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Business Profile

Towing Company

Always Open Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Always Open Automotive overcharged me for storage and towing mileage and enforces a cash-only policy that limits consumer protection in **************Details:********* Fee: My vehicle was stored from about 8:00 PM to 12:00 PM the next dayless than 24 hours. Under MA law, the maximum storage fee for a passenger vehicle is $35 per 24 hours, based on actual arrival and release timesnot rounded up (********). I was still billed for a full day.2.Mileage Overcharge: The tow distance is roughly 2.5 miles one way (5 miles round trip), yet I was charged for 8 miles at $4.40 per mile. Under 220 CMR ******, mileage beyond 5 miles can only be billed at $3.60/mile, and actual odometer readings must be documented on the tow slip. My invoice contains no odometer readings, violating this requirement.3.Cash-Only Policy: While MA law doesnt mandate card acceptance, MASSPIRG lists credit card acceptance as a key consumer safeguard. This companys cash-only policy reduces payment transparency and puts consumers at a disadvantage.Requested Resolution:A corrected invoice for storage and mileage.Refund of overcharged amounts.Assurance that the company follows MA towing regulations, including accurate mileage documentation.Recommendation that the BBB investigate and encourage adoption of credit/debit payment options.Regulatory References:Max storage fee: $35/24 hours (********).Mileage rates and odometer requirement: 220 CMR ******.Consumer protection concerns: MASSPIRG towing report.

    Customer Answer

    Date: 08/20/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 1, 2025 I was driving on the highway and broke down and a friend called the cops to have them block the lane for safety, the cops had a company called (always open towing) come and pick up my car. i wanted to discuss with the tow driver that i wanted my car towed to my house so i wouldnt have to pay and extra fee, but the cop just wanted me to wait and have the car towed to their lot. We make it to the lot where the tow driver and my car is supposed to be and no one is there. We made a call to the business and the lady over the phone stated that they were unable to release my car because its the weekend ( non of this was discussed with me until after they had possession of my car) the lady over the phone was so rude and did nothing to help we had to beg her just to let us get stuff out of the car the next morning , well the morning of me getting things out of my car. the worker was very unprofessional, disrespectful, and didnt discuss any fees that would be due because of the towing. my uncle called later on in the day to see how much it would be getting my car from lot towed to my house they said it would be $400. All of this couldve been avoided if they went over policy or even had a discussion with me before taking my car.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Always Open Towing *************, 10/19/2024 for what I believe to be illegal towing practices. On 10/19/24, my vehicle was towed from *********************************************** without proper justification.According to local laws, vehicles can only be towed under specific circumstances, and I was parked legally, with proper visitor pass I. A visitors parking space.This incident has caused significant inconvenience and financial strain. I had to pay to get to a bank then take a cab and then get help from my family member who has a 3 week old baby at the time at 11:30pm. I had to pay fees to get my money out the bank .Also I was asking the person that answered the phone at 9 pm about my car he refused to give me his name then finally saying ******* I stated I have no money this guy laughed and said oh well good luck getting your car out its too bad thats a you problem not a me. I urge you to investigate this matter thoroughly and take appropriate action against Always open towing. Thank you for your attention to this serious issue. They only take cash. Sincerely,******* ****** 693.688.0884

    Customer Answer

    Date: 11/07/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in to get the fuel pump replaced. They put in a defective part that caused more issues with my car and now refuse to refund my money. Not only was I overcharged, but they caused damage to my car to the point its not drivable anymore. I tried to speak to the owner, but he said F*** you, Ill see you in court. Car was brought in to get 1 part replaced now its not safe to drive after getting it back from them. And they stole items from my vehicle while it was in their possession. Car in question is a 2003 ******* Town Car. I will be filing a civil suit next week against this company. Now I have to find a different mechanic and pay more money to find out what they broke and to fix or replace it.

    Customer Answer

    Date: 03/17/2024

    I have not heard from the business in response to my complaint.

Always Open Towing is NOT a BBB Accredited Business.

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