Complaints

This profile includes complaints for Nationwide Moving and Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nationwide Moving and Storage LLC

  2421 Production Dr Ste 208 Indianapolis, IN 46241-4995

• 

  Nationwide Moving and Storage LLC

  12125 E 65th St Unit 36021 Indianapolis, IN 46236-4600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/14/22 I contracted Nationwide Moving and Storage to move us from ******* to ************, the final amount contracted was $20,940.99 payable in 3 segments, 1st amount $7,247.73 Nationwide, the 2nd payment at time of pick up to be given to the driver for the amount of $6,846.63 in a cashers check, and final at the drop off in ******* to the driver in the amount of $6,846.63. the total for the move $20,940.99. so this move ended up being a broker, and a separate moving company, that part didn't come up until later I didn't have a chance to get someone else, the mover moved the pickup date from 2/14/23 to 2/13/23 and rushed us to get things done. when they picked up everything he wanted more money, we had already gone to the bank to get a cashers check but he wanted more up front for the drop off, we gave him $9,000.00 as advancement on payment, he kept saying if you want your things delivered, he kept pushing that issue. Once in ************ he wouldnt unload unless he got $11,686.00we had no choice but to comply, so he ended up squeezing ******* and destroyed the appliances, broke items crushed boxes, kept other items like my power washer, hammer drill, bottle ***** to socket set 2 boxes of liquor. We had been working with Ciera, and **** at nationwide but they are nolonger there so i was told, I contacted the mover ******* and he said to send him the list and he would look into it the email address was not correct. **************************** (****************************) it was undeliverable ph ************

  Business Response

  Date: 09/07/2023

  We apologize that this move has not gone the way it was supposed to according to your complaint. As you stated, we are the broker that provided you an estimate for the space you would need to take up on a truck for your household goods. And we also advocate on your behalf with the carrying company that moved your items. It appears we have tried to do that through the notes that we have on file. But we are getting the same result of a non response from them. You will need to try and get in contact with the company that did the actually moving of your items. We can continue to try and facilitate that communication for you, but at the end of the day ******* Express is the company that will need to be involved in order to reimburse you the delivery payment that you are requesting. We do not collect anything other than the initial deposit of the move. 

  Customer Answer

  Date: 09/08/2023

  it is true that Nationwide moving and storage took the deposit but never said that ******* express movers would be picking up, I believe that they should have checked up on them instead of passing on a bad company, they stold or misplaced large items that were not delivered. this to me is fraud, extortion, and theft. Nationwide hired ******* and nationwide is responsible for that outcome not just say well we won't use *******.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  it is true that Nationwide moving and storage took the deposit but never said that ******* express movers would be picking up, I believe that they should have checked up on them instead of passing on a bad company, they stold or misplaced large items that were not delivered. this to me is fraud, extortion, and theft. Nationwide hired ******* and nationwide is responsible for that outcome not just say well we won't use *******.
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:08/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem: Nationwide Moving and Storage LLC was over %60 off from their initial estimate. By the time up pickup I was informed that Im under contract and that the movers wont move my stuff.I have moved 6 times in my military career and Ive never had a move so inaccurate. I felt it was important for the company to address my concerns and I have provided them with an opportunity and they dont see any issues with this. When I signed my moving contract on 02/06/2023 it was for $10,983.59. That was based on an inventory I provided and then a second inventory completed over the phone. I felt I was very thorough and even provided them the the weight of my previous moves to assist in their calculation. 48 hours prior to my scheduled pick up I provided a video of my entire home and again it was followed up with a phone consultation. During this time my price increased by $1,100 and I thought that was fair. No issues with $12,000ish.On the day of pickup the moving team increased the price to $17,192.60. This is now a %60 increase from my original contract. I was informed that I was only provided an estimate in accordance with DOT and that I was under contract. On the day of pickup they were scheduled for **** however didnt arrive till ****. I had flights lined up and we had to be out of our house shortly afterwards. I did not feel at the time I had any other options. There was no way I was going to contract a new moving company in such short notice. Especially in a military community with such high turnover. I do not understand how the initial estimate was so off. I thought that since they are the company that was responsible for my contract they should be responsible for some compensation. I do not believe this was the fault of the moving crew. -***************************

  Business Response

  Date: 09/07/2023

  As a broker in the household goods moving industry we provide the customer with an estimate for the space that they would need to reserve for the items that they want to be moved. This estimate is largely based on the inventory given to us by the customer. Our system calculates each items standard cubic footage and adds them up to create a total cubic footage. It also provides a buffer for the cubic footage that *** be created when stacking the items in the truck. The only way a customers price would increase due to inventory would be adding items that were not originally on the estimate, the size of the item being bigger than what was on the estimate, or the space that is created by the stacking. As you can imagine household goods do not stack on a truck like you would think. Due to liability and damaging items, carriers have to stack those items in a way that protects them and does not increase the risk of the items shifting and falling in transit. If you beleive that you were charged for items that you did not take, or space that you did not use you are fully *********** go through the carriers claims to get compensated for those errors. Every carrier has to have a claims department for this very situation, along with any damages or missing items. And on the day of pick up when you were presented with the updated estimate and new price of the move, you then signed a Bill of Lading agreeing to that amount for the items that you were taking and services that were being provided. As your broker we can advocate for you to the carrier, which according to the notes it appears we have done that. So at this point you will have to submit a claim with the carrying company if you believe you were overcharged for items you did not take or space you did not use. If you need the information to be able to submit that claim please email us and we will be happy to provide you with that information. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** April 21, I contacted Nationwide for a moving estimate. ******************* assured me that the process would be seamless and helpful and said I would have delivery within 14 days of leaving, and that I would receive a quality assurance call 3-5 days prior to my move to make sure my inventory was correct.6 wks before my move, my inventory changed when my son decided to move with me. I knew we would have more things. I called Nationwide to add to our inventory and gain a better idea of the cost so I could save. They refused, and said that it would just add at a rate of **** per cubic foot. NO ONE explained to me that there would be other charges on my estimate that would increase with an increase in inventory, like the "binding estimate fee." 5 days before my move, I called to find out when my ** call would be, was told I would be called in the next day. It never happened. I called 3-5 times, & uploaded a video of my inventory that no one watched! Then the day before my move I spent 3 hours on the phone with people telling me that my move was going to cost 60% more than my original estimate when I only added about 25% of cubic feet, and still could not explain to me why other charges were increasing beyond the cost per cubic foot. The people with whom I spoke were dismissive and rude, and talked about me to others while I could hear them, especially the supervisor I spoke with last, who, when I said they had not fulfilled their promise by not communicating and doing the ** call as promised, blamed me, saying, "Well, you chose to move in the summer." ** top of this, the company contracted out the actual moving of my stuff - WHICH WAS NEVER DISCLOSED TO ME. Three people showed up to move my things in a spray painted truck. They informed me they had ********************************************************** - after I was told it would be 14 days from pick up! It is two weeks after my move. My things are in a warehouse in *******. I expect $1500 reduced charges.

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was with nation wide moving and storage to Move my Father ***** 86 Year old blind and deaf veteran to ******** from ********** ******************************** Then they gave it to Next stop moving and storage Date of service TBD / 6/19/23 or 6/20/23 *********** was moving service. Cancelled on 6/07/23 Reason for cancellation was! We called to upgrade our service.. was told by national wide to call Next Stop moving and storage. We called next stop and wanted the P.G.S service as stated the the contract.. we called and they had no records of us or are moving. They didnt know who we were or anything about the upgrade that they offered. At that point we didnt feel comfortable going forward so we canceled. The very next day nationwide called us. And she stated she understood and would feel the exact same way! Then the next day we had a conference call with Nationwide and next stop moving and storage. They also said they didnt have our contract and didnt know who we were and they couldnt offer us an upgrade.. and again, Nation Wide understood where we were coming from and again she said she would feel the same way. We have received no services at all from them. I feel they do this to a lot of people just to scam money. We gave next stop moving and storage our job number and they still couldnt find us or know who we were. We signed the contract on 5/17/23 you would think by 3 weeks later they would know who we were! We were moving in another week and a half.. this just isnt how business should be handled when they take $1044.75 ! I am disputing this charge and will keep disputing it. They should not get paid for no services whatsoever they didnt even know who we were. Signed Nation wide moving and storage LLC ********************************************************************************* ************

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Nationwide Moving and Storage LLC April 17, 2023 to move from ***** to ******. I had moved the previous year. Based on that I had the Bill of Lading for ***** cubic ft. I was quoted $7,200 for the entire move, which included discounts to get our business, up to ***** cubic feet at a price of $5.09 per cubic ft. We were packing all items since we had the boxes from the prior move. There was no special packaging needed (glass). On the day of the load (5/31) the movers arrived at 10:30 am with a box truck, which was not too small. The driver from the carrier (******************, LLC) came back hours later with the actual truck. He was under the impression that they could unload in 2 days. After speaking with the dispatch team he could did not know which truck to load. It took until after midnight to get all of the items loaded since they had to unload the box truck first. Because of the delay it also started to rain and they had to bring all of the items they took out of the box truck placed on the lawn back in the house. I was then told that some items required special packaging (mirror boxes). I did not authorize this and called Nationwide who stated there should not be any additional charges. They ended up charging an additional $462 for that. The ******* said that the total cubic feet was ***** and final charges for the move would be $11,048. This is more than 50% higher than we were quoted. We had more than 15 extra large boxes from the previous move that were not used and the inventory we went over with Nationwide did not change ("we added in extra boxes just in case but you shouldn't come anywhere close to that total"). The items were delivered June 7. We never received the final bill of lading. We called Nationwide more than 5x and they claim to try to get it from *************** We have items that are missing and are trying to file a claim but need that paperwork. As of today, June 24th, I still do not have the final bill of lading.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $700 of deposit for moving service. Second day they call for sign a bill of landing i refuse to go foward cause i call several time customer service for update the information they took wrong on my estimate . In firsf request of the refund they were cordially helper , for convince me to sign the paper when i sign they could not make any modification of my estimate the excuse were customer service dont do it i have to wait 3 days before the pick up . So i decide ask a second request on the refund but this time they deny it for the ***** of period... ***** of period that they make longer because never answer the calls , never reach to your message and their website dont work either...

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: June 1st Amount paid:$1275 I was told that I would have movers come out on Saturday June 3rd during my initial phone conversation with the company. During that conversation I was asked about my belongings the amount that I had which was a 10x10 storage unit completely full the representative asked if I would say it was 75-80% full specifically, and I said no its full and Ive got a few more things that will need to be packed as well. I was give a quote for the a couple hundred more than I told the representative I was willing to pay. After this the company did not contact me before the truck came as said. I had to reach out multiple times and I was unaware that they were outsourcing the move I guess the first trucking company couldnt take me on so finally i was told they would come on ************* came in a rented uhaul and they were told that my unit was only 2/3 full and wanted to charge an additional $2500 I called nationwide they assured me I would receive a call from quality assurance never heard anything I have called everyday since and all I have been told is I will get a call back but never do this is the most unprofessional I am on a time crunch with moving and at this point I would like a refund I have already had to make other arrangements having to move my own belongings because they refuse to contact me back this is the worst way to treat a customer that is already having the stress of a move already move #*******

• Initial Complaint

  Date:05/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Moving and Storage use fraudulent business practices. I had a binding agreement with them for $9,800 to move ** from ********** to *****. When movers showed up they went through our house and then tried to get ** to sign a different binding agreement for $13,354. The movers added over 300 cubic ft, $800 in packing supplies, and a $2,200 bulk fee. Nationwide did not add any of this in their binding agreement even though we gave them measurements and video called and walked through all of our belongings, we were even told that the estimate covers a 10% overage. Then Nationwide finally said they could not move ** for the amount on the original binding agreement. I have filed fraud charges with my bank. Nationwide owes me over $3,000 dollars. I dont know how they are a company.

  Business Response

  Date: 05/30/2023

  We do apologize for your experience during this moving process. We always stand for our customers and do what we can to make things right when we believe they have been taken advantage of by the carrying company assigned to their job. It appears that there may have been a misunderstanding of the moving process. We provided you with a moving estimate based on the items that we were told about and that were discussed on the video that you sent in. We have a ***************** phone call that happens 3-5 days before your move, to go over your inventory one more time in case any changes had been made from the time you booked the move. We can only base our estimate off of the items and information given to us. The only way that there would have been an increase on-site is if there were other items added at the time of service, items were bigger than originally estimated, or there were items that were not able to be stacked. When you have items that cannot be stacked, that takes up more space on the truck. Again, we base our estimate strictly off of the space that will be taken and the packing materials that it will take to move those items. 

  As far as the carrier not being able to move your household goods items at the price that Nationwide estimated you at. We rarely have a move that increases more than ****** cubic feet. I cannot speak directly to why this 300 CF increase happened on your move, but we can contact the carrier that was there and request information on what specifically was the reason for the increase. There are processes in place for situations like this, so that our customers are protected. And that is why every customer we have gets an on-site new estimate before any contract is signed. That way all parties know exactly what is going on the truck and know how much space is going to be needed to accommodate the transportation of those items. And at the end of the day the carries we work with will actually drop the price if you take less, and only charge the customer for the space they take up on the truck. We can offer you another ***************** call and add all the items that were present at the time of pick up and revise your estimate for you if you would like.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and Im writing this email to report two companies for stealing my property from my storage unit. The companies Im reporting are Nationwide Moving andStorage, & MC Movers. (Part2 continued from first complaint)I received text messages from both MC Movers truck driver and dispatcher. They both quoted me a price that was well over $1,000 more, than what I was previously quoted. I was violated at this point from enduring the predatory practices of these two companies. I called the MC Movers dispatcher and told her to leave my storage unit, and refund my $600 to secure the date. I have a career in healthcare. I was working a 12 hour shift that day. I have sick patients and couldnt take phone calls. I went back to work and immediately texted the MC Movers dispatcher to refund my money & to leave my storage, as discussed on the phone call. At 11:46 am standard eastern time the dispatcher responded to my message saying ok I will have the driver leave the location. Have a good day. I went back to work as I stated before, I was working a 12 hour shift and had sick patients. I sent a text message 4 hours later at 3:43 pm to the MC Movers truck driver and dispatcher, stating, Hello.I need confirmation that my belongings were left at the storage unit. The driver responds it was picked up. I responded to the driverI was told at 11:46 am this morning, that my belongings were being left at my storage unit at ********************************************************I have another company on the way to pick it up. THIS IS A BLATANT LIE THAT IS SIMPLY DISPROVEN. THE MESSAGES THAT IVE ATTACHED SHOWS THE DISPATCHER GIVING ME QUOTES AT 11:30 AM. ONLY 16 MINUTES LATER AT 11:46 AM, IM SAYING I WANT A REFUND AND MY BELONGINGS LEFT.THE DISPATCHER RESPONDS AT 11:46 AM THAT SHE IS HAVING THE DRIVER LEAVE MY PROPERTY. MY PROPERTY COULD NOT HAVE BEEN LOADED IN 16 MINUTES OF THEM QUOTING ME A PRICE, THAT I REFUSED. MC Movers stole my property and has it in their possession.

  Business Response

  Date: 03/24/2023

  We do apologize for the experience you have had in regards to the recent move you scheduled with us. Since we are the broker that help schedule this move for you and provided you with the original estimate, I will not be able to address the issues of this complaint because they are referencing the carrier, not Nationwide Moving and Storage. You will have to direct this complaint to MC Movers, in order to get a better answer for the stated issues. If you need help reaching them or contacting them, please let us know and we will be able to get you in contact with them. I have never heard of this carrier just stealing a customers items before, so hopefully there is an explanation for what you are stating happened.

  Again, if you need help getting in contact with MC Movers, we would be happy to direct you to the correct person. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They picked up my things in ****** sent a different company that company gave my things to another living coming and when they finally came to deliver my things were gone they stole all my bedroom sets brand new in a box brand new mattress all my clothes Im war in *********** with nothing sleeping on a floor

  Business Response

  Date: 03/10/2023

  First off we do want to apologize for how your moving experience has turned out. It does sound like you are talking about the carrying company that came to pick you up on the day of your move. We are the broker. Our job is to provide the customer with an estimate, advocate and communicate with the carrier on the customers behalf, and help provide answers to the customer. It sounds like your issue is with the carrying company that you had a contract with. Again, we do apologize that this has happened to your belongings. But we do have process for these situations, every carrying company has to have these process's. 

  If you do need help submitting a claim for any missing or damaged items, you are fully entitled for compensation based on the valuation coverage that your signed of on on the day of the move. So if you need help submitting that please call in to our customer service team and we would be glad to help you submit that.