Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2012 ***** Pilot from Huggard and Ewing on 04/30/25 for $8,500. I paid in full in cash. For two weeks the dealership would only offer changing reasons as to why the car was not ready for pickup. They were only supposed to do some minor repairs and get it inspected. Finally, I demanded the car. They let me have it on 5/12 even though it had not been inspected yet under the condition that I bring it to a mechanic "friend" of the dealership for inspection. Within two hours of picking up the car the check engine light came on. I brought it to my trusted mechanic instead. It failed the inspection miserably. The estimate to get the car passable for inspection is $5,600. I immediately called the dealership and stated that, since the cost of the repairs is more than 10% of the cost of the car, I wanted to cancel the contract and return the car per state law. The dealership told me they needed to look the car over first. I dropped the car off at the dealership the morning of Friday 5/16 and specifically told them not to have the car inspected by anyone. I wanted a refund. I have not heard back from them.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gave tricked me into buying a car by stating they had title and would give me title after they received payment. Then they lied to me about the Car fax on the car telling me the car has no issues its great only to copy the info. I got from mechanic, but I could not do a full inspection due to not having Title to the Car. They told me if I did not sign the Title, they would sign it for me gave me different names. They spoke a different language confusing me and telling me different things used different names just shady. They then threatened me after I cancelled the Contract and returned the Car due to its condition with keys. They said" You will have to pay for daily storage of $25-30 or so and they would deduct $1000 and give me back $3,799 on 3/13/25. When I refused it escalated there was lots of yelling in the back I was in disbelief. I was the only one in the building other than 5 men whom all spoke English but only spoke in their language in my presence. They not only lied to me but to the ***************** about the Title they were using the 2nd ****** prior to me title of #********. This misinformation was used to defraud me and the *****************. Then to add insult to injury they received and cashed payment 3/10/25 and on 3/11/25 cashed. Then they lied again over and over that it did not cash to their account my bank sent proof that that was untrue and called their bank who verified payment as well. he attempted to strand me with a bad car, bad title, misinformed me about the car and then tried to turn the tables on me. They read me the car fax but stated that it had never been in any accident, was in great condition and refused to give me a copy of the Carfax. Yet in the office they have over 7-10 little Carfax trinkets used to trick people. I am sure it's not just me This left me unable to register the car, they refused to register the car for me so I cancelled due to Fraudulent Title and lies.

  Customer Answer

  Date: 03/28/2025

  I have not heard from the business in response to my complaint. **** have refused to pay back my funds for a car that is in their possession with engine, transmission and train issues.  They lied to me about the car fax stating the car had never been in any accident and was in great condition.  I could not register the car with these issues Contract was voided and keys returned.  They took car and have been threatening me to pay $139.00 daily for storage.  They did Title Skipping and never provided me with a valid title etc..  They defrauded me by lying about condition of car. screamed and me and more as the complaint states.  

  Business Response

  Date: 04/22/2025

  We appreciate the opportunity to respond to the complaint filed by the customer. However, we must respectfully state that the customer's claims are entirely inaccurate, misleading, and do not reflect the facts of the transaction.
  First and foremost, prior to purchasing the vehicle, the customer requested to have the car inspected by their personal mechanic. We fully accommodated this request and allowed the vehicle to be taken for inspection. Following the inspection, the customer informed us that the car had some mechanical issues. We then offered to repair the issues, but also informed the customer that it would take some time.
  The customer declined our repair offer, stating that they needed the vehicle immediately and that their own mechanic was ready to perform the necessary repairs. As a result, the customer negotiated a $700 discount from the sale price and agreed to take the vehicle in its current condition. This agreement is fully documented and signed by both parties in the attached "We Owe" document, clearly outlining which responsibilities were assumed by the seller and which by the buyer.
  Additionally, contrary to the customer's claims, we did not misrepresent the vehicle history. The Carfax Report provided (attached as carfax_report.pdf) confirms the vehicle has no record of accidents or major issues. This report was available to the customer, and we never withheld or misrepresented its content.
  Regarding the payment, the customer issued a check dated 03/10/2025 (see attached check.pdf). While the check was deposited, it did not clear until 03/19/2025, as verified by the attached proof_of_check_deposit_date_from_bank.pdf. Despite the check not yet clearing, we trusted the customer and released the vehicle in good faith.
  
  Concerning the vehicle title, there is no issue with the title. The customer appears to be unfamiliar with standard procedures in used car transactions. Used vehicles often have titles still bearing the name of the previous owner on the front, with their signature on the back authorizing the transfer. This is a common and legally accepted practice in our industry. We explained this to the customer, but they seem to have misunderstood and wrongfully accused us of fraud. We sell many vehicles each month, and all of our processes are fully compliant with applicable state laws.
  Furthermore, we would like to note that the customer explicitly stated they would handle the vehicle registration themselves.
  
  We are always willing to assist our customers and work toward fair resolutions. However, in this case, the customer has made several unfounded accusations which we categorically deny. The vehicle is in registration-ready condition and awaits pickup.
  Sincerely,
  
  Huggard and Ewing **************

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  i AM NOT SATISFIED BECAUSE COMPANY HAS NOT RETUNED MY FUNDS OF $4799.00 IN FULL.  THEIR RESPONSE WAS FULL OF LIES THEY ARE IN POSSESSION OF CAR WAITING FOR THEM TO FIX THE ENGINE AND TRANSMISSION ISSUES TO DATE AND HAVE DONE NOTHING.  THEY HAVE CREATED A HOSTILE ENVIRONMENT WHERE THE EMPLOYEES YELL, SCREAM, HANG UP PHONES ON PEOPLE.  THEY ARE NICE IF YOU DO WHAT THEY WANT BUT BECOME RUDE, BELLIGERANT AND DISRESPECTFUL WHEN YOU DO NOT.   HERE ARE THE ***** THEY NEVER PROVIDED ME A COPY FO THE CAR FAX I HAND, THEY WERE PAID IN FULL IN TWO PARTS CASH DOWNPAYMENT $400.00 ON 3/8/25 AND VIA CERTIFIED CHECK ON 3/10/25 $4339.00 WHICH WAS FULL PAID TO THEIR BANK ACCOUNT ON 3/11/25.  THEY HAVE NOT FIXED ANY ISSUES WITH THE ENGINE, TRANSMISSION AND OTHER ISSUES DUE TO CALL STALLING, SHUTTING OFF AND MORE IN THE OVER 30 DAYS IT HAS BEEN WITH THEM IF SO THEY HAVE NOT TOLD ME.   THE CONTRACT WAS VOIDED ON 3/13/25 IN WRITING AND NO TITLE TRANSFER WAS DONE IT IS STILL IN THE COMPANIES NAME BEFORE THEM WHICH THEY LIED ON THIS AS WELL.  THE BEST DEFENSE TO A LIE IS THE TRUTH CUSTOMER ONLY WANTED A RELIABLE CAR AND GOT THE WORST EXPERIENCE OF A LIFETIME..    

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Deydania

   

   

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a far from this dealer and the car ended up being a total loss. I called them to tell them and to try to get my warranty back and was told that they were under new management and would call me back. It has now been months and I have heard nothing back despite following up over email and by phone several times.

  Customer Answer

  Date: 01/24/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/24/2025

  We are sorry to hear that your vehicle was a total loss. Please direct your cancellation request to ************

   

  Thank you 

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I have tried calling that number multiple times and leaving multiple messages and no one has gotten back to me for months. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Henna

   

   

  Business Response

  Date: 01/29/2025

  Please contact *** Companies 

  ************** or ************ or ******************** (contact us)

  EFG Companies
  **********************************
  Sixth Floor
  *******************

   

  Hours
  Main Office
  8 a.m.8 p.m. Central MF
  VSC Claims
  7 a.m.7 p.m. Central MF
  8 a.m.2 p.m. Central Sat.

   

   

   

   

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a Complaint Regarding Unresponsive Dealership and Unsafe Vehicle purchased from Huggard and Ewing in *********, ** on July 1st, 2024. Since that purchase date, I have had to replace the brakes ($600).Four new tires and two tire sensors. ($878). As of yesterday 12/20/24, the vehicle completely stalled on the highway, got the vehicle towed to my mechanic only to find out I need a new transmission. ($6500). These issues arose despite the dealership's assurance that the vehicle was thoroughly inspected and safe for use. I am paying $500 per month for this vehicle, with a loan of over $18,000 out for it, and I trusted the dealership to provide a reliable ********** make matters worse, I have repeatedly tried to contact the dealership through emails and phone calls to address these concerns, but they have failed to respond. This lack of communication is unacceptable and has left me feeling unsupported and disregarded as a customer.I am requesting the ********************'s assistance in resolving this matter, including holding the dealership accountable for the misrepresentation of the vehicle's condition and their lack of responsiveness.Thank you for your time and attention. I look forward to your support in addressing this issue.Respectfully, ******* *********

  Business Response

  Date: 12/25/2024

  ******* ********* purchased a 2018 Chevrolet Equinox with ****** miles on 7/1/2024. Huggard & Ewing is required by ********** Used Vehicle warranty to stand behind the vehicle for 60 days or ***** miles, whichever occurs first. Ms ********* is well outside of her warranty period and has no recourse with Huggard & Ewing. Huggard & Ewing has been in business for over 74 years and pride ourselves on our reputation. We wish we had a crystal ball to determine any and all future occurrences with vehicles, however we dont, this is exactly why we offer and encourage all of our clients to purchase an extended warranty. 

  Customer Answer

  Date: 12/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

  Dear Huggard and Ewing,
  I am writing to express my deep disappointment with your recent response to my concerns. Your tone and content were both unprofessional and dismissive. Specifically, your claim that I did not reach out within the 60-day window is both inaccurate and unfair. I began attempting to contact your dealership on day 45 of the vehicle purchase, but my calls were not returned. Following this, I sent emails as further issues began to arise with the vehicle.
  Your remark about wishing you had a "crystal ball to determine future occurrences with vehicles" was particularly offensive. I am not asking you to predict the futureI am holding your dealership accountable for selling me a vehicle that has proven to be unsafe and unreliable. As a young woman purchasing a car, I came to your dealership in good faith, seeking a dependable vehicle to transport my family safely. Instead, I feel taken advantage of and left to shoulder the burden of a car riddled with problems.
  After the purchase, the front and rear brakes failed, necessitating repairs and forcing me to rent a car. Shortly thereafter, all four tires needed replacementdespite my explicitly asking at the time of purchase to ensure the tires were in good condition. I was assured they were safe, yet they clearly were not. Now, the vehicle requires a new transmission at a cost of $6,500, along with another rental car while repairs are completed.
  Your delayed response, triggered only after my reaching out to the Better Business Bureau (BBB), further highlights the lack of responsibility and professionalism exhibited by your dealership. Upon reviewing the numerous complaints filed with the BBB, I have found my experience to be far from unique. This pattern of neglect and disregard for customer safety is deeply troubling.
  As a dealership with "74 years in business", I expected much better. Selling vehicles in unsafe conditions and failing to address customer concerns is unacceptable. I urge you to reflect on your practices and prioritize both safety and professionalism moving forward. 

  Business Response

  Date: 01/06/2025

  We apologize if our tone came across as dismissive or off putting that certainly wasnt our intention. If the tires and brakes werent safe at the time of purchase, the vehicle would not have passed state inspection.

  We are sorry to hear that your vehicle is in need of repairs. This is why we strongly recommend and suggest to all of our customers to purchase an extended warranty.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of July 2024, based on the reputation of Huggard & Ewing I came in to purchase a car for my grandson. My daughter and I came into test drive a car that he found online in your inventory earlier in the day, however we were told it was already sold. (Felt like bait and switch but no concrete proof). We were then advised that a ***************************************************************** inspected yet, but we could test drive it to see if we liked it. My daughter and I took it for a drive and felt it was adequate for my grandson but acknowledged it needed some normal wear and tear fixes before we would take possession. Your service team took just over a week to perform the necessary repairs, and we took possession mid-July. After several months of visits to their shop I brought it to a **** Dealership at their recomendation and was found on 10/22 Found Throttle position sensor failed and there was no oil on the dipstick. According to their sensors, it had been over 14k miles since the last oil change. (there is no way he drove over 14k miles between August and October where it was in the shop for so long). The Dealership informed me that the warranty company would only pay 50% of the labor and only for an off-market part. The total repair was $1003.98 however I had to pay out of pocket $727.23. I have a near perfect credit score but for some reason because I am a senior citizen I was pushed into purchasing gap insurance and a warranty plan (over $5000) that was completely inadequate. I feel that I have been more than patient in ensuring my grandson has a safe vehicle to drive but have been ignored repeatedly. At the very least, I would like to be reimbursed for the $727.23 out of pocket costs from 24 **** that your recommended warranty company refused to pay as well as $1,000 for the rental car costs that I needed to pay while they had the car before I was told that a loaner car was available.

  Business Response

  Date: 11/16/2024

  On July 11, 2024 ***** ******** purchased a 2016 **** fiesta With ******* miles from Huggard & Ewing. On August 19, 2024 the vehicle was brought back in for repairs with ******* miles. (Almost ***** miles since purchased) Although the ****************************** used vehicle warranty had already expired, Huggard And Ewing made repairs under good faith. While there Mrs ******** was informed that her grandson was driving the vehicle aggressively and she stated he thinks its a race car.  August 22, 2024 the vehicle was brought back in with ******* miles for a concern that the vehicle was stalling, unable to duplicate the concern and no fault codes in the computer system were found, Huggard & Ewing advised the consumer to take the vehicle to **** because they no longer had any recourse with us and they had purchased an extended service agreement. Huggard & Ewing went above and beyond, making repairs that we were not obligated to make and has fulfilled its obligation with this vehicle. Huggard & Ewing does not cover any costs associated with rental vehicles and is not responsible for out of pocket expenses paid to other service facilities 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very Disappointed have had nothing but problems with my 2014 equinox that was purchased in Oct 21 at Huggard and Ewing the vehicle has had 2 engines put in. Ridiculous. Picked car up this past Saturday after the 2nd engine was put in and got it home. Sunday The check engine light come on. Brought it to a different mechanic who put it on the lift checked the entire vehicle there was the air pump that was never clamped back in which was causing the check engine light + a lot more bolts missing from under the car which was causing things to be loose + drive shaft was dangerously loose took video and pictures. Not only all of that but there was no coolant and it was down a quart and a half of oil after just having a oil change. The fact that I was able to just drive off the lot in this danger trap is insane. This was in fact repair negligence. As per the secondary repair shop I brought it to. The vehicle is a snow bird vehicle and is under my mother's name ******************* ************ she is sick which is why I'm dealing with this

  Business Response

  Date: 04/17/2024

  We are disappointed to hear about your experience. Thankfully you have extended coverage on the engine and all costs will be covered at no cost. Please bring the vehicle back immediately for repairs. We strive to make every customer satisfied but things happen and we are not perfect. All we can do is stand behind what we do. I apologize for any inconvenience this may have caused. I look forward to making this situation right and repairing the vehicle  

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car and I told them I did not want their warranty. They worked it into my financing anyway my fault for not reading the paperwork more closely. Anyway I got the warranty cancelled and I have confirmation on this. It was cancelled on 11/21/2023 and I was told I would get that money back. I have not. I have called and emailed several times and even asked to get a call from the owner. I haven't heard back and don't know what else to do.

  Business Response

  Date: 01/23/2024

  Thank you for reaching out. This is the first I am hearing of this. I will look into this and issue a refund as soon as possible. Please feel free to deal with me directly moving forward.

   

  Best regards,

  ***********************

  Customer Answer

  Date: 01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 8.29.23 Nature of the Dispute: Purchased truck from said company 8.29.23 with a signed additional 3 month or 3K mile warranty and added 1 month or ***** mile warranty and two blind spot modules to be installed. Orignal date of purchase was to be 6.24.23 but when went to pick up vehicle it was noticed that the driver-side power mirror was not working, the side lane departure sensors were not operating and the blind spot sensors not working. Walked away from the sale until said repairs were done. The two blind spot modules were not repaired due to a national recall and we waited to purchase the truck until 8.23.23 with the promised signed document of repair. We were in constant communication with **** (salesmen) regarding the sensors. Many times stated that if we could get modules and get repaired or if they could get they would repair, whomever could get the parts first. After several months of no communication from dealer at all we had to take the truck in a local repair shop to be inspected. At the appointment, it was discovered that all four brakes and rotors already had to be replaced and that the air conditioning and heater door actuator motor were not even in the vehicle and the blind spot sensors were available and installed. We contacted the dealership for the promised reimbursement for the sensors and to discuss the additional findings, particularly that there was no actuator in the vehicle. constant phone calls on our end with very little in return. Only after we called, the dealer "ordered the blind spot parts" and stated that they would see if they could return the ordered parts back to their auto part store. We have constantly tried to take care of this so we could get reimbursed but to no avail. Manager "out for the day" or "we don't know if we can send the parts back," or just no return calls period. They have been making excuse after excuse as to getting back to us. The extended warranty ends very shortly and we are getting nowhere. Sadly we are extremely disappointed with this dealer and the avoidance of properly addressing the problem. Desired outcome: a reimbursement for truck repair - note conversation with salesman via phone calls always stated that we could do repair or they could whomever could get parts first. Note: the dealer never made one phone call to us following the purchase of the vehicle regarding the sensors.

  Customer Answer

  Date: 01/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 10, 2023 I began experiencing issues with my vehicle that I purchased at Huggard and Ewing. I returned my car to the service department to which I was told I needed extensive car work. At that time the warranty I had purchased from the above set establishment was used to help cover the cost of the services that I needed upon picking up my car after 14 weeks of it being in the repair shop, the check engine light immediately came on. I returned my car several times to try to rectify the situation. My car now sits at a different car dealership, awaiting more repairs for which I am solely responsible for covering due to the fact that the first above said, establishment improperly Cared for my car. I have tried reaching out several times to both the original dealership as well as the warranty company. No one will help me rectify the situation.

  Business Response

  Date: 11/17/2023

  ******************* purchased a 2010 Chevrolet Malibu from Huggard & Ewing 7/06/2021 with ****** miles. ** May 8, 2023 the vehicle was brought back to Huggard & Ewing with ****** miles with engine concerns. The engine was replaced and covered by Miss ******** extended warranty. The current concerns are not covered under her extended warranty because she has reached her limit to liability with her contract. Huggard & Ewing would be happy to except the vehicle as a trade in towards a new vehicle or would repair the current concerns at a discounted price

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership I purchased my vehicle from sold me a faulty vehicle I tried using warranty once I notice a issue with the car accelerating a day after I purchased i went to autozone to get a proper diagnostic & to no surprise it was so I brought the car back to the dealership and was told they cant work on my vehicle without the check engine light on which was very confusing they then told me i could either wait for the car check engine light to turn on with them or I can bring it home and wait . The check engine recently came on and now theyre saying they cannnot fix my vehicle because it isnt covered in my warranty. Please help I feel Im being robbed Ive been paying the car note and insurance since January and havent been driving the car I dont understand why they would let the problem persist.

  Business Response

  Date: 11/16/2023

  *************** purchased the vehicle on 12/5/2022. The vehicle was brought back to Huggard & Ewing on 3/7/2023 for a transmission concern. We scanned and found codes P286F-00 clutch Adisengagement time performance too slow and code P2872-00 clutch A stuck. (These codes are still stored in the vehicle database) At the time these were covered items from **** and the customer was advised to see a **** dealer for diagnosis and repairs. Recently on 10/7/23 the vehicle was towed in with a check engine light. We scanned the vehicle and found codes P0217- engine coolant over temperature condition and code P1285-cycle head over temperature condition. (The vehicle was overheated). We called the repair in to the extended warranty company and claim was declined because of overheating the engine. We have offered *************** to trade the vehicle in towards a new vehicle which is not attainable at this time for ***************. We also offered to repair the vehicle at our cost and *************** also declined.