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Business Profile

Pest Control Services

EcoShield Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made promises about my service that I was later informed wasn't possible and in one case even legal. They told me numerous people in my neighborhood used their service. Only to later find out none of the people mentioned did. I was actually told by one neighbor that they had tried the same tactic on them. They used a lot of empty promises to get my business. The sales person who sold me on the service claimed that he owned the company. I later found out from a technician that he absolutely didn't own the company, but was in fact a recent new hire. I think overall they just seem to make a lot of promises that they have no intention of keeping. If that's the case I'd prefer to not do anymore dealings with them.

    Business Response

    Date: 08/13/2024

    Dear *******,

    Thank you for sharing your experience with us. I sincerely apologize for the misleading information and the frustration this has caused you. We understand how disappointing it is to feel that promises were made without the intention to fulfill them, and we take these concerns very seriously.

    After reviewing your account and the issues you’ve raised, we want to assure you that we are committed to making things right. As a gesture of goodwill and to resolve this matter to your satisfaction, we are waiving the Annual Commitment Discount Payback (ACDP) and closing your account effective immediately. You will not be responsible for any further charges.

    We regret that your experience with us did not meet your expectations, and we appreciate your feedback as it helps us improve our services and avoid similar situations in the future.

    Customer Answer

    Date: 08/13/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ****** ***** am canceling our account as of today, Thursday, June 27th per 3-day ROR. Do not send the technician out for the first service.

    We reviewed the contract last night, and the initial & quarterly payments were not as discussed. My husband called in today to post-pone to discuss the contract and they would not speak with him. Cancel this immediately. Thank you

    Business Response

    Date: 09/13/2024

    Hi there, 

    Thank you for reaching out with your concerns. I took a look into your account and it looks like everything is canceled so you are good to go. If there is anything else we can do for you, please let me know. 

    Best, 

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 2024, I had Ecoshield bat/mouse proof my house. I paid $4000 for this service. I've had to call Ecoshield at least 4 times because I was still had bats in my house. This last time I called I requested to speak to a manager that was over a week ago. I've left several messages for manager to call. I have not received a call back.

    Business Response

    Date: 07/03/2024

    Dear BBB,

    Please keep this complaint open as our management team is reviewing the complaint and customer account. Thank you.

    Customer Answer

    Date: 07/04/2024

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,


    ****** ****

    Business Response

    Date: 07/11/2024

    BBB,

    After further review, this is actually an Omaha NE customer and not a Kansas city office customer. Please transfer.

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a pest control treatment and was told it included treatment for lantern flies. After my 1st treatment I was then told that the lantern flies were not covered but they would treat for them. I then was told after 2 months of waiting that I was enrolled in a mosquito program for the lantern flies that I never signed up for.

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company promised to cancel the contract with Advantage (my other company) and they would be able to guarantee the cancellation. which was confirmed via text message by the salesman who came to my door.

    Business Response

    Date: 10/10/2024

    Hi Julie, 

    Thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience this has caused you. I took a look into your account and it looks like it has been handled and all fees have been waived as well as your account being closed. If there is anything else we can do for you, please don't hesitate to contact us directly. 

    Thank you, 

EcoShield Pest Solutions is NOT a BBB Accredited Business.

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