Business ProfileforRent-A-Wreck of Baltimore

On Wednesday December 21, 2022, I visited Rent a wreck located on northern parkway to collect a rental car that I reserved online on December 18, 2022. My pick up time was at 9am and my return date and time was on December 23, 2022 at 5PM. On Wednesday 23, 2022 a employee from Rent a wreck called me sometime after 9am to see If I was extending the rental or not. I asked the employee how much would it be to extend until the following Monday and he advised me of the price. I advised the employee that I would just bring the vehicle back at the drop off time on December 23, 2022. Later on this day without a call, email, or warning I happened to check my debit card (because I am using the rental to do holiday shopping ) and realize that now my account is in the negative and they have charged my card and extra $256.66 for an extension. No call was made to me or no receipt with a new itinerary was sent to me. Once I noticed this transaction on my bank statement, I gave them a call. I advised the manager that my card was charged and that this charge was unauthorized. She then seemed impatient but proceeded to explain that one of her employees must not have payed attention to the pick up time. I asked if my $256.66 could be returned to my card because I planned on still bringing the car in at 5PM. She advised that she would not be able to do that, and that I would receive it once I brought the car back. At this time I just decided to keep the car because I wouldn't have received my funds that I needed in that moment right away. I kept the vehicle until Monday December 26, 2022 at 5PM. Before returning the vehicle I put gas in the vehicle. I bought the car back with gas a little under half and they charged me for $25.80 plus a refueling service charge also which totaled in the amount of $32.80. I explained to the lady who assisted me with my return that it would have been decent customer service if they could have waived the fuel fee my troubles but nothing was done on the company's behalf to suffice for the inconveince after my itinerary was negotiated without my permission.