Complaints

This profile includes complaints for Lippert Components Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lippert Components Inc.

  408 S Byrkit St Mishawaka, IN 46544-3012

• 

  Lippert Components Inc.

  1207 Eisenhower Drive Goshen, IN 46526

• 

  Lippert Components Inc.

  1724 Eisenhower Drive Goshen, IN 46526

• 

  Lippert Components Inc.

  2703 College Ave Goshen, IN 46528

• 

  Lippert Components Inc.

  1902 West Sample St South Bend, IN 46619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/25, I placed order SO-********** with Lippert for urgent overnight shipment of a camper slide motor and actuator. I was charged $1,437.75 which included the expedited fee for overnight shipping. Within 2 hours I contacted Lippert to cancel as they confirmed overnight shipping was not possible. Despite this, they failed to cancel the order, and promised to take care of it. Instead, on 9/2/25 my credit card was charged twice ($1,437.75 and $10.65). To date, I have received no product, no refund, and multiple calls have only resulted in escalation with no resolution. This is a case of failed delivery, misrepresentation of shipping, and duplicate billing. I am requesting immediate refund of all charges.

  Business Response

  Date: 09/15/2025

  Good afternoon, *** and thank you for letting us know of this issue. We're very sorry for this happening and after working with the team, all things are now officially settled up for the full reimbursement on our end. You should see the refund within 3-5 business days, just depending on your bank/credit card company. It is in their hands now, and each bank has their own timeline for refunds. Please let me know if there is anything else we can help out with. 

  Customer Answer

  Date: 09/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Impression 360MYR vin number ***************** a fridge was out two weeks from a day of *********** one can resolve my issue including:1. Camping World a dealership which sold me this RV 2. ************ - a manufacturer of RV 3. ******* which is a subsidiary of Lippert to which I submitted 3 customer support cases.I would like to get money back for my diagnostics of broken fridge. Then I would like, to purchase a new fridge and hire a mobile service to install it and recycle broken fridge. it would be about 10K all together.

  Business Response

  Date: 09/10/2025

  Mr. **********,

  Good afternoon.  It's my understanding that you have accepted or opted to take the FCR16DCASA-BG : ********** at no charge plus 2 hours labor for the removal and installation of the new unit.  I will consider this matter closed on our end.

  Sincerely,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************

  Customer Answer

  Date: 09/10/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Newmar motorhome with Lippert windows that are failing. They say these windows were part of a recall that has been resolved but they are still failing. I am extremely afraid that one of these windows is going to come apart as we are driving down the highway and someone is going to get injured. Contacted Lippert and they refused to take a look.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My backup camera has never functioned properly from day one of purchase of the new fifth wheel. The back of camera came equipped from the factory. Lippert components knew there was a problem and failed to resolve the issue. now they're telling me with the latest update there's nothing they can do because I'm out of warranty. As you can see with the original documentation I was in warranty when I filed the first complaint with them. All I'm looking for is for them to send me a new unit so I can finally have a working backup camera for traveling.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Forest River Puma 283BHCE from *********** **************, ** in May 2025. Large areas of rust were just discovered in numerous places throughout the frame on the travel trailer including but not limited to tongue, stabilizer **** areas, main frame *****, frame cross members, leaf spring hangers, leaf springs, slide out frame members and supports. The travel trailer has not travelled further than 100 miles from our home in west central ** with no exposure to snow, road salt or the beach during my ownership. I have contacted ************ who has claimed that rust is not warrantable through Forest River and that I needed to contact the frame manufacture. Photos and all information was provided to Lippert (frame manufacturer) and they denied the claim stating "the documented rust indicates some form of environmental caused issues (ex: road salt, etc)". I communicated this response back to ************ asking for them to accept the responsibility or to hold their suppliers accountability and they are refusing to do so. They responded that "Unfortunately as previously stated rust is not warrantable through Forest River" and "Exposure to the elements causing rust as stated below is not warrantable. I regret that Forest River will not be able to assist in this matter".All I am asking of Forest River is to mitigate the rust and repair the frame coating in a manner that will match the condition of a new camper, which is what I bought, a brand new camper. If repair does not occur, I have significant concerns with the structural integrity of the frame and leaf spring mounts. Forest River's unwillingness to stand behind their product is unacceptable and continuing to use this 3 month old travel trailer in its current condition is jeopardizing the safety of my family, which I refuse to do.

  Customer Answer

  Date: 08/11/2025

  VIN # ***************** and travel trailer is a Forest River Puma ********

  Business Response

  Date: 08/12/2025

  Mr. ********,

  Good morning and thank you for letting us know of this concern.  Our axle/chassis team has been asked to reach out to you to gather additional information.  I would also like to point out that after review of the pictures, it shows that the ** has been subjected to some sort of road salts or ice/snow melting chemicals.  There are pictures that were provided that show not only our components but other manufacture's components being ***** as well.  This is a sign that the ** has been exposed or subjected to some sort of corrosive material.  If I were to guess it was during the time the unit was being transported to the selling dealer, ******* to final destination, February/March time frame in which the possibility of road salts were in use during the winter time frame. Let us know if you should have any additional questions.  Thanks,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************

  Customer Answer

  Date: 08/12/2025

  I am rejecting this response because:

  I understand there is a potential for salt exposure during winter transport. I also understand that sufficiently coated metal will not rust, especially with minimal potential exposure as in such transport. Since you guessed the exposure was during transport to the selling dealer (in **************), I agree this was the only opportunity for the frame and components to be subjected to road salts or ice/snow melting chemicals. This frame was manufactured in February 2025, less than 6 months ago, and I have only had it for 3 months.

  With a single exposure, this is excessive rust. For it to form, it would require direct contact with such chemicals. The rust is not present in all areas of heavy tire spray but is in some areas with little or no spray, indicating insufficient coating in those areas. I lived in the ******* for 25 years before moving to **************, and I know highway-rated vehicles dont experience this degree of rust over many yearscertainly not after one exposure. I would hope Lippert, with such a large customer base, would feel obligated to provide a quality product that holds up to intended use. As you claim such exposure would expectably cause this rust, I am concerned for Midwest customers, for whom exposure and rust would be far worse.
  

  Lippert should be ashamed to provide such a poorly protected component as critical as a travel trailer frame. As a consumer, I would hope a company of your stature would stand behind your product given this clear lack of coating quality. All I have asked is for Lippert to take accountability for the poor frame coating process.

  
  

  Business Response

  Date: 08/12/2025

  Sir,

  Thank you for the reply.  As I mentioned in a previous response, someone from our Axle/Chassis team will be reaching out to discuss the concern further. Let me know if you should have any additional questions after your conversation.  

  Sincerely,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************
  

   

  Customer Answer

  Date: 08/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (SEE NOTES BELOW).

  Lippert reached out to me via phone and stated that after further review they have asked me to obtain a quote for rust repairs to the frame and provide this back to them to discuss next steps. They have not verbally or in written form agreed to pay for the repairs, ONLY that I need to provide them a quote for repairs. This is certainly a move in the right direction, but I have no guarantee that they will pay for the repairs. I have to "close" this BBB claim as it will take me longer than 7 days to obtain and provide the quote to Lippert and that is all that I am allowed for a time window to respond back to Lippert via the BBB website. 

  
  

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of ** ****** arm stabilizers for my travel trailer from the ******* website and when I inventoried the parts the T-bolts where missing so I contacted customer service and sent them pictures of the documentation that they requested and haven't heard back from them.

  Business Response

  Date: 08/06/2025

  Mr. ******,

  Thank you for reaching out and sharing your concern with us.  I have reached out to the team that handles these such matters, you should be hearing from them yet today.  

  *** *******

  Lippert Components Inc. - Consumer Affairs Specialist

  Customer Answer

  Date: 08/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted Lippert last Thursday about my broken refrigerator. It is now the end of the business day Tuesday. Ive spent a total of ~3 hours on hold, and many more hours on their callback list. Ive sent them 3 emails, with no response.I finally received a call back 15 minutes before they closed on Monday. The agent said they would send an email with my case number and instructions to upload additional documents. The email did not arrive. I spent the last hour on hold, now on Tuesday, and their office is now closed for the day, and I still have only briefly spoken to someone for about 2 minutes and am no closer to having this issue *********** this point with the time wasted, the negligence at fixing such a crucial appliance in a timely manner, and gross lack of respect for their customers time, simply honoring the warranty is no longer adequate. If they do not agree to some form of compensation Ill be taking them to arbitration.

  Business Response

  Date: 07/30/2025

  Mr. ********,

  Thank you for sharing your concern with us.  I have shared your concern with our Furrion team for review and will get back to you as soon as possible.  Thanks,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The frame of my Airstream travel trailer was damaged by an object in the road. My insurance company, ***********, refused to replace the whole frame. Instead, they reached out to Lippert, the manufacturer of the frame and tongue of my unit, who told the insurance company that they could cut off the tongue and weld a new tongue on. I contested this option, from an insurance perspective, because I suspected that it would damage the value of my unit AND not be able to be performed in a clean way. However, Lippert assured me, in writing, that the repairs would be done in a way that "meets or exceeds original production standards" and ********* assured me that there would be no visible evidence from the exterior of the repair. Lippert came to the ********* factory service center to perform the repair. The new tongue was welded on, but as part of the repair, has jagged and broken wooden shims, spacing gaps between the tongue and the underbody, and paint overspray all over the exterior and unrelated metal components on my $170k Airstream travel trailer. Unfortunately, this greatly damages my ability to resell. The suggested correction is to apply harsh chemicals to the exposed metal under my camper and scrub off the paint. This, according to every reputable source, will create propensity to corrosion in the future. I have reached out to Lippert, including the CEO, ***** Lippert, and - once I mentioned damage to my unit - all contact from Lippert immediately ceased. This was over one week ago. I have emailed all parties at Lippert multiple times, with no response. Radio silence, since the moment I mentioned loss of. value to my unit and the inability to fix it without creating further damage down the road. Lippert can either replace my unit for me, or erase the bill due for this sloppy work and deliver me an updated invoice with all charges comped.

  Business Response

  Date: 05/20/2025

  Mr. *******,

  I have reached out to our service team and have been advised that someone will be reaching out to you soon.

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:
  
  I do not need a generic response from the service team.   Lippert has strategically ceased communications with me 8 days ago.  I need one of the pertinent individuals to respond to the issue at hand.   ****** *******, ***** Lippert, ****** ******* or ***** *******.

  Business Response

  Date: 05/20/2025

  Mr. *******,

  Good afternoon.  As previously mentioned, someone from our service team will be reaching out soon.  ****, ****** and ***** are all part of our service team.  

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a travel trailer with a Furrion refrigerator. A couple of months ago the compressor started making a loud noise when running. Through process of elimination we thought it might be overheating and put a fan so that it blew on the compressor. This situation happened again and again. Without going into all the boring details we were able to mitigate the situation when it occurred. Now it is doing the loud sound when the sun isn't hitting that side of the ** or when it isn't hot inside. I contacted the company since the fridge is still under warranty. I was told that they do not pay for service calls or for the problem to be diagnosed. I would have to pay those amounts myself. They only pay if the fridge needs to be replaced since just the compressor can't be replaced. It is under warranty so the diagnostics and service call would fall under the warranty if the fridge is malfunctioning. The noise is very loud and obnoxious. Putting the fan on it helps cool it down but it now doing it when it is cool in the house. Having a fan on when it isn't warm in here is ridiculous. We have to put on sweatshirts or cover up with a blanket. I want them to honor the warranty.

  Business Response

  Date: 05/16/2025

  Good day and thank you for making us aware of this concern that you are experiencing with your refrigerator. Looking into this case, I understand that you are within warranty, and we do want to make sure your refrigerator is operating as it should be. The warranty we have is with the *** manufacturer, so I highly recommend that you contact them and take directions on what they request in the next steps. That typically will be to take your unit to a dealer for a full diagnostic review. I see that you are waiting for information that our internal customer service team has promised to send to you. I have got with that team and that information has now been sent as of this morning. Please review so we can continue to document this issue correctly and please reach out to your manufacturer to let them advise you of the next steps. Have a wonderful day!

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because: This refrigerator is under warranty. It has been in use for 7 months. I am not paying to have someone come out and look at it. Or take it to an RV repair shop. We are traveling which means we would have to get a hotel while it is being looked at. This is a common problem with your units. Many, many people on RV forums have the same issue that we have. You need to stand behind the product and the measly 1 year warranty. The email that I received also told me that I needed to contact the company that manufactures the compressor. They told me that it is in your fridge and that I need to deal with your company. I am so tired of the run around.
  
  
  

  Business Response

  Date: 05/19/2025

  Good day and while we understand this is very frustrating, and we are taking your concern seriously. From what I see in the case, we need to properly diagnose what the issue is, to serve you properly. The team thats working on your case has sent you an email. Once you return that information requested, that starts the process to begin getting our team armed with the correct diagnosing steps to walk through the issue with you. We are here to help, and youre connected to the correct group. If you could so kindly respond to that internal email, the team will be glad to continue to help resolve this matter with you. 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because: Once again I would have to pay for the diagnostics. The appliance is still under warranty. Best Buy diagnoses a computer under warranty at no charge. My car dealer diagnoses my vehicle at no charge because it is under warranty. Your company needs to stand behind the appliances that you manufacture and sell to the ** companies. You refuse to do that because your product is inferior. Many, many people have this same issue with these refrigerators. It is clearly a design flaw that we then have to pay for. Or absorb the cost of putting in a new one when they break. We are currently traveling. To get it looked at would require us to remove all the food from the fridge/freezer, take it to the repair shop and pay for a hotel. Unacceptable. It would be cheaper to buy a regular fridge from Lowes. We paid for this refrigerator with the cost of our new **. You need to honor your very minimal warranty and pay for the diagnostics. There is no way that we can do the diagnostics without paying someone to do it.
  
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lippert agreed to pay for repairs that were caused by a failure of their axle covered under warranty. I provided the receipt provided by the vendor. Lippert made excuse after excuse for not paying me. Can't reimburse for repairs unless they were paid for with a credit card, when the vendor did not accept credit cards. Unable to contact the vendor. Not anything under my control. Just more excuses.

  Business Response

  Date: 03/20/2025

  Mr. *********,
  
  Good morning.  Thank you for reaching out to Lippert Components. I have reviewed your case (*******) and see that you are requesting reimbursement in the amount of $195.00 for a fender repair that was damaged due to a concern with one of our components (axle). After further review of this matter, I see that the receipt provided is in question.  I would like to share that Lippert Components is a publicly traded company.  With that being said, when audited, Lippert must prove that all of our Is are dotted and Ts are crossed.  In this case, its noted that the receipt for payment/reimbursement could not be verified, phone number provided for the individual who supposedly made said repairs was not a good working number, Lippert was not able to verify repair made, thus the denial of the reimbursement. 
  
  Lippert would also like to share that Lippert takes pride with the customer service experience that we provide.  Its upsetting reading the case notes,listening to call recordings, and see that our agents were verbally abused and called all sorts of vulgar names.  We understand your frustration and request going forward that such language not be used when speaking with our agents, it will make our handling of the case much smoother. 
  
  As you have stated, our agent did agree to assist with payment and requested that a receipt showing repairs were made and paid in full be sent for review.  The receipt provided does not meet the requirements needed in order to reimburse you.  If you should have any additional questions, please feel free to reach out.  I can be reached at ************ Opt 0 and ask for me or anyone on our Consumer Affairs team.  

  Sincerely,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************

  
  

  Customer Answer

  Date: 03/23/2025

   I am rejecting this response because:
  
  It is just another lame excuse for not resolving the problem. I did everything that you asked of me, but you moved the goal. And that is not fair to ask me to meet standards that I was never informed about or asked to meet.

  Business Response

  Date: 03/24/2025

  Dear Mr. ****************** afternoon.  To proceed with the payment for the fender repair, we need to verify the information provided on the receipt/invoice totaling $195.00. Unfortunately, our attempt to contact ****** ******* at the number listed *************) was unsuccessful, as the number appears to be non-working.

  Could you kindly provide an updated or alternate contact number so that we can verify the necessary details and resolve this matter?
  Thank you for your assistance, and we look forward to your prompt response.

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************

  Customer Answer

  Date: 03/25/2025

   Better Business Bureau:
  Lippert has been in contact with me and is working to resolve the problem. I am satisfied with their efforts to date and am looking forward to being reimbursed in ***** days and putting this matter behind me.

  
  

  Thank you.

   

  *** *********