Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th at 5:24pm, I went to Take5 5 Oil Change to get my state inspection for my vehicle registration. Location ****************************************************************************. ************ I was sitting in my car and one of the ***s put a machine on the outside of my windshield by the location of the sticker for the test. The other one was at the hood. When he closed the hood the machine was still on the outside of the windshield. I heard a crack. I thought it was the machine and the *** said no it is fine. He then proceeded to start making a joke about my car missing a piece but he said ''discombobulated'' so I was confused. Needless to say he knew what had happened and did not address it. When I got home, I saw what had happened. I went back to them to let them know. A *** named ****** (who was the one at the hood- not making the joke) received my information and said I would get a call or email from their team assuring me their insurance would cover it (I would get a call or an email). I hadn't heard anything so I went to the location again and spoke with the supervisor, ***. He told me the same thing. I still haven't heard anything and when I call I can't get through to anyone to help me (automated system) and then when I sent an email I got a response: ''Your request to ****************************** could not be created. If you would still like to get help, please contact the team directly. If you have received this email in error, please ignore it.'' The email address I sent it to was what was on their website: ****************************************** I went to the Audi Dealer (I drive a Q7 and the windshield is not cheap to fixed to get to the original state) to get a quote so I have this to share with Take 5 when I would speak to them. I have attached a picture of the information that has been provided and of the windshield. I hope you can help me get in touch with their liability team or whomever is going to have to pay for this since this was their fault.

  Business Response

  Date: 08/06/2025

  Hello, 

  We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process. 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as long as they will be in compliance with responding and resolving the issue. I had not heard back from them in the timeline I was promised by the supervisor and was not able to get in touch with them over the phone so felt like I was getting the run around and that the issue would not be resolved. 
  
  Thank you. 

  Monique 

  
  

• Initial Complaint

  Date:08/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/25 I purchased an oil change and new cabin filter in ************* for $203.72. The next day I noticed an oil leak. I have tried to call numerous times, each time for hours. I have attempted to send email that will not go through. So I am going on my third day with no response. All while continuing to have an oil leak from the oil pan.

  Business Response

  Date: 08/06/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Take5 Oil Change. On March 14, 2025 I asked for an oil change in the air filter. I got the Oil Change. The young man came over to the car and told me he had aI took my car to Take5 Oil Change. On March 14, 2025 I asked for a oil change in the air filter. I got the Oil Change. Theyoung man came over to the car and told me he had a hard time removing the screws and he couldnt get them Loose so he was just gonna leave it alone. I okayed it got on march 15, 2025 drove less than a mile altogether to the store nearby. Got up on March 16, 2025. My car sounded a motorcycle and it cut off. I tried starting it again. It sounded the same and cut off immediately I reached out to Take5 Oil Change the next day, March 17, 2025. And the supervisor at the location I went to gave me a card with the 800 number on it called it. It was fleet respond third-party for Take5. They sent someone out to take my car to ***** Buick dealer so that they could get a diagnose. The car was diagnosed that the intake pipelinewas broke. ***** Buick dealer reached out to fleet response with a price fleet responded reply back on April 16, 2025 and said that they were notresponsible for vehicle damage. ***** Buick dealer sent pictures of the pipe line being zip tied up with a red zip tie. There were no screws, but one in the area that was broke I do have communication proof with the Buick dealer as well as paper trail. I was very unpleased with how this matter washandled due to me being disabled and on a fixed income, I had to borrow the money from someone to get my car back because I surgery during this process and it was setting me further back. So I pay the amount to get my car back that they were reliable for only.

  Business Response

  Date: 07/30/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2018 Infiniti Q50 into the Take 5 on **************************** for a routine oil change on April 26, 2025. I purchased an oil change and opt in to change out my filters. I experience car trouble some time after this oil change and had to have my car towed to the ******** Dealership. It was here that I learned my oil pan had not been sealed properly and my car had been leaking oil until the engine went out. It will now cost over $29,870 USD to fix the engine of this vehicle that could have been completely avoidable. I have tried reaching out to the store manager as well as Take 5's District Manager for over a week and have yet to get a call or email back at this.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Mgr, all incorrect services are recorded showing incorrect pressure testing & not performing safety checks by new employees with no Mgr on duty. My car lost all ************** while driving the day after service. Filed claim immediately and Take 5 District Mgr is not properly handling. I am on day 5 of not able to use car & no one will call me back.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1620579

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a near hour wait, I had an oil change at Take 5 located at *************************************** on 07/06/25. Three guys worked on my Jeep. Upon leaving the parking lot, my battery light came on. I went back immediately to Take 5. I waited another hour in line. The oil was leaking out of my Jeep. I told the worker that the o-ring probably wasn't on the oil filter correctly. He got on the phone with his manager who was off that day. The manager told him it was either the o-ring or a bad engine gasket. The worker said he checked the o-ring and it was fine. He filled my Jeep with more oil and told me to go to a mechanic immediately because they don't change engine gaskets. I had no problem before they touched my Jeep. This was a Sunday afternoon. The worker told me what mechanic to go to that was open and to only drive 20 mph so all the oil doesn't leak out on the way there. I was stunned, but what else could I do. That could have damaged my engine. I went to the mechanic and the o-ring was not on properly. He showed me the oil spewing out of the of the engine. My Jeep was a mess. Oil was all over under my hood, on the engine, belts, other components and the ground. I have photos. Cost me more money to have a new o-ring put on and more oil. The mechanic said they sent 4 other people to them with the same problem. Sounds kind of sketchy. I called the number on the invoice, and it went to a complaint line. First time I called they took my info and said someone would call me in 3-5 days for a refund. No call. The second time I called, they said they would expedite my claim. I waited approximately a week and a half and no call. The third time I called, the complaint was supposed to be sent to the district manager. Still no returned call. I emailed them my photos. This is bad business. They don't care about their customers. I should be reimbursed for my trouble. A simple oil change cost me $188.00 total. Inv#*****

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 08/01/2025

   
  I am rejecting this response because:  I am getting nowhere with customer service. They tell me they will expedite my claim, and I hear nothing.  They tell me they are forwarding my claim to the district manager, and I hear nothing. They sound like they are aggravated when you keep calling.  I feel like Im getting the run around.  You have the pictures as proof of what happened.  You see how long ago I filed the claim and how many times Ive called. You can pull the video from that location on that day and see what happened. Im just trying to get a refund due to a problem caused by your employees and the inconvenience it caused me. Unfortunately, its still causing me an inconvenience having to handle it this way.  If a manager or assistant manager would have been on the premises, all this probably could have been avoided.  Your employees shouldnt have to call their manager on the phone for advice.  They are working so fast, they are not paying attention to what they are doing. I appreciate your response.  Anything you can do to help would be appreciated.  Thank you for your time and assistance.
  
  

  Business Response

  Date: 08/01/2025

  Hello, 

  We apologize that **************** has not been more assistance. The claim has to be reviewed and processed with a separate team and they are assisting to the best of their ability. We will follow up with the District Manager and the Claims Manager regarding this claim and have an update for you as soon as possible. 

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Improper service caused damage to my vehicles oil filter housing, and the company is refusing to take responsibility.Details:I received an oil change from Take 5 Oil Change approximately three months ago at their Balcones branch. At my most recent visit, I was informed by a Take 5 technician that the oil filter housing had been over-tightened during the last service, causing damage that now requires it to be forcibly removed and replaced.This was not the result of misuse or neglect on my part it was caused by improper service. However, I am now being asked to pay additional fees to repair this issue.I submitted a claim to Take 5 corporate with all details, and they denied it, despite their own technician admitting the housing filter was over-tightened. I am seeking reimbursement for the repair which cost me $348.I am requesting that Take 5 take responsibility for the damage and provide a fair resolution or I will have to proceed with further legal actions.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report an unresolved issue involving my vehicle following an oil change service at your location at ************************************************************************************************* on May 24, 2025, On May 28th, I received a message on my vehicle informing me that too much oil had been added to my car. the excess oil was drained. A month or so later, my car began jerking and check engine light and EPC light appeared on my dashboard. I called to report the issue with customer service, and on I was contacted by the store manager who offered to come to my home to address the situation The code P00AF which he said was related to the turbocharger and claimed had nothing to do with the oil change. The car has low mileage and was in perfect condition before the oil change.He directed me to a repair shop that he personally knew, instructing me not to take the car to **** because of potential high cost, I found this request extremely concerning. I sent him information indicating that overfilling oil can cause turbocharger damage over time. Still no call from the district manager, I called Take 5 customer service and was told that my claim had been closed and marked as resolved despite the fact that I have not talked to the district manager. As of today, July 24, I have had to take a **** to work and my car is still Immobile in a parking ramp!

  Business Response

  Date: 07/25/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint. We see the original claim that was filed and understand that the District Manager has since reached out to you regarding this claim and that they need a diagnostic of the car before moving forward. If you do not have the District Managers email, please email that diagnostic to ****************************************** and we will get it added onto your claim. 

  Thank you, 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 01, 2025, I took my vehicle, a 2014 Ram 1500, to the Take 5 Oil Change #**** located at ******************************************* for a routine full synthetic oil change. During the oil change, Take 5's technicians, ***** and ****, noticed an issue and, after completing the oil change, asked where I received my last oil change. I informed ***** that it was done at this same location in December 2024, after which he hesitated and then informed me that my oil pan was dented and they had to force the oil drain plug back into the oil pan. ***** stated that, based on what they saw, the damage probably occurred during the previous oil change, and the two technicians who did that work in December 2024 no longer work for the company; ***** also said he did not believe that Take 5 would accept responsibility and repair the damage based on his experience. The store manager Berto was never available, and suspiciously, ***** was let go by Take 5 two weeks after the oil change. I filed a phone complaint with Take 5 and received an email from ****** ********, Third Party Senior Claims Representative. They wanted an evaluation and pictures, but would not guarantee repayment, despite knowing that Take 5's technicians found and noted the damage under my vehicle account, which they would not provide. Furthermore, ***** stated that removing the oil drain plug would cause a constant or would break leaving the vehicle inoperable (which was verbally confirmed by a dealer). Yet Take 5 continually requested pictures without any assurances that they would pay for the repairs or reimburse for the mechanical evaluation. On July 20, 2025, I provided Take 5 with the dealer quote they requested for the oil pan repair, along with the verbal expression provided by the dealer's service people. On July 21, 2025, I received a voicemail stating that they would not pay for the damages since they could not confirm it occurred at Take 5 despite having receipts from December 2023 to July 2025.

  Business Response

  Date: 07/24/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 07/24/2025

   
  I am rejecting this response because: I have provided additional picture evidence to Take 5 showing the visible leak, obvious damage to the oil drain plug, and surrounding oil pan, which emphasizes the presence of a pink foreign substance only present at the oil drain pan location. The substance appears to be lock tight which I believe was used by Take 5's technicians in an effort to mitigate oil leakage and hide the damage they caused to my oil pan and drain plug. 
  
  

  Business Response

  Date: 07/25/2025

  Hello, 

  Understood. We will see to it that the information provided by you is reviewed by the team to determine if a different outcome can be made. 

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because: I have yet to hear from Take 5'S Third Party Claims Specialist ******** ******** or Third Party Senior Claims Representative ****** ******** despite numerous calls and voicemails to their direct numbers provided in their earlier emails. Furthermore, I now have a vehicle that is unsafe to operate with my family on board and around other motorists due to the newly developed oil leak and damage severity which includes an apparent work around through the use of a pink foreign substance that looks a lot like lock tight.
  
  

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the lack of communication from that team. The claim is with Fleet Response so all communication will need to go through that team. You can also call that line and asked for a supervisor to discuss your claim. 

  Customer Answer

  Date: 08/01/2025

   
  I am rejecting this response because it does not provide any further information or resolution to my issue. Furthermore, today, 01 August 2025, I received an email (see attached) from Mr. ****** ******** (Third Party Senior Claims Representative) stating that, "That residue appears to either be tamper goo or is rust mixing coloring the active leak. Take 5 does not use tamper goo and if that is what it is then it may just be residue from when a previous service was done by a shop that does use the goo." This leads me to believe that Take 5 is once again trying to reject responsibility for the damage to my oil pan/oil drain plug despite having been given receipts establishing that Take 5 has been the only company to perform my oil changes for over a year (December 2023 to July 2025). If Take 5 wishes to continue to suggest that some other oil change company caused the damage, I do have receipts going back to at least 2021 showing that Take 5 is the only company that handled my vehicle's oil changes. Thus, despite Take 5 servicing my vehicle's oil changes for several years, no Take 5 employee beyond ***** and **** on 01 July 2025 had ever mentioned the presence of any substance, discoloring, or rust. Hence, I find this response to be a poor excuse at side stepping Take 5's responsibility to a formerly loyal customer. 
  
   
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place on Monday, July 14, 2025, when I took my 2017 ********** Jetta to Take 5 Oil Change in **********, ***** off of *********************, for a routine oil change totaling $95.61. Since then, *** experienced serious issues that caused vehicle damage, expense, and major inconvenience. On July 21, just a week later, my check engine and EPC lights came on, and I heard a rattling noise from my enginesomething that had never occurred before. I immediately brought the car to Thousand Oaks Automotive in ***********, *****. They found the oil filter had been left loose during the oil change, causing oil to leak throughout the vehicle, including the engine, exhaust, and back oil to as well as throughout the engine. Due to this negligence, I have been left without a car and have already paid $298.54 for cleanup and a replacement oil change, plus $89.00 for diagnostic testing. The mechanic noted extensive oil contamination underneath the vehicle and abnormal engine sounds. It is still unclear if permanent engine damage has occurred, though *** been advised that it is a strong possibility. I began calling Take 5 customer service on the morning of July 22 at 8:41 AM and wasnt able to file a complaint until 10:27 AM. Repeatedly, I requested to be connected to the ********** location and was told they could not be reached. I also asked for a direct phone number or email for the store or manager and was told that was not possible, which is unacceptable. On July 23, I called again and spoke to another representative who then stated there was a direct line to the shop. When I asked for a timeline for follow-up on my claim, no clear answer was given. The lack of transparency, urgency, and accountability on both the customer service and shop level is incredibly disappointing and has only added to the stress and frustration caused by this situation.

  Business Response

  Date: 07/24/2025

  Hello, 

  Apologies for the delay on this claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because:
  

  I have not heard from anyone regarding this claim, and it has been 4 business days. I am waiting to hear back from someone from Take 5 about getting this issue resolved and reimbursed.

  
  

  Business Response

  Date: 07/28/2025

  Good afternoon, 

  Your claim is now with our Third Party Claims team. Please reach out to them for further assistance on your claim. They will now be your main point of contact regarding this matter. Here is the information you need to contact them. 

  Fleet Response

  **************

  Case Number: 1619707