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Find a Location

Paul Davis Restoration of the Delmarva Peninsula has 1 locations, listed below.

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    Business ProfileforPaul Davis Restoration of the Delmarva Peninsula

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers fire, wind, water and mold damage & reconstruction restoration services.

    Business Details

    Location of This Business
    100 Marvel Rd, Salisbury, MD 21801-7859
    BBB File Opened:
    11/11/2008
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Started Locally:
    1/1/1996
    Business Incorporated:
    12/30/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 129136 for this business, issued by Maryland Department of Labor

    These agencies may include:

    Maryland Department of Labor

    500 N Calvert St Ste 401

    Baltimore MD 21202

    (410) 230-6001

    http://www.labor.maryland.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Old Town Builders, Inc.
    Business Management
    • Ms. Christina Layton, Office Administrator
    Contact Information

    Principal

    • Mr. Frank Willing, President

    Customer Contact

    • Mr. Frank Willing, President
    • Ms. Christina Layton, Office Administrator
    Additional Contact Information

    Fax Numbers

    • (410) 219-9170
      Primary Fax

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nancy E

    1 star

    04/10/2024

    I own a condo in Ocean City MD. In 09/2023 my condo was damaged by water from the upstairs condo. My insurance company sent Paul Davis Restoration of Delmarva to dry up the water in the walls and cabinets. Then, with the insurance company recommending PDR I signed a contract on 12/29/2023 for the restoration of my kitchen cabinets and countertop, some painting of connected walls and ceilings, and new carpet in the living room. The insurance company is responsible for the payment except for a water heater and garbage disposal which will be my expense. The contract starting date was the week of 1/22/2024 and the completion date was the week of 2/12/2024. It is now the week of 4/8/2024 and the repairs are far from finished and PDR seems unconcerned that the contract has been breached by 8 weeks. Some of the repair work had to be redone because of their errors. The walls had to be repainted because they used the wrong paint for the living room. The countertop was mismeasured and had to be uninstalled and fixed. The water heater was actually ordered smaller than the one I had before and the garbage disposal was installed with parts missing, Then, while doing the work related to the claim, there was damage done to my sofa skirt and to my slider door vertical blinds. There is also an issue about whether the carpet they installed to replace the water stained carpet is the same quality as what was removed from the condo. I have written numerous text messages and had many phone conversations to the project manager. I have spoken several times to his boss. I was told the project manager was learning. I don't understand why it is the customer's problem to wait until he learns his job. PDR has simply ignored my complaints about the late completion, the damage to my sofa and vertical blinds. I believe they should file a claim with their own insurance company to repair or replace my sofa and necessarily its matching chair, and also the blinds ***** *****

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