Complaints

This profile includes complaints for KC Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KC Disposal

  10011 Woodend Rd Edwardsville, KS 66111-1763

  
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  KC Disposal

  11920 Grandview Rd Ste A Grandview, MO 64030-1189

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Lawn Corps for decades. They changed names to Kansas City Composting and all was well. No issues. When I received my bill in October I sent a $200.00 check assuming no changes. I called KC Compost on 12-31 asking why I had not received a calendar of when the pick up started in January to be informed that they were no longer doing yard waste pickups and my new company was KC Disposal. I was not informed that when I paid the bill that I was no longer with KC Composting. I was given the number to KC Disposal to find out that they had been doing leaf pickups all during the month of December while I have 5 bags in my garage. KC Composting did not pick up in December after the 13th. I had no clue since I received no correspondence from either company. I asked about putting out my Christmas tree for pickup because with KC Composting, I could put the tree out whenever I wanted, but apparently I only had one opportunity to get the tree picked up which was Monday the 30th of December. I asked to speak to a supervisor and a lady named ******* called me back. I expressed how I felt this whole thing was deceptive and shady. I was told they would graciously pick up the tree for $30.00 instead of the usual $40 since I missed the pick up day. I am not psychic, how was I supposed to know they were picking up since I received nothing from them. I asked for a prorated refund and was told no refunds. I do not trust this company and frankly am disappointed in KC Composting as well. I feel duped by both companies. I read numerous complaints about KC Disposal on your website and I also read they have given refunds. This is sneaky and deceptive business practice in my opinion. I am requesting your help in getting my money refunded. I do not trust KC Disposal at all. Thank You

  Business Response

  Date: 01/02/2025

  Hello ******

  It was great speaking with you today.  Sorry that you never received the information about switching over to KC Disposal.  As we discussed KC Disposal will me mailing you a partial refund for the yard waste service.  

  Best of luck to you.

  KC Disposal

  Customer Answer

  Date: 01/11/2025

  I spoke to the vice president of the company and was told I would receive a refund for unused services. She led me to believe it would be the balance of the contract since I will no longer be using their service. I received a check yesterday for 100.00. I only used their services in the month of October, November and up until the week of December 13th. I paid $200.00 for service from October 2024 to October of 2025. The rate is $16.66 a month. The refund amount should have been $158.27, not $100.00. I am owed the balance of $58.27. I e-mailed the company yesterday when I received the check and they are refusing to refund me the additional amount. How is that fair? I responded to the email stating I would be contacting BBB again. Thank You

  Business Response

  Date: 02/10/2025

  Hello,  

  KC Disposal mailed a check to on January 22, 2024, for the remaining balance that she requested.  There is nothing else that we can do for this previous customer.

  Team KCD

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to bill monthly, bills quarterly instead. But since I get paid monthly, I pay them each month, so I am pre-paying part of each invoice. I just cancelled my service with them, and they are refusing to give me back the amount that I pre-paid.

  Business Response

  Date: 01/11/2025

  Hello ******

  KC Disposals company policy is no refunds once payments have been made.  My apologies if someone told you that we do not offer monthly payments. We do offer monthly payments, but we require all customers that choose that option to be on autopay.  We had attempted to contact you on a few occasions but wasn't able to reach you. Then once we did you had already had new service already started.

  Thank you,

  Team KCD

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using KC Disposal since May 2022, when they went paperless, we stopped receiving a bill in the mail. There were repeated attempts for us to get the bill mailed to us as well as emailed as we kept receiving late fees for not knowing our bill was due (this is paid quarterly so not a certain date to remember). We have never received a paper bill regardless of request, and since the switch, have never gotten an emailed bill. Near the end of September our trash was missed on pick up day and so my husband checked online and saw another bill we were never sent but that he sent a check in for, so he called the following Monday because the bill was not late and our trash not picked up. They told him that the missed trash was an accident but the bill was now overdue. He told them he mailed a check, but offered to cancel the check and pay over the phone. They said that would not be necessary, our trash would be picked up after confirming the mailing date. When trash was not picked up that week he called back to be told that they had inactivated our account shortly after that call. To get our two weeks of trash picked up required a late fee, disregarding that they had already agreed to pick up our trash, and my husband asked yet again for our bill to be mailed and emailed. At the end of the billing cycle we decided to cancel services, which is when they finally discovered they had his email wrong in the account and acknowledged their mistake. They said we had a "verbal contract" and would not let us cancel our service without a 75 dollar fee. We explained that we have had to pay late fees several times due to their negligence of getting us a bill and that they had also told us we would have our trash picked up last billing period when we had told them the date of our check and that was a lie as they did not pick it up without yet another fee. They refused to cancel our service regardless of their repeated failures and poor customer service.

  Business Response

  Date: 12/27/2024

  Hi ******

  We apologize that you had issues receiving your statements.  Once you set your account to receive your statements via email, we are not able to send out physical copies too.  The software that we have it does not allow us to send the invoice by email and mail.  It does appear that the account has consistently been late since you've had service with us so that would be why you received the late fees.  Since KC Disposal started our business back in 2014, we have always billed out quarterly and the payments due on the 1st of the month each quarter.  If we do not receive payments by the 10th of the month that your bill is due, then there is automatically a $10 late fee. 

  It appears that you did have service with us in the month of December. We have not received payment for the month of December. We waived the rest of the quarterly bill, for January and February, since you cancelled the account. We can also waive the cancellation fee.

  Unfortunately, since your account was due for the December quarter and we have not received payment for the time that the service was used, we will not be able to offer any sort of a refund.

  Best of luck to you and your family.

  KC Disposal

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions, most recently Friday November 15th, the company has allowed the driver to miss our trash puck up without justification. When asked why, the representative provided false reasons for the missed pick up each time and demanded $25.00 for a late pick up. I did this once, but the second time was both suspicious and unreasonable. They claimed vehicles were blocking the trash but I know for a fact that the trash was on the front of my driveway, which is 20 feet wide, without obstruction. There was also space from the driveway to the next parked vehicle, 10-15 additional feet meaning 30-35 ft. of unobstructed space to collect our trash.

  Business Response

  Date: 11/22/2024

  Hello,

  After reviewing your account, it looks as though the reason our driver wasn't able to dump your trash bin on 11/15/24 is because there was a white truck, and a blue car parked on the road blocking our driver from getting to your bins.  I've attached a picture so you're able to see that we can't drive down the street to your house.  

  On October 28th you called in to the office stating that we missed your trash on 10/25.  We pulled a video, and your bins were not out.  I've attached a screenshot of the video showing your house and the bins were not at the end of your driveway.  That is why you had to pay the return fee for us to come dump your trash that week.

  Our drivers make every attempt to access your house but if there are vehicles blocking the road then it makes it impossible to service them.  

  Please let us know if you have any questions.

  Thank you,

  Team KCD

  Customer Answer

  Date: 11/22/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2024 KC Composting "transferred" their yard waste services to KC Disposal. At the time of the transition they said KC Composting customers would receive the same services and that KC Disposal would honor their commitments to KC Composting customers. When it came time this summer to renew the annual program I promptly paid $268. They have NOT picked up one item curbside since that time, even though they committed to coming by weekly. I called and asked why not and they could not answer. I called again and she informed me that I have to use their container or paper bags and she assumed they did not pick up because I had leaves on a tarp as I always did with KC Disposal, (because I paid a premium amount for that option). KC Disposal never informed me they would not honor that arrangement. I want a full refund and they refuse, even though I have never received any services from them. It was a deceitful transition from KC Composting and the rep said they decided not to honor the "grandfathering" of KC Composting customers because it was not economical to them.

  Business Response

  Date: 11/13/2024

  Hi ******

  We are sorry to hear that you have had issues with our yard waste service.  After looking into this issue, it appears that you've been placing your yard waste in either plastic bags or on a tarp.  I also noticed that you called us yesterday to report that your yard waste wasn't picked up and that this was the first time contacting us.  If we had known of this issue earlier, we could have let you know that we don't take the plastic bags or tarps.

  The reason for not taking the plastic bags is because it's not environmentally friendly plus the compost company that we take our yard waste too also does not allow plastic bags.  If they were to find any in a load we drop off, we would be charged an additional fee which in turn would increase our rates.  The trucks that we have are not equipped to pick up and dump the tarps. 

  I also wanted to let you know that when KC Disposal took over for KC Composting, we mailed out letters to all the yard waste customers to let them know that we would only pick up the plastic bags until the end of April 2024 and starting in May 2024 we would only take the yard waste in brown paper bags or pick up the containers.  

  We will be issuing you a refund for 7 months of service for the amount of $156.34.  Which will be for the months of December 2024 to June 2025.

  Thank you, 

  Team KCD

   

  Customer Answer

  Date: 11/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am issuing a complaint because my trash has failed to be picked up by the company in the last 3 weeks. I called them this last Friday to ask why it hasn’t been picked up. They informed me that it was because I didn’t space out my trash cans 2-3 feet apart from each other. The company did not provide me any guidance to do this until I called them. They apologized and informed me that if I fixed this issue they would come by on Monday to pick it up. Monday came and they still did not show up. I called again and asked why it wasn’t picked up and they didn’t have an answer for me. They told me that I would have to wait until Friday to get it picked up. I’m not paying my bill this month if they don’t do their jobs and pick up my trash.

  Business Response

  Date: 11/11/2024

  Hi ************

  We apologize that you've had issues with our services.  After looking into your account, it appears that your address was incorrect on the return route and the driver failed to contact our office to get it fix so we could pick up your trash.  I have taken steps to ensure that this won't happen again as the pin to your house has been fixed.  I also spoke with the Driver Manager concerning this and he is speaking with the driver. 

  I'm unsure what time you're placing your bins out but there have been several weeks that the driver is marking your address as "skipped not out" when he is there. I pulled a video, and it does show that your bins were not out. It also appears that each week the driver is at your house between 6:55 am - 7:05 am.    Our drivers start early so we recommend to all our customers to have their bins out either the night before or at 6 am on their service day.  

  I place a credit of $8.75 on your account for the week service that we missed when the driver never completed the return in October.

  If you should have any more issues, please don't hesitate to reach out to us as soon as possible.

  Thank you,

  KC Disposal

  Customer Answer

  Date: 11/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********** *******

• Initial Complaint

  Date:10/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attachedThis is to confirm my conversation yesterday with your manager that I have canceled your service.
  
  Why? Because I have called your telephone number ************* every week for the last three weeks to request pick-up of our lawn debris. My day is "Tuesday". The lady who answers assured me that "a note will be placed...".Today is Friday. The same four or five bags have been out for weeks.
  
  I live in Armour Hills. The Home Association has requested that trash or debris not be placed on the curb before the afternoon of pick-up day. Three weeks is too long.
  
  Attached is a copy of my cancelled check for $200 dated July 29,2024. I need a r

  Business Response

  Date: 11/01/2024

  Hi Barbara,

  We apologize that you had trouble with our yard waste services.  Since you received service in the months of July and August, we will be issuing a refund of $166.88 to you.  There will be a check mailed to your home next week.

  Thank you for bringing this issue to our attention.

   

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to call to make a payment so my trash will finally get picked up, after numerous times telling them to put me on auto pay. I finally got off work on time to call before they closed on Wednesday 9/11/2024. I called at 4:16pm to pay my bill just to have someone answer the call and put me right back on hold for the last 14 minutes they were open for business, at exactly 4:30pm the phone call was ended. I called right back just to hear a message saying they were closed and would have to call back during normal business hours. This was EXTREMELY rude. Now my trash has been piling up for 3 weeks and despite my efforts to make a payment just to be hung up on. This is not how business is supposed to be done. This was absolutely unacceptable and RUDE! They need to hire people that actually want work. I am going to switch waste pick up companies it won’t take effect till next week. That’s going to make a month my trash cans have been full and stink really bad.

  Business Response

  Date: 09/18/2024

  Hello, 

  We apologize that you had an issue with getting ahold of us.  After reviewing your account, it looks like your account was locked on August 23rd, 2024, due to us not receiving the payment that was due on August 1st, 2024.  The week prior to us locking the account we sent out call blasts to all customers that are past due letting them know of the balance on their account.  If we do not receive payment by the following week (8/19 - 8/23) we sent out another call blast stating that if payment isn't received by noon on Friday, 8/23 the account will be locked, and service will be stopped.  

  On September 5th we received a call from a women asking if she can set up a payment arrangement with us.  We let her know that she will need to pay at least $111 for us to keep servicing the bins and she stated that she will call us back. On September 12th we received a voicemail, and we called you back on September 13th and you stated that you don't want to deal with a company like us.  Our Assistant Office Manager spoke with you on 9/13, and you said you started service with another provider and to cancel the account.

  We had made several attempts to contact you about your past due balance but unfortunately a payment wasn't received so we had to stop services for you.  This is not something that we like to do but unfortunately, it's necessary.

  Thank you.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in advance for trash and recycle services for the next 3 months. My check deposited on 8/5, service for 8/6. No services were provided and they took my recycle bin from my house. I called as I work night shift and they failed to solve the issue. I received no help! I called for 4 days straight. They are refusing to return any portion of my money! I want my refund as no services were provided for 2 weeks, this isn’t right. This is a bad, fraudulent company!

  Business Response

  Date: 08/16/2024

  Hi *********

  After looking into your account, I found that we didn't take your recycling bin.  The truck and trailer that would pick up the bins is not in the area of your service day. Our staff had called you on August 7th, August 8 and August 9th to try to help you but wasn't ever able to reach you.  Then on 8/13 we called again about you wanting to cancel and had to another voicemail for you.  On August 15th, we received an email to cancel the service.  The account has been cancelled out and since you had service in August, we will refund you for September and October services not rendered.  

  Thank you!

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a rep to my doorstep offering $61 a quarter, forced to sign to get a quote sent. Quote was in turn set sent with $67 a month. This is a company I left due to prices being doubled and was fooled into signing to allow permission to send me a quote I have security footage of what the rep told me price wise

  Business Response

  Date: 07/25/2024

  Hi *****,

  After reviewing the contract sent to us it appears that yes, the rate given to you was $67 a quarter.  On the contract submitted to us there was a note stating that you already had bins and were looking to start sooner if possible.   There was no mention of only wanting a quote for service, which if that was what you had wanted we would of needed all your information to put into the tablet to send the quote over to you.   After we looked up your account we noticed that you had a large past due balance with us so we weren't able to start service for you. 
  
  The rate increase that was on your account was also given to all customers across the board and when you called in to ask about the increase our staff had tried to work with you and offered you a lower rate.  Which you had said to her that you were going to call back to let us know if you were going to stay with us or not.    You never called back to confirm nor cancel your account.  We had to close your account since we never received payment.

  Thank you,

  Team KCD