Complaints

This profile includes complaints for KC Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KC Disposal

  10011 Woodend Rd Edwardsville, KS 66111-1763

  
• 

  KC Disposal

  11920 Grandview Rd Ste A Grandview, MO 64030-1189

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For years I was a customer of **** Corp. In April I received a renewal notice from KC Disposal that I wrote a check for since they changed a premium to use credit cards. I put my plastic bags out on May 7th but they were not picked up. I called the next day and was told they no longer would accept plastic. When I asked when that started the woman said May 1 and emails were sent out. I never received an email nor did any of my neighbors. I then asked for a refund which she said they don’t refund. She became frustrated with me when I told her that nowhere on the billing did it say that. She then told me she would remove me from the pick up list which I said fine just send a refund. She said “no” and hung up.
  So now I’m out of money AND service. My wife and I are retired and $268 is a lot of money to us.
  Thank you for your help.

  Business Response

  Date: 09/05/2024

  Hello,

  KC Disposal
  bought out KC Compost yard waste customers in March 2024 and started servicing then
  immediately.  KC Compost mailed out a
  letter to the residents letting them know of the change of service.
  Starting May
  1st, 2024, we stopped picking up yard waste in plastic bags and that
  was not bundled. We had all this information published on our website as soon
  as we took over from KC Composting.
  
  On May 8, 2024,
  **** ****** called and left a voicemail saying that his yard waste wasn’t
  picked up. Our customer service representative ********* called him back on May
  8th.  **** told her that he
  had his yard waste in plastic bags.  She
  advised him that unfortunately we do not take plastic bags for yard waste but
  offered to put his address on a return route for the following day to pick up
  his plastic bags this one time but going forward he would need to have the yard
  waste in the brown paper bags.  He then
  got upset and told her that he wanted a refund and that he would find another
  company.  Our representative informed him
  that the company policy is that once payments have been made, we do not offer
  any refunds.  **** asked to speak with a
  manager. 
  
  Our Office
  Manager ***** took over the call and let **** explain what was going on.  She tried to explain to him that the plastic
  bags are not environmentally safe and that we could provide him with a yard
  waste bin to use at no charge.  He then demanded
  a refund, and she explained that the company policy is that once payments have
  been made that we do not give refunds. 
  He refused the bin and said to cancel his account, and he will contact
  the Attorney General and sue us.  Each
  time ***** tried to talk he would speak over her and not let her talk.  She eventually had to end the call because he
  wouldn’t allow her to do anything to help him.  

  Thank you

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This is a lie! I never said to cancel my pick up and to be out $268.00 that’s absurd. The office manager ended the call by saying “ I will just take you off the pick up list “ then hung up. 
  I have never come across a company that doesn’t stand behind customer service and satisfaction. Charging money and not preforming service is stealing money and I have been dealing with these thieves for 4 months now. I have had to hire another company for pick up spending more money. 
  I’m tired of dealing with KC disposal I hope they are happy stealing from retirees. 
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to my home from "KC disposal" yesterday 7/19/25. He claimed he was giving neighbors info on new trash services at $25/month for information only. He stated I could let whomever calls to follow up that i am not interested. Today I received an email showing a signed contract that says i have a week until I will incur a $75 fee for cancelling. This was not explained to me and I never signed a contract. Very shady and misleading. I tried to call the company and was on hold for 30 minutes to try to talk to someone. No contact info on contract or email.

  Business Response

  Date: 08/02/2024

  Hi ******

   

  We apologize that you were sent the contract.  Our company uses a 3rd party company to go door to door to sell our services.  We contacted the person who spoke with you and asked him about it, and he knew you only wanted a quote for service, and he accidentally sent in as a contract instead of just the quote. I apologize if he misled you as it's not our intention to ever do that to any potential customers.  We appreciate you bringing this to our attention, and you will not receive any bill or anything else from KC Disposal.  Thank you!

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kc Disposal Decided that they will not pick up my trash, although it is paid for because I gave them a one star review on Google. After calling to speak with someone, I was told that they will not pick up my trash until I take down my review or refund me my money.

  Business Response

  Date: 08/22/2024

  Hello, 

  KC Disposal takes payment up front for each quarter of service.  ****** had paid for the months of June, July and August on May13th, 2024.  When we missed her trash, we had our driver take any additional trash on her next service pick-up day.  ****** decided to stay with us and cancelled service at the end of August.  So, the payment she made is for the 3 months of services she has received.  There is no refund that is due.

  Thank you

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KC disposal goes out of their way to not actually pick up your trash.
  
  4/26/2024 - Had to run my two trashcans and 10 bags of yard waste out to the curb this morning after a big storm last night and the driver for the recycle pickup looked right at me pushing the cart and decided to speed up instead of slowing down to pick up. I waved and even hollered for him but he just ignored me. They will also shut off service if you are even a week late on your payment, even though they don’t communicate when your bill is actually due each quarter. I think this is the final straw to cause me to switch, they don’t seem to care if I have their business anyway.
  I also spoke to someone earlier this week about adding 10 bags of yard waste to my account since the stickers would not arrive in time. The driver picked up 6 bags, ripping one open in front of the house and leaving the additional 4 bags sitting there. Talked to customer service and she argued with me about the limit being 6 bags (earlier in the week there was no limit). Told her I want to cancel my service immediately and that they need to refund me the remaining month since I pay quarterly. Was told there was no way to do that (that’s a lie).

  Business Response

  Date: 04/29/2024

  Hi ********
  
  

   

  I'm sorry you are having issues with our service. This may help clear things up.

  We ask that all customers put their trash recycling yard waste at the curb by 6am on their pickup day as our trucks start route at 7am. It seems like you may have been putting it out late. Our trucks are extremally loud so I'm sure our driver did not hear or see you as they are focusing on the road and servicing customers. Our billing is sent out around the 10th of the month prior to when the bill is due. We have options for email as well as mailed invoices. We give our customers 10 days after the due date to pay the bill. We then send email or calls to let our customers know that their bill is past due if we do not receive payment then we will lock account until bill is paid. We would love to speak with you please call us at *** *** **** and ask for ******* 

   

  Thank you have a great day!

  Customer Answer

  Date: 04/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Please provide documentation
  that you have communicated in any sort of way the pick up time for recycles as this has been
  inconsistent for the duration I have used your services. In this specific case, the driver looked
  directly at me as he was driving up the street (despite you giving him the benefit of the doubt and implying that I'm a liar). The driver could have represented your
  company in a positive light and exercised 5 seconds of patience, however, he
  made a decision to accelerate rather than slow down. I know what I saw despite you being “sure
  our driver did not hear or see you” and your laughable claim that “they are
  focusing on the road and servicing customers.” Servicing customers… just not this one,
  right? Where was their focus when the driver from the trash truck ripped open a bag of yard waste in the street in front of my house, making a huge mess and then failing to pick up the other 4 bags of remaining yard waste until I called and complained and they had to come back? It's interesting that you accept the word of your driver as absolute truth, failing to even consider the possibility that they did actually choose to drive on by, because one less trash can to pick up means they get to go home earlier (6 bags of yard waste are easier to pick up than 10... you see the trend here?). I appreciate that you advocate for your employees and support them above
  your customers, however, in this case it will cost you a customer that has been
  with you for 5+ years. 

  Additionally, please tell me how have you
  been sending my billing information? I do not recall receiving any notification
  when bills are actually due. Your office seems to have the same lack of attention to detail and customer focus as your drivers. Again, none of this matters. You will continue treating customers like trash and your online reputation will continue to reflect that. 

  Sincerely,

  
  ******* *******

  Business Response

  Date: 05/01/2024

  Hi ********

   

  You can find this information on our website at k********************* as well on the back of your invoice. As stated prior your recycling was not out by 7am. I understand your frustration and we appreciate you being a customer for 5 plus years. Would love to speak with you on the phone. Please call ****** at *** *** ***** Thank you.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/12/24 KC Disposal charged for a qty of 5 at $3 each for a empty trash bin that was to be picked up by the previous trash company.
  on 3/11/24 KC Disposal charged for a qty of 3 at $3 each for the same empty trash bin that the previous trash company had still not picked up.
  
  There was an obvious miscommunication between my previous trash company who had not picked up the trash bin (by the way, their trash pick-up day unfortunately happened to be the same day (Monday) as my new trash company, KC Disposal, which totally compounded the issue and caused the added charges to my new KC Disposal bill.
  
  The trash bin was clearly empty and was for some reason billed at two different rates by KC Disposal even though they did not have to provide any services for (it was not emptied, because there was no trash in it) therefore KC Disposal did not provide any service that would legally allow them to bill for services. The charges are on an upcoming bill due on 5/1/24 so there is no issue to argue about a refund because it has not been debited from my account yet.
  
  I have spoke with two representatives at KC Disposal. The latest one (who was supposed to be a manager, who called me back from a request I had for a manager to call me) said she would lower the 5 at $3.00 each charge to 3 at $3.00 each (which she explained was a charge equivalent to a 65 gallon trash bin collection charge) that was the only thing she was willing to do to adjust the account.
  
  As I stated, there was no service provided by KC Disposal on any of those dates I was billed for an empty trash bin that was supposed to be picked up by previous trash company. KC Disposal has no right to bill for services not provided by their company.
  
  To date the charges have not been paid, if KC Disposal corrects the billing in a timely manner, before 5/1/24 then there will be no issue. However, they seem to be unwilling to correct their billing at this point. I can-not stop payment, or I will nullify my agreement with them.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/23 we subscribed for yard waste disposal for one year with KC Composting and paid $266 which was a premium price to allow us to use plastic bags. KC Disposal has apparently assumed KC Composting"s accounts . We have just received a letter dated March 29 which says they do not accept plastic bags because "To dispose of your yard waste we would have cut open each bag, which would drastically slow down the route". Of course this is exactly what KC Composting did and why they charged a premium for the plastic bag service. Paper bags are costly, difficult to fill and do not have the same capacity as the plastic bags I already have and use. If KC Disposal has assumed the contracts they step in to the shoes of KC Composting with the same obligations to accept the plastic bags.

  Business Response

  Date: 04/10/2024

  Hi ****, I am sorry you are not happy with the changes. We understand that change is hard to accept. We would love to chat with you about this. Please call ****** at *** *** ***** Thank you.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This trash company is often not picking up the recycled trash and just tells me to wait until the next week or the following Monday, trash day is Friday. About a month ago they told me recycles not picked up because container had blown over, wait till next week. Last week blew over again and no service. This week, no service, said the driver made a wrong turn sorry. The driver is now out of area, will be by Monday since they do not work weekends. Driver cannot return on Friday because they finish early and are done by noon for a long weekend. I talked to manager ***** and just kept getting the run around over and over, even checked the weather so container would not blow over. Well it is now Saturday and I just had to upright the blown over container and pick up most all of the recycle that they will not fulfill their contract of picking up for $90 per quarter. We are over 70 and this hardship is not acceptable, they keep raising rates and refuse to provide the agreed services. Now the container is overflowing and too heavy for us, but that is our problem not theirs. Please rate them at F-, so others will not try them. They promise low rates but keep upping the price and not doing the job, let alone the new fees for discontinuing service. This is unacceptable!

  Business Response

  Date: 03/18/2024

  Hi ********

   

  I am sorry to hear you are having issues with your recycling being picked up. Please contact our office at *** *** **** and ask for ***** or ****** so we can get this problem resolved. Thank you.

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KC Disposal raised their rates by double without notifying me of the increase. Once I noticed the increase on my credit card I called to cancel they hung up on me. I called back to cancel and they said they wouldn't refund my money for service they haven't even started yet wouldn't allow me to talk to anyone else and hung up on me.

  Business Response

  Date: 03/18/2024

  Hi *****

  I would like to start out by saying. We take customer service very seriously and never want our customers to feel like we are disconnecting calls. Sometimes service interruptions do disconnect calls. Please call us back at *** *** **** and ask for ***** she is the office manager. As far as your increase goes we do send out letters to let customers know of the increase. Our company policy is no refunds this should have been explained when you signed up for services you can also find this on our website as well as on the back of your invoice. We would love to keep you as a customer. Please call ***** at the number provided she would love to speak with you and get this problem resolved. Thank you!

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged us for 3 months of service, only performed one month of service. Asked for a refund for the additional 2 months. Business refused. Spoke to Customer Service Agent Trisha who hung up on me. ***** the manager refused to rectify the issue of refunding the months not used of service.

  Business Response

  Date: 10/04/2023

  Hi ******

   

  Please call our office at *** *** **** and ask for ******. Thank you.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid KC Disposal ( located at ***** ******* **, Edwardsville,KS 66111 ) $1 22.31 on 6/17/23 which was due on 7/1/23. This covers the services for 3 months of July, August and September. I called and terminated the service with KC Disposal on 8./1/23 and asked for refund of the remaining portion of payment because of services not rendered for the month of August and September. They refused. They said that there is no refund on overpaid or prepaid services. If either exists, a credit will be held on account for future services. I have no intention whatsoever to engage their service in the future. It is unreasonable and unethical for them to pocket the money for services not rendered. It is pitiful to see the tactic they use to pocket the customer"s money.

  Business Response

  Date: 10/04/2023

  Hi,

   

  We clearly state on all invoices that we have a no refund policy. We also say this if you call in to pay. You can also find this on our website. Please let me know if you have any more questions. Thank you.