Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Travel Agency

Reservationss.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, On 31/12/2023, at 6.25am I was supposed to have a flight for my wife, my 2 daughters and I to fly from Brest to Paris and Paris to Krakow. On 30/12/2023 at 9pm, lightning struck the control tower at Brest Bretagne airport France during the evening of damaging equipment for communication between the tower and the planes. All flights were cancelled from the 31st to 3rd of January. ********newsinfrance.com/resumption-of-traffic-at-brest-airport-struck-by-lightning/ On 31/12/2023 in the morning at 7am, I was looking for *** ****** phone number to to reschedule my flights. I found on a web page two numbers official *** ****** +*********** number in Poland (country where I live) and another one (+***********) which I thought was *** ****** too. I called the *** ****** official number but nobody answered. So I tried the second number and I got in reached **** who said was an *** ****** representative. Adam took my booking reference from *** ****** and he explained me that I would have to pay 1098$ to reschedule my flights as my tickets were basic one. Adam confirmed that he is a *** ****** official employee and he confirmed. Adam told me *** ****** in France would also request me to pay. As I felt trapped I accepted to pay the fee to reschedule. Adam changed our flights on the name of *** ****** to the 2nd of January from Brest to Paris, Paris to Amsterdam, Amsterdam to Krakow. I don't even understand how Adam from reservationss.com could do those modifications in my booking. Be sure I will ask *** ****** why. On the 2nd of January, my flights got cancelled again for the same reason This time I reached an *** ****** official number in France to reschedule my flights. My flights were rescheduled without any fee to the 3rd of January. I got the confirmation that I should not have had to pay any fee when I rescheduled and all *** ****** official employees entitled to do those modifications would follow the same rule. I would like your support to get back my 1098$

    Business Response

    Date: 01/31/2024

    Dear Team,

    Passenger called us and requested for date change and same it was confirmed after getting authorization on email, all proof already you have it, please let me know for further assistance.

    Customer Answer

    Date: 02/05/2024

    Hello,

    Althought Resevationss.com replied negatively to my refund request via BBB, they actually did the opposite. 

    Yesterday, I have received the refund of my payment.

    Thank you very much for your help!

    ******************* 

    In attachment, the mail from **** reservationss.com.

    Customer Answer

    Date: 02/05/2024

    Hello,

    Even though Reservationss.com denied to pay me back the 1098$ in their answer to BBB, they actually refund me. See email from **** reservationss.com attached. 

    Thank you very much to BBB for your support as I am sure it helped a lot.

    Regards,

    ******************

  • Initial Complaint

    Date:09/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a complete SCAM. They steel personal info and credit card numbers and sell them in the dark web. DO NOT USE. Beware when making a reservation, their website pops up first, not the hotel you are looking for. They charge enormous nonrefundable fees with rates much higher than the hotel rates. I was booking a room in Greenville, SC and thought I was booking directly through the hotel since their website came up first in a ****** search looking like the Hotel's website. When I canceled the reservation, they would not refund their fees. I found similar complaints on the web.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a flight through reservations.com for $1,265 at approximately 4:30 am on 6/26/2023 from Atlanta to Denver, Colorado after my flight was abruptly canceled by ******** Airlines. Gauge, the Reservationss.com agent booked my flight **** on ******** Airlines to Colorado Springs with a connecting ******** Airlines flight *** through Dallas/Ft Worth that had a much later departure than what he had provided to me 5 minutes before I arrived at the ******** Airlines ticket counter . Gauges's misinformation resulted in my arriving at my ultimate destination (Colorado Springs) several hours later than anticipated, missing a critical business meeting costing me a significant financial loss and substantial inconvenience.

Reservationss.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.