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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brewers.

Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anheuser-Busch Companies Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 176 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive a rebate for an alcohol purchase for up to $15 through mybeerrebate.com. I submitted the legible receipt online with the item marked and the website claimed several days later that it was ineligible. This is a complete fabrication as the receipt was clearly legible and the item clearly marked. Obviously the company is scamming customers by claiming a rebate exists without honoring it. The worst part is that because the photo of the receipt was taken through the web site and submitted on the web site I do not have the photo of my receipt saved to my phone. Clearly that is also part of the scam so that the evidence will be lost if you did not save the receipt. A complete scam by this company to dupe people into buying their products with no intention of honoring any promised rebates!

      Business Response

      Date: 07/11/2022

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:07/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a rebate to Anheuser ***** for a $10 rebate for purchasing an 18 pack or larger of Michelob Ultra and $20 in fuel. The rebate was submitted on 6/6/2022 and on 6/9/2022 I received an email that the rebate was valid and submitted for final processing (rebate #*********). It has been more than a month and I still have not received the rebate to my PayPal account. These rebates normally take 2-3 days. This one is well past 30 days. Every time I call customer service I am told wait one more week.

      Business Response

      Date: 07/11/2022

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: 01819768.We are open M-F 11am-8pm **.

      Customer Answer

      Date: 07/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/23/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 15-pack of Bud Light cans ($11.99) because there was an advertised rebate of $4 if purchased between 5/16/22 and 6/6/22....my purchase was on 5/22/22 and when I went to submit my rebate on line, the system didn't acknowledge the rebate (#AB-5799) and would not let me apply. I then called the customer service number and they told me that rebate is not available in their system yet and I that I should try back in a week or so. I feel that this is a fraudulent tactic so consumer forget about the rebate and don't bother to apply later. Online rebates should be made available once the rebate period begins, in this case 5/16/22. Also note, the mail in option has limited space to write in and they claim rebate invalid if illegible (also a scam). Feel free to contact me via e-mail if you desire any additional information or can offer a legal viewpoint on this matter.

      Business Response

      Date: 05/24/2022

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: 01799934.We are open M-F 11am-8pm CT.

      Customer Answer

      Date: 05/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you to the BBB for protecting consumers like myself!

      Sincerely,

      *****************************

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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