Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the company for quarterly pest control. I cancelled my service via email and received a response from the company that they received my response but they'd like me to call them to tell them why I wanted to cancel. I replied I was cancelling and my auto payment was scheduled soon and to please not charge the card on file as I was cancelling. I looked a few days later and they charged my card. I filed a dispute with my credit card company and the money was refunded to me. They then began calling, texting and emailing me almost daily. In this time, our young daughter passed away unexpectedly. When I'd finally had enough of the harassment I called the number and they proceeded to tell me I owed a payment of $59 and a $25 dollar returned payment fee, even though I'd cancelled. I then asked to speak to the owner and the person stated she'd have to see if she could give that information out. Then I asked to speak to someone in charge and she said she'd email me the information. None of this ever happened, even though they continued to claim they are a small, family owned business. They have a record of all of my email correspondence.

  Business Response

  Date: 09/08/2025

  I took a look at Mr. ********* account. We received notice on 7/21/2025 that he would like to discontinue services. We did request that Mr. ******* call into our office as we require a 30 day notice of intent to cancel, and wanted to discuss any further owed balance as there would be an owed fee for July as Mr. ********* monthly subscription fee generates on the 22nd of each month. I have attached a copy of ********************* agreement to my response here. 

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had this business treat for ticks and fleas in my backyard and now the skin of my 2 dogs paws pads is sloughing off. They will not help us, other than still charging us $300 for early cancelation. Please help. We spent $270 for 1 treatment that injured my dogs paws pads

  Business Response

  Date: 09/05/2025

  As explained to Ms. **** during our call with her on 8/19/2025, we believe to the fullest extent that there is not possibility that this issue arose from our product. We treated Ms. ****'s home on 7/10/2025. With our products being water activated, they actually seep into the ground and do not sit on top of the grass for any longer that 24 hours. There is no possibility that the dog would have had direct contact with these products over a month after the service provided

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we entered into an agreement with Rumble pest solutions for a monthly fee for quarterly service which had to be paid with a credit card. they said to get the deal had to sign up for a year but we could cancel after that. That was in April of 2024. This April an employee of the company showed up to treat our house and renew the contract. I informed him at that time this would be the final treatment and we would not be renewing. He then proceeded to talk to my wife to ask her and she told him we were cancelling. He wanted to know why we were cancelling and after more discussion he said ok and did what we assumed was the final treatment on our house and left. On 7/10/25 an employee showed up at our house without our consent and said he was here to treat the house. We told him we had cancelled the service and he said we were on his schedule. My wife went to check the records of our credit card and they had continued to charge us monthly for the service. My wife contacted the company (as did later) and ask why they continued to charge us when we had cancelled. the first **** said they couldn't refund our money because it was their policy to require 30 days written notice. We asked where that policy was and they said it was emailed to us....but sometimes it goes to spam We checked and didn't have a emailed policy and we told them we had informed the route manager that we wanted to cancel but they said that was inadequate. At no time did the the employee mention we needed to cancel in writing. Contacted an office manager and he said he had no record of our cancellation. At that time I requested he provide a refund and he refused but while he was talking to me he cancelled our contract to which I replied I thought you needed 30 days written notice. He politely refused my request again and I told him I would pursue other means to get restitution.

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man came to my door for pest prevention services. I agreed to his treatment plan with the understanding he was to begin. He said someone would be out next day to spray. I took off work to be here due to my dogs. That did not happen so I waited another day before contacting. When he came out he didn't have the correct equipment and someone else had to come out. The receptionist scheduled the following day, I wasn't able to be home but supposedly he came out. Nothing appeared completed. I had a family emergency i had to attend to so I contacted following week to cancel due to the headache it's already been. I emailed in writing as stated, yet they still charged my card! I'm demanding a full refund $279 immediately.

  Business Response

  Date: 06/24/2025

  I have reviewed Ms. ****** account. We did sell **************** on 5/9/25, and provided the first treatment on 5/10/25. Please see attached service completion form. You will find that we were present for 58 minutes and provided a full treatment for both moles and general pest activity. I'm unsure of what Ms. **** is referencing to in regards to an incomplete service as the technician's notes state the full service was completed, but nonetheless, when Ms. **** contacted our office on 5/14/25 we promptly sent another technician out on 5/16/25. We have already issued Ms. **** a $167.00 refund and seemingly have resolved any concerns or issues and Ms. **** still has an active account after further communication with our office. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rumble Pest charges clients monthly for a quarterly service. My last quarterly service was in December and my next one will be in March. I have cancelled my service with them yet they are claiming because they have created an invoice I am responsible for paying it. Even though I will not be receiving their service. I am not in any contract as I completed that obligation April of 2024.

  Business Response

  Date: 02/03/2025

  As you will see in Mr. ********** attached service agreement, we required a 30 day written notice of cancellation. We did not receive said notice, therefore the charge remains on Mr. ********** account. 

  Customer Answer

  Date: 02/04/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: I was no longer in a contract in addition I am providing more than 30 days from my next service.
  
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/05/2025

  We received your notice to cancel after your January monthly subscription fee was generated. This invoice was generated on 1/10/25. You requested cancellation of your account on 1/13/25, after said invoice had generated. I see that as of yesterday morning the balance has been paid on your own accord via your customer portal. 

  Customer Answer

  Date: 02/06/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: generating an invoice does not classify as a service you get to charge me for. I still cancelled over 2 months before you would perform any service. You believe by creating an invoice that you provided a service. This isn't Russia! It is sad that your business is hurting that bad over $45. You are correct I did pay it. My credit score is worth more than $45. It was interesting to learn you don't value your reputation as much. It will be worth letting everyone know your business practices, seems like I am not alone. Word travels fast in a small town.
  
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the $292 charge sent to collections regarding services from Rumble Pest Solutions.While I was initially signed up with a door-to-door salesman as a business expense for my home office, on behalf of Texas Mineral Solutions LLC. Our company went out of business and my company credit card that was used for billing was cancelled. I clearly communicated this situation and desire to cancel this service with the Rumble office in ********. Despite this, I have been charged for additional services I neither authorized nor received.

  Business Response

  Date: 02/05/2025

  I have attached ******************** documents as well as a form showing completion for the charges and services in question. As you will see, Mr. ****** was under a 1 year service agreement, which was not fulfilled. Due to this, there was an early termination fee added to the account that unfortunately went unpaid. If you have any questions, please let me know!

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience with Rumble Pest Solutions regarding a serious safety issue during a routine treatment. The technician dumped bait station debris, including mouse poison, directly onto my driveway, where my children play. I reported this to the staff, and they told me that the Technician Supervisor, ****, would contact me. It took a week for him to finally return my call.When I spoke with ****, I explained the situation and informed him that I wished to cancel my service. I was transferred to a cancellation specialist, who closed my account. Based on my conversation with ****, I was led to believe that the remaining balance on my account would be forgiven due to the incident.However, a few days later, I received a text stating that I still had a balance. I called the office to clarify, and spoke with ****, a customer service representative. To my shock, she informed me that they doubted the accuracy of my story. Worse, I found out that **** had lied in his report, claiming I had described the substance in my driveway as red when I had clearly stated it was teal. During our conversation, **** had even agreed that it was likely mouse poison.This company is dishonest and does not prioritize the safety of its customers. I strongly advise against doing business with them.

  Business Response

  Date: 10/22/2024

  ****, here at Rumble Pest Solutions, we take issues of the nature very seriously. Our deepest apologies that this was your experience. Please be assured that we have issued a refund for your most recent charge, and no further payments are expected whatsoever. If you would like to further discuss this matter, we are more than happy to do so. 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson came to my home to offer 12 month treatment for pests inside and outside of my home, the first treatment to be discounted, with quarterly return visits at any time if needed. We paid additional for fly treatment as it wasn't included and that was our main reason for agreeing to services. After the initial treatment in April we had not noticed any improvement. We called to have retreated at least 3 times with no improvement and by July I called to cancel services since we were paying for it and it wasn't working. I was told they would have their senior tech or the owner cone evaluate our property to see if anything else could be done. The lead tech camd and found no reason for the continued fly problem. Again called to have retreated in August and to set up the quarterly treatment as well again with no improvement. Called again to voice my concerns and wishes to cancel. Again they promised to have the owner come out. He did not, instead a gentleman who had only been with the company for *** week showed up. They charged me a fee to cancel my contract which was $189 supposedly the discount on the initial service. We bent over backwards to do everything we could to help in the fly problem and report it and have additional treatments completed. In my opinion they are the ones breaking contract by offering services that are ineffective and holding their customers accountable for it.

  Business Response

  Date: 10/22/2024

  ******, while I understand your frustration with recurring pest issue, we absolutely could have eradicated your issue with our free return visits. Unfortunately, you did not permit us to continue to do so and decided to cancel. If you are cancelling services, we have to abide by the agreement in place. In said agreement, it does state that we offer unlimited free return visits, and we would have been more than happy to do so. 

  Customer Answer

  Date: 10/22/2024

  The visits are not free, I pay monthly for the service per the contract. At no point did the services solve the pest solution and due to the failed efforts after 1/2 of the contract, it seemed very unlikely you would be able to after the next 6 months. It seems unfair as a consumer that I should be held to the contract while the business is not responsible for ensuring their products are effective! 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ant infestation (we noticed in the kitchen). We went with these folks charging an initial 100 and additional months of 45 dollars promising quarterly visits. They have come out 2 or 3 times but in no way have they eliminated the ant problem. They sprayed down some areas but it does not stop the ants from coming back. They would tell us it could take 3-5 days for whatever they did to take effect, but it never did help. We eventually called them up and notified them we wanted to cancel. At first, they were trying to sell us something additional, to which we said no. They charged us an additional 100 dollars, and then they would call it quits. It did not work and it felt like we wound up paying more in the long run.

  Business Response

  Date: 09/24/2024

  Looking at this account, we have not treated this home since 7/29/24. When we spoke with this customer on 8/21/24, they did make us aware that we had resolved their ant issue, but that they are dealing with gnats now. We offer unlimited free return visits, and for issues like gnats or ants in particular, some back to back return visits may be required. These are all free to the customer. We offered this option, which the customer declined, which only left us the option of continuing in accordance to the agreements in place. Unfortunately, our fix for this issue was the free return visits, but if not permitted to do so, we are going to act in accordance with said agreement. I have attached copies of the agreements in place.

  Customer Answer

  Date: 09/25/2024

  Complaint: 22324326
  
  I have reviewed the business' response and am rejecting it because:
  My apologies since the original complaint seem to say that we ONLY wanted the $100.00 charge back.  I see that the original cost of your service says it was $269 and you gave us a $100.00 discount that would be voided during early termination.  That was somewhat misleading between us and the BBB.  However, Rumble Pest also misunderstood that the reason for declining additional call outs was due to the original problem of Ants was NEVER solved and it appears that Rumble Pest misunderstood the Gnat comments.  The ant issue was never solved and we also reported Gnats.  

   

  However, we had the initial service on May 21st and there were three call backs on 6/29, 7/10, and 7/29 and the ant problem was still present.  We apparently did not understand that the resolution of the any problem would take a complete year to resolve and we feel since the initial service and three call backs did not help or even reduce the problem.  We are disappointed in our service and we apparently continue to have communication issues with your company so we refuse additional service and wish to file this complaint due to failure of your company to do what was requested in less than one year of service.  My apologies that we could not resolve this issue and we wish to notify others before they attempt to hire your services.  The $100.00 issue should not have entered into this discussion.  We simply feel the total fee that we paid of approximately $360.00 and 3 months of efforts was inadequate and we are disappointed in our efforts to deal with your company.
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/25/2024

  Eradicating an ant issue does not take a year, but there are many environmental factors that come into play when treating ants in particular such as rain, leaves or wood in the yard and or against the home, available food source inside or outside the home, etc. When treating ants, if the issue is not resolved after one reservice, we would suggest reservices that are applied more frequently (every ***** days until the issue is eradicated). Looking at the appointment notes from 7/10/24, the issue ant issue was seemingly coming from the crawlspace, which fills with water each time it rains. Ant issues can arise as it is prime breeding and habitable grounds for them. Looking at the treatment notes from 7/29/24, the technician also stated that the only complaint from the customer was issues with gnats which we treated for. This issue is coming from the drains which, again, is a wet space that is premium for growing a gnat population. We offer so many treatment options to take care of issues like this, but again, if they are not accepted by the customer and cancellation is demanded, we will follow with the contractual agreement in place. 

  Customer Answer

  Date: 09/26/2024

  Complaint: 22324326
  
  I have reviewed the business' response and am rejecting it because:  We still seem to have a difficulty of communicating.  We hired your company.  We paid approximately $350.00 and the problem remains.  My wife told me that the last contact was an offer for us to pay additional money.  Just so you don't understand......We hired your company.  We paid you approximately $350.00 and the problem remains.  We do not wish to pay your company more and we do not wish to have you return.  We will leave a dissatisfied customer complaint.  Thank you but no further service is requested.
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bug treatment that was done at my residence didnt work. Called Rumble pest control and complained. They sent a technician out and did another treatment. I was still disappointed with the results. After several months of payments and poor results I called and complained again. Asked them to cancel my contract. Automatically was threatened with a cancellation fee (huge fee). No sooner than hanging up with them and they had already charged my account with the cancellation fee! Just hard to believe a company is more concerned about money than customer satisfaction! I wouldnt recommend their services to anyone. Its unfortunate that a unsatisfied customer that is retired and on a fixed income would be treated so poorly! GREED!

  Business Response

  Date: 09/12/2024

  After reviewing Mr. ******** account, I do see that we have provided 3 total services at his residence. These services were provided on 5/10/24, 8/19/24, and 9/4/24. Mr. ****** called in on 9/3/24 to complain of issues with spiders. We supplied a free return visit which was the service performed on 9/4/24. When our office followed up yesterday to check in on said issues with spiders, he said the problem had actually gotten better, but because our tech didn't apply a granular service (which was not necessary to eradicate the spider issue), he wanted to cancel. I have attached copies of ******************** documents, and we will stand in accordance with those documents which states that if the services are cancelled prior to the completion of the agreement an early termination fee will be put into place. We feel we have acted fairly by offering return visits and seemingly, per Mr. ******** feedback yesterday, have improved his spider issue. 

  Customer Answer

  Date: 09/12/2024

  Complaint: 22272129
  
  I have reviewed the business' response and am rejecting it because:

   it is true that I contacted them. What they didnt say is I was in communication with them 3 different times. Every time about the same issue. Still having pest issues. Another issue was the second ********** couldnt have completed the work that was supposed to be done. I had left for 15 minutes and when I got back home he was nowhere in sight. Rumble told me he had been fired. So he probably didnt complete his duties here. Then when they came back for a redo they only did one of the task, instead of redoing the whole house and yard. They are not being truthful about the whole story! I complained the first and got the same story every time after that. They try to get you to pay for 6-7 months. Then if you want to cancel theyre going to threaten you with this cancellation fee. Knowing that the will get all their yearly payments! The salesperson that I signed the contract with told me, if youre not satisfied after the second treatment, or 6 months they would wave the cancellation fee. They seem to forget some of the facts! 

  
  
  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/12/2024

  I do see the one other complaint from June 13th, and also see that our office reached out and offered free treatment which you rejected and ultimately stopped responding to us. We are always happy to address pest issues and eradicate them to the fullest extent, but when you don't respond to the help we are offering, how are we to help? We do stand by our service agreement and decision to charge your cancellation fee as contracted. 

  Customer Answer

  Date: 09/16/2024

  Just as I would expect. Its my fault. So, when I said its better, I guess that 50% means good to rumble. Not in my standards! 
  I tried to stay positive, but I told your office I shouldnt have to be there to babysit your employees. Thats what made me decide to clam up. I dont need the stress your company put me through. Feel good about blaming me for issues that your business caused. *****! Yes stand by receiving free money because I complained about poor customer service! Enjoy your free steak dinner and drinks on a dissatisfied customer! Well done!