I contacted corporate they advised me that they will have area director to contact me. That never happened. When I went back a week later I was told to take to auto repair shop to have repair done and they would return? Courtesy check cost 145 dollars I paid. The repairs will cost $237.00 Im not going to spend anymore money because of negligence on the part of Take5

  Business Response

  Date: 07/10/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/10/2025

   
  I am rejecting this response because:
  You never answer your phone and the store manager had assured me it was being taken care of. Meanwhile Im driving a vehicle damaged by TAke5. Your constant delay tactics is very troubling. My truck was in perfect condition until your technicians including store manager touched it and now I have to find a way spend more money to get an attorney involved 

  Business Response

  Date: 07/13/2025

  Hello, 

  I do apologize for the delay. I have put in an escalation to the District Manager and the Claims Team to get us an update on this claim as soon as possible. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:
  
  

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because:
  
  

  Customer Answer

  Date: 07/28/2025

   
  I am rejecting this response because:
  
  I brought my vehicle into the Laplace location to have a routine oil change. However, after two hours with four technicians working on my vehicle including the store manager. My vehicle started stalling and the check engine light came on on my 2015 GMC Canyon. I was advised to take my vehicle to an automotive repair shop get a diagnostic and a claim would be filed with corporate. That never happened my vehicle was broken by take 5 and they are not taking responsibility for this issue. I want to settle this matter before having to file with small claims court.

  Desired Resolution:     
  Repair

  Business Response

  Date: 07/28/2025

  Hello, 

  We have gotten notification that the District Manager has approved of the reimbursement of the ********* invoice. We will be getting it sent to our team for reimbursement. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.