Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I was approached by a gentleman representing EcoShield Pest Solutions and he presented me with a recurring pest control option that included an initial fee of $300 with an additional charge of $209.00 per service occurrence, bimonthly.
  
  EcoShield then proceeded to schedule services on
  27June 2024 (performed)
  26 Sept 2024 (performed)
  13 Nov 2024 (Cancelled service on 11 Nov2024 via phone call to customer service)
  
  When I called to cancel my service, I indicated that I did not see that their service was having any change as I had several spiders and wasps that had made active nests while they had been engaged for these specific issues.
  During my phone call with customer service, they did not want to cancel my service and offered to lower the price for each service call to $150.00 and then they offered to lower it again to ~$100.00 per service call. At this point I was very frustrated and asked why I was not offered this lower price initially, and all they said was that they were sorry.
  When I finally insisted that they cancel my service they then told me that there would be a $250.00 service fee without any explanation. I told them to NOT charge my credit card and that I would NOT be paying any the $250.00 service fee.
  
  They are still to this day sending me emails and text messages to insist that I pay this $250.00 service fee. I have responded to both emails and text messages to let them know that I will not pay this fee and I would be reporting them to the Better Business Bureau.

  Business Response

  Date: 01/03/2025

  Hi Bryan, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n or about 9/4/24 Eecoshield came to my address to spray all around my house for pest. I saw they were out front from my ring door bell, they never came to the back of the house to spray. I called them to advise they tech did not spray the whole house as agreed, no spider webs were knocked down. They requested I send them pictures claiming the tech claimed he had sprayed. I texted pictures to them twice. They claim they were not received and I must have not seen him. I told them I was in the family room all day which loos out to the back yard and I have a puppy so anytime anything is in the yard he is barking at the sliding door. i told them at this time do not come back to my property, if they cant to the job properly I will find someone who will. They now want to charge me a $200.00 cancellation fee.
  I have talked to them on the phone, by text and in writing that they breached the contract by not performing the service as agreed so I do not owe them anything. They continue to text me and bill me and are now threatening to turn me over to collection.

  Business Response

  Date: 12/12/2024

  Hi ******* 
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/12/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 7/9/2024
  Balance owed to the business $164.21
  
  I have canceled the service before the service was performed but the business insisted that I owe money for the service per contract. I have prof of sales person's text messages saying otherwise during the contract process but the business is not honoring their own employee's promise made.

  Business Response

  Date: 12/10/2024

  Hi ****** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was not responded to. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pest control company EcoShield damaged our home and automobile 9/30/2024 when their technician/pest sprayer fell through our ceiling damaging our house and 2022 Acura MDX Model S. The technician, Jamie had her manager come to our house telling us EcoShield would fix and pay for all damages. **** ******** was the manager who instructed us to take the vehicle to *** **** ***** Body Shop to get an estimate and get repaired. **** ******** said EcoShield would have their Corporate Contractor get ahold of us to fix the ceiling. The vehicle repair shop has not received approval from EcoShield to start repairing the vehicle but repair shop submitted repair estimate on 10/1/24. We have been without a vehicle for 3 weeks now since the EcoShield technician broke the vehicle windshield when she fell through the ceiling. We were told by **** ******** that EcoShield would pay for a rental car. 10/4/2024 **** ******** General Manager for EcoShield in Lenexa, Kansas contacted me saying that the claim has been submitted to EcoShield’s insurance company and **** said he would get back to me about the rental car. This company has been a disaster to communicate with and does not follow up on their promises!

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. At EcoShield Pest Solutions, we are committed to addressing customer concerns promptly and thoroughly. Based on our review of the details provided, we would like to clarify the steps taken regarding your claim.
  After the incident, our local team took immediate action by involving a manager to coordinate next steps, including arranging for repairs and submitting the claim to our insurance provider. Per our standard procedures, the claim was promptly filed, and our insurance adjuster began working on it. We understand that communication from our adjuster had been directed to a different contact, which caused delays in responses. The adjuster has since been in touch with you to ensure progress on the ceiling repairs and vehicle damages.
  Regarding the ceiling repair, the adjuster is actively seeking a second estimate to confirm reasonable costs for the work required. For the vehicle, the repair estimate has been submitted and is being processed to facilitate payment and begin repairs. Additionally, rental car arrangements were discussed, and this is being reviewed as part of the claim resolution.
  We acknowledge the inconvenience this has caused and are committed to working with our insurance provider to resolve the matter swiftly and appropriately. For any immediate concerns or updates, we recommend direct contact with the adjuster or our local manager, who will continue to assist in facilitating the resolution process.
  We appreciate your patience as we finalize these matters.

  Customer Answer

  Date: 11/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2024 I had Ecoshield Pest Solutions to come and spray my house for Ants and they came back to spray it on May 18 2024 I called around the end of June to Complain that I still have Ants Ecoshield Pest Solutions was Supposed to come back and do a follow up at no charge. but Ecoshied Pest Solutions wanted to charge me $130.00 but when the Service technician Arrived at my house he wanted $170.00 I ask him way do I still have Ants after two Treatment he replied by saying it takes a series of treatment So I canceled the Service because they Violated their own Policies which was to come to do a follow up once a Customer complaint at no charge.

  Business Response

  Date: 10/03/2024

  Hi ******** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, I was approached at my newly bought home by one of the business managers (or it seemed he said “owner”) of this company Eco Shield Pest Control. He eventually convinced me to try his company’s services for a year, this to me was a verbal contract for one year of services. This is a quarterly service and I believe was $185 each three months (so $185 x 4). They provided the service and they were promptly paid after these services. In late August of this year I was sent an innocuous email of them being closed Labor Day. My understanding was that after that year had elapsed (and I had fully paid for all the given services) that I no longer had an active contract with them, so I simply sent them an email saying, “I no longer require these emails as I no longer am obtaining your services.”
  This is when it all began. They basically called and texted me several times a day for several days asking me why and that I may be needing to pay them to “end my contract early” etc etc. I told them about this verbal contract and also that I have no copy of a physical contract that says I have a certain length of service. I have asked them to provide me with this, and they have not. They continue to call me daily now even though I have requested that they simply email me the details (so that we can have a paper trail, so to speak). They have not provided me with a contract I have signed or even a number I supposedly owe them. They wish to try and convince me via phone to continue service with them, under the guise of “we want to know what we can do better for other clients/we want to still have your business”. I have made it plain and clear I no longer want their business. But they continue to contact me w/o doing any of the things I have requested to resolve the matter. I am a patient person usually, but this has gotten quite annoying to be hassled every morning w/ this. I wonder if they are convincing others to stay w/ them by sheer war of attrition. I want resolution

  Business Response

  Date: 09/27/2024

  Dear Bryan,

  Thank you for reaching out and providing these details. After reviewing your account, we have confirmed that it is now closed, and there is no outstanding balance. Additionally, we have placed a "Do Not Contact" note on your account to ensure you are not contacted moving forward.
  
  We appreciate your time and consideration and trust this resolves the matter.

  Customer Answer

  Date: 09/28/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 4 pest control spray for $150 last May. They have charged over $1000 dollars. They are spraying for outside pests in the middle of December. This is ridiculous and predatory, they offered 4 sprays for one flat rate.

  Business Response

  Date: 09/11/2024

  Hi Ginger, 
  
  Thank you for reaching out to us with your feedback. I took a look into your account and it looks like this fee was waived and taken care of. If there is anything else I can do for you, please me know. 
  
  Thanks, 

  Customer Answer

  Date: 09/11/2024

  
  
  ********** ********
  
  
  
  I am rejecting this response because: I was told it was $150 for 4 visits they have visited numerous times without my permission or knowledge I need the $1000 that I was overcharged by their sales man not bing upfront  and honest
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 09/19/2024

  Hi Ginger, 
  
  I understand what you are saying. The fees that are eligible for waiving, have been waived. You signed a quarterly contract for 24-months which means we would be coming during the off season to maintain a protected barrier. Even though the bugs are not showing, they are still hiding and we are continuing to maintain the barrier. We sent out a copy of the contract before you began services showing what months and how much you would be charged. 
  
  Best, 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 we received services from EcoShield. The technician that came to spray our home was talking about using drugs in front of my wife and 7yr old son. I contacted the business several times and requested cancellation of our services and account. I asked them multiple times to waive the cancellation fee due to the technician’s unprofessionalism and talking about drug use in front of our 7yr old son, who had many questions after he left, which a 7yr old shouldn’t be understanding or worried about. I’ve called multiple additional times and was told a manager would call me back to resolve this concern, but never received a call or any form of communication, except a letter in the mail that we still owed them a balance of $217.95 for the cancellation fee. Additionally, the services that were sold to us were never performed and when they came to “spray” they were in and out of the property within 10mins. When I initially called to cancel the contract due to the unprofessionalism from their employee, I was told several times they would cancel the account, then received one last call to confirm that the account was canceled. I would like BBB to make contact with this company and have them waive our cancellation fee due to these concerns previously noted.

  Customer Answer

  Date: 09/03/2024

  EcoShield has responded by cancelling and waiving the cancellation fee. Per ID *********
  

• Initial Complaint

  Date:07/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I signed up for 5 extermination services through ECO Shield. After the 5th and final service, I was told that my contract was complete. I adviced ECO Shield that I would no longer be using their services. They called and text me a number of times to try and get me to keep my business with them. I asked them to no longer call or text me. After that I was given a bill for $218. I called to find out what this bill was for, and they said that it was a discount removal for the 2 year contact I had signed. I told them I did not sign a two year contact. They first said I responded yes to their text which is when I agreed to the two year service. That is untrue. I asked them to review the text confirming the contract was complete, they ignored it and tried to sell me again on keeping their service. They then said they can send me the contract I signed stating it was a 2 year contact. I said that is not what I signed up for, and either it was changed on the back end or the salesmen was not honest with what he said the contract was for. That was ignored. I then again said why would I be told the contract was complete if it wasnt? I asked for a manager, and was told none was available. That I would be called back. I have not been called back since that time. They are still trying to collect the amount they say is due.

  Business Response

  Date: 08/18/2024

  Dear *****

  Thank you for bringing your concerns to our attention. After a thorough review of your account, we have waived the Annual Commitment Discount Payback (ACDP) and closed your account. There is no remaining balance, and you will not receive any further communications regarding this matter.
  
  We apologize for any confusion or frustration you experienced and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  **** *******

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon the first day of moving into our new house, we were approached by a pushy EcoShield rep selling us on their pest control services. We fell for his pitch and signed up for a year contract, including service that first day. This company has continued to lie, scam, and sell services that are not accurate or ever delivered on.
  
  Here is a recap of our experience:
  1. The rep told us that EcoShield had previously serviced our house (with the previous owners, even naming them) and would be offering us a deal. We have since talked with the previous owners and have discovered this was a lie and that EcoShield has never serviced our property.
  2. We've had EcoShield out for 2 services, 0/2 times have they completed the services as listed in our contract. Or even come close. The service people spent >5 minutes at our home each time.
  3. The service people who arrive are uneducated/unexperienced to answer basic pest questions and provide pest services.
  4. After multiple failed services and frequent contact about our displeasure, we called to cancel and were put through the ringer for 40 minutes in an attempt to cancel. First, I was bumped around to multiple individuals. Then, they ran me in circles in a manner that I eventually thought I would have to cancel my credit card, as they would not let me cancel. They offered price decreases ranging from $225 all the way down to $125... confirming our original cost was a scam. Then...finally, I was told to cancel would be $225, even thought they had routinely failed to service us per our contract.
  5. Lastly, EcoShield did finally let us cancel, however they charged us TWICE. Charge 1: $245, Charge #2: $225
  
  Based on continually being mislead and scammed, I am looking for a refund of both cancellation charges as this company is following sketchy practices at best. We were lied to at every turn and now reading other reviews, I am disappointed to see that this is the norm for EcoShield. Nothing about it is legit or safe.

  Business Response

  Date: 08/13/2024

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced. We take these matters seriously and want to ensure that your issues are fully addressed.
  
  After reviewing your account and the situation you described, we have processed a refund of $245.19 to your account. Additionally, your account has been closed, and no further charges will be applied.
  
  We deeply regret that your experience did not meet your expectations and appreciate your patience as we worked to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and ensure your concerns are fully addressed. Thank you for giving us the opportunity to make this right.