Business ProfileforDuraclean Services, LLC

This company refuses to inspect their work after a problem is reported and take 6-7 months to return to the property or even return a call, this issue has been ongoing since April 2019. As of today, I still today don't have a leveled tile floor free of lippage or grouting that was treated with any stain blockers or even grouting with a sealant. Not once did this company return to seal their faulty job. I was previously working with an employee from you company who assured me the matter would be resolved. I was told he has since left the company. Prior to that, the previous employee who regrouted was either medically unwell or a chronically intoxicated employee. The tile floors installed by your company failed to retain grouting and showed signs of deterioration immediately after application of grout, no one ever returned to seal my floors. The Ceramic Tile Education Foundation warns that shortcuts such as these are signed a company has provided unqualified labor. From inception, I clearly specified to the installing contractor that 1 to 3 tiles were set at varying heights. The tile floors are the very first thing you see when you enter my home, and this compromises my property value. Lippage causes tile cracks. It is a disgrace that an American corporation in your own backyard would treat any Veteran with such carelessness and disregard. It's nauseating to see this is how we treat our Disabled War Vet, who isn't asking for a handout but rather the full value of the job the company was paid to do. I have to move on with my life and I am being prevented from doing so because the professional service your company was entrusted to perform has yet to be executed. I am requesting you make good on this contract and do your job, provide me with leveled, lippage-less tile and grouting that will remain intact executed by an accredited tile professional who is up to date with all the steps required in tile install. That was always the assignment anyhow.