Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

176 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July ******* I purchased 30 pk of Bud ***** .There was a $15.00 rebate on the purchased I needed a rebate form. I could never get the online form to come up so I could fill it out.. I have e mailed Bed at lease 3 times and they have not answered me. I have called but I get nowhere . How do I get the $15.00 Bud **** owes me?
Business Response
Date: 11/22/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August of 2024 I received an offer for a $7 rebate for purchasing a 12-pack of *********. The rebate was delivered to my email inbox in the form of a virtual debit card. It was designated for ********* use. I tried to use it on ******, but it's impossible to buy something online for that exact amount and pay shipping. I tried to convert it into a gift card, but ********-**** didn't allow that in its terms. So the $7 rebate is virtually worthless. Why offer a rebate that's useless? Trying to get it and use it wasted not only my time, but the effort of at least 10 different customer service agents between ****** and the card issuer. Way to create ill-will among your customers, A-B! How about making good on the offer for real?
Business Response
Date: 10/18/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 10/24/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company advertise a rebate if Stella **** purchased between 01/24 - 05/24 I filled out online form like instructed and was denied claiming purchase price does not meet the min, which is incorrect. Purchase price must be a min of $10 and purchase price was $16.99. I filled out an online rebate form again. With no response. I sent multiple emails and all of them came undelivered. I MAILED a form and a receipt and got no answer. I filled out a customer form on the ********************** website requesting a rebate and no answer. Seems like the rebate advertised was a scam. No attempt was made to issue a rebate.
Business Response
Date: 10/15/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:10/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won the Michelob ULTRA Superior Access Pitchside sweepstakes with a prize of $2,000. They sent me an agreement via DocuSign, which I signed on September 1st, but I still havent received the money.
Business Response
Date: 10/09/2024
Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our partner to see how we are able to rectify the consumer’s promotion issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-800-342-5283 and provide case number: 02353583. We are open M-F 11am-6pm CT.
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2024, I received notice that I was a second prize winner in the Michelob Ultra Courtside promotion. I responded to a March 18, 2024 immediately as requested with my name and address to confirm receipt. On March 26, 2024, I received an email that stated "Next Steps For Your Prize." The email noted: "If your prize is physical, such as Signed Memorabilia, the process is slightly different:Shipping Process:After responding to our email with your address, please be aware that the shipping process may take a few weeks. We'll ensure that your prize is carefully packaged and sent to you as soon as possible."I did not receive the prize. I have emailed the contact email at least 12 times asking for an update, with no response. Again, I immediately responded to the March 18 email requesting a reply stating I accepted the prize (and I have the email sent message to prove it).
Business Response
Date: 09/30/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 10/01/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** *******
Initial Complaint
Date:09/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August I brought a 12 pack of Michelob ultra 12 oz can and went home and open one of the beers and got choked on a finger nail that was in the can and I reported to ********** a supervisor with the Anheuser Busch company and explain what happened and I went to the the doctor and got my throat checked and emailed him the medical record for my visit to the hospital and *** them the can and finger nail that the finger nail was in so after they received it he called me and offered me $100 to settle the situation and so I asked him let me talk to some people about it so for the last 3 weeks ******* **** trying to offer me $100 as a settlement and I felt they not taking my situation seriously to offer me $100 to settle and I want them to be fair
Business Response
Date: 09/25/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with team to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 09/25/2024
Hey they contacted me today about my situation and we can come to agreement they stuck on the $100 dollar settlement and I feel that's not satisfying because I had to go to the doctor and I could have been hurt seriously and $100 is no good
Initial Complaint
Date:09/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a prize through their website, please see attachment of the winning notification. They said that I would receive my prize in the "Its Easy to Sunday Play" sweepstakes within 48 hours. I got the notification on September 6th at 10:14 PM. I never received any email or anything from them. Where is my prize that you said I won? I contacted them via email at ************ with no reply or response. I am going directly to them with this complaint.
Business Response
Date: 09/17/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to submit a rebate for Buying $100+ grocery items and would receive a rebate of $25. I made the purchase on 8/5/24 and went to submit for the rebate # AB-8463 . I got error when submitting the rebate on 8/6/24 and called the rebate center phone number and talked with Supervisor ****** which took my information over the phone for the rebate and give me an e-mail to send the Receipt to him for him to manually enter the rebate on their end and said I would receive an e-mail in a few days with the tracking information after he verified the receipt. Never got any tracking information called about 2 weeks later got a female supervisor from the rebate center that was not helpful and said she would reach out to ****** in e-mail. still no rebate or response.
Business Response
Date: 08/29/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday 8/8/24 I did submit a rebate for offer AB-8147 ($2 WATER OR ICE REBATE COMPLIMENTS OF ULTRA for a case of water price of over $2.00. I did get tracking number ********** for the rebate. I thought it was odd I didn't get an email for the rebate submission when in the past I usual get an email conformation of submitting the rebate within an hour or so.So On Friday 8/9/24 I used the chat to check on this issue. The live agent **** noticed that I did put my email address in wrong (Just Switched a letter in error when I entered my details)I put in by mistake ************************ when it should be ************************ I asked the agent if they could update the email address they told me NO and I would have to wait 72 hours to contact them so they could update my email address. I told them my concern was in the past I have submitted rebates and have gotten them issued to me before 72 hours. i don't think they understand the severity and timeliness of my issue For example if you look at tracking number ********** for offer AB-8396 I submitted it on Sunday night 8/4/24 and had the card by Tuesday 8/6/24 which is under 72 hrs. I told them my fear is what if it was sent to the incorrect email address before the ************************************** not. They wouldn't help or answer me just said contact them in 72 hours and got rude with me. When I checked with the Chat team 72 hrs later I was told the Card was sent on 8/10/24 to wrong email and I never it got, Like I told **** what would happen so now I;m out of the $2 for the rebate. can you please send me a check in the mail for the $2.00 since they won't help me can you please help update this so I get my money. I feel this insane to have to make me jump through all of these hopes to get $2.00 back when I'm a loyal customer and just because the agent didn't want to help me get the correct email address updated.Please if you can help assist.
Business Response
Date: 08/19/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 08/21/2024
Complaint: 22141085

I have reviewed the business' response and am rejecting it because:
Why I do look forward to hearing from the business to help me with this situation I'm still waiting to hear back from the Business again. I did get contacted from a ******* On Monday 8/19/24 stating she would send me a $5.00 check for the rebate issue.I did confirm my mailing address with here and asked if she could confirm with me when the check ships out but I haven;t heard back. I kindly ask if she can reach out to me again to help assist. Please and thanks

Sincerely,

***************************
Business Response
Date: 09/03/2024
Hello *****-

Please allow 2 to 3 weeks to receive your check, from August 19th. Let me know if there is anything else that I may help you with.

Cheers,

*******
Anheuser-***** Team
www.anheuser-*****.com
Customer Answer
Date: 09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you I did receive the check and all is good thank you the case can be closed. thanks for the help

Sincerely,

***************************
Initial Complaint
Date:08/08/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, you had a offer for a ***** rebate on the purchase of 2 12pack of michelob ultra which i took advantage of. here is the issue, the market basket store in ****** nh only had your beer in a 24pk only because the 12 packs not available in the store. the notice was taped to the 24package and i questioned your beer rep that works for Anheuser-***** ***** and was told the rebate would go thru as no 12 packs were available at the time due to unknown reasons. i bought the 24 pack and i am asking you to stand behind this offer for ***** its not my error that your rep gave wrong infomation to me.thank you *************************** *************************************
Business Response
Date: 08/08/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 08/08/2024
Complaint: 22003315

I have reviewed the business' response and am rejecting it because: this advertise special is still going and still being advertising the store and on the photo of the offer it shows the beer that I bought and I did buy the Larger package of beer that a show printed on their offer in the store thank you

Sincerely,

***************************
Business Response
Date: 08/12/2024
Hello ******-

Thank you for taking the time to reach out to us. I apologize for the trouble you've had with your rebate. I want to make sure we refund you for your purchase by sending a check for $20. Please keep in mind that this can take 7-10 business days to arrive.

If you have any questions, please give us a call Monday Friday 11 am to 6 pm (CT) at ************** (*option 1*) and provide the following case number, ********, to our representative.

Thanks again for reaching out. I hope you have a great rest of your week!
Cheers!
Customer Answer
Date: 08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.