Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple treatments and it was ineffective. We were inundated with all sorts of bugs: spiders, millipedes, etc. The worst part is that they don't explain their contract terms when their slick salesperson pitches you. A regular treatment costs $135 but they offer your first treatment at $65 and say that you have to pay the discount if you cancel the service before the year is up. That makes it sound like you'd be on the hook for $70 if you cancel. WRONG! I attempted to cancel only to find out that the first treatment was actually a "clearing treatment" which normally costs $269. So to get out of the service I had to pay $204. It was either that or pay over $400 for ineffective treatments for the remainder of the year. I feel like the salesperson purposely misled me to believe the opt out penalty was $70 instead of $204.

  Business Response

  Date: 05/24/2023

  Here at Rumble Pest Solutions, transparency is always of importance. After reviewing Mr. ******'s account, I do see that both documents, our service agreement and welcome letter, have been signed and released to Mr. ****** for review. I have attached these documents to my response today. You will see that this clearly states not only some general information about our initial flush out treatment and how an increase in pest activity is to be expected, but also shows the early cancellation fee if all contracted treatments are not fulfilled. I do see that we provided Mr. ******'s initial flush out service on 4/18/2023. Our office staff reached out on 4/20/2023 to follow up on the service provided, and Mr. ****** seemingly was pleased with the job done. I do see that Mr. ****** contacted our office on 5/8/23 with complaints of continued pest issues. Please bare in mind that this can be extremely common as we are trying to gain control of existing egg cycles, and ultimately why we offer unlimited free return visits. We scheduled Mr. ****** for a free return visit which took place on 5/9/23, and he made no further complaints regarding pest activity up until yesterday, 5/24/23. We again offered a free return visit, which Mr. ****** refused, and requested to pay the early cancellation fee. This fee was $204.00, as clearly stated on our service agreement and welcome letter. Rumble Pest Solutions stands by the charges and decisions made in regards to Mr. ******'s account, as they are in accordance with the two agreements between us and Mr. ******. 

  Customer Answer

  Date: 05/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The salesman never went over the initial treatment fees. He made it seem like cancellation of service would only be $70. In addition, the treatments were totally ineffective. I even requested an additional treatment just to be certain and it was also ineffective. I was unable to file more complaints about the treatments because I was informed I must wait at least 10 days. Even after the waiting period, it was not effective. If they will refund the difference of 204 and 70, which is $134, I will consider this resolved. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 05/26/2023

  As previously stated, we stand by the charges and decisions made in regards to Mr. ******'s account. 

  Customer Answer

  Date: 05/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Not only were the charges exorbitant, but the treatments were completely ineffective. Had they worked in any capacity then I would not have had a problem and would’ve continued the service. I believe that the complete lack of effectiveness for the treatments, as well as the verbal misrepresentation of the first service, shouldn’t title me to at least a partial refund.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They haven't given us any information on what chemicals they use, not one invoice and they won't treat under the house and it needs to be treated. I don't want their services anymore.

  Business Response

  Date: 04/03/2023

  Good afternoon! After reviewing Ms. *******'s account, I do see that we have notated for her appointment to fog her crawlspace during her scheduled treatment on 4/4/23. We do not have our technicians go into crawl spaces to spray, as is inhibits their breathing, and offer crawlspace fogging instead. This is a fogger bomb that we place in the crawlspace. Not only is this a safer alternative for our technician, but it is also a more effective treatment for areas such as a crawlspace or attic to be bombed so all corners can be reached! I do also see that we have always emailed over a service completion form to the email address on Ms. *******'s account. I have attached a copy of one of these service completion forms. You will find that the name of each product used and the amount used at Ms. *******'s home is listed. There is also a direct link listed for each product label, as well as further details such as temperature during treatment, how quickly the wind was blowing during treatment and it's direction, and how long our technician was present for treatment. 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to spray at my home. Whatever they sprayed was not effective. I hired another company to come out and spray and it worked on the first spray. They claim I owe $125 for another quarterly spray even though they didn't come out. I told them I wasn't going to pay because they didn't provide the service.

  Business Response

  Date: 02/10/2023

  After reviewing Mr. *****'s account, I do see that he signed up for treatments with us on 7/12/22. Mr. *****'s initial flush out service was provided on 7/13/22. I have attached a copy of the service completion form from this treatment. During this service, our technician went over what is called a "Welcome Letter". In this, it is explained that the treatment we were providing (the initial flush out service) would cause a slight increase in pests, as our product is meant to draw pests out of cracks and crevices and then they begin to die off. Our products used are not kill on contact products. We returned for Mr. *****'s first quarterly service on 8/9/22. No complaints of continued pest issues was mentioned. I have attached a copy of this service completion form as well. On 10/14/22, our office spoke with Mr. *****. He stated he planned on paying the balance, but wanted to cancel. Again, no mention of continued pest issues was mentioned. Our office questioned why he was wanting to cancel, as no previous complaints had been made. We did offer to return to Mr. *****'s home for a free treatment, but he refused and stated to cancel his service. He stated that he would pay for the treatment provided on 8/9/22. Unfortunately, Mr. ***** signed a service agreement with us, and if he chose to cancel prior to fulfilling this agreement, there would be a cancellation fee put in place. This was explained to Mr. *****, and he stated that he would not be paying the cancellation fee. Our office has attempted numerous times to reach out to Mr. ***** to rectify this situation, but have not received any responses. 

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $100 for one time visit to spray for ants. They came back and I paid them more money. I ******* them and there are a lot of people that have the same problem. They came again on Friday, Jan. 20th. I would not let them spray. A rep called and would not listen to me. She said "shut up." I hung up on her after a while. She said if you don't complete your contract I will charge you $169. I called my credit card company about this.

  Business Response

  Date: 01/23/2023

  After reviewing Ms. ****'s account, I do see that our office made contact with her on 1/20/23 after our technician arrived for treatment. She explained to our office that she wanted to cancel because we did not treat the interior of her home, and that she had still been experiencing issues with ants, and described our service as "lousy". When Ms. **** was speaking with our rep, she was not told to "shut up".  It was explained that we were trying to help with her situation, but that if she did not accept the options made available to her, we would impose the $169.00 cancellation fee in accordance with her service agreement, and stated that this had been mailed to her. The options offered to Ms. **** were free return visits to help with any issues she was still experiencing, but Ms. **** refused. Ms. **** did sign a service agreement with us for 5 contracted services, and a copy of this agreement is attached. During Ms. ****'s initial service, the details of this agreement were gone over again with our technician. The agreement states that if for any reason the agreement is cancelled prior to the completion, a $169.00 fee will be owed. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 06/11/2022, but I was not read or was I given any paperwork. I was informed that the monthly cost would be 40.00 a month for the services, they started the services immediately after. The charge went up to 119.00 in July I told them by letter that I did not want them to come back and also in person. I was not charged in August or September. I was charged again In October for 119.00 and then they came and sprayed, and I specifically informed them not to spray. I stated them to them that I would not pay because I asked them not to. I was not charged for November, or December, but it shows that there is a bill for 01/2023 and 04/2023 for 119.00. I do not want the services. I finally received paperwork 6months later. They stated that I have to pay. I have health issues, and I rent a apartment that does not require me to spray. I just want to end the services.

  Business Response

  Date: 01/03/2023

  After reviewing Ms. *****'s account, we have seen the following. Ms. ***** signed up for treatments with us on 6/11/2022. At the point of sign up, Ms. ***** was shown her Quarterly Service Agreement and signed said agreement with our sales representative. This service agreement included 1 initial treatment priced at $40.00 and 4 quarterly treatments priced at $119.00. Ms. *****'s first service was provided on 6/14/2022, where another agreement was signed with our technician. This second agreement is a recap of our Quarterly Service Agreement, and further breaks down the details of our Quarterly Service Agreement. This document is what we call a Welcome Letter. We called Ms. ***** on 6/14/2022 to follow up on the services provided, and answer any questions she might have, but she did not answer our phone call nor respond to our text message. I do see in Ms. *****'s account that she opted into a month billing option. This is something we offer to a lot of our customers. This breaks down the total service price ($119.00) into three monthly payment which would total $39.67 per month. When a bill is sent in the mail, a full balance is shown, but we only expect the $39.67 be paid each month, and this was explained to Ms. ***** on a couple of occasions. According to our billing records, Ms. ***** paid $40.00 via check in the mail, which our office received on 7/11/2022. We provided Ms. *****'s first quarterly treatment on 7/19/2022 (about a month after her initial treatment, as contracted), and this service was priced at $119.00, but again only a $39.67 payment each month was expected. Our office received a check payment via mail on 8/8/2022 totaling $40.00, which left a remaining balance of $79.00. We received no more payments from Ms. ***** until a check was received by our office on 11/30/2022 totaling $79.00. Because Ms. ***** still had treatments included in her service agreement, another treatment was scheduled for 12/02/2022. When our tech arrived, Ms. ***** let our technician know that she did not want the treatment. Our office reached out shortly after our tech left Ms. *****'s property to get her scheduled, but we did not receive a response to our call or text. Again, because Ms. ***** still had treatments included in her service agreement, she was scheduled again. Our technician arrived on 12/6/2022 and provided a full exterior treatment. After our tech had finish his exterior service, Ms. ***** came outside and told our technician that she would not be paying for the service. Ultimately, since a treatment was provided, payment was expected. Please bare in mind that we did send Ms. ***** notifications of our intended service on 12/5/2022 at 10:41 AM, and a reschedule or a cancellation was not requested. Our office contacted Ms. ***** on 12/21/2022 regarding payment, and she stated there was no month for her to give us, and we let her know that a cancellation specialist would be reaching out to her. We have mailed Ms. ***** copies of her service agreement and have attempted numerous times to rectify this situation, but each time we are able to get Ms. ***** on the phone, she informs us that she cannot talk because she is too busy to talk and will call us later, or claims that she does not know who we are. At this time, Ms. *****'s account account has been closed per her request, but a balance still remains and our office has continued to attempt to make contact with Ms. *****. There is an attached copy of Ms. *****'s service agreement for reference. 

  Customer Answer

  Date: 01/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: They have not told the truth, I have a card that was given to me  that shows 40.00 dollars and not 119.00 dollars any where.  I did not receive any information from the business until six months later.  I had everything paid for.  I requested for them not to spray and they sprayed anyway.  Do you owe for something that you requested for something that you asked not to be done.  I have called them three times and they did not answer the phone.  I have paid in full.  On 12/02/2022 tech arrived and the service was canceled and they sprayed anyway.  I told them that I would not be paying because I asked them not to come. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ** *****

  Business Response

  Date: 01/12/2023

  When our tech arrived on 12/2/22, and Ms. ***** cancelled the treatment, our office reached out to get her rescheduled. We did not receive a response, and ultimately due to Ms. ***** having a service agreement with us, the treatment was scheduled again. We did advise Ms. ***** when we reached out to reschedule, that it would be auto scheduled if she did not set a date with us. We also sent service reminders on 12/5/22, prior to our scheduled service on 12/6/22. Our office has reached out numerous times to offer solutions to Ms. *****, but have not been able to come to an agreement. I have, again, attached copies of Ms. *****'s service agreement. 

  Customer Answer

  Date: 01/30/2023

  My son took care of it.  He called them and took care of it.  They are not a good company to deal with.

   

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just moved here and had so many things happening all at once and suddenly a man came to my door and talked to me about bugs. I wasnt in the mood to argue about if I had bugs or not so I just asked him what he needed from me to spray for bugs today. He told me that it wasnt a contract or anything and assured me solidly it wasnt, I even asked to confirm he said they could spray once and they will be available for me if I needed another spray the next month because usually the first spray causes more bugs. Makes sense, so I signed. They keep coming to my house without an appointment or phone call and every time I would have no idea they were coming other than a note on my door that says cant go in the back yard because the gates secured ok #1 cause you werent invited Why are you here? One time they went INTO MY BACK YARD THRU THE **** AND LOCKED MY CHIHUAHUA IN THE HOUSE FOR 12 hours while I was at work because **** spotted in the back yard I have a dog door. If my dog wanna be snatched by a hawk, he made that choice. But why do I continually get charged because you #1 lied to me to my face that it wasnt a contract and #2 I have never made an actual appointment you just come because its a funny time and #3 you spray my yard like youd spray a cat on your table threatening to knock a glass off. Its terrible, I could walk outside on the daily and accidentally smash more bugs than the area they spray for. Im incredibly unhappy but apparently Im locked in to a contract no one asked me permission to be locked into. When I signed it was directly after payment for one treatment and it was a transaction signature: same as the when I bought food for my kids at the store. Not fair; horrifying business and Id rather have bugs in bed than lose as much money as I have and clearly will continue to lose. Im furious but helpless: thanks. Great job bug guys. Ruin peoples lives. Didnt see that in the advertisement but youve nailed it. Put that on your card.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a door to door salesperson in a very unprofessional manner that told me he worked for a pest control service that was offering a one time deal because there were other houses in my neighborhood being treated. He mentioned a contract and I told him I did not want any further services, just the special he was offering. That was not the case and feel very misled and tricked into having further services that obligated me to 12 treatments. The first treatment was decent, although all of the others I had to call and complain because they ran a duster around the outdoor windows and called it complete. I followed through with horrible service I feel very duped into and then told I haven't completed the contract and they continue to call and text every day trying to collect even more money. This is a terrible way to do business and I felt the need to report such poor business ethics.

  Business Response

  Date: 10/14/2022

  Here at Rumble Pest Solutions, we try to be as transparent as possible. Not only is a service agreement signed with our sales rep at the door and then emailed to *** ********  prior to providing the initial treatment, but our technician also goes over what is called a Welcome Letter. This Welcome Letter breaks down exactly what is stated in our service agreement, and both the customer and technician sign this. Our office then provided a follow up call to *** ******** the day after her initial service to ensure that the service went well, and remind her that the first of four quarterly services would be provided in about a month. Looking at *** ********** account, she did not complete your service agreement. Our service agreement consists of 1 initial service, and 4 quarterly services. *** ******** completed 1 initial service and 3 quarterly services. Because she did not complete this service agreement, an early cancellation fee was imposed. Our office attempted to call, text and email *** ******** numerous times regarding this matter prior to cancelling her account, and even offered a discount on her last service to help out with the financial difficulty she was experiencing, but got no response from *** ********* I have attached copies of *** ********** service agreement and welcome letter for review. 

  Customer Answer

  Date: 10/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The contract which I was tricked into signing was more than fulfilled. I have documents showing all of the completed service dates and confirmation of completed services. I do not owe anymore money to this company and feel they handle their business in a very dishonest and unprofessional manner, not to mention taking people's hard earned money to trick people into their services that are less than satisfactory. I expect a zero balance on my account and to stop being harassed by this company.

  
  
  Sincerely,

  
  
  
  
  ****** ********