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          Sarat Ford Lincoln has 1 locations, listed below.

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            Business ProfileSarat Ford Lincoln

            New Car Dealers

            Contact Information

            245 Springfield Street

            Agawam, MA 01001

            Get Directions
            Visit Website
            (413) 786-0430

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 95

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            245 Springfield Street, Agawam, MA 01001
            BBB File Opened:
            9/12/1956
            Years in Business:
            95
            Business Started:
            9/23/1928
            Business Started Locally:
            4/1/1989
            Business Management
            • Mr. John S. Sarat, Jr., President
            Contact Information

            Principal

            • Mr. John S. Sarat, Jr., President

            Customer Contact

            • Mr. John S. Sarat, Jr., President
            • Mr. Jeffrey Sarat, General Manager
            • Mr. Brian Foley, Sales Manager
            • Mr. Aaron Coon, Sales Manager
            Additional Contact Information

            Fax Numbers

            • (413) 786-0089
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/12/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            On January 27, 2021 we met with a salesman with regards to a vehicle. We put down a $100.00 deposit on the vehicle that the dealership did not have in stock. We paid with a cash. We decided not to move forward with the sale of the vehicle and a text message was sent to the Salesman, which was followed up with several voicemails. I contacted the sales manager on three occasions. I left one voicemail for them requesting the return of the deposit. During the week of May 3rd, I spoke with the Sales Manager again that indicated he was unsure why we still had not received our deposit and "would speak with the girls upstairs" with regards to the delay. I asked him to please call me back with an update and as of today, May 12, 2021, we have still not received the deposit or a return phone call.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Maureen S

            08/25/2023

            I dont even want to give them 1 star! This is the worst dealership ever! They have had my husbands F150 2020 truck for 3 weeks without touching it to fix it! They have not called or returned my husbands phone calls inquiring about the status. We know they have not touched it or moved it because my husband has the app on his phone and the truck is in sleep mode!

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

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