Business ProfileforHealing Hands Animal Hospital

On October 18, 2021, my parents left their cat in the care of the staff with Healing Hands Animal Hospital for daytime sitting due to a animal medical service plan. While at the facility the staff, based on unposted office policies, dismantled the cat carrier (after my mother has repeatedly requested they not do this) and then reassembled when the cat was to be picked up late afternoon and transported back to the PetER for continued nightcare and treatment. When the cat was picked up the HHAH Staff loaded the pet in the my parent's vehicle and then animal was transported to PetsER and the staff, due to COVID protocol came out to retrieve the cat from the vehicle. It was at that time that the staff picked up the carrier and as approaching the entrance the bottom section of the carrier detached and the cat dropped to the ground, this then startled the cat and he took off into an open grass area and was unable to be retrieved. Upon hearing this, I contacted Dr. Carol L., owner of HHAH and reported this incident to her and as a result of my disappointment and frustration, I did use the "F" word toward Dr L. one time only and then apologized prior to ending our call. That evening Dr L. did bring staff to the location to assist with looking for the cat, only for him to not be found. Since this time, we have retrieved all pet records for animals under the care of HHAH, my mother paid HHAH approx $200 for daytime care services, she also paid PetsER for nightcare approx $1000 to $1500 all for HHAH to be negligent when reassembling the carrier they were told to not take apart. Since payment was provided to HHAH my mother's number has been blocked and she is unable to reach HHAH, we have reviewed the case notes for the lost cat and it is filled with lies and slander. Dr L. stated I used the "F" word numerous times, when it was only one time. She stated the carrier was dirty and they had to clean it which was a lie since he was transported from vet to vet.