Reviews

Review Details

• Review fromRon C

  Date: 02/05/2024

  1 star
  As you can see from all these complaints, this company rips you off for $395.00 when you terminate your contract. Primarily, never do business with any company requiring access to your bank account for your monthly payments. This is a sign that they will eventually deduct funds that you normally would not approve of and now you will have very little redress, without hiring an attorney, to recoup these funds. Use a credit card for monthly payments, this way you have somewhere to go if there is a dispute.Their contract has a clause, buried in all the fine print, that states after the initial three years of service, the contract, with that early termination fee, will automatically be renewed without notice or approval by you. If I were made aware of this clause, I never would have signed up with them in the first place. That must be why they never mentioned it to me. They also did not make me aware of it when I requested to cancel. If they did, I would have waited the appropriate amount of time to comply with the clause, they would have received their due and I would not be writing this negative review. The main reason that I was unhappy with their service to begin with, is with all their collective fees, they cost me an average of ****% over the last fiscal year. This includes their monthly minimum fee, yes, you will be charged a minimum, they get you coming and going. If you are thinking of doing business with these people...Don't Do It... QuickBooks and Square-up will process your card purchases for approximately one-half the discount points that they charge and there are no minimums or early termination fee's, which with Clearent LLC. are almost impossible to avoid.I will be posting this review all over the internet to try to help other small businesses not get ripped off by this company.

  Clearent LLC

  Date: 02/06/2024

  Hello ***, We are sorry to hear that you're unhappy about our closure process here at Clearent. Please note, that the form you completed to close the account does provide a disclaimer about the *** fee that you are subject to upon closure without notice. If you feel this fee was billed in error, please email ****************************************** and they can review your account to see about potential reimbursement. Again, we apologize for the confusion and any inconvenience.

• Review fromBilly R

  Date: 11/29/2023

  1 star
  I have been using Clearent for my companies C/C processing since March 2019. After repeated instances of being charged fees for anything and everything it became necessary in November 2023 to sever ties with this company. Originally the *** i used said no monthly service fees. That changed this year and they started charging me. When my contract was done I asked not to be auto renewing and was told that would be no problem It must have been because I just got charged $395.00 for early termination after 3 years and 6 months of using them. In November of this year when rules changed about cash discount and debit card / credit card fees, my company was left at risk because as of the date I terminated Clearent they still hadn't resolved or even contacted me about changes that needed to be made. I found these out through research. I contacted Clearent about the latest fee and the phone rep. just said nothing could be done and cut the call short. Be very careful using this company. Stay diligent

• Review fromPeter F

  Date: 11/11/2022

  1 star
  Did not provide our mailing address to the charge back department instead provided our physical address where we don't receive mail. A charge back was sent and we received notice of if postmarked 2 months later and lost $481.50 Clearent told ** to go fly a kite, too bad. Arrogant companies like this stay that way until enough people, like myself, leave to do business with a different company.