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Business Profile

Electrolysis

A Sharper Image Electrolysis & Laser Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A Sharper Image Electrolysis & Laser Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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A Sharper Image Electrolysis & Laser Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14, 2022 i made a purchase from The Sharper Image for a Portable Evaporative ****** Fan. The cost of my order was $220.36. The method of payment was PayPal Credit. According to *****, they delivered the package 7/20/22 @ 12:17pm and left it at the garage. No signature required.No one was home at this time. The driver left it by my garage which is on the side of the house instead leaving it securely at my front door, which in a screened in porch under video surveillance. ***** dropped off the package in my driveway when NO ONE was at home. The driver DID NOT place the item securely in my screened in lanai that is under video surveillance of my Ring Doorbell. This would have alerted my neighbor to pick up the box and sign for delivery. A proof of delivery/signature was not obtained or required from Sharper Image. When I came home that night from work the box was opened and empty of the fan in my driveway. The product was stolen because it was not securely left. I contacted Sharper Image and they told me they could reship it to be picked up at a local ***** facility. I work during the day and the ***** pickup location would be closed by the time I got there. I had to goto a local store to purchase an alternative. I needed this fan for a party for my 83 year old Aunt on Sunday, 7/25/22. A replacement would not have reached me in time, I requested a refund. I started a claim with ***** - Claim ************. The denied the claim because the shipper (Sharper Image) did not require a signature. I disputeed the charge with PayPal credit back in July, and Sharper Image claims the item was delivered so a refund is not goign to be given. They said they would reship. I purchased a fan elsewhere and now just want my money back. I have been getting no where with this since July. Why would Sharper Image not request a signature for an expensive item? Please assist me in getting my refund back to the method of payment!!!

    A Sharper Image Electrolysis & Laser Center is NOT a BBB Accredited Business.

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