Reviews

Review Details

• Review fromJohn N

  Date: 05/31/2024

  1 star
  Short and Simple version is that they are not honest and do not keep the customer in mind. They only care about themselves. Good luck if you want to try buying from them. Definitely don’t trust their word. Read on for more details: Called on a car, they said to come down it’s here. Told them I’m getting an Uber from Plymouth now. Paid $120 (total in Ubers to come). Got there and was told the car just sold. The car may have sold within an hour of talking to them and the car being on the lot for 6 months. However, here is where they went wrong: * You shouldn’t have told someone to come for a specific car and then sell it to someone else within an hour. If you want ask for a deposit for a hold like normally done. * I was told the person came in right after our phone call, and that salesman are not allowed to call customers back to let them know the car may be sold as a warning. * The receptionist lied and said the customer was there awhile and test drove 6 cars before purchasing the one we were coming for. However, I was told by another employee that they came in and only test drove 1 (the one we were coming for). * They then tried to sell the same type of car we were looking at, that was 2 years older, with body damage, for 2k more! Yes a bit lower mileage but not at all worth 2k more when the car brand new was only 15k in 2019 (Mitsubishi mirage). We wanted the 2021 with no damage for $9990. * They refused to allow us to speak with the owner or manager to try and work things out and just said we could leave a message. * For going through all that the company should have tried to be fair and make it right, but they chose the wrong road. :(

• Review fromCindy O

  Date: 08/10/2023

  1 star
  I spent a few days back and forth on the phone with this dealership to get everything in place to purchase an SUV. I drove over two hours to their dealership! I was in contact during my drive to let them know my arrival time. When I arrive I am told the SUV was sold shortly before I arrived!! Who does that to a customer driving over 2 hours to purchase a SUV?! But I then here come take a look at this one. So in my two hour drive, knowing I was on my way you sell it?! I can not believe they would be so inconsiderate of someone’s time! On top of all that I took the day off of work from both of my jobs. How can they sleep at night?! Bait and switch? Yeah I think so!