Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Equipment

Lippert Components Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

This profile includes complaints for Lippert Components Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lippert Components Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called them on 3/27/2023 I explained what problem what problem I was having with the axle they made, was told to send pictures. Upon receiving the pictures I was told the axle was upside down and I told the that the bow in the axle was up regardless of the label. They did not believe me and was told that since there was still a bow in the axle it could be flipped and was still usable. I did what they said and then the bow was obviously the wrong way. Shortly after this they sent me an email Fri, Mar 31, 10:50?AM ****, Thank you for sending in the photos, upon review of everything we will not be able to cover this under LCI warranty due to improper install/modification. At Mar 31, 2023, 11:25?AM I asked Can you clarify what was improperly done so it is not done in the future and they did not responded unlike every conversation before. I was told in the beginning that I could get a replacement one and would be refunded after determination.

      Customer Answer

      Date: 04/03/2023

      Tell us why here...full vin ********
      date of manufacture Feb 11 1983
      make TRAI
      model UT Boat 
      manufacture TRAI

      As was told to Lippert this is the info on the title from the New Mexico MVD

      Business Response

      Date: 04/12/2023

      **********************, 

      Thank you for reaching out and sharing your concern.  I am not familiar with this matter and would like to review and get back with you.  You should have from me soon.  Thanks,

      *********************
      Consumer Affairs Specialist
      LIPPERT 

      Customer Answer

      Date: 04/12/2023

       I am rejecting this response because: I'm not sure how to respond I understand this person needs to review the case.


      Business Response

      Date: 04/13/2023

      **********************,

      I would like to look further into this matter for you.  In order to do so I'm going to need a little time and more information.  It's noted in our case noes that you purchased new axles for this trailer, can I get a copy of the paperwork showing the purchase of these axles?  Having this information would help with my review.  Thanks,

      *********************
      Consumer Affairs Specialist
      LIPPERT 

      Customer Answer

      Date: 04/13/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

      Customer Answer

      Date: 04/20/2023

      From: ******************** <****************************> 
      Sent: Wednesday, April 19, 2023 10:54 AM
      To: ************************* <***********************************************************>
      Subject: complaint ID ********

      Good morning,
      I need my complaint reopened, it was closed by mistake because the question asked by LCI. I have not heard back from Lippert thank you. 

      Sent from my iPhone

      Business Response

      Date: 04/21/2023

      **********************, I see that you sent some information, invoice, to our axle/chassis team for handling.  Case notes show that a reimbursement has been submitted.  

      *********************
      Consumer Affairs Specialist
      LIPPERT
      **************

      Customer Answer

      Date: 04/27/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February !0, 2023 i purchased a replacement awning for my travel trailer, I received the fabric and paid to have it installed. The installer found out the fabric was cut crooked after completing the installation. He contacted the company, Lippert Components and informed them of the issue and received a case number (*******) . i contacted the company 33 times trying to get this resolved, All they will do is replace the fabric and only pay for 1/12 hours for labor to take the crooked fabric off and replace with a new fabric. my cost fro installation was $450.00 and Lippert is refusing to pay the full cost of replacement or reimburse me for my cost to have it done. I gave them the option to replace the fabric and pay installation charges or to just reimburse me for the cost of the fabric and what i paid for installation and i would go elsewhere.

      Business Response

      Date: 03/10/2023

      Sir,

      I believe this matter has been resolved.  Please advise if not.  Thanks,

       

      *********************
      Consumer Affairs Specialist
      LIPPERT
      **************
      www.lippert.com

      Customer Answer

      Date: 03/10/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

       

      yes it has been resolved by Lippert and am very happy with their response and resolution. 

      ************************;

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get crucial replacement canvas for a forest river pop up they manufactured in 2015. In a period of 3 months I was able to speak with a human once. They never returned any of my messages. Never responded to emails and get the run around from Lippert on every call. These are terrible products that shouldnt be on the market. Now Im stuck with their rotten product in my yard.

      Customer Answer

      Date: 01/28/2023

      2015 Forest River Rockwood 2514G

      Vin # *****************

      Tell them Ill sale it back to them for free if they come get this trash out of my yard since theyre answering the phone for you! 

      Business Response

      Date: 04/21/2023

      1/26/2023 *********** received a call from **************** describing he was looking for a replacement canvas for his 2015 Forest River pop-up. Our Lippert *********** made contact with **************** to help him find a source for his replacement canvas need.

    Lippert Components Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.