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Business Profile

Casino

BetRivers.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using BetRivers online casino for well over a year now and have deposited so much money it honestly is ridiculous. In June, I got on my account and tried to deposit when I did i realized i didnt have the option to use my debit or credit card. When contacting support they said that it is routine that they do that and they would put in a request for the payments team to look at my account and to use the other options.. well I cant use the other options either, weird huh? Here we are months later and still cant deposit and no one will help me. For having spent over ****** on here I would think I could get treated better.

    Business Response

    Date: 11/10/2023

    **** ** BetRivers only addresses complaints for ******** BetRivers guests. This individual is a ** resident therefore, **** BetRivers cannot assist in addressing the complaint. I have referred this to RSI BetRivers. This complaint is closed on ** BetRivers side. 

    Customer Answer

    Date: 11/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened account and made deposit on 8-5-2023.Made bets until 8-22-2023 when account was frozen and requested documents.Sent documents in and they were approved 9-10-2023 Waited weeks for them to escalate my account to be unfroze even after documents were accepted.Decided I was done waiting and on 10-6-2023 went to withdraw my funds by going IN PERSON to Rivers location in ******** and was advised I have to wait 24 hours for withdraw approval and now the entire account is frozen/blocked and no access to MY FUNDS at all. Called and had to wait for a callback just for them to have no access to my information because its been flagged and to continue to wait for an email (as if I havent been doing that for over a month already?). So now my funds are just lost in their system. Great customer service

    Business Response

    Date: 10/11/2023

    Customer resides in ******** and will need to file complaint with BetRivers in this jurisdiction. BetRivers ******** is not responsible for other state complaints. **** considers this complaint closed. Thank you 

  • Initial Complaint

    Date:09/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won money play slots online now they won't pay. Keep asking me to do stuff and send stuff and I do and they keep asking for more.

    Business Response

    Date: 10/17/2023

    This complaint is not a ******** BetRivers customer and should be referred to PA, the state online gaming location for this customer. Please treat any other non-******** BetRivers customer complaints in this manner. 

    Thank you 

  • Initial Complaint

    Date:08/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account and played the required amount to receive my welcome bonus. I then wanted to withdrawal money and BetRivers asked for documentation. I provided my drivers license, facial recognition, my husbands license, our credit card, photos, signed a waiver and the account is still locked down. They tell me the issue has been escalated and it is being reviewed by their Risk and ******************* and they can provide no further assistance. I have been waiting 6 days for an answer and get nothing. They owe me $725.

    Business Response

    Date: 08/25/2023

    **** has communicated with BetRivers and it was determined that the account would be closed. Funds in question were refunded. This complaint is closed. Thank you

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 4 months now i still did not get my refund and im lock out of my account to cash out. They pretend to investigate but never do. They makeme do selfie submit driverse license

    Business Response

    Date: 06/19/2023

    I have reviewed the complaint. The individual is an ******* resident and should be referred to the Indiana BetRivers site. **** considers this complaint closed as they are not a ******** BetRivers guest. 

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened the account a few weeks ago. I've been trying to collect my winnings for 5 days now. All of June. They owe me around $160.

    Business Response

    Date: 06/07/2023

    The complaint was reviewed and is not applicable to **** / BetRivers.com ********. This is an **** resident and should report complaint to BetRivers **** site. This complaint is considered closed. 

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with betrivers online casino using email *********************** and my phone number **********, downloaded their casino app, and I was playing a game called money tree and had a balance of over $500, and the game froze and I received an error saying "the requested URL has been rejecred" and the app closed and I found myself at the home screen of my phone. I logged back in and my balance was less than $200 so there was roughly $300 unaccounted for. I attempted to reach out to customer support via their app chat service and it took several times of the chat being conveniently disconnected after telling support the issue, that a person named ******* locked my account and completely barred my access, being entirely rude and seemingly anxious to lock the account, which also disconnected the chat, blaming me as appearing to have a "cold streak" though I had not had any so called "cold streak"....Further, I had placed sportsbook bets for the *************************************************** which ended Sunday March 5th, but there are several pending bets which I did not place for a golf tournament in April, 2023. Due to technical issues with Betrivers' casino app, I lost at minimum $300 and their only resolve was to lock me out of my account completely. This business has a way of stealing from consumers via app technology problems, as I also noticed that not all winnings during casino game play were credited. When shown as a winning spin, the amount won was not always credited and shown in the balance as usual, which is again more technical issues.In all, I enjoyed their casino and played in hopes that they would correct any said issues, but instead all I got was locked out and non-response. I would appreciate communication from them and refund of the amount of money which their money tree game stole from my account, and investigation as to how bets were placed that I never placed.I have attached a screenshot of a message I received many times before my money would disappear.

    Business Response

    Date: 03/22/2023

    BetRivers has made contact with the guest and has been informed to communicate with BetRivers for follow up and any further resolution. This issue is considered closed.

    Customer Answer

    Date: 03/22/2023

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]
    They have made no contact with me other than to say they are closing the account ripping me off all the rewards points and money their crappy app stole from me
    Regards,

    *************************

  • Initial Complaint

    Date:02/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/24/23 I played online casino, and won ****** dollars, now to play you can deposit with your debit card, but when you withdraw your winnings they make you send picture of banking info, and your drivers license. Then that takes days they when it does go through you have to go to the casino to pick it up. I have spoke with 2 different people and one said I can do it with PayPal and get my money that way, but when I tried it told me I had to deposit money with PayPal first, so I was going to put a small amount to add and get my winnings that way, but then it told me I couldn't..it's a scam I had played online casino with other casino and when you win they put it back on the card you deposited the money with.

    Business Response

    Date: 03/09/2023

    The guest was contacted by ********* concerning her complaint and the circumstances surrounding the issue. The issue was resolved on March 1, 2023 with her withdrawal request being processed. We consider this complaint closed.

    Customer Answer

    Date: 03/21/2023

    Better Business Bureau:

    I have resolved the issue with this company 

    Regards,

    *************************

BetRivers.com is NOT a BBB Accredited Business.

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