Complaints

This profile includes complaints for Nationwide Moving and Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nationwide Moving and Storage LLC

  2421 Production Dr Ste 208 Indianapolis, IN 46241-4995

• 

  Nationwide Moving and Storage LLC

  12125 E 65th St Unit 36021 Indianapolis, IN 46236-4600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $995 USD on May 17, 2023 . deposit on a moving services for a potential move. to company:Nationwide Moving and Sotrage LLC ************************************************************************************* the company has made huge mistakes scheduling for moves on days i never requested. They have dissconnected their phone numbers and website.they do not respond to any communication and there has been no way to reach them since august of 2023. old phone numbers and all employee numbers that have contacted me are no longer in service. This company is still charging my bank account for monthly payments, and i have never utilized their services of any kind, other than an estimate for a move and a deposit to lonck in a "summer rate" price. my sales consultant was then fired and i was told he dosent work there anymore because he didnt know what he was doing. I have since not been able to contact the company in any means, i tried social media, creating a support ticket,emailing and calling. my 'order #" or "move #" in their internal system is ******* i have documents, as well as the incoices and estimate all in my email and can provide when needed. thank you for your assistance looking into this .

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted and paid company to move items from ** to VA. ******* subcontracted the move. When truck arrived it was missing a large valuable painting. Both Nationwide and subcontractor acknowledged painting was missing. Customer support said they would make a concerted effort to find it. Almost a year went by. I had painting appraised and contacted Nationwide with the value, through both email and **** mailing. After not hearing from them, I tried to call but got a message saying their phones were not working. I checked their webpage which read: "We experienced an off-shore ***************** Attack on our web server. We have removed the site and are doing maintencance on the server. We expect to have the site back up and running soon. For immediate help, please reach out to us at ************." Phone is also out of order. This was several weeks ago. Is this real? Is company going out of business? Have they figured out how to ghost me?

• Initial Complaint

  Date:01/30/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a broker only who handed my very small move 7/23 from ** to FL off to Lifetime Moverz of **********, ** aka Moverz Who ***** (They do not.)They, in turn, subcontracted my move to an independent driver who was incredibly rude and careless. He hired day workers to unload my belongings and demanded cash upfront before taking anything off the truck. There was a lot of damage and missing items.I have read dozens of review/complaints about both these companies after my move, citing identical experiences to mine of date changes/time changes both going/coming, upcharging, incompetent packing, loss and damage. Until October, Nationwide said they would continue to advocate for the delivery of my lost items. They clearly have no influence.By November their phone numbers were all temporarily disconnected and as of today, still are. Both Nationwide Moving and Storage LLC and Lifetime Moverz aka Moverz Who **** are to be avoided at all costs.Their business practices are completely unscrupulous and there is no satisfaction in after move service.I want delivery of my items in good condition or a check for the cost of items lost which is $850. This does not include badly damaged items.

• Initial Complaint

  Date:01/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was hired to help me move from ******** to ** in August of 2023. They packed all my items including 3 tvs. All my items were dropped off in storage in NY over a month later and remained there until today when I made another move to ********. Upon opening my 3 tvs, 2 of them were broken. 1 32inch tv was shattered and bent and the other 32inch tv had multiple scratches across the screen which shows black lines on the tv when turned on and effects the picture of the tv. The 3rd tv didnt seem to have any problems as of now. I attempted to call this company but their phone is out of service and no one has emailed me back.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Nationwide Moving and Storage who farmed me out to Super Moves ***. They came in a foam truck, not a moving truck. No Ramp. They threw my things onto the truck calling it packed. I have several pictures of /broken items, crushed boxes and things that were never put together as promised. I am trying to up load pictures, but I think there are too many. They put stickers on my items with two9 numbers. It was the worst moving experience I have every had. I was in the moving business my self for 8 years with a company in *******. If anyone did what these guys did, they would have been fired on the spot.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the 2nd weekend of June, I had just retired and was considering where I wanted to move. I filled out an online form that gave me an estimate of $2400. That was all I wanted and moved on. On Monday, I began receiving calls from Nationwide. I ignored the calls at first, but finally on Friday I called mostly to get them to stop and say I was undecided. I told ******************* I was newly retired and was checking to see how much it would cost if I moved from *******, ** to my hometown of ******, ** to be near family. I said I was also considering other cities in **. He was very kind. He said to get a more accurate estimate it was better to open an account and I could lock in to rate that would stay the same even if gas prices increased. He told me how the company worked and that I had 72 hours to cancel. He asked me what I would be moving, and I listed off my furniture. He told me I needed to put down a deposit of $840. I asked if I would get my deposit back if I stayed in **. He said usually not, but since they only service interstate moves, I probably would. I trusted him and finished the transaction with *********************. Over the weekend, I checked out places in ** and decided to cancel before the 72-hour deadline passed. I called to cancel and was told to send an email to support stating my cancellation, my job #******* and a reason. I did exactly that. I received an automatic response that my email was received and under review. After a week I checked my email and found 2 emails from *********************. The 1st was sent June 21, restating the previous one and telling me about a floating rate program. The 2nd was sent June 24 saying since I didn't respond, my account was on hold. I responded I was undecided and considering **. She said to respond once I decided. I did, but they stopped responding. They got $840 for doing nothing. I'm on a fixed income and am in between cataract surgeries. I had to hire movers willing to move me to the ****** area.

  Customer Answer

  Date: 12/07/2023

  Information for the BBB Complaint # ********
  Nature of Complaint:  1.Deposit of $840 was not refunded even though I sent an email to cancel service within 72-hour window stated on the contract on June 19, 2023.  2. The salesperson convinced me that I should enter this business contract when I told him I hadnt decided to move to **** or stay in *****.  I would save money in the long run by locking into the rate given that day than if I waited until I decided whether they could service my move or not. They only service interstate moves and not moves that are made within the same state.  When asked about the deposit being refunded if the move stayed within the **************, the salesperson said it probably would be refunded under those circumstances. This occurred during the initial phone call.  Not only should he have said No refunds at all after 72-hours, but he should have directed me to call back after I ruled out staying in *****. 
  Date Problem Occurred: 06/19/2023.
  Date Complained:  06/24/2023,
  Purchase Date:  06/16/2023
  Salesperson:  *******************
  Product/Service: Moving Company 
  Model Number: 
  Account Number:  #*******
  Order Number: 
  Purchase Price:  Deposit of $840.00
  Payment:  $840.00
  Dispute Amount:  $840.00 

  Nationwide Moving and Storage should refund the $840.00 deposit to me.  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Moving and Storage LLC contracted out NextStop Moving and Storage, which sabotaged my move. As a broker, they were unable to ensure the delivery of our goods. There were continuous broken commitments on followups, and it fell on me to effectively be their employee and deal with their mover. After 43 phone calls between me and NextStop, I was able to have my goods delivered at 2.5x the cost of the original quote. These were damaged, and now NextStop is not responding to any of my inquiries.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, I contacted the moving company to move my household goods from ************ to ******* ****. They provided a quote of a little under $8,000, and I gave them a 20% down payment. The movers didn't show up on moving day until 10:30 PM, and said the price would be $17,000 to move everything (in addition to the down payment) and that it had to be in cash. Then, they ended up leaving a garage full of items because they said they ran out of space in the truck. I feel this was bait and switch pricing. They knew I had no recourse that late on moving day to make other arrangements.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is contractor and contracted the services of another company (lifetime moverz) to move my belongings from ******** to Virginia. It was horrible from start to finish. I gave them a window of time and a deposit on 7..17.23. They were supposed to let me know when they were coming to pick up my belongings and I was supposed to make a payment at pickup and delivery. The movers came and picked up my belongings and didnt notify me. I was notified on the Monday before the move that they would be doing a 1 day delivery. We agreed on 8.16.23 for a drop off not 8.10.23. We also agreed that I would pay 1/3 for each step. Deposit. Pick up. Delivery. The driver and mover informs me that before they can deliver the items I had to pay in full and in cash. The agreement was for a credit card payment at pickup and the balance at delivery. It has been a month and I have been calling about missing items since then and no one could find them. They finally found them and said the would bring them to me when they have a shipment coming to Virginia. That was 8.25.23 and I am still waiting for the delivery of my items as of 9.7.23. This entire experience has been a nightmare and they should both not be in business much longer. The lack of communication, professionalism, and competence has been baffling.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Nationwide Moving and Storage (**** ************* Suite 208 ************ ** ***** ** DOT: #******* MC: MC1259743 ************ nationwidemoving.**) on 5/25/2023. Representative ********************* provided me with an estimate for $3692.78 for a move to take place on 6/30/2023. I signed and paid a deposit of $1175 on 5/26/2023. ***** did not disclose that Nationwide Moving and Storage is a broker. On the day of the move, 6/30/2023, a man named *********** and his crew with ************* (DOT# ******* MC# ******* ************) show up in a rental truck and he immediately tells me that my move is going to be more expensive than the initial estimate. I was then given a new estimate of $8765.00. He told me I would pay 50% on the spot and the other 50% upon delivery of the goods. I pad $1000 in cash and $2750 via personal check). I was told my items would take **** days to deliver. When that time had come and gone, I called Naor and he then told me he had 30 business days per the contract to deliver (this would be 8/14/2023). I also called Nationwide who told me my goods would be delivered "that weekend", however that did not happen. I have been calling Nationwide for updates on where my things are and when they will be delivered and have gotten lie after lie about why they haven't been delivered. I have asked for an address of where my things are located and for a specific delivery date, both which they refuse to give. I'm told my things are in **************, **. Both "companies" are engaging in predatory behavior. A simple ****** search of Nationwide Moving and Storage will reveal many horrible reviews describing the same scenario I've described. They low ball estimates and then demand a much higher amount once they've got your items. My belongings finally arrived on 9/1/2023 TWO MONTHS after they had been picked up and 18 days past the contractually agreed on 30 business days. Many items are damaged beyond repair.

  Business Response

  Date: 09/07/2023

  As a broker we provide customers an estimate based on the items and size of those items, along with the different services that are needed. We do not low ball or shave inventory at all, we only put the inventory on the list that the customer gives us. We do our best to provide as accurate of an estimate as possible based on what the customer provides us. And then before we collect any money we have the customer review and sign the estimate that clearly states that we are a broker and has many different pieces of information and advise that will help the customer understand the process. In that estimate it even states the 30 business day delivery spread that the *** requires. Now most moves do not take that long by any means but every carrier does have up to 30 business days to deliver. Now as far as the communication about your items and where they are and when they would be getting to you. When a situation like that happens, since we are the broker, we contact the carrier and ask them what the status of your move is and the relay that information back to you. We do not physically have your items so we can only rely on the information given to us by the carrying company. We can advocate on your behalf for that information and try and get them to deliver sooner that planned. But at the end of the day once you sign the Bill of Lading on the day of pick up you enter into a contact with the carrying company and agree to the price set forward by their on site new estimate. After that fact, again we can advocate on your behalf. We apologize that this was not fully understood during this process. But you are fully *********** compensation through the claims process for any damages or missing items, and any overcharges throughout the whole process.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  You absolutely train your sales people to act as if you are the carrier and not a broker. They do not disclose you are a broker. If your practices weren't predatory, your sales people would outwardly state that you are a broker. You absolutely low ball estimates and then have the *********************** up the price - many other customers reviews with similar experiences prove that. Many of the items I explicitly told your sales person to put on my estimate were omitted. They magically disappeared when the carrier came to pick up my things giving them the opportunity **** up the price of the move. You are responsible for the carriers you hire. You hired a criminal in this case. To simply say none of this is your fault because you're not the carrier and don't have my items is BS. Why do so many people have the same bad experience with your company if the things I'm saying aren't true? 
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 09/08/2023

  Your inventory list that you signed off on for the original estimate is the exact same as the estimate that the carrier showed up with. They were only ever sent that estimate. The only way the price could have increases is if items were added that were not on the inventory list, the size of the items being bigger, or the way they stacked in the truck. You are charged based on the space that you take up on the truck. We also have a process in place for customers to add items that they may not have seen when first booking or forgot they had. That is the quality assurance call, which according to our notes you did not want to make any changes to your inventory list. Which is the customers right and does not have to participate in that part of the process. But it is in place across the industry for a reason, and it helps get as accurate of an inventory as possible without physically being on site. We apologize the move did not go the way you expected, but to say we low balled the estimate is inaccurate. Considering we put exactly what the customer tells us on the estimate.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  *****, the sales rep, did not put all items on the estimate as told. There is absolutely no reason the cost of my move should have gone from approximately $3500 to almost $9000. There is no valid explanation. You refuse to take accountability for your horrible staff and business practices as evidenced in the numerous complaints and bad reviews from people who've had experiences very similar to mine. I recorded all phone conversations so I know exactly what I was told and promised up front and how it vastly differed from the horrendous services I received. Your predatory business practices are well documented. I want my deposit refunded. 
  
  Regards,
  
  *********************************