Complaints
This profile includes complaints for Levin Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Levin tire put a steering column in I had a two way alarm on my truck and my cruise control worked on my truck before they hooked up this steering column they didnt hook my cruise control back up and they disconnected my two way alarm and left it on the front seat after I paid to have it installed for $650 I dont trust them no more and would like my 650 back I paid for alarm and 350 to have my cruise control hooked back up
Business Response
Date: 10/03/2023
We have a recorded phone call of **************** telling one of our service advisors to disconnect his alarm because of the issues he was experiencing and that was the next step in troubleshooting. We will not work with **************** on his vehicle anymore because of his constant harrassment of employees and threatening to sue *********************** Any other work he has had an issue with has been performed by other shops or he provided us parts that he purchased that were not correct. You can read his other complaint against us which we responded to that states he can take his vehicle to any of the other ***** **************** shops to have warranty work performed, but he would rather call or visit our shops and harrass our employees instead. We have phone calls and video recordings that disprove any of his claims agaunst our company.Customer Answer
Date: 10/03/2023
I am rejecting this response because:
Hes lieing he told me if he hooked it up there would be problems there never was for two years since I bought alarm he could do the job or didnt wana put time into doing it theres numerous things they did to my truck as they do to other people I talked with they didnt hook my cruise control back up levins aspect of things is because they own **** shops they cant be touched I didnt ******* them I was upset they messed up my truck wen I got upset they basically called it harassment there kids in that shop that think they can get away with ruining peoples vehicles and charging for another part wen they miss diagnose ur vehicle its pathetic they think there untouchable and clearly told me that well we own **** shops their ruining there name as they ruin vehicles I want the $650 to hook my alarm back up and the $350 to hook my cruise control back up Im trying to have u resolve this so I dont have to take them too court cause Im not letting them get away with it they cost me to pay for the original repair that I took it there for a fuel pump twice I had them out one on the year before that was still under warranty but they wouldnt honor it I bought both sets of tires there with free rotating they tell u there to busy to rotate them and I dont trust them to work on a big wheel let alone my bike if it cant be resolved then I still have time to bring them too court and well see how far there lies get against all the paperwork I have Im trying to avoid that in hopes they are accountable for their actions but Im not letting them get away and I wont need a lawyer my paperwork and pics prove everything if it doesnt get resolved this way then il bring it to trial and also *** them for a lot more for putting junk yard parts on a immaculate **** mile original truck and il *** them for replacement value in superior court for ruing the value of my truck its up to them but there lies arent gonna push me away cause they were dead wrong if they have recordings and pics then just save it for trial cause they dont I know wat I saw and wat was said to me there be no negotiation s its **** bucks to have alarm put back in and cruise control or Im suing therm for no limit in higher up superior court which has no limit if I win trial wich I will and they have no counter suit so be wise pay me wat Im owed or Im going for six to seven digits in trial and if I win thats exactly wat il get im done listening to your excuses you guys hate owning up to anything and il bring witnesses in to court to testify about my alarm the work u did how truck had to be towed on way home twice from leaving your shop your choice and watever u choose il deal with with recourse be smarter then u act and pay me wat ur gonna cost me **** bucks or we go to court your attorney fees will be ten -15 times that for a trial lawyer if they are even silly enough to continue trial after getting the discovery for trial and be at total risk if you lose in trial il be awarded 6-7 digits and il choose jury trial u r not gonna win do the right thing lay me wat it costs to fix or pay more later your choice il give u time to talk to your lawyer before u respond thatll help u make a good choice instead of a act on impulse choice alright ************************************************************* allot lot more I have all evidence talk to your lawyer before you respond be a smart employee
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