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Paul Mitchell has 1 locations, listed below.

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    Business ProfileforPaul Mitchell

    Beauty School

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7351 Assateague Dr #370, Jessup, MD 20794
    BBB File Opened:
    12/14/2015
    Contact Information

    Principal

    • Ed Ruiz

    Customer Contact

    • Ed Ruiz
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    The school expelled me without any prior notification that I was in danger of being expelled. Their contract clearly states that I should have received Satisfactory progress evaluations which should have been signed off by the Director and myself at 450 hours, 900 hours and 1200 hours. I received no evaluation reports. I was called into the office and expelled on 3/22/22 and then provided "all" unsigned evaluation reports that they neglected to provide me with before they expelled me. The school told me that I had only completed 400 and something hours in a year. The hours were later adjusted when I was able to show them proof that I was present on days that they said that I was absent. Now the school is telling me that I owe them almost 13,000.00 because I was enrolled in the school for over 50% of the enrollment period. I believe that they purposely and intentionally neglected to notify me of the attendance warning to ensure that I would still be liable for the full balance of tuition. I was told by the owner that I can re-enroll at the school in 6 months for 100.00 but the school is refusing to give me my transcript so that I can enroll in another school and not have wait the 6 months to complete the program. Right now I am sitting idle...can't enroll in another school and having to wait 6 months for Paul Mitchell to let me re-enroll. I am requesting that Paul Mitchell adhere to the contract and admit that they expelled me wrongfully and without any prior notification. I would like for them to rescind the almost 13,000.00 balance, because they neglected to inform me per their contract in a timely manner. I would like for them to release my transcript so that I can complete that program at another school. I also experienced a death in my family and was denied to have the absence counted as "excused absences" which also was counted against me. I was never given the option to do a Leave of Absence.
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    Customer Reviews

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