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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 5. It is March 27 and I still havent received my order. Contacted them more than 10 times in different ways text, email, phone call. No response at all!

    Business Response

    Date: 04/07/2025

    Hi There!
    We sincerely apologize to ****** for the delay in communication and the frustration this situation has caused.
    The customer placed an order on March 5, and we experienced a delay in responding due to a temporary but significant short-staffing issue within our small business while we had to work on resolving a few issues that came up and required immediate attention. This impacted our ability to respond to customer inquiries in a timely manner, and for that, we are truly sorry.
    According to the **** tracking information (Tracking Number: **********************), the customers package was delivered on March 29, just two days after their complaint was submitted. While the order was successfully delivered, we completely understand and acknowledge the customers concern over the lack of communication leading up to that point.
    We are actively working on improving our customer service processes so situations like this are avoided moving forward. We truly value each and every customer, and their experience matters deeply to us.
    As a gesture of goodwill and appreciation for their patience, wed like to offer the customer a 40% discount on a future purchase of any bottle. They can use the discount code THANKYOUSHERRI40 at checkout on our website.
    If the customer still has any concerns or needs further assistance, we welcome them to reach out to us directly and we will make it a priority to respond as quickly as possible. 
    Best Regards,
    ****

    Customer Answer

    Date: 04/07/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on March 3, order was apparently filled March 4, received a shipping tracking number ********************** which shows shipping label was created but nothing ever shipped and tracking never updated. Numerous attempts to reach out to company after several weeks of waiting and no response from the company. Amount was fully debited out of my account on March 5. No response for a refund or status update on order.

    Business Response

    Date: 04/07/2025

    As of April 7th, weve been in direct contact with the customer and have actively worked together to resolve the issue. A replacement order is being shipped via 2nd Day Air at no additional cost to the customer to ensure a prompt delivery.
    2nd day air tracking number: 
    ******************

    Were grateful for the customers understanding and kindness during our communication! 

    Best Regards,

    Ally

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase a month ago and paid for express shipping. They withdrew the money from my account but never sent my product. My tracking number says that a label was created but *** never received the package. I have emailed, called, left a Voice-mail and texted Nutrastop. I still haven't even received one response.

  • Initial Complaint

    Date:03/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a prohormone stack from NutraStop March 2nd paid for priority mail and still havent received order. Its March 23rd 21 days after I ordered. I would like my $160 returned to me or another prohormone stack similar to what I wanted delivered here. Ive seen numerous people complain that nutrastop isnt fulfilling orders. Please help Thank you!

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered supplements The supplements showed delivered to their home address Ive tried calling texting emails and messaged their ******** page with no response as to where my shipments is

    Business Response

    Date: 04/07/2025

    We sincerely apologize to ***** for the lack of communication and for the concern caused by the shipping issue.

    The customers order was part of a **** pickup batch on March 13, during which several packages were incorrectly scanned as delivered by the postal carrier at the time of pickup. We addressed this issue directly with our local postmaster, who assured us the affected packages would be delivered appropriately. Since then, **** confirmed that multiple customers impacted by this situation have now received their orders.

    We reached out to the customer via text on April 7th at the number provided on their order, explaining the situation in detail and offering our sincere apologies. As a small business, **** recently faced some serious staffing shortages while also dealing with multiple unexpected logistical issuesincluding this **** delivery complication. This affected our ability to respond in a timely manner, and we take full responsibility for the delay in communication.

    We want to assure the customer that we are here to help and are committed to ensuring they receive their order. If the issue has not yet been resolved, we are happy to provide a replacement shipment or work toward another appropriate resolution, as also stated in the text message.

    Thank you to the customer for their patience, and we truly appreciate the opportunity to make this right.


    Best Regards,
    Ally


  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a vitamin supplement through this online company nutrastop. I paid through an approved online merchant called Sezzle which is almost like ******. Its is on the Sezzle site and the nutrastop website so the website seems legit. Order was placed on march 12th for $68.22. It was odd the order said delivered the next day in ******* my address is in **************. I paid for first class **** shipping. I have called the company multiple times with no answer and left several voicemails. I have also left several emails as well as text messages with no responses. Everything I see online says this company is a scam. ********************** Is the **** tracking number I believe it was just auto generated and nothing was actually shipped.

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money and confirmed delivery but i never got it then they blocked me. Its a scam.

    Business Response

    Date: 04/02/2025

    Hi ****!
    We sincerely apologize for any frustration or inconvenience youve experienced. As a small business, we strive to provide excellent service, but we have recently faced some challenges in addition to short-staffing that have impacted our response times. We truly regret any delays in assisting you.
    Your order was placed on March 6 and, according to **** tracking (**********************), was delivered on March 10. You reached out to us on March 13 regarding non-receipt, and we regret that our response was delayed. Our usual process in such cases is to assist in filing a **** claim and, if necessary, provide a replacement. However, by March 18, we received notice that you had already initiated a chargeback with your bank. Unfortunately, due to the timing, we did not have an opportunity to respond to the chargeback before it was resolved in the banks favor.
    Because the chargeback decision has already been finalized, we are unable to issue a refund or take further action on our end. If you need any additional information to assist with your claim, we would be happy to provide it. Additionally, we want to clarify that we have never blocked any customers and remain open to resolving concerns!
    We truly regret any misunderstanding and appreciate your patience. Please feel free to reach out to us at both ******************************** & ******************************** if you have any further questions.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from nutrastop on 3/12/25. The email from **** says delivered to an address in ******* yesterday (3/13/25). I cannot get a hold of the company and I'd like my $53.07 back. I did some research today and this looks like a common issue.Thank you!

    Customer Answer

    Date: 03/18/2025

    Good morning,

    I had filed a complaint about nutrastop on Friday 3/14/25. Please disregard, I did receive my order yesterday.

     

    Thank you!

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 products from ************************** They have been paid and created a label for shipping, the problem is that the order was never shipped. I have attempted to contact them through their email and number to text to no avail. I have messaged them to just cancel and refund my money and don't expect anything different on this. The order was placed on 2-22-25, it is now 3,-4-25 and there's been no response to my questions.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large order on Feb 19th, I received an email stating my order was shipped. It now over a week and *** says they are still waiting on the package. I have emailed this company numerous times for the past three day, I have called and text and i have yet to receive a response. I am now screwed out of a large order no way to get my money back and have yet to receive any items! That website needs to be shut down!

NutraStop is NOT a BBB Accredited Business.

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